Chick-fil-A Support Center Career Opportunities

  Please review the below information BEFORE expressing interest in the Leadership Development Program:    1. What is LDP?   2. Preparing to apply   3. 60-min Live Informational Session: Prior to applying, it is strongly recommended to attend a Live Informational Session to learn more about the program and ask questions to a recruiter and current LDP Participants. This virtual event dives deep into the history and purpose of LDP, the logistics of the program, training, salary and benefits, the interview process, and more. Please register here.   The Leadership Development Program (LDP) is a 24- to 36-month developmental program available to individuals who are interested in growing their business acumen and restaurant leadership skills in their pursuit of future leadership opportunities with Chick-fil-A or other businesses.  LDP’s vision is to be the premier global leadership development experience.  To develop the business acumen and restaurant leadership skills, LDP Participants are expected to spend time in two different positions:  Grand Opening Supervisor and Interim Manager.   As Grand Opening Supervisor, an LDP Participant’s main duties will be to recruit and manage a team of grand opening Trainers for each grand opening of a new Chick-fil-A brand restaurant, oversee training by the Trainers on brand standards and operational functions affecting brand standards, and consult during the new restaurant opening with the independent franchised Operator of the independently owned and operated restaurant business.   As Interim Manager, an LDP Participant’s main duties will be to manage all operations and Team Members at their assigned Chick-fil-A, Inc.-Operated Restaurant.  LDP Participants may work at different Chick-fil-A, Inc.-Operated Restaurants during their time in the Interim Manager position.    Further details on the job responsibilities of the Grand Opening Supervisor and Interim Manager positions are discussed below.     Additionally, LDP Participants may work in the Mobile Kitchen Lead position and/or in various temporary business positions at the Support Center when a need is identified for an LDP participant to lead a staff project.  Additional information about these potential additional positions will be made available as needed to successful applicants to LDP.

Notice All applicants are highly encouraged to attend an information session before submitting their application. You can sign up thorugh Calendly here. Familiarity with the Program and our related expectations of Participants, based on the available, optional resources, will be a factor in our selection decisions. Additional Position Details Leadership Development Program Webpage   Job Overview The Leadership Development Program (LDP) is a 24- to 36-month developmental program available to individuals who are interested in growing their business acumen and restaurant leadership skills in their pursuit of future leadership opportunities with Chick-fil-A or other businesses.  LDP’s vision is to be the premier global leadership development experience.  To develop the business acumen and restaurant leadership skills, LDP Participants are expected to spend time in two different positions:  Grand Opening Supervisor and Interim Manager.   As Grand Opening Supervisor, an LDP Participant’s main duties will be to recruit and manage a team of grand opening Trainers for each grand opening of a new Chick-fil-A brand restaurant, oversee training by the Trainers on brand standards and operational functions affecting brand standards, and consult during the new restaurant opening with the independent franchised Operator of the independently owned and operated restaurant business.   As Interim Manager, an LDP Participant’s main duties will be to manage all operations and Team Members at their assigned Chick-fil-A, Inc.-Operated Restaurant.  LDP Participants may work at different Chick-fil-A, Inc.-Operated Restaurants during their time in the Interim Manager position.   Further details on the job responsibilities of the Grand Opening Supervisor and Interim Manager positions are discussed below.     Additionally, LDP Participants may work in the Mobile Kitchen Lead position and/or in various temporary business positions at the Support Center when a need is identified for an LDP participant to lead a staff project.  Additional information about these potential additional positions will be made available as needed to successful applicants to LDP.

