Chick-fil-A Support Center Career Opportunities

  Please review the below information BEFORE expressing interest in the Leadership Development Program:    1. What is LDP?   2. Preparing to apply   3. 60-min Live Informational Session: Prior to applying, it is strongly recommended to attend a Live Informational Session to learn more about the program and ask questions to a recruiter and current LDP Participants. This virtual event dives deep into the history and purpose of LDP, the logistics of the program, training, salary and benefits, the interview process, and more. Please register here.   The Leadership Development Program (LDP) is a 24- to 36-month developmental program available to individuals who are interested in growing their business acumen and restaurant leadership skills in their pursuit of future leadership opportunities with Chick-fil-A or other businesses.  LDP’s vision is to be the premier global leadership development experience.  To develop the business acumen and restaurant leadership skills, LDP Participants are expected to spend time in two different positions:  Grand Opening Supervisor and Interim Manager.   As Grand Opening Supervisor, an LDP Participant’s main duties will be to recruit and manage a team of grand opening Trainers for each grand opening of a new Chick-fil-A brand restaurant, oversee training by the Trainers on brand standards and operational functions affecting brand standards, and consult during the new restaurant opening with the independent franchised Operator of the independently owned and operated restaurant business.   As Interim Manager, an LDP Participant’s main duties will be to manage all operations and Team Members at their assigned Chick-fil-A, Inc.-Operated Restaurant.  LDP Participants may work at different Chick-fil-A, Inc.-Operated Restaurants during their time in the Interim Manager position.    Further details on the job responsibilities of the Grand Opening Supervisor and Interim Manager positions are discussed below.     Additionally, LDP Participants may work in the Mobile Kitchen Lead position and/or in various temporary business positions at the Support Center when a need is identified for an LDP participant to lead a staff project.  Additional information about these potential additional positions will be made available as needed to successful applicants to LDP.

Notice All applicants are highly encouraged to attend an information session before submitting their application. You can sign up thorugh Calendly here. Familiarity with the Program and our related expectations of Participants, based on the available, optional resources, will be a factor in our selection decisions. Additional Position Details Leadership Development Program Webpage We are currently filling positions for July and October 2024 start dates, and the interview process typically takes 90-120 days.   Job Overview The Leadership Development Program (LDP) is a 24- to 36-month developmental program available to individuals who are interested in growing their business acumen and restaurant leadership skills in their pursuit of future leadership opportunities with Chick-fil-A or other businesses.  LDP’s vision is to be the premier global leadership development experience.  To develop the business acumen and restaurant leadership skills, LDP Participants are expected to spend time in two different positions:  Grand Opening Supervisor and Interim Manager.   As Grand Opening Supervisor, an LDP Participant’s main duties will be to recruit and manage a team of grand opening Trainers for each grand opening of a new Chick-fil-A brand restaurant, oversee training by the Trainers on brand standards and operational functions affecting brand standards, and consult during the new restaurant opening with the independent franchised Operator of the independently owned and operated restaurant business.   As Interim Manager, an LDP Participant’s main duties will be to manage all operations and Team Members at their assigned Chick-fil-A, Inc.-Operated Restaurant.  LDP Participants may work at different Chick-fil-A, Inc.-Operated Restaurants during their time in the Interim Manager position.   Further details on the job responsibilities of the Grand Opening Supervisor and Interim Manager positions are discussed below.     Additionally, LDP Participants may work in the Mobile Kitchen Lead position and/or in various temporary business positions at the Support Center when a need is identified for an LDP participant to lead a staff project.  Additional information about these potential additional positions will be made available as needed to successful applicants to LDP.

