Principal Team Leader, Staff Technology Solutions

The Staff Technology team enables the Chick-fil-A digital enterprise by partnering on purpose to empower business transformation. From technology consulting and design to implementation and maintenance, the team is responsive to stakeholder business requirements while bringing a forward looking, systems mindset and approach to the work. Key audience segments within the purview of this sub-team include Chick-fil-A, Inc Staff members and select vendor partners. Key functional partnerships include Talent Experience, Learning & Development, and Organizational Strategy & Planning.

This position will lead the team responsible for supporting Chick-fil-A’s People & Planning Systems. As our Corporate Staff members continue to increase, we aim to use and maintain the best technology platforms to support this growth. In this role, you will lead a team serving as a liaison between, Digital Transformation & Technology and the Talent Experience, Learning & Development and Organizational Strategy & Planning departments, providing both custom built and SaaS technical and functional solutions to support Chick-fil-A’s growth.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

• Leads, assesses, and mentors a team of business and systems analysts with in-depth knowledge about their specific domains.
• Serves as a trusted technology advisor to the Talent Experience, Learning & Development and Organizational Strategy & Planning departments, influencing, maintaining and executing on 3-year technology roadmaps.
• Assigns work and provides guidance on prioritization to the team to ensure delivery of business outcomes.
• Partners with the business and other areas of DTT to enable new capabilities (i.e. GenAI solutions, analytics)
• Executes on departmental plans and adapts depending upon resources or challenges.
• Manages the team’s budget.
• Maintains clear and effective communication with stakeholders at all levels, providing regular updates and feedback.
• Identifies opportunities to implement technology or automation within areas of support.
• Identifies opportunities to align work in multiple areas to maximize value to Chick-fil-A.
• Leads vendor selection process for new SaaS products and oversees team on technical implementation.
• Oversees implementation and maintenance of candidate and staff privacy compliance.
• Assists with legal contracting and leads quarterly business reviews for new and existing vendors.
• Partners with and oversees vendors for enhancements and integrations to systems.
• Selects and oversees external workers allocated to the team to meet business demands and goals.

• Experience leading a team
• Experience working as a business analyst, systems analyst
• Experience working with budget and contracts
• Experience managing vendors and holding them accountable 
• Experience with vendor selections and SaaS implementations
• Experience managing and supporting a wide breadth of work

• Experience with HRIS, Applicant Tracking, Learning, and organization planning systems
• Experience with data privacy
• Experience with AWS
• Experience with Agile methodology
• Understanding of Talent practices