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The Business & Relationship Lead is a trusted, strategic advisor who fosters growth in the business by serving as the primary relationship owner between Chick-fil-A, Inc. and the Operator and is tasked to Serve, Advise, Connect and Respond. Serves as the primary representative of Chick-fil-A as the Franchisor to the Operator. The Business & Relationship Lead displays a breadth of subject matter knowledge and expertise (5 Critical Success Factors), depth in the Operator relationship and is responsible for supporting the continued growth, health, and expansion of a portfolio of Restaurants. They provide immersive, front line Operator support, accessible 24 hours per day, seven days each week,...
Chick-fil-A is investing in Automation, Analytics and Data Literacy in all areas of the business. The Advanced Analytics & Automation team in DTT exists to enable Embedded Intelligence across the enterprise by equipping Operators and Staff to make informed decisions and achieve optimal outcomes. We enable and deliver data, analytics, and AI/automation capabilities and outcomes through empowering foundational capabilities, continuing to maximize the value of complex data products, and accelerating implementation and adoption advanced analytics and AI/automation products.
As a Sr. Principal Team Leader at Chick-fil-A, you...
Come lead our vital team of cybersecurity advisors as we help colleagues across the company learn and follow cybersecurity best practices to defend Chick-fil-A systems and people against cybercriminals. As part of Cybersecurity Consulting within the Digital Transformation and Technology (DTT) department’s Cybersecurity team, you will coach, mentor, and lead those who provide cybersecurity leadership and consultation to technical and non-technical colleagues across Chick-fil-A. You will also navigate complex issues related to multiple interrelated platforms and relationships at all levels of management. In this role, you will use your leadership, technical, and cybersecurity experience to establish and guide consulting...
This role will lead the development and oversee the implementation of Chick-fil-A’s Extended Producer Responsibility (EPR) strategy. Additionally, this role will ensure compliance with sustainability regulations related to waste and recycling, as well as oversee the waste & recycling rate optimization for restaurants. The selected candidate will provide subject matter expertise on circular economy matters, foster sustainable practices across operations, as well as represent Chick-fil-A at trade organizations on these topics.
This role will interface cross-functionally with Government Affairs, Legal/Regulatory, Menu &...
The Principal Data Scientist is a senior individual contributor responsible for defining and leading advanced analytical approaches to complex and ambiguous business problems. This role shapes modeling strategy and technical direction for high-impact analytics initiatives, primarily supporting Restaurant Development while influencing broader enterprise analytics capabilities.
The role is responsible not only for building models but also for framing analytical problems, defining modeling approaches, and establishing reusable analytical patterns that other data scientists can build upon. The Principal Data Scientist works closely with...
As the primary Supply Chain relationship with Operators, the Principal Supply Chain Lead provides immersive support and 24/7 accessibility, including holidays, to meet the unique Supply Chain needs of Restaurant Operators. This role serves as a senior individual contributor (non-people leader) that supports 200-300 Restaurants.
As the primary Supply Chain relationship with Operators, the Principal Supply Chain Lead provides immersive support and 24/7 accessibility, including holidays, to meet the unique Supply Chain needs of Restaurant Operators. This role serves as a senior individual contributor (non-people leader) that supports 200-300 Restaurants.
As the primary Supply Chain relationship with Operators, the Principal Supply Chain Lead provides immersive support and 24/7 accessibility, including holidays, to meet the unique Supply Chain needs of Restaurant Operators. This role serves as a senior individual contributor (non-people leader) that supports 200-300 Restaurants.
Chick-fil-A’s Content Design & Production (CD+P) team is a lean collective of creatives, designers, and publishers supporting a wide range of content development needs from across the business, specializing in training as well as internal communications and event collateral for Staff, Operators, and Team Members. We are seeking an experienced Senior Design Lead specializing in motion graphics who is artistic, hands-on, highly collaborative, and passionate about every aspect of the creative process from concept to completion.
Working closely with the Principal Creative Lead, design team, and content producers the Senior...
The Benefits, Payroll and Mobility Solutions Team exists to attract, retain, and retire top talent globally
by providing a precise, industry leading, and seamless payroll and benefits experience. Chick-fil-A offers benefits and payroll solutions to a diverse and growing set of both domestic and international
entities while influencing organizational strategy with a focus on financial discipline, ingenuity and compliance.