The Lead Technical Product Owner, Regulatory & Compliance – CMMS (Computerized Maintenance Management Systems) role is responsible for testing data flows, issue resolution, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Offsite Thawing Pilot.  This person also partners with each area of the Business to define, document, and consult on functional and technical requirements to support daily Operations and enable future growth of each Business. As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants. The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components: - Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants - Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants

The Systems Analyst II (Power, Automation & Controls) will be a technical SME tasked with inventory movement and maintenance, data management, statistical analysis of equipment performance, and assisting the operations with systemic moves all within the Distribution Warehouse. The enviornment in which this team member will be working in will be mostly spent in a control room but will be trained in team member responsibilities to assist in all hands-on deck situations. The tasks associated with interfacing with the Warehouse Execution System and Warehouse Control System are mission critical for the day-to-day buisness. Lastly, this individual will be joining the Chick-fil-A Supply LLC. family with the goals of being able to provide a caring, consistent, and reliable service through its distribution networks helping support Chick-fil-A restaurants and their communities.     As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.     The Chick-fil-A Supply service networks are comprised of two components: - Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants

Every single day our Restaurants serve amazing food and provide an incredible Customer Experience, however things not always go 100% as expected. In those moments that matter, when our Customer's need support you will be there to serve them. This is an incredible opportunity to do significant work by providing extraordinary support in the unique Chick-fil-A way, and our founder Truett Cathy said it best: "In the food business, it only takes one mistake, one rude Team Member or one bad sandwich to lose a customer. Do things right each time, making sure customers get what they expect, and sometimes more." Your role will be to resolve and delight our Customers, to ensure we win their hearts every day. You will have an incredible impact on everyone you come in contact with and you will represent our Chick-fil-A brand with every Customer interaction whether via phone or our online channel.   The ideal candidate is a problem solver that can easily build rapport with Customers. Candidates will be eager to exceed Customer expectations by using active listening skills, demonstrating empathy and advocacy, diagnosing and fully resolving issues, managing cases efficiently, using positive language, and having passion for doing the right thing.   As our customers’ first point of contact, you are the friendly voice of Chick-fil-A, providing outstanding Customer service, troubleshooting, and technical support. We’ll rely on you to listen to our Customers and use your technical knowledge, creativity, and passion to meet their needs — and remind them that "My Pleasure" is not just an expression, behind that expression we have amazing people. Because we believe our individual backgrounds, perspectives, and passions will help us be the World's Most Caring Company. You'll be trained to reach your highest potential.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities.  We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.    IT Helpdesk Agents are responsible for providing support for all technologies used by our Chick-fil-A Franchisees. IT Agents look for ways to serve, get answers, and solve problems in a timely manner for our Operators, Team Members and each other.   If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

This role provides Real Estate subject matter expertise to the Special Projects and Investment Strategy functions of the New Restaurant Real Estate (NRRE) Team. In addition to being personally responsible for real estate of new Delivery Kitchens domestically, this role will also provide leadership of real estate for Chick-fil-A Supply, On Demand, New Ventures, 3rd Party Approvals, and the Build-to-Suit program, nationally. This role will report directly to the Executive Director of New Restaurant Real Estate and serve on the department's leadership team and Core Team for Initiating the Acceleration of New Restaurants Strategic Bet.   This role will be responsible for helping develop and execute other team level initiatives as described in the Job Responsibilities. The ideal candidate will serve as a liaison between the leadership teams and external stakeholders (including Existing Restaurants, RD Services, Operations, Franchisee Selection, Marketing, CFA Supply, and STC Brands.) In addition, the leader will keep stakeholders informed about key decisions developments and initiatives. They will communicate effectively to convey messages clearly and concisely to ensure consistency to external and internal partners to identify and address issues and/or themes that may arise with CFA relationships. As well as work proactively to find solutions and resolve challenges. The leader will include key stakeholders in identifying challenges and needs for future growth and will stay updated on industry trends, competitor activities, and market dynamics to identify opportunities and threats. This will also include preparing regular reports on the status of customer relationships, competitor activities, deal approvals, openings, and meeting outcomes as well as analyze data to provide insights and recommendations for improvement in department processes. Additionally, the leader will also assist in managing the relationships with existing landlords, National Big Box retailers, and junior anchored retailers.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.  

