Chick-fil-A Support Center Career Opportunities

  Please review the below information BEFORE expressing interest in the Leadership Development Program:    1. What is LDP?   2. Preparing to apply   3. 60-min Live Informational Session: Prior to applying, it is strongly recommended to attend a Live Informational Session to learn more about the program and ask questions to a recruiter and current LDP Participants. This virtual event dives deep into the history and purpose of LDP, the logistics of the program, training, salary and benefits, the interview process, and more. Please register here.   The Leadership Development Program (LDP) is a 24- to 36-month developmental program available to individuals who are interested in growing their business acumen and restaurant leadership skills in their pursuit of future leadership opportunities with Chick-fil-A or other businesses.  LDP’s vision is to be the premier global leadership development experience.  To develop the business acumen and restaurant leadership skills, LDP Participants are expected to spend time in two different positions:  Grand Opening Supervisor and Interim Manager.   As Grand Opening Supervisor, an LDP Participant’s main duties will be to recruit and manage a team of grand opening Trainers for each grand opening of a new Chick-fil-A brand restaurant, oversee training by the Trainers on brand standards and operational functions affecting brand standards, and consult during the new restaurant opening with the independent franchised Operator of the independently owned and operated restaurant business.   As Interim Manager, an LDP Participant’s main duties will be to manage all operations and Team Members at their assigned Chick-fil-A, Inc.-Operated Restaurant.  LDP Participants may work at different Chick-fil-A, Inc.-Operated Restaurants during their time in the Interim Manager position.    Further details on the job responsibilities of the Grand Opening Supervisor and Interim Manager positions are discussed below.     Additionally, LDP Participants may work in the Mobile Kitchen Lead position and/or in various temporary business positions at the Support Center when a need is identified for an LDP participant to lead a staff project.  Additional information about these potential additional positions will be made available as needed to successful applicants to LDP.

All interested applicants are strongly encouraged to attend an information session before submitting an application. To sign up, visit the registraiton page here: Info Session Sign Up.   The Leadership Development Program (LDP) is a 24- to 36-month developmental program available to individuals who are interested in growing their business acumen and restaurant leadership skills in their pursuit of future leadership opportunities with Chick-fil-A or other businesses.  LDP’s vision is to be the premier global leadership development experience.  To develop the business acumen and restaurant leadership skills, LDP Participants are expected to spend time in two different positions:  Grand Opening Supervisor and Interim Manager.   As Grand Opening Supervisor, an LDP Participant’s main duties will be to recruit and manage a team of grand opening Trainers for each grand opening of a new Chick-fil-A brand restaurant, oversee training by the Trainers on brand standards and operational functions affecting brand standards, and consult during the new restaurant opening with the independent franchised Operator of the independently owned and operated restaurant business.   As Interim Manager, an LDP Participant’s main duties will be to manage all operations and Team Members at their assigned Chick-fil-A, Inc.-Operated Restaurant.  LDP Participants may work at different Chick-fil-A, Inc.-Operated Restaurants during their time in the Interim Manager position.   Further details on the job responsibilities of the Grand Opening Supervisor and Interim Manager positions are discussed below.     Additionally, LDP Participants may work in the Mobile Kitchen Lead position and/or in various temporary business positions at the Support Center when a need is identified for an LDP participant to lead a staff project.  Additional information about these potential additional positions will be made available as needed to successful applicants to LDP.