Are you passionate about serving your colleagues? Do you love data and systems and using them to influence strategy and decision-making? Do you thrive in a fast-paced, collaborative team environment?   The Talent Systems team is at the intersection of People, Technology, and Analytics. Our mission is to empower and connect the People Team. We simplify People Systems and deliver People Insights to ensure Talent is Chick-Fil-A’s competitive advantage. We are passionate about improving the employee experience through well-designed technology, processes, and analytics.   The Talent Relations Product Lead is responsible for the full product lifecycle of a portfolio of digital Talent Relations & Compliance products empowering Chick-fil-A’s Talent strategy and experience. The Product Lead also serves as the primary technology partner to the Talent Relations & Compliance team.   The Product Lead advises and delivers digital solutions to empower the Talent Relations & Compliance team through business partnership, product strategy, solution delivery and support. The Product Lead owns product strategy and delivery for the portfolio of digital products supporting the Talent Relations & Compliance team - including Beeline Contingent Worker Management System; HR Acuity Case Management; ServiceNow forms and dashboards; and Talent Relations & Compliance Analytics. Primarily focused on the Beeline system, this portfolio of digital products will also include other complementary solutions and integrations seamlessly connecting it with the entire People technology ecosystem.   This role requires an experienced technology professional to become the trusted partner of the Talent Relations & Compliance team, provide technical leadership and consultation, and leverage advanced knowledge of system configuration and implementation. This Professional role leads and directs large projects independently, operates with a wide level of autonomy, and drives multiple projects simultaneously. The Product Lead will also serve as a back-up to another functional area (e.g. Core HR, Talent, Talent Acquisition) on the Talent Systems team. The role will report directly to the Senior Principal Team Leader, Talent Systems.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Restaurant Financial Data & Systems team provides Operators and those who serve them with tools, reports and systems that equip them for profitable growth. We do this by building robust data infrastructure, maximizing the effectiveness of our systems portfolio, and offering users relevant and timely insights about their businesses.   The Labor Lead Insights Analyst is on the Restaurant Benchmarking & Costing Systems sub-team and is responsible for maintaining a high degree of analytical competence as they partner with other labor analyst(s) and staff to execute on the roadmap. This role will identify, develop and communicate insights through blending, transformation and critical evaluation of data through descriptive, diagnostic and select predictive methods relying on CFA's established analytics tooling stack. This role will be expected to provide analytical support by maintaining a high level of subject matter expertise for labor data, benchmarking and reporting products for Restaurants. Using their comprehensive knowledge, this role will be the point of contact for Restaurant/Operator and staff questions on use of the data and reporting. He or she will also be responsible for recommending and deploying changes based on Operator feedback to those data systems. The person in this role will develop comprehensive knowledge and serving as the subject matter expert on talent investment reporting across multiple platforms, being the business owner for all talent and labor data and maintaining and improving related data and processes. They will have responsibility for both proactive and responsive analysis, data validation, project planning, executing project details, communicating with stakeholders and collaboration with colleagues. They will also have the opportunity to recommend or pursue enhancement to current models, in areas such as machine learning or AI.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.   

Chick-fil-A is rolling out one of the largest Kubernetes deployments in the industry to support Internet of Things and Edge Computing use cases in our 2500+ North American restaurants. We need an experienced, passionate distributed systems engineering lead to manage the existing infrastructure, supporting and enhancing large scale edge and cloud Kubernetes environments and the core capabilities deployed on the platform.   The Lead Software Engineer will be responsible for managing and scaling the current infrastructure consisting of over 2500 Kubernetes clusters at the edge, the cloud infrastructure that supports it, core capabilities such as auth and messaging, as well as the reporting infrastructure that allows proactive monitoring, alerting and remediation of the entire platform. The team will also develop new capabilities and build the infrastructure to measure and report on performance and SLOs based on SRE best practices.   In the Chick-fil-A Lead Software Engineer role you’ll serve as a team leader, problem solver, mentor, and expert software engineer. We need you to apply the technical experience you have gained in software development to the design, development, and delivery of highly engineered, complex analytics solutions. You will lead outside vendors in the actual development of these solutions. You will be responsible for the design, specification, vendor management and final acceptance.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community

As Chick-fil-A Supply continues to scale, we must equip the business, particularly physical operations, to rapidly go-live and scale in new buildings. The Transportation Process Implementation Lead will play a key role in developing our future leaders and staff with direct support of building go-lives through process implementation, real-time trouble shooting and exceptions management, execution and adherence measurement, and general subject matter expertise as it relates to CFA Supply transportation operations. About Chick-fil-A Supply Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care. For more information, visit cfa-supply.com. 

