Consultant, Restaurant Development

The Production Throughput Consultant is a field facing role offering consultative services to individual Chick-fil-A Restaurant Operators upon their request. The Production Throughput Consultant focuses on increasing the rate of production and optimizing Chick-fil-A Restaurants. Furthermore, the result of increased throughput enables consistency in customer expectations, growth in top line sales and profits, increasing transaction count, and retention in Team Members. The Production Throughput Consultant will serve approximately 55 to 75 Operators per year.

The Production Throughput Consultant will serve as a strategic coach, building trusted advisor relationships and coaching Operators to maximize their potential while upholding the Operator Agreement.

This is a Non-People Leader role.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Specialized Capability

• Ability to simplify Chick-fil-A production systems and processes with technical knowledge, troubleshooting, and insights to Restaurants and Support Center audiences.
• Expert in restaurant design principles; reduced footprint of raw, isolated prep, and dedicated production.
• Develops and deploys throughput capital solutions per restaurant prototypes and kitchen layouts using design principles.
• Skilled in Restaurant operations; articulates how to drive profitable sales growth and pinpoint bottlenecks.
• Coaches to high performance behaviors that accelerate business opportunities. Develops excellence in consultative skills (effective questions, root cause analysis, reflective listening, preparation) to solve the right problems and drive actions.
• Demonstrates knowledge and ability to consult Operators leveraging LEAN strategies and tools.

Support Center Influence

• Partners with Regionally aligned Support Center Staff to support individual restaurants.
• Develops project management skills for execution of sub-departmental or team initiatives.
• Recommends and executes improvements to core services and processes.
• Contributes positively to Operator satisfaction.

Leadership

• May train and develop new peers on technical and core aspects of the role.
• Leads inter-team bodies of work (planning, meeting facilitation, Team development)

• Bachelor's degree
• Minimum six (6) years of relevant business experience.
• Foundational business acumen
• Ability to build relationships and communicate effectively to positively influence others
• Strong emotional intelligence
• Ability to balance multiple, sometimes conflicting stakeholder interests
• Ability to distill complex, disparate data into actionable insights
• Experience driving continuous improvement and motivating individuals to act
• Experience facilitating groups to reach common goals

• Master's degree
• Seven (7) years of relevant business experience, two (2) years of Chick-fil-A Restaurant Experience