POSITIONS OPEN FOR FALL 2023 SEMESTER   Have you ever been curious about the AI that enables Chick-fil-A’s warp speed drive thru or the tech stack behind its innovative Chick-fil-A One App?  What about the digital architecture behind that delicious Chicken Sandwich or the hardware behind those hot, fresh Waffle Fries?  Would you like to be a part of the digital community where innovations like these, and many more, are conceived, developed, and supported every day?  Chick-fil-A’s Digital Transformation and Technology (DTT) Department exists to enable and empower innovation and digital transformation at the world’s most caring company! And our Co-Op Program is your opportunity to join the team!   DTT’s Digital Co-Op is a 3 semester, non-consecutive (every-other-semester), learning accelerator program with tracks available for Technical (Engineering) or Functional (Business Analyst) participants. Semester 1 is a guided learning experience where you will gain hands-on exposure to the tools, technologies and infrastructure that help us serve. Semesters 2 and 3 offer you the opportunity to embed into teams and engage in meaningful and exciting, mission-critical work alongside your Co-Op Coach/Mentor and other DTT Staff and stakeholders across the organization. DTT Co-Ops devote time to innovating, developing, prototyping and experimenting with technology-based solutions to improve the experiences of Customers, Operators, Team Members, and other Chick-fil-A Support Center Staff.   Key program outcomes include: - Using modern coding technologies and practices to build cloud-based software products and solutions in an agile, team-based environment - Building proficiency in programming languages such as Java, JavaScript, Python, and Go, as well as functional capabilities like requirements gathering, interfacing with business partners, managing a backlog, etc. - Building technology plans and solutions to enable a digital workplace for corporate staff and restaurants. - Building relationships with technical and functional peers and Chick-fil-A Technology leadership - Building application development skills to understand how different systems interact  Examples of recent technical and functional Co-Op Projects include: - Investigate/serve as point of contact for new Machine Learning model orchestration and data validation tools for the department - Utilize data visualization tools such as Tableau and Power Automate to create a new, mission critical dashboard for a client team - Serve as Scrum Master on a key digital/mobile oriented initiative, assisting with business analyst tasks such as gathering requirements and writing tickets - Support a database transition backend project that involves building out the API and working with AWS Services - Design interfaces for new stations to be used by restaurant team members back-of-house; incorporating gamification and other successful experience design criteria to enhance user experience for all team members  To see some of the exciting work our team is engaged in, visit our Medium Blog.    Additional Program Distinctives and Expectations include: - Projects and assignments are designed to give you the opportunity to leverage your programming and/or project management skills in a real-life working environment. - In addition to project work, you’ll meet with key leaders across each function to better understand all aspects of the business. - You’ll experience first-hand Chick-fil-A’s corporate culture and participate in a range of DTT projects.  - This is a paid, full-time opportunity. Co-Ops are encouraged to not take coursework during their Co-Op Semester. Co-Ops are expected to work 3 non-consecutive semesters for Chick-fil-A.

Are you passionate about serving your colleagues? Do you love data and systems and using them to influence strategy and decision-making? Do you thrive in a fast-paced, collaborative team environment?   The Talent Systems team is at the intersection of People, Technology, and Analytics. Our mission is to empower and connect the People Team. We simplify People Systems and deliver People Insights to ensure Talent is Chick-Fil-A’s competitive advantage. We are passionate about improving the employee experience through well-designed technology, processes, and analytics.   The Talent Relations Product Lead is responsible for the full product lifecycle of a portfolio of digital Talent Relations & Compliance products empowering Chick-fil-A’s Talent strategy and experience. The Product Lead also serves as the primary technology partner to the Talent Relations & Compliance team.   The Product Lead advises and delivers digital solutions to empower the Talent Relations & Compliance team through business partnership, product strategy, solution delivery and support. The Product Lead owns product strategy and delivery for the portfolio of digital products supporting the Talent Relations & Compliance team - including Beeline Contingent Worker Management System; HR Acuity Case Management; ServiceNow forms and dashboards; and Talent Relations & Compliance Analytics. Primarily focused on the Beeline system, this portfolio of digital products will also include other complementary solutions and integrations seamlessly connecting it with the entire People technology ecosystem.   This role requires an experienced technology professional to become the trusted partner of the Talent Relations & Compliance team, provide technical leadership and consultation, and leverage advanced knowledge of system configuration and implementation. This Professional role leads and directs large projects independently, operates with a wide level of autonomy, and drives multiple projects simultaneously. The Product Lead will also serve as a back-up to another functional area (e.g. Core HR, Talent, Talent Acquisition) on the Talent Systems team. The role will report directly to the Senior Principal Team Leader, Talent Systems.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Restaurant Financial Systems team provides Operators and those who serve them with tools, reports and systems that equip them for profitable growth. We do this by building robust data infrastructure, maximizing the effectiveness of our systems portfolio, and offering users relevant and timely insights about their businesses. Analysts on the Restaurant Financial Systems team are responsible for maintaining a high degree of analytical competence and project leadership as they partner with Restaurant Operators, cross-functional staff teams and external vendors. They maintain a high level of subject matter expertise for a particular system and are often considered data & process owners within the organization. Lead Analysts are responsible for both proactive and responsive analysis, project planning and executing project details, and collaborating with others. They will develop comprehensive knowledge of 1-3 systems, serving as a subject matter expert for the business and offering input into the strategic technology roadmap supporting them. He or she will also be responsible for recommending and deploying changes to those systems to impacted Operators and Staff, by creating and ensuring execution of the project plan, communicating key details, and escalating issues, and responding to results. They can leverage their deep knowledge and expertise to advise stakeholders, make strategic recommendations and influence both proactive and responsive direction. The individual in this specific role is responsible for leading the full product management lifecycle of the payroll system for Restaurants in the US and serving as a SME for this system. Prior experience with HRIS and/or HCM systems will be beneficial (including but not limited to Scheduling, Timekeeping and Workforce Management).   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Chick-fil-A has successfully implemented a modern cloud-native, self-service data ecosystem. In this role you will drive the design and implementation of the software components and features required to evolve it into a next-generation data fabric. You will be responsible for architecting, designing, and leading the implementation of features for the self-service frontend, metadata management capabilities, and advanced data management components related to our enterprise data lake, data warehouses, and other relational and non-relational data stores. Your daily work will require partnering with fellow engineers, the product owner, data and enterprise architects, stakeholders, vendor teams, and other parties following an agile methodology, while being part of a diverse team that values high performance and excellence as much as work-life balance.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