The Benefits, Payroll & Mobility Solutions (BPMS) team exists to attract, retain, and retire top talent by providing a precise, industry leading, and seamless benefits and payroll experience. We offer benefits and payroll solutions to a diverse and growing set of both domestic and international entities while influencing organizational strategy with a focus on financial discipline, ingenuity, and compliance.   As a Product Lead on the Benefits, Payroll & Mobility Operations Team, this individual will be responsible for the strategic direction, implementation and ongoing operation of the time tracking and absence modules of Chick-fil-A’s vertical business line HRIS systems. This role will work closely with stakeholders at Chick-fil-A Supply and Bay Center Foods to understand timekeeping requirements and implement a system to meet their dynamic needs. This position will work closely with Digital Transformation and Technology, People, Legal and other departments to deliver high impact projects and enhancements.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

Every single day our Restaurants serve amazing food and provide an incredible Customer Experience, however things do not always go 100% as expected. In those moments that matter, when our Customers need support you will be there to serve them. This is an incredible opportunity to do significant work by providing extraordinary support in the unique Chick-fil-A way. Our founder Truett Cathy said it best: "In the food business, it only takes one mistake, one rude Team Member or one bad sandwich to lose a customer. Do things right each time, making sure customers get what they expect, and sometimes more." Our team seeks to resolve problems and delight our Customers, to ensure we win their hearts every day. You will have an incredible impact on everyone you come in contact with and you will represent our Chick-fil-A brand with every Customer interaction.   The Operations Team Lead is a People Leader, responsible for leading a group of frontline Customer Support Advocates who support Chick-fil-A customers. This role includes maximizing team performance to meet business goals, stewarding team culture, coaching team growth and development, and supporting the Customer Support strategy through projects and cross-functional teams. This role is a champion and advocate both for the Customer and for their team of Customer Support Advocates.    Successful candidates for this role need to have excellent leadership skills, be great communicators, and team players.  Ideal candidates will have experience leading people with varying levels of experience, creating team culture, and have strong coaching skills.   If you are seeking to join a championship team that is passionate about making it easy with care for our customers and restoring trust in moments that matter, Chick-fil-A Customer Support is the place for you.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

As part of the Restaurant Performance Insights (RPI) team at Chick-fil-A, it is our role to be Chick-fil-A’s trusted partner in understanding Restaurant performance through providing insights that influence decision making. The role of Lead Data Scientist for RPI is integral in using a limited set of advanced modeling approaches to optimize our understanding of Restaurant performance in order to describe trends and predict impacts to Chick-fil-A’s sales and profits. We are looking for an individual with strong analytical and research skills, a strong understanding of statistics and statistical modeling, a basic understanding of modern machine learning and its mathematical underpinnings, while possessing moderate programming skills with SQL, R and/or Python. We are looking for a fast learner with a passion for leveraging analytics to extract clear understanding and actionable insights from large data sets. This individual should be comfortable and competent working with partners to understand business problems, work through data challenges, and to convey clear and compelling insights. This individual may represent RPI in internal conversations. This is a professional track role.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Project Lead of Commercialization will work on the Menu & Packaging Team in Marketing to design production methods for simplifying the execution of existing menu items. This individual will also partner with the Menu Development team during the development of new menu items to provide operational insight and expertise to ensure that new menu items can be integrated successfully into Chick-fil-A's food production system. This individual will serve as a Menu & Packaging liaison to other departments to ensure product quality and product execution standards are upheld. The Commercialization Lead may also be responsible for project deliverables as the kitchen operations expert on broad cross functional teams.   This role requires spending time in Chick-fil-A restaurants regularly to understand current operations and to evaluate the impact of any proposed test or rollout. It is important that this individual is able to collaborate effectively across various teams as well as influence project leaders in regards to operational considerations.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Supply Chain Partner Experience team enables the overall Supply Chain organization in meeting their goals and objectives by developing capabilities for our external partners (ex. suppliers and distributors).  Within the Partner Experience team, the Partner Integration team is developing the people, processes, and technology to enable Supply Chain’s partner policy management capability.   This role plays an important part in developing and operating a policy lifecycle management process.  The policies developed by this role will be written for our supplier, distributor, and service provider partners.  The intent of this work is to provide greater clarity of our expectations and business objectives, leading to tighter strategic and operational integration with our partners.    Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

