Chick-fil-A Support Center Career Opportunities

  Please review the below information BEFORE expressing interest in the Leadership Development Program:    1. What is LDP?   2. Preparing to apply   3. 60-min Live Informational Session: Prior to applying, it is strongly recommended to attend a Live Informational Session to learn more about the program and ask questions to a recruiter and current LDP Participants. This virtual event dives deep into the history and purpose of LDP, the logistics of the program, training, salary and benefits, the interview process, and more. Please register here.   The Leadership Development Program (LDP) is a 24- to 36-month developmental program available to individuals who are interested in growing their business acumen and restaurant leadership skills in their pursuit of future leadership opportunities with Chick-fil-A or other businesses.  LDP’s vision is to be the premier global leadership development experience.  To develop the business acumen and restaurant leadership skills, LDP Participants are expected to spend time in two different positions:  Grand Opening Supervisor and Interim Manager.   As Grand Opening Supervisor, an LDP Participant’s main duties will be to recruit and manage a team of grand opening Trainers for each grand opening of a new Chick-fil-A brand restaurant, oversee training by the Trainers on brand standards and operational functions affecting brand standards, and consult during the new restaurant opening with the independent franchised Operator of the independently owned and operated restaurant business.   As Interim Manager, an LDP Participant’s main duties will be to manage all operations and Team Members at their assigned Chick-fil-A, Inc.-Operated Restaurant.  LDP Participants may work at different Chick-fil-A, Inc.-Operated Restaurants during their time in the Interim Manager position.    Further details on the job responsibilities of the Grand Opening Supervisor and Interim Manager positions are discussed below.     Additionally, LDP Participants may work in the Mobile Kitchen Lead position and/or in various temporary business positions at the Support Center when a need is identified for an LDP participant to lead a staff project.  Additional information about these potential additional positions will be made available as needed to successful applicants to LDP.

Notice All applicants are highly encouraged to attend an information session before submitting their application. You can sign up thorugh Calendly here. Familiarity with the Program and our related expectations of Participants, based on the available, optional resources, will be a factor in our selection decisions. Additional Position Details Leadership Development Program Webpage   Job Overview The Leadership Development Program (LDP) is a 24- to 36-month developmental program available to individuals who are interested in growing their business acumen and restaurant leadership skills in their pursuit of future leadership opportunities with Chick-fil-A or other businesses.  LDP’s vision is to be the premier global leadership development experience.  To develop the business acumen and restaurant leadership skills, LDP Participants are expected to spend time in two different positions:  Grand Opening Supervisor and Interim Manager.   As Grand Opening Supervisor, an LDP Participant’s main duties will be to recruit and manage a team of grand opening Trainers for each grand opening of a new Chick-fil-A brand restaurant, oversee training by the Trainers on brand standards and operational functions affecting brand standards, and consult during the new restaurant opening with the independent franchised Operator of the independently owned and operated restaurant business.   As Interim Manager, an LDP Participant’s main duties will be to manage all operations and Team Members at their assigned Chick-fil-A, Inc.-Operated Restaurant.  LDP Participants may work at different Chick-fil-A, Inc.-Operated Restaurants during their time in the Interim Manager position.   Further details on the job responsibilities of the Grand Opening Supervisor and Interim Manager positions are discussed below.     Additionally, LDP Participants may work in the Mobile Kitchen Lead position and/or in various temporary business positions at the Support Center when a need is identified for an LDP participant to lead a staff project.  Additional information about these potential additional positions will be made available as needed to successful applicants to LDP.

The Business Analyst – Warehouse Management Systems role is responsible for testing data flows, issue resolution, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Offsite Thawing Pilot.  This person also partners with each area of the Business to define, document, and consult on functional and technical requirements to support daily Operations and enable future growth of each Business. As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants. The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components: - Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants - Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants   About Chick-fil-A Supply   A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants.   Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.   This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.