The Enterprise Systems – ERP Procurement role is the System Owner and Functional Lead of the Oracle ERP Supply Chain modules with responsibility for data flows, integrations, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Offsite Thawing Pilot.  This person is responsible for partnering with each Business unit to define, document and consult on functional and technical requirements to support daily Operations and enable future growth. As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.   The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components: - Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants - Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants

This role is responsible for leading the functional design of the critical Oracle-based restaurant systems that our Chick-fil-A owner/operators and team members use chain-wide for HR, Payroll and Benefits, as well as the integrations to other CFA systems. As a member of the Restaurant Labor Technology team, this role serves as a payroll and benefits functional liaison partnering with the associated teams in Financial Services, Legal and other areas of the business.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

The Lead Business Analyst within the Digital Transformation and Technology department is a member of the Customer Technology Solutions team who is the subject matter expert for their system and/or product. In this role, the Lead Business Analyst will serve as the subject matter expert for Customer Data and Privacy as it relates to all CFA One Customers. This role will work across all of the product teams within the Customer Technology Solutions program, serving as a Change Champion to prioritize and sequence work appropriately within Quarterly Planning cycles for the overall program.   Serving as the Customer Technology Solutions subject matter expert for Customer Data and Privacy, this role will work closely with product teams across the Customer Technology Program, as well as partner with other departments within Chick-fil-A such as: Legal, Information Security, Enterprise Analytics, and Customer Marketing and Insights. This role will be responsible for ensuring that all Customer Data and Privacy rules and regulations are scoped and implemented appropriately. Additionally, this role will serve as a consultant to the Customer Technology Solutions product teams, evangelizing best practices and regulatory compliance rules to ensure Chick-fil-A customer information is always secure.   This role is responsible for the end-to-end development of all Customer Data and Privacy technology changes across all Customer Technology Solutions product teams. To be successful in this role, the Lead Business Analyst (Change Champion) will be responsible for ensuring alignment across diverse business areas, and is accountable to the scope, priority and timing of technology development for key initiatives, while adhering to all regulatory and compliance deadlines.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