Forward thinking individual to lead the inventory management execution and strategy across all nodes of the Supply Chain for various menu categories. This includes suppliers, cold storage, re-distribution, Distribution Centers, and restaurants. This leader will partner with both internal Chick-fil-a, Inc. Sourcing, Launch, Marketing, Distribution, Supplier Quality and Safety, and Supply Chain Consultant teams along with external suppliers and distributors to develop and execute the network-wide inventory strategy across 70+ Distribution and Contingency Centers that service 2500+ restaurants. This position requires the leader to utilize a diverse range of skills and experiences in the overall support of inventory management across the end-to-end supply chain and requires a high degree of independence in the execution of these responsibilities to support $30 Billion in restaurant sales.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.   

The Chick-fil-A Tax Department is responsible for tax compliance, technology, special projects, research, and audit defense functions for independently owned franchised restaurants and corporate activities. We exist to provide tax planning, regulatory reporting and consulting to stakeholders, governments, external auditors, and business leaders. As we grow in complexity and global footprint, we seek to influence business decisions, reduce tax liability and mitigate risk.   The Lead Accountant, Income Tax role will support the Tax Department’s Income Tax function by leading individual projects with respect to Federal and state income tax returns and payments, Tax Accounting disclosure under ASC 740, and federal tax research and planning. This role will also assist less experienced professionals by answering technical questions and directly reviewing other professional’s work.   This role requires a more advanced knowledge of income tax compliance laws and ASC 740 (tax accounting) principles and will direct projects independently.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

We are seeking a highly experienced Lead Platform Engineer to join our dynamic team. The ideal candidate will have extensive experience working with AWS, Kubernetes, Terraform, and SRE (Site Reliability Engineering) best practices. This role will partner with our agile DevOps teams to drive and deliver SRE best practices on custom built projects from big data to business critical high transaction platforms required for manufacturing and distribution.    This role requires the ability to develop a thorough understanding of business needs and craft a vision to operate excellent solutions.  This role requires an ambitious activator who is comfortable leading efforts to invest in automating processes and continuously improve designs to maximize resiliency.   About Chick-fil-A Supply and Bay Center Foods As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.   The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components: - Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Production Facilties – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants - Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants

Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities.  We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.    The Knowledge team implements, improves and maintains the effectiveness of Knowledge programs across the Organization and oversees knowledge coaches, reviewers, and technical writers. The team is responsible for consulting and sharing knowledge management (KM) best practices to Support Center Staff so they can; provide accurate solutions, work more efficiently/effectively and gain insights to improve support continuously.   As the Knowledge Management Lead, you will spearhead planning, implementation and maintain Knowledge Management programs within the HELP portfolio. In this role, you will have the opportunity to enhance Knowledge standards, processes, resources, and systems to meet the needs of the industry, Organization and your colleagues – which in turn will help drive continued innovation. To be successful in this role, you will lead the implementation of systems and programs, drive a safe work culture, evaluate and mitigate risks and maintain resources. The incumbent will conduct data and system analysis to inform safe decision making, develop reports and dashboards and much more to ensure the success of Knowledge programs.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