The Lead Technical Product Owner, Regulatory & Compliance – CMMS (Computerized Maintenance Management Systems) role is responsible for testing data flows, issue resolution, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Offsite Thawing Pilot.  This person also partners with each area of the Business to define, document, and consult on functional and technical requirements to support daily Operations and enable future growth of each Business. As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants. The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components: - Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants - Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants

The Enterprise Systems – Lead ERP Procurement Product Owner role is the System Owner and Functional Lead of the Oracle ERP Supply Chain modules with responsibility for data flows, integrations, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Offsite Thawing Pilot.  This person is responsible for partnering with each Business to define, document and consult on functional and technical requirements to support daily Operations and enable future growth of each Business. As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants. The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components: - Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants - Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants

The Sr. Business Analyst will work as part of the Business Process team and is responsible for designing, documenting, and implementing business processes across the network of Chick-fil-A internal distribution centers to ensure that they meet the needs of the business and operate effectively.  This candidate is responsible for understanding business needs and working with business owners and the IT group to define technical requirements to support those needs.  Over the next several years, this role is expected to grow designing, implementing, and evaluating business processes across multiple distribution centers distributing ~$3B/yr. worth of product to Restaurants. This candidate will have the opportunity to create and integrate enterprise-level processes and will support the drive for supply chain innovation unique to the food service industry.     About Chick-fil-A Supply A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants.    Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.   This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.

This senior engineering role is a software engineering role that integrates and implements custom business logic for our most critical systems using a cloud-based workflow engine.  The role will give you the opportunity to continue your professional development and enable you to make impactful contributions in a fast-paced, dynamic environment. In this role, you will work as a core contributor on a agile DevOps team that solves large scale problems using the latest cloud technologies. You will actively contribute in every part of the development lifecycle, from design and development to CI/CD and delivery.   About Chick-fil-A Supply As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.   The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components: - Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants

The Sr Technician, Power Automation and Controls will be a technical SME responsible for assisting the Controls Engineer in equipment uptime, continuous improvement, troubleshooting, and maintaining the Warehouse Execution System (SynQ) and Warehouse Control System (BCI) within the Distribution Warehouse. This individual will be working with state-of-the-art industrial controls hardware and will be working with a diverse team to help deliver automation processes to the highest standards. This individual will be joining the Chick-fil-A Supply LLC. family with the goals of being able to provide a caring, consistent, and reliable service through its distribution networks helping support Chick-fil-A restaurants and their communities.   As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants. The Chick-fil-A Supply service networks are comprised of two components: - Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants

The Systems Analyst II (Power, Automation & Controls) will be a technical SME tasked with inventory movement and maintenance, data management, statistical analysis of equipment performance, and assisting the operations with systemic moves all within the Distribution Warehouse. The enviornment in which this team member will be working in will be mostly spent in a control room but will be trained in team member responsibilities to assist in all hands-on deck situations. The tasks associated with interfacing with the Warehouse Execution System and Warehouse Control System are mission critical for the day-to-day buisness. Lastly, this individual will be joining the Chick-fil-A Supply LLC. family with the goals of being able to provide a caring, consistent, and reliable service through its distribution networks helping support Chick-fil-A restaurants and their communities.     As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.     The Chick-fil-A Supply service networks are comprised of two components: - Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants

The Senior Counsel, Franchise Law position is a full-time position responsible for providing solution-oriented strategic legal counsel on a wide variety of franchise system-related matters. The position initially will have responsibility for providing strategic direction and legal advice relating to restaurant locations, formats, and concepts owned and operated by local Chick-fil-A franchised business owners. The role will involve work that includes (1) advising on laws and regulations governing registration and disclosure of franchise opportunities; (2) advising on laws and regulations governing relationships with Franchisees; (3) negotiating, drafting, and implementing franchise system-related contract terms in conformity with applicable laws; (4) advising on methods of consistent accountability assurance with regard to all parties’ responsibilities and boundaries under applicable contracts and laws; (5) advising on potential or actual issues affecting relationships with Franchisees or third parties, including related legal and practical risks; and (6) developing and providing education and training to various business groups and stakeholders regarding franchise model risks. The position will require developing a broad understanding of the Chick-fil-A business and its local ownership franchise business model, and a detailed knowledge of Chick-fil-A’s Franchise Agreement, Operating Standards, Operational Requirements, etc. to support management in executing business plans and developing and implementing franchise system-related company policies and procedures.   This role is based in Atlanta, Georgia. If a candidate meets our relocation policy guidelines, Chick-fil-A does offer relocation.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