The Sr. Real Estate Representative, New Restaurant Growth, is responsible for the strategic oversight of Chick-fil-A’s real estate deployment strategy within their responsible market territories.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

The Sr. Principal Design Lead is a corporate professional position responsible for large scale business critical projects, strategic project planning, leading internal cross-functional and external multi-discipline teams and providing design direction on initiatives that impact Restaurant Development and across the organization. As Chick-fil-A continues to innovate and disrupt the restaurant industry, we are looking to add a new talent to define and drive future solutions for our restaurants, in support of key departmental and company-wide strategic initiatives.   As a Sr. Principal Design Lead on the Restaurant Design Team, you will be responsible for leading a design-thinking approach to create experiences and environments that are industry-leading and relevant to our Guests, Team Members, and Operators. Leading a multi-discipline team, you will tackle all aspects of the design process from research to ideation to physical and/or digital prototyping and validation of design solutions for our restaurant chain. You must be able to clearly define project goals and parameters in an ambiguous phase of innovating future needs of the business. You must be an ambitious problem solver, flexible, and able to succeed within a cross-functional environment. The ideal candidate for this position is able to influence strategic direction and be at ease blending business strategy with design methodologies to execute ideas into solid designs and experiences for all areas of the restaurant. Execution requires critical knowledge of development process and experience navigating through technical aspects of construction documents.   This role will provide advanced Design expertise to multiple strategic initiatives that will have a broad impact across the organization and deliver projects with major complexity. - Leads and/or influences the vision and execution of various guest and/or team member innovation projects ranging from inside restaurant experiences to the drive-thru and site experience - Leads the creation of whole new restaurant formats and experiences that include exterior and interior design, site layout and incorporate future innovations around guest ordering and pick-up experience as well as potential new businesses. - Leads the creation of design solutions for both new and existing restaurants that alleviate pain points and create growth opportunities for Operators, Team Members, and Guests - Provides guidance on how the organizational initiatives will impact the design of new restaurants, existing restaurants, and roll-outs. - Influences the strategies of future restaurant designs and experiences. - May represent the Design Team organization in outside discussions and technical forums.   This role requires a curious leader who can collaborate across the business to ensure successful design solutions. - Build and manage appropriate cross-functional teams and partners from across the business to ensure successful design solutions - Ensure alignment during the innovation process that includes various approvals/inputs from key stakeholders such as Operators, Field Operations, Marketing, Food Safety, IT, Risk Management and Restaurant Development teams - Leverage key insights from Operators, Team Members, Guests, and industry trends to identify both now and future design concepts - Must be able to build strong relationships and influence people Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities.  We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.    This role will function as a portfolio leader for the Support Now department, collaborating with functional leaders/teams and senior leadership within the department. This role will lead a team of project and change management professionals. The primary objective of this role will be to develop tools and processes that allow functions and sub teams to manage and track the progress of their initiatives and develop materials that allow the Support Now Leadership Team to make decisions based on the progress of the work. The role will be a thought leader that will aggregate information from across Support Now and internal partners within Chick-fil-A and provide insight on potential risks, tradeoffs, and dependencies. In addition, this leader will work to optimize the planning process within Support Now to enable a timely decision-making capability.   If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Directs the overall Human Resources (HR) activities for our West Region including employee relations, recruiting, staffing, organizational planning, legal compliance, safety, training, and communication. Provides both strategic support as well as operational focus. Works with regional leadership and plant management of all business units to engage employees, support leaders and enhance the performance of the business. This position is responsible for managing Human Resource functions within a multi-state environment and supports manufacturing plants, distribution centers and sales offices. The Regional HR Director is responsible for providing HR support to the employees within the assigned region as well as being a key member of the Regional team.  

The Sr. Real Estate Representative, Existing Restaurants is responsible for managing and maximizing the value of Chick-fil-A's real estate portfolio in their regional market/territory.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Seeking an individual who is motivated by leading a team of engineers to develop technology and reshape the future of the restaurant industry!   The Production Design (Engineering) Group within Chick-fil-A, Inc. focuses on engineering revolutionary restaurant system solutions that Operators, Team Members, and Customers love for 3,000+ restaurants. The unique needs of Chick-fil-A restaurants has necessitated the need for an internal equipment, systems, and processes research & development (R&D) team to solve future challenges for restaurants before they are encountered. Given the magnitude and complexities of these challenges resulting from creating new technologies or adapting existing technologies to the restaurant industry, it has resulted in the need to begin working of projects that will be needed years in the future.   The Sr. Engineering Manager, Research & Development (Sr. Principal Team Leader, R&D) role, within Production Design is tasked with leading a team of R&D engineers working on future restaurant equipment projects, leading them through the R&D process. The role is to develop project and partnership strategies as well as communicating and coordinating projects within the Chick-fil-A organization.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Consultant, Restaurant Food Safety & TM Health provides specialty consulting services to Operations Leads, Chick-fil-A Franchisees and various other CFA Support Center groups. This consulting service includes providing expertise in all areas related to food safety and the health of restaurant Team Members. This also includes serving Operations Leads and Operators to ensure that regulatory requirements are met in the various local, state and national jurisdictions.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

