Lead Technical Product Owner, CFA Supply

The Lead Technical Product Owner is responsible for data flows, integrations, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and future pilot programs. This person is responsible for partnering with each business to define, document and consult on functional and technical requirements to support daily operations and enable future growth of each business.

A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply is a food production and distribution service network focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants. A wholly owned subsidiary of Chick-fil-A, Inc., Bay Center Foods is a manufacturing facility focused on providing lemon juice and serving the unique needs of Chick-fil-A restaurants. 

The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components:

• Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants
• Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants
• Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

• Develop roadmap of system enhancements/improvements that align to the business needs and requirements
• Benchmark business process capabilities and integrations across all entities to develop standard solutions that will deliver scale, agility, and value to the business stakeholders
• Understand master data management in order to enable standards across all entities and system platforms
• Execute the development of new and existing configurations as well as supporting documentation that enables change management and end user training
• Provide 2nd level operational support for all entities for each platform, which includes advanced troubleshooting techniques and tools to minimize business impacts
• Provide end-to-end technical and functional solutions and process expertise to business stakeholders in order to identify new IT-enabled solutions
• Provide input to business case documentation along with financial justification and ROI for all initiatives. Partner with IT leadership to establish project approach and timeline
• Execute the documenting of the current-state and future-state business process requirements including data flows, configurations, and reporting needs
• Execute testing phases for implementations to ensure systems address business stakeholder needs from users’ point of view
• Manage simultaneous projects across all entities to coordinate all aspects of implementation and delivery of tasks necessary for successful project execution
• Coordinate software version upgrades with business stakeholders and software vendors

Business Requirements

• Strong operational experience with enterprise platforms such as Oracle ERP specifically, Supply Chain modules including order management, and inventory processes. Additional operational experience with mobile application technology in a manufacturing and distribution environment
• Understanding of chain of custody for critical value streams such as lifecycle management, planning and replenishment processes, and shipping processes
• Understanding of data relationships to enable system-to-system performance
• Working knowledge of innovation lifecycle in manufacturing and distribution center facilities
• Strong experience in a start-up or new business development environment

Customer Relations

• Work closely with distribution centers, food production centers and business partners to ensure optimal alignment
• Possess intimate knowledge of who the customers are and the ability to put others above himself/herself
• Demonstrate the ability to value both relationships and results

• Bachelor’s degree in Supply Chain, Industrial Engineering, Computer Science, Business Administration, related field or relevant experience
• 8+ years of experience as an IT business analyst or related role
• 8+ years of experience with enterprise supply chain technology including Oracle Fusion ERP or equivalent systems
• Demonstrated application of agile methodologies in software enhancements
• Excellent business communication and presentation skills
• Ability to effectively coordinate multiple projects involving multiple entities, departments, and external consulting teams
• Excellent interpersonal, analytical, organizational, and problem-solving skills
• Deep understanding of data requirements and flows

• Oracle Fusion Cloud ERP supply chain experience
• Cloud based enterprise system experience
• 10+ years of experience with Oracle Fusion ERP supply chain configuration and support
• 10+ years of experience with Oracle order management and order-to cash configuration and support
• 5+ years of experience with Agile methodologies in software development
• Experience with Amazon AWS as an integrations solution for packaged software
• Experience with mobile applications in a distribution and/or manufacturing environment
• Experience driving integrations between SaaS based enterprise systems and third-party stakeholders
• Experience with master data management across enterprise systems
• Business process management experience