As the chief ambassador of our franchise system, primary Operator contact, and integral member of the Area Support Team*, the Operations Lead will provide immersive, front line Operator support, accessible 24 hours per day, seven days each week, including holidays to meet the unique demands of the quick service restaurant business and our Operators. The Principal Operations Lead will support 25 – 35 Operator relationships across 35 restaurants, responsible for approximately $175M in sales.   The Principal Operations Lead is entrusted with partnering with Operators and Operator Groups to achieve their vision and goals, execute the Area vision and strategy, and uphold the Operator Agreement. The Principal Operations Lead will serve as a strategic coach and business partner, building trusted advisor relationships and coaching Operators to maximize their potential. The Principal Operations Lead will act as a thought partner to individual Operators and Operator Groups to strengthen their leadership capabilities, foster their growth, and help individual Operators align their plans to Area strategies. The Principal Operations Lead will advise Operators in individual and group settings. The Principal Operations Lead will promote collaborative and performance building opportunities among Operators in the Area. The Principal Operations Lead will sit on the Area Support Team, representing and influencing on behalf of individual Operators and Operator Groups.   The Principal Operations Lead will report to the Area Director. This is a Non-People Leader role.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.   *The Area Support Team is an integrated, cross-functional team that collaborates to foster Area health and develop tailored strategies and solutions for each Operator, Restaurant, and Area that promote long term growth and performance.

The Sr Oracle SCM Technical Architect is the Technical System Owner of the Oracle ERP system (Finance, EPM, Demand/Supply Planning, Supply Chain, Order Management, Maintenance, Manufacturing) with responsibility for data flows, integrations, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Offsite Thawing Pilot.  This person is responsible for partnering with each Business to define, document and consult on technical requirements to support daily Operations and enable future growth of each Business. As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants. The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components: - Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants - Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants

This position is responsible for providing legal counsel, strategy, and direction on a wide variety of real estate matters associated with our existing real estate portfolio. Leadership responsibilities include, but are not limited to, providing legal counsel and risk-analysis on matters that require a high-touch due to their potential operational impact, determining the level of legal review and partnership necessary for newly created projects or ventures and providing legal counsel, strategy, and direction for business-critical reinvestment projects from LOI through restaurant re-opening by partnering closely with internal business partners and outside counsel. The right person for this role will be able to work effectively across many different teams, manage the tension between senior leaders with strong divergent views, influence strategy and provide real estate and general contract expertise.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Sr. Principle Design Lead is a corporate professional position responsible for large scale business critical projects, strategic project planning, leading internal cross-functional and external multi-discipline teams and providing design direction on initiatives that impact Restaurant Development and across the organization. As Chick-fil-A continues to innovate and disrupt the restaurant industry, we are looking to add a new talent to define and drive future solutions for our restaurants, in support of key departmental and company-wide strategic initiatives.   As a Sr. Principle Design Lead on the Restaurant Design Team, you will be responsible for leading a design-thinking approach to create experiences and environments that are industry-leading and relevant to our Guests, Team Members, and Operators. Leading a multi-discipline team, you will tackle all aspects of the design process from research to ideation to physical and/or digital prototyping and validation of design solutions for our restaurant chain. You must be able to clearly define project goals and parameters in an ambiguous phase of innovating future needs of the business. You must be an ambitious problem solver, flexible, and able to succeed within a cross-functional environment. The ideal candidate for this position is able to influence strategic direction and be at ease blending business strategy with design methodologies to execute ideas into solid designs and experiences for all areas of the restaurant. Execution requires critical knowledge of development process and experience navigating through technical aspects of construction documents.   This role will provide advanced Design expertise to multiple strategic initiatives that will have a broad impact across the organization and deliver projects with major complexity. - Leads and/or influences the vision and execution of various guest and/or team member innovation projects ranging from inside restaurant experiences to the drive-thru and site experience - Leads the creation of whole new restaurant formats and experiences that include exterior and interior design, site layout and incorporate future innovations around guest ordering and pick-up experience as well as potential new businesses. - Leads the creation of design solutions for both new and existing restaurants that alleviate pain points and create growth opportunities for Operators, Team Members, and Guests - Provides guidance on how the organizational initiatives will impact the design of new restaurants, existing restaurants, and rollouts. - Influences the strategies of future restaurant designs and experiences. - May represent the Design Team organization in outside discussions and technical forums.   This role requires a curious leader who can collaborate across the business to ensure successful design solutions. - Build and manage appropriate cross-functional teams and partners from across the business to ensure successful design solutions - Ensure alignment during the innovation process that includes various approvals/inputs from key stakeholders such as Operators, Field Operations, Marketing, Food Safety, IT, Risk Management and Restaurant Development teams - Leverage key insights from Operators, Team Members, Guests, and industry trends to identify both now and future design concepts - Must be able to build strong relationships and influence people - Work with wide latitude and is capable of independent dec. Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