Chick-fil-A is looking for a Principal Engineering Manager to revolutionize the Customer Technology Solutions (CTS) commerce product portfolio. In this role, you will collaborate with over 30 agile product teams to ensure seamless operational data management and gain invaluable insights into business performance. By utilizing advanced analytics and machine learning to enhance efficiency and responsiveness, you'll help drive the adoption of cutting-edge solutions across multiple Customer Technology ecosystems.   By leading the charge of data-centric design principles, operational data flow pipelines, and facilitate organization-wide analytics and data utilization, this role presents an exhilarating chance to drive substantial change within a dynamic environment. Product-oriented Operational Data Management You will own data-oriented design and operating standards for the entire commerce portfolio in the domains of data persistence, caching and global distribution, REST API design and best practices, data access control and authorization, data movement and transformation, and other product-oriented data management considerations. This aspect of the role will require skills articulating and driving adoption of a clear strategy that is aligned with adjacent strategies and requirements from peers and stakeholder groups across the enterprise. You will have significant influence over solution architectures across the portfolio for products interacting with customer and transaction data. You will also be responsible for operating and supporting operational data movement pipelines (via queues, batch data movement jobs, event-driven flows, etc.) that support commerce use cases, as distinct from enterprise analytics needs. This responsibility will entail overseeing managed service providers and ensuring capacity and service levels meet business needs and defined service level objectives. Enterprise-wide Analytics and Data Consumption You will partner with enterprise stakeholders to define a comprehensive strategy supporting enterprise analytics needs. The strategy will articulate solution architecture patterns providing secure and scalable interfaces between commerce products and enterprise data collections. You will educate product teams, advocate for standards and patterns that support enterprise data access needs and help teams with implementation by brokering engagements to augment team capacity. Additionally, you will help define operational processes and service levels for data movement, and partner with product teams to ensure that operational data sources are available, accurate, and perform adequately to meet enterprise needs and service levels. You will also be responsible for procuring and overseeing outside services tasked with maintaining and operating current-state data movement solutions while product teams migrate to new solution architecture patterns and processes. Innovative Event Processing Architecture You will help define and implement a high-scale, real-time event processing architecture supporting integration with decision models driven by machine learning. Success will require close partnership and alignment with stakeholder groups and emerging centers of excellence across the enterprise, as well as partnership with outside service providers. Not only will you help define and iterate a strategy for this new capability and help product teams implement it, but you will also drive the strategy that includes the standards for stream-oriented and publish-subscribe consumption patterns, schemas for events, and solutions for operations and support at scale. Formalization of Data-oriented Responsibilities This role formalizes and centralizes a broad set of data-oriented responsibilities and processes that have been either undefined or ad hoc in nature to date. The ideal candidate has the relevant skills and experience to lead the organization on a multi-stage journey in all areas of responsibility, managing multiple concurrent streams of activity, driving effective change within and across the organization, influencing multiple technology and business strategies, and leading staff and partners through influence. This role is an individual contribution role with no supervisory responsibilities but has the potential to take on people leadership if emergent strategies and tactics create business needs for additional staff roles. While compliance with laws and regulations around data access and usage will not be a primary responsibility for this role, you will consult with stakeholders focused on compliance and ensure that the requirements and visibility necessary for compliance are supported across the portfolio in every area. Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