As Chick-fil-A continues its global expansion, the Sr. Lead Advisor for International Payroll will hold a
This role is responsible for leading the Restaurant Service (RS) and Transportation Backend DevOps team for the supply chain vertical business lines (VBL’s). The team is responsible for delivering the backend components of multiple products:
- CFA Supply App – Android/IOS/Ipad app the puts supply chain in the hands of restaurant Operators and enables amazing customer support.
- RoutCFA App – Android app using by drivers and transportation managers. This is a critical app that guides drivers through nightly deliveries and safety related processes.
- Supply...
The Chick-fil-A Customer & Market Insights (CMI) team is the trusted source and strategic thought partner for consumer, Customer, and competitor insights. This role is an experienced research professional who is passionate about deeply understanding Customers and driving brand growth. The Senior Lead Researcher candidate should be a confident and agile leader who can effectively lead and consult across opportunities for the Chick-fil-A brand including the creation of strategic research plans, insights design, analytics, and activation. This role supports Supply Chain with Customer research to inform supply continuity and supply innovation projects including vetting new suppliers, existing suppliers, and transformational...
As a Sr. Lead Systems Analyst on the Identity team, you play a pivotal role in shaping Chick-fil-A's Identity ecosystem. You will leverage your specialized skillsets across key identity platforms and deep expertise in Provisioning and Lifecycle Management.
Beyond technical execution, you will be instrumental in shaping and leading the strategic vision for our Provisioning and Lifecycle Management program. This includes driving key strategic conversations, influencing program direction, and defining a roadmap that ensures our identity solutions are robust, scalable, and aligned with Chick-fil-A's evolving business needs. As...
As Chick-fil-A continues to grow in scale and volume, our Supply Chain needs become more complex and more critical. Chick-fil-A has embarked on a strategic initiative to build a more adaptive and flexible Supply Chain. This challenge involves many teams and people and relies on technology more than ever. The Supply Chain Engineering team, within Operator Technology Solutions, provides the software engineering team of staff and contractors to build, maintain, and operate custom solutions and integrations.
This role will live in our Digital Transformation and Technology (DTT) department and work closely with an Agile team including other software engineers, product owners, scrum masters, systems...
The Sr. Operations Research Analyst plays a critical role in research and modeling of restaurant systems and processes. This position leverages advanced analytical techniques, including simulation modeling and statistical analysis, to provide data-driven insights and strategic recommendations to enhance efficiency, improve design performance, and support key decisions across the business.
Chick-fil-A, Inc. is dedicated to expanding its business through innovative endeavors both domestically and globally. This technology-dependent approach supports diverse business requirements and operational environments inherent in global expansion and vertical integration.
We are searching for a skilled and motivated engineer to lead the technology operations for Chick-fil-A's vertical business lines and international restaurants (entities). This role will be critical in ensuring the availability, performance, security, and cost-efficiency of the underlying IT infrastructure and services, often delivered and maintained through external...
The Lead Technical Product Owner is responsible for data flows, integrations, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and future pilot programs. This person is responsible for partnering with each business to define, document and consult on functional and technical requirements to support daily operations and enable future growth of each business.
A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply is a food production and distribution service network focused entirely on serving the unique needs and growing volume of...
This role exists to support the Family Enterprise. The role combines expertise in tax strategy, compliance, and reporting, that often requires an understanding of complex family structures, trusts, and wealth management. A successful candidate must be comfortable advising both Owners and Senior Leadership. This position provides professional influence and consultation, so one must operate with a servant's heart.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration...
The Labor & Incremental Profit Opportunity (“IPO”) Lead Insights Analyst is responsible for maintaining a high degree of analytical competence as they partner with product leads, analytics engineers, business partners, and field staff to discover, test, and deliver insights to Restaurants that drive better decisions. The individual in this role will be responsible for leading the advanced analytics for Restaurant profit opportunity and labor benchmarking and enhancing the suite of reporting insights for Operators.
The Chick-fil-A Restaurant Payroll Services Department provides payroll services and support for Chick-fil-A franchised and Company Operated Restaurants (COR). Additionally, the team delivers end-to-end payroll processing, operational support, and strategic oversight for COR. This professional-level role leads domestic and international payroll processing for the COR entity, restaurant transitions, and late or expedited payroll submissions. The role proactively identifies trends, risks, and process improvement opportunities across the payroll ecosystem, translating complex payroll activity into clear, actionable insights and updates for leadership and end users.