The Restaurant Transitions Team is responsible for ensuring the success of Restaurant transitions within Chick-fil-A through direct involvement with Participants in Chick-fil-A's Leadership Development Program (LDP) . The purpose of the program is to “accelerate growth in talented, driven leaders through dynamic business experiences.”   The Senior Principal Restaurant Transitions Lead (Sr. RTL) is responsible for managing assigned Company Operated Restaurants (CORs) and facilitating successful business transition of CORs (Inc -to-Operator and Operator-to-Inc) with up to 15 Restaurants on their portfolio. The Senior Principal Restaurant Transition Lead is also responsible for overseeing Operator to Operator transitions in their region.   The Sr. Principal Restaurant Transitions Lead (Sr. RTL) works with new and existing Operators, acting as a thought partner who helps them maximize their business opportunity. For new Operators, this partnership includes pre-transition support and post-transition support throughout their first 6 months of business operations. At the 6 month mark, the Sr. Principal Restaurant Transitions Lead (Sr. RTL) collaborates with the Operator and the Operator’s Principal Operations Lead (Ops Lead) to determine if extended support is appropriate. For existing Operators who are transitioning to an existing Chick-fil-A restaurant, the partnership with the Sr. Principal Restaurant Transitions Lead (Sr. RTL) includes pre-transition support only.   The Senior Principal Restaurant Transitions Lead (Sr. RTL) will coach and develop 10-30 Leadership Development Participants, serving as their primary advisor, as they run the day-to-day operations of CORs as Interim Managers.   The Senior Principal Restaurant Transitions Lead (Sr. RTL) is directly responsible for the success of the Company Operated Restaurants, including making high-risk business decisions, setting opening and transition dates, addressing legal and PR needs and ensuring the Chick-fil-A brand is protected at these Restaurants.   At the Support Center, the Sr. Principal Restaurant Transitions Lead (Sr. RTL) is assigned to a Region and Regional Area Teams. It is the responsibility of the Sr. Principal Restaurant Transitions Lead (Sr. RTL) to ensure alignment between all the services the Launch Support Team provides and the Regional priorities.   Within Launch Support, the Senior Principal Restaurant Transition Lead (Sr. RTL) will be tasked with leading special projects and/or special project team(s) designated by Launch Support Leadership. The Senior Principal Restaurant Transitions Lead (Sr. RTL) is required to represent the Launch Support Team with Operators and at the Support Center (e.g. in Operator Fundamentals or LDP Basecamp training experiences).   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. The position is based at the Chick-fil-A home office in Atlanta, Georgia, and involves 40-60% (note: 2 days = 40%; 3 days = 60%) travel during the business work week.