The Production Throughput Consultant is a field facing role offering consultative services to individual Chick-fil-A Restaurant Operators upon their request. The Production Throughput Consultant focuses on increasing the rate of production and optimizing Chick-fil-A restaurants. Furthermore, the result of increased throughput enables consistency in customer expectations, growth in top line sales and profits, increasing transaction count, and retention in Team Members. The Production Throughput Consultant will support approximately 50 to 80 Operator engagements in an annual year. The Production Throughput Consultant will serve as a strategic coach, building trusted advisor relationships and coaching Operators to maximize their potential while upholding the Operator Agreement. Furthermore, the Production Throughput Consultant will advise and influence with field perspective various teams within Restaurant Development, Marketing, Financial Services, Supply Chain, and Digital Transformation & Technology.   This is a Non-People Leader role.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

This person will serve as part of the Menu Strategy team within Restaurant Experience, partnering with key stakeholders and industry partners to develop strategies for the menu that support the overall Chick-fil-A Core Strategy. This professional role requires a self-driven, innovative, collaborative and strategic person. This individual must be an exceptional communicator with the ability to influence across multiple levels of the organization. Additionally, he or she must be able to lead and manage projects with excellence. This person must have strong leadership, a high capacity to influence others, and project management capabilities to drive day-to-day projects and process optimization.   This person will shape the long-term menu and packaging innovation strategy for Chick-fil-A and will present recommendations to the Restaurant Experience Leadership Team and the Executive Committee. This role interacts across the business with a significant number of cross-functional groups to ensure alignment and to provide strategic input. It has frequent interaction with Operators, and also requires industry partnerships to stay abreast of the latest trends to be able to influence future policy and thinking.   This role is responsible for the strategy and communication of the development pipeline which includes product positioning, naming, measurement and partnering on the 3-year Comms Plan. It also has responsibility for sub strategies and will be a Liaison to partners including Customer Digital Experience, International, Business Incubation and Service & Hospitality.   This person must be able to influence the organization on strategic decisions, as well as manage multiple projects simultaneously, ensuring that milestones and deliverables are met. He or she will work closely with Culinary & Commercialization, Packaging, Menu Services, Category Leaders, and cross-functional partners in ensuring that the way we improve existing products and develop, test and roll out new products is done in alignment with the overall strategy.    Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.  

The Principal Design Lead (Reinvestment & Custom Project Solutions) will direct and oversee the design, architecture, and engineering project management for Strategic Reinvestment (Remodels, Scrape & Rebuilds, Relocations) and Custom Projects Solutions projects in multiple regions.   This role will partner with Strategic Reinvestment and Custom Project Solutions leadership teams in developing design strategies for both programs. This role will also partner with Asset Management and Operations leadership teams as well as our local Operators (Franchisees) to ensure each Restaurant is fully optimized ensuring operational effectiveness, brand expression, and ensuring the right investment in our existing Restaurants.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

The Principal Design Lead for Restaurant Design Templates & Standards is a pivotal member of the Design Integration team, overseeing the refinement and upkeep of both New and Existing Restaurant design templates and standards. This role involves providing comprehensive training to stakeholders in Restaurant Development, specifically addressing new or revised design initiatives that impact our templates and standards. The focus is on actively gathering feedback from end users, integrating updates from change management, and ensuring that our building designs consistently meet or surpass industry standards. This role assumes responsibility for guiding both internal and external partners, fostering the ongoing development and enhancement of our building designs and templates. Strategic efforts are required to articulate the purpose behind design changes to internal and external stakeholders, emphasizing clarity and understanding. Collaboration with various internal teams across the organization is crucial for continuous improvement, and close cooperation with stakeholders within Restaurant Design is essential to thoroughly comprehend the needs of end users, thereby enhancing project execution efficiency.    Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Principal Development Lead, Nontraditional Restaurants is responsible for leading and representing the work to support existing Nontraditional Restaurants, a body of work that is growing in volume and complexity. In additional to driving contractual brand requirements and Development & Construction expectations with Licensing Food Service Partners (LFSP), the role works to implement (LFSP) reinvestment obligations, to include brand/capacity reinvestments and roll-outs of equipment and technology to ensure Partner brand standards are met for food safety, food quality, capacity, brand image standards, and overall customer experience.   The role is also responsible for coordinating and expediting the design, development and construction process for new and existing Chick-fil-A Licensed Satellite locations. This includes locations in Universities, Airports, Hospitals and Business/Industry. This role works closely with Chick-fil-A Real Estate and Operations and leads outside professionals and vendors to complete remodel projects.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.