Chick-fil-A Support Center Career Opportunities

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Requisition ID 2019-6825
  Please review the below information BEFORE expressing interest in the Leadership Development Program:    1. What is LDP?   2. Preparing to apply   3. 60-min Live Informational Session: Prior to applying, it is strongly recommended to attend a Live Informational Session to learn more about the program and ask questions to a recruiter and current LDP Participants. This virtual event dives deep into the history and purpose of LDP, the logistics of the program, training, salary and benefits, the interview process, and more. Please register here.   The Leadership Development Program (LDP) is a 24- to 36-month developmental program available to individuals who are interested in growing their business acumen and restaurant leadership skills in their pursuit of future leadership opportunities with Chick-fil-A or other businesses.  LDP’s vision is to be the premier global leadership development experience.  To develop the business acumen and restaurant leadership skills, LDP Participants are expected to spend time in two different positions:  Grand Opening Supervisor and Interim Manager.   As Grand Opening Supervisor, an LDP Participant’s main duties will be to recruit and manage a team of grand opening Trainers for each grand opening of a new Chick-fil-A brand restaurant, oversee training by the Trainers on brand standards and operational functions affecting brand standards, and consult during the new restaurant opening with the independent franchised Operator of the independently owned and operated restaurant business.   As Interim Manager, an LDP Participant’s main duties will be to manage all operations and Team Members at their assigned Chick-fil-A, Inc.-Operated Restaurant.  LDP Participants may work at different Chick-fil-A, Inc.-Operated Restaurants during their time in the Interim Manager position.    Further details on the job responsibilities of the Grand Opening Supervisor and Interim Manager positions are discussed below.     Additionally, LDP Participants may work in the Mobile Kitchen Lead position and/or in various temporary business positions at the Support Center when a need is identified for an LDP participant to lead a staff project.  Additional information about these potential additional positions will be made available as needed to successful applicants to LDP.
Job Function
Field Operations
Travel Requirements
100%
Position Type
Experienced Professionals
FLSA Status
Non-Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2021-9667
Notice All applicants are highly encouraged to attend an information session before submitting their application. You can sign up thorugh Calendly here. Familiarity with the Program and our related expectations of Participants, based on the available, optional resources, will be a factor in our selection decisions. Additional Position Details Leadership Development Program Webpage We are currently filling positions for July and October 2024 start dates, and the interview process typically takes 90-120 days.   Job Overview The Leadership Development Program (LDP) is a 24- to 36-month developmental program available to individuals who are interested in growing their business acumen and restaurant leadership skills in their pursuit of future leadership opportunities with Chick-fil-A or other businesses.  LDP’s vision is to be the premier global leadership development experience.  To develop the business acumen and restaurant leadership skills, LDP Participants are expected to spend time in two different positions:  Grand Opening Supervisor and Interim Manager.   As Grand Opening Supervisor, an LDP Participant’s main duties will be to recruit and manage a team of grand opening Trainers for each grand opening of a new Chick-fil-A brand restaurant, oversee training by the Trainers on brand standards and operational functions affecting brand standards, and consult during the new restaurant opening with the independent franchised Operator of the independently owned and operated restaurant business.   As Interim Manager, an LDP Participant’s main duties will be to manage all operations and Team Members at their assigned Chick-fil-A, Inc.-Operated Restaurant.  LDP Participants may work at different Chick-fil-A, Inc.-Operated Restaurants during their time in the Interim Manager position.   Further details on the job responsibilities of the Grand Opening Supervisor and Interim Manager positions are discussed below.     Additionally, LDP Participants may work in the Mobile Kitchen Lead position and/or in various temporary business positions at the Support Center when a need is identified for an LDP participant to lead a staff project.  Additional information about these potential additional positions will be made available as needed to successful applicants to LDP.