The Principal Design Lead is a corporate professional position responsible for planning projects, leading teams, and providing design direction on initiatives that impact Restaurant Development and across the organization. As Chick-fil-A continues to innovate and disrupt the restaurant industry, we are looking to add a new talent to define and drive future solutions for our restaurants, in support of key departmental and company-wide strategic initiatives.   As a Principal Design Lead on the Restaurant Design Team, you will be responsible for leading a design-thinking approach to create experiences and environments that are industry-leading and relevant to our Guests, Team Members, and Operators. As part of a multidisciplinary team, you will tackle all aspects of the design process from research to ideation to physical and/or digital prototyping and validation of design solutions for our restaurant chain. You must be able to clearly define project goals and parameters in an ambiguous state of imagining future needs of the business. You must be an ambitious problem solver, flexible, and able to succeed within a cross-functional environment. The ideal candidate for this position will influencing strategic direction and be at ease blending business strategy with design methodologies to execute ideas into solid designs and experiences for all areas of the restaurant.   This role will provide advanced Design expertise to multiple strategic initiatives that will have a broad impact across the organization and deliver projects with major complexity. - Leads and/or influences the vision and execution of various guest and/or team member innovation projects ranging from inside restaurant experiences to the drive-thru and site experience - Leads the creation of whole new restaurant formats and experiences that include exterior and interior design, site layout and incorporate future innovations around guest ordering and pick-up experience as well as potential new businesses. - Leads the creation of design solutions for both new and existing restaurants that alleviate pain points and create growth opportunities for Operators, Team Members, and Guests - Provides guidance on how the organizational initiatives will impact the design of new restaurants, existing restaurants, and rollouts. - Influences the strategies of future restaurant designs and experiences. - May represent the Design Team organization in outside discussions and technical forums.   This role requires a curious leader who can collaborate across the business to ensure successful design solutions. - Build and manage appropriate cross-functional teams and partners from across the business to ensure successful design solutions - Ensure alignment during the innovation process that includes various approvals/inputs from key stakeholders such as Operators, Field Operations, Marketing, Food Safety, IT, Risk Management and Restaurant Development teams - Leverage key insights from Operators, Team Members, Guests, and industry trends to identify both now and future design concepts - Must be able to build strong relationships and influence people - Work with wide latitude for unreviewed action or decisions on all outcomes.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

Chick-fil-A, Inc., is seeking a Principal Culinary Lead on the Culinary & Commercialization team, which is part of the Menu & Packaging team in Marketing.    The Culinary & Commercialization team is responsible for cultivating remarkable food that drives Customer trust and brand value, and is executable with excellence by Team Members.  This includes the development of craveable new menu items, the improvement of existing menu items to increase relevance and protect quality, and developing menu process simplifications to improve the Team Member experience.     The primary responsibility for this role will be to support short and long-term projects focused on optimizing chicken quality.  This work requires an understanding of food science and meat processing, and includes formulation development to optimize flavor and consistency of the product. This role will include recipe development and reformulation and requires a technical understanding of food science and sensory science in order to match existing recipe sensory attributes at the secondary ingredient level.  Additionally, this role requires working closely with suppliers and legal to ensure supply redundancy for existing menu items, such as onboarding new suppliers and new facilities.     This role requires leading with autonomy and collaborating with Menu Strategy, Category Leaders, Menu Services, Packaging, Production Design, Customer & Market Insights, Supply Chain, Food Safety, Supplier Quality & Safety, Operators and Team Members to achieve desired results.  This individual requires a high-level of self-direction and a proactive mindset that can provide innovative solutions to drive business growth.  He or she should have a passion for exceeding Customer expectations, for food and the science behind it, and for the Chick-fil-A brand.  It is important that this role be able to collaborate effectively across various teams as well as influence senior leadership and project leaders in regard to operational considerations.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

This position is responsible for supporting the implementation of Chick-fil-A’s communications and external affairs strategy inclusive of stakeholder engagement, internal and external communications, industry relations, tracking external issues that impact the business and Operator communications for Chick-fil-A's international business. The primary scope of this role will be working with multiple different internal departments and partners to best position the business in new and emerging markets with the aim of garnering necessary local support while ensuring Chick-fil-A's business and reputation story is told in appropriated and necessary internal and external channels.   This role will report to the Executive Director of public affairs for Chick-fil-A while coordinating closely with both the Senior Principal Program Lead, Crisis and International Communications and Senior Principal Team Leader for Reputation Communications.   The role will (1) implement Chick-fil-A’s issues management and external affairs strategy in international markets around the globe, in partnership with the appropriate Chick-fil-A department (i.e. sustainability or community engagement); (2) lead/participate in cross-functional meetings with internal partners and departments to influence both decision making and to represent views of external stakeholders; (3) initiate relationship building opportunities and host hospitality events with key local officials, trade associations, and community partners for Chick-fil-A International; (6) Develop mutually beneficial relationships with key stakeholders in alignment with key issues, such as nonprofits, NGOs, advocacy groups, consultants, local policy makers and legislators, etc.; (7) Develop internal communications strategies that efficiently share relevant information with necessary internal partners both domestic and international. (8) Work with local leaders and business leaders to ensure each opening of a new restaurant is a positive event for the business and the community.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.     