The Restaurant Financial Data & Systems team provides Operators and those who serve them with tools, reports and systems that equip them for profitable growth. We do this by building robust data infrastructure, maximizing the effectiveness of our systems portfolio, and offering users relevant and timely insights about their businesses.   The Labor Lead Insights Analyst is on the Restaurant Benchmarking & Costing Systems sub-team and is responsible for maintaining a high degree of analytical competence as they partner with other labor analyst(s) and staff to execute on the roadmap. This role will identify, develop and communicate insights through blending, transformation and critical evaluation of data through descriptive, diagnostic and select predictive methods relying on CFA's established analytics tooling stack. This role will be expected to provide analytical support by maintaining a high level of subject matter expertise for labor data, benchmarking and reporting products for Restaurants. Using their comprehensive knowledge, this role will be the point of contact for Restaurant/Operator and staff questions on use of the data and reporting. He or she will also be responsible for recommending and deploying changes based on Operator feedback to those data systems. The person in this role will develop comprehensive knowledge and serving as the subject matter expert on talent investment reporting across multiple platforms, being the business owner for all talent and labor data and maintaining and improving related data and processes. They will have responsibility for both proactive and responsive analysis, data validation, project planning, executing project details, communicating with stakeholders and collaboration with colleagues. They will also have the opportunity to recommend or pursue enhancement to current models, in areas such as machine learning or AI.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.   

Chick-fil-A is rolling out one of the largest Kubernetes deployments in the industry to support Internet of Things and Edge Computing use cases in our 2500+ North American restaurants. We need an experienced, passionate distributed systems engineering lead to manage the existing infrastructure,supporting, and enhancing large scale edge and cloud Kubernetes environments and the core capabilities deployed on the platform. The Lead Software Engineer will be responsible for managing and scaling the current infrastructure consisting of over 2500 Kubernetes clusters at the edge, the cloud infrastructure that supports it, core capabilities such as auth and messaging, as well as the reporting infrastructure that allows proactive monitoring, alerting and remediation of the entire platform. The team will also develop new capabilities and build the infrastructure to measure and report on performance and SLOs based on SRE best practices. In the Chick-fil-A Lead Software Engineer role you’ll serve as a team leader, problem solver, mentor, and expert software engineer. We need you to apply the technical experience you have gained in software development to the design, development, and delivery of highly engineered, complex analytics solutions. You will lead outside vendors in the actual development of these solutions. You will be responsible for the design, specification, vendor management and final acceptance.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community

As Chick-fil-A Supply continues to scale, we must equip the business, particularly physical operations, to rapidly go-live and scale in new buildings. The Transportation Process Implementation Lead will play a key role in developing our future leaders and staff with direct support of building go-lives through process implementation, real-time trouble shooting and exceptions management, execution and adherence measurement, and general subject matter expertise as it relates to CFA Supply transportation operations. About Chick-fil-A Supply Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care. For more information, visit cfa-supply.com. 

As Chick-fil-A Supply continues to scale, we must equip the business, particularly physical operations, to rapidly go-live and scale in new buildings. The Warehouse Implementation Project Lead will play a key role in developing our future leaders and staff with direct support of building go-lives through process implementation, real-time trouble shooting and exceptions management, execution and adherence measurement, and general subject matter expertise as it relates to CFA Supply warehouse operations.   About Chick-fil-A Supply Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care. For more information, visit cfa-supply.com. 

In this position, you will serve as a team leader, problem solver, mentor, and expert software engineer. You will apply the technical experience you have gained in software development and operations to design, develop, and deliver highly engineered, complex technical products. Specifically, you will focus on the modernization of our existing sales tax solution while supporting the existing system. You will oversee a small team working on these products and will contribute as a member of the team as well. You will not be responsible for HR management of your team, instead you’ll focus on the technical aspects of your team’s growth and delivery.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.   