The Lead Analyst’s primary role is to identify and communicate insights for Learning & Development through the blending, transformation, and critical evaluation of data through descriptive, diagnostic, and select predictive methods relying on Chick-fil-A’s established analytics tooling stack. This role is expected to provide analytical support for multiple Learning & Development teams with dependencies on other departments. It will require acting as a subject matter expert in a broad suite of standard data, methods, and tools, including complex features. The Lead Analyst may receive occasional guidance from Principal analytics talent to produce insights and make recommendations to senior leaders that inform departmental strategy. The Lead Analyst must have strong technology and data analysis skills, a solid understanding of database technology and data use within analytic platforms, and strong programming skills with SQL and/or Python. This individual needs to be a fast learner with a keen eye for detail, systems thinking, and process design. In addition, this individual must be a highly relational collaborator (given the cross-disciplinary nature) and culture builder.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Business Analyst – Warehouse Management Systems role is responsible for testing data flows, issue resolution, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Offsite Thawing Pilot.  This person also partners with each area of the Business to define, document, and consult on functional and technical requirements to support daily Operations and enable future growth of each Business. As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants. The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components: - Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants - Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants   About Chick-fil-A Supply   A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants.   Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.   This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.

To meet consumer demand and enable the continued pace of growth in our business, Chick-fil-A is embarking on a journey to transform our Supply Chain. Enhancing Supplier Relationship Management capabilities is a critical aspect of our Procurement System’s Transformation that enables the Procurement Value Chain’s strategic plan and delivers the highest standard of care to partner’s that commit to doing business with Chick-fil-A.   Global disruptions have significantly impacted the importance of supply chain resiliency and contingency planning.  Along with those pressures, demand for the Chick-fil-A brand is driving unprecedented growth even as inflationary pressures persist.  The importance of building and sustaining strong, strategic partnership is critical.  Deploying technology and process to simplify and streamline Supplier Relationship Management is a critical piece of enabling organizational focus on new innovations to mitigate growth and disruption pressures.  The successful candidate will play a critical role in supporting the Procurement Value Chain in the deployment of new tools and technology.  Chick-fil-A values both results and relationships; these tools enable our partners and elevate the service our Operators, Team Members, and ultimately the guests receive every day.   The Product Manager is responsible for designing, documenting, and implementing business processes related to Supplier Relationship Management to ensure business needs are met with scalable solutions that take friction out of service delivery.  This may include tools or processes related to supplier sourcing, partner portal integrations and spend analytics capabilities that enhance decision making.  In this role, a successful candidate is responsible for building business partnerships with key business stakeholders including business process owners, Digital Transformation & Technology (DTT), the Supply Chain Transformation Management Office (SC TMO) and procurement partners.  This enables the ability to identify, understand, and translate needs and process gaps into business requirements.  This individual will then drive execution against the established business requirements.   Over the next several years, this role is expected to lead design, implementation, and evaluation of business processes across the restaurant chain, distribution and supplier partners. This person will have the opportunity to create and integrate enterprise-level solutions and will support the drive for supply chain innovation unique to the food service industry.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

We are the Identity and Access team. Our mission is to enable digital identities across the enterprise and to ensure they have the right access to the right digital resources. As a Lead Systems Analyst on the Identity & Access Management team, you will join a growing team responsible for the provisioning and governance of all Identities at Chick-fil-A. In this role, you will have the opportunity to learn about the Chick-fil-A business landscape, both in Restaurant and at the Support Center, and apply that information and knowledge to simplify and improve identity provisioning for the enterprise of Chick-fil-A. You will partner with engineers and business stakeholders to ensure we are designing and building the right provisioning solutions to meet their business need. You will become an expert in the Identity digital ecosystem and a key player for all provisioning integrations. If problems arise, you're the first to know and troubleshoot because of your depth of knowledge in the identity provisioning space. As Chick-fil-A grows, you're using your industry knowledge to strategize and influence technology decisions to support the scale of the business. You'll bring fresh perspective and industry research to ensure our organization is leading in the area of digital identity provisioning. Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Enterprise Systems Lead – Transportation Solutions role is responsible for assessing, designing, and testing data flows, end-end issue resolution, configuration, and technical support for Chick-fil-A Supply, Bay Center Foods, Cold Storage, and Remote Prep Kitchens. This person also partners with each area of the Business to define, document, and consult on functional and technical requirements to support daily Operations and enable future growth of each Business. As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants. The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components: - Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants - Transportation – Growing private fleet of delivery vehicles/assets that supply Chick-fil-A restaurants About Chick-fil-A Supply A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants.   Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.   This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.