Come help mature and optimize the entire commerce product portfolio for a $20 billion restaurant organization operating at industry-leading transaction scale and data volumes. You’ll help over 30 agile product teams meet operational data management needs and satisfy enterprise needs for insights into the performance of the business enabled by the portfolio. You’ll deliver new technology capabilities enabling more efficient and responsive systems driven by advanced analytics and machine learning.   Product-oriented, operational data concerns are the top priority for this role. The person in this role will own data-oriented design and operating standards for the entire commerce portfolio in the domains of data persistence, caching and global distribution, REST API design and best practices, data access control and authorization, data movement and transformation, and other product-oriented data management considerations. This aspect of the role will require skills articulating and driving adoption of a clear strategy that is aligned with adjacent strategies and requirements from peers and stakeholder groups across the enterprise. The person in this role will have significant influence over solution architectures across the portfolio for products interacting with customer and transaction data. This role is also responsible for operating and supporting operational data movement pipelines (via queues, batch data movement jobs, event-driven flows, etc.) that support commerce use cases, as distinct from enterprise analytics needs. This responsibility will entail overseeing managed service providers and ensuring capacity and service levels meet business needs and defined service level objectives.   The second priority for this role is enabling analytics and authorized data consumption across the enterprise. The person in this role will partner with enterprise stakeholders to define a comprehensive strategy supporting enterprise analytics needs. The strategy will articulate solution architecture patterns providing secure and scalable interfaces between commerce products and enterprise data collections. This role will educate product teams, advocate for standards and patterns that support enterprise data access needs, and help teams with implementation by brokering engagements to augment team capacity. This role will help define operational processes and service levels for data movement, and partner with product teams to ensure that operational data sources are available, accurate, and perform adequately to meet enterprise needs and service levels . Initially, this role will also be responsible for procuring and overseeing outside services tasked with maintaining and operating current-state data movement solutions while product teams migrate to new solution architecture patterns and processes.   This role will also help define and implement a high-scale, real-time event processing architecture supporting integration with decision models driven by machine learning. Success will require close partnership and alignment with stakeholder groups and emerging centers of excellence across the enterprise, as well as partnership with outside service providers. This role will help define and iterate a strategy for this new capability and help product teams implement it. The strategy will include standards for stream-oriented and publish-subscribe consumption patterns, schemas for events, and solutions for operations and support at scale.   While compliance with laws and regulations around data access and usage will not be a primary responsibility for this role, the person in this role will need to consult with stakeholders focused on compliance, and ensure that the requirements and visibility necessary for compliance are supported across the portfolio in every area. This role formalizes and centralizes a broad set of data-oriented responsibilities and processes that have been either undefined or ad hoc in nature to date. The ideal candidate has the relevant skills and experience to lead the organization on a multi-stage journey in all areas of responsibility, managing multiple concurrent streams of activity, driving effective change within and across the organization, influencing multiple technology and business strategies, and leading staff and partners through influence. This role is an individual contribution role with no supervisory responsibilities, but has the potential to take on people leadership if emergent strategies and tactics create business needs for additional staff roles.

This role is responsible for helping integrate Design needs with our National Account partners as it relates to the sourcing and managing of building materials and finishes incorporated into Chick-fil-A Restaurants. This role provides support to new construction, reinvestments, rollouts and the day-to-day needs of our business. This individual will serve as the primary interface between internal staff and our suppliers. This role will execute work in assigned categories to support Chick-fil-A’s ongoing innovation associated with the Accelerating New Restaurant Growth, change in Existing Restaurants and the development of Restaurant Ecosystems. They will research and assist in developing primary and secondary supply chains as it applies to the evolving global supply of products for Chick-fil-A Restaurants in North America. This role will be responsible for developing data analysis and communications tools needed by the entire National Accounts team to manage supplier performance and use influence on the strategic direction of National Account programs which may have broader impact across RD.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.