The Benefits, Payroll & Mobility Solutions (BPMS) team exists to attract, retain, and retire top talent by providing a precise, industry leading, and seamless benefits and payroll experience. We offer benefits and payroll solutions to a diverse and growing set of both domestic and international entities while influencing organizational strategy with a focus on financial discipline, ingenuity, and compliance.   As a Product Lead on the Benefits, Payroll & Mobility Operations Team, this individual will be responsible for the strategic direction, implementation and ongoing operation of the time tracking and absence modules of Chick-fil-A’s vertical business line HRIS systems. This role will work closely with stakeholders at Chick-fil-A Supply and Bay Center Foods to understand timekeeping requirements and implement a system to meet their dynamic needs. This position will work closely with Digital Transformation and Technology, People, Legal and other departments to deliver high impact projects and enhancements.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

The role is responsible for responding to emerging business challenges with insightful analytical solutions. In addition to providing ad-hoc support the role is expected to influence the design of analytical tools that allow business users to understand business performance by navigating data visualizations on their own. Often this role is required to interact with stakeholders responsible for strategic work that is highly prioritized at Chick-fil-A and is expected to provide analytical support as bodies of work emerge that support organizational work. The role is team based in nature and requires the analyst to demonstrate excellence in their ability to partner with teammates to ensure a consistent and high-quality outcome for stakeholders. The ideal candidate will have a strong understanding of the hospitality industry, the QSR landscape, and fully understand the strategic position of Chick-fil-A. In addition to having industry knowledge the role will require significant expertise in the areas of data structure, data systems, data analysis and process effectiveness. The role will rely on partnerships with colleagues in various parts of the business to create solutions that are scalable and require low levels of ongoing maintenance. Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

As part of the Restaurant Performance Insights (RPI) team at Chick-fil-A, it is our role to be Chick-fil-A’s trusted partner in understanding Restaurant performance through providing insights that influence decision making. The role of Lead Data Scientist for RPI is integral in using a limited set of advanced modeling approaches to optimize our understanding of Restaurant performance in order to describe trends and predict impacts to Chick-fil-A’s sales and profits. We are looking for an individual with strong analytical and research skills, a strong understanding of statistics and statistical modeling, a basic understanding of modern machine learning and its mathematical underpinnings, while possessing moderate programming skills with SQL, R and/or Python. We are looking for a fast learner with a passion for leveraging analytics to extract clear understanding and actionable insights from large data sets. This individual should be comfortable and competent working with partners to understand business problems, work through data challenges, and to convey clear and compelling insights. This individual may represent RPI in internal conversations. This is a professional track role.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Chick-fil-A Supply Chain is responsible for ensuring Chick-fil-A Restaurants receive safe and reliable product in a manner that flows as seamlessly with restaurant operations as possible.     As a Lead Analyst on the Supply Chain Analytics team, you will influence our success through deriving actionable insights for various Supply Chain functions. Combining advanced analytical skills with business knowledge, you will help support decision making, opportunity identification, and operational efficiencies throughout Supply Chain and across our business partners.      This role will advance the analytical support of operational functions with an emphasis in distribution and procurement. This individual will directly support and coordinate analytical work across multiple high-level leaders to provide insights for strategic decision making and action. This individual will develop and maintain complex models and dashboards, combining various external and internal data sources for benchmarking and insights.  This experienced individual will direct their own work with significant latitude while also providing technical leadership to co-workers.  This individual may also help select and oversee outside partners.    Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

This role will serve on the Fee Calculation Report (FCR) Systems team within Restaurant Accounting Strategy and Systems. The FCR Systems team maintains and enhances various Restaurant Financial Systems. Product Leads on the team are responsible for product governance, strategy, and project leadership and execution as they partner with Accountants and other stakeholders across the business. They leverage their deep knowledge and expertise to advise stakeholders, make strategic recommendations and influence both proactive and responsive direction that aligns the organization around short and long-term goals for the product, and how goals will be achieved.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

As a Lead Analyst on the Restaurant Pricing team, you will develop, lead, and implement the pricing strategy utilized in Chick-fil-A concepts including licensed locations (airports, universities), captive venues (stadiums, theme parks), and STC Brand concepts (Dwarf House, Truett’s Chick-fil-A).  In this role, you will work with the Restaurant pricing team, other professionals across the business, external vendors, and Restaurant Operators to design and analyze complex pricing solutions relevant to our Customers and Restaurant Operators. The right candidate for this role will enjoy analyzing data to generate insights, designing and evaluating tests, developing innovative solutions, automating processes, and collaborating with others. This role requires a continuous learner who loves to solve problems, ask questions, investigate, and seek new answers.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.