Job Function
Field Operations
Travel Requirements
100%
Position Type
Experienced Professionals
FLSA Status
Non-Exempt
Posting Location : Location
PR-San Juan
Additional Locations
US-GA-Atlanta
Requisition ID 2023-15213
The Enterprise Systems – Lead ERP Procurement Product Owner role is the System Owner and Functional Lead of the Oracle ERP Supply Chain modules with responsibility for data flows, integrations, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Offsite Thawing Pilot.  This person is responsible for partnering with each Business to define, document and consult on functional and technical requirements to support daily Operations and enable future growth of each Business. As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants. The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components: - Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants - Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants
Job Function
Information Technology
Travel Requirements
25%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-15188
This senior engineering role is a software engineering role that integrates and implements custom business logic for our most critical systems using a cloud-based workflow engine.  The role will give you the opportunity to continue your professional development and enable you to make impactful contributions in a fast-paced, dynamic environment. In this role, you will work as a core contributor on a agile DevOps team that solves large scale problems using the latest cloud technologies. You will actively contribute in every part of the development lifecycle, from design and development to CI/CD and delivery.   About Chick-fil-A Supply As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.   The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components: - Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-15313
The Sr Technician, Power Automation and Controls will be a technical SME responsible for assisting the Controls Engineer in equipment uptime, continuous improvement, troubleshooting, and maintaining the Warehouse Execution System (SynQ) and Warehouse Control System (BCI) within the Distribution Warehouse. This individual will be working with state-of-the-art industrial controls hardware and will be working with a diverse team to help deliver automation processes to the highest standards. This individual will be joining the Chick-fil-A Supply LLC. family with the goals of being able to provide a caring, consistent, and reliable service through its distribution networks helping support Chick-fil-A restaurants and their communities.   As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants. The Chick-fil-A Supply service networks are comprised of two components: - Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants
Job Function
Hidden (222953)
Travel Requirements
15%
Position Type
Experienced Professionals
FLSA Status
Non-Exempt
Posting Location : Location
US-TX-Dallas
Requisition ID 2023-14956
The Systems Analyst II (Power, Automation & Controls) will be a technical SME tasked with inventory movement and maintenance, data management, statistical analysis of equipment performance, and assisting the operations with systemic moves all within the Distribution Warehouse. The enviornment in which this team member will be working in will be mostly spent in a control room but will be trained in team member responsibilities to assist in all hands-on deck situations. The tasks associated with interfacing with the Warehouse Execution System and Warehouse Control System are mission critical for the day-to-day buisness. Lastly, this individual will be joining the Chick-fil-A Supply LLC. family with the goals of being able to provide a caring, consistent, and reliable service through its distribution networks helping support Chick-fil-A restaurants and their communities.     As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.     The Chick-fil-A Supply service networks are comprised of two components: - Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants
Job Function
Hidden (222953)
Travel Requirements
15%
Position Type
Experienced Professionals
FLSA Status
Non-Exempt
Posting Location : Location
US-TX-Dallas
Requisition ID 2024-16282
Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities.  We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.    IT Helpdesk Agents are responsible for providing support for all technologies used by our Chick-fil-A Franchisees. IT Agents look for ways to serve, get answers, and solve problems in a timely manner for our Operators, Team Members and each other.   If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Help Desk
Travel Requirements
10%
Position Type
Entry-Level
FLSA Status
Non-Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12135
The Sr Oracle SCM Technical Architect is the Technical System Owner of the Oracle ERP system (Finance, EPM, Demand/Supply Planning, Supply Chain, Order Management, Maintenance, Manufacturing) with responsibility for data flows, integrations, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Offsite Thawing Pilot.  This person is responsible for partnering with each Business to define, document and consult on technical requirements to support daily Operations and enable future growth of each Business. As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants. The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components: - Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants - Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants
Job Function
Distribution
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-14081
The DTT Co-Op Program offers participants a unique environment to learn Chick-fil-A’s business, culture, and technology in a safe and supportive environment. The program is committed to developing participants personally and professionally through hands-on experience, workshops, mentorship, and project work. Participants have the opportunity to explore both technical and functional tracks, enabling cross-functional skill development. This is anticipated to be a 3 semester Co-Op operating on a non-sequential, every-other-semester, basis. After working full-time for Chick-fil-A for the first semester of the Co-Op, students will return to school for their next semester, and will continue this pattern until having served 3 semesters for Chick-fil-A and 3 semesters of college coursework. The available start date for this co-op is Fall of 2024. The 1st semester is the Foundations semester for Co-Ops where you will gain hands-on learning and project experience. The 2nd and 3rd semesters are apprenticeship semesters where Co-Ops are embedded into a team. Co-Ops will rotate college coursework between each semester they serve with Chick-fil-A, Inc. Co-Ops will also have the opportunity to rotate work locations at Chick-fil-A’s corporate headquarters. The DTT Co-Op is a separate program from Chick-fil-A’s traditional, summer internship program at the Support Center (corporate headquarters).   ·        This is a paid opportunity ·        Only full-time opportunities are available (Co-Ops are encouraged to not take coursework while working) ·        Must commit to working 3 semesters for Chick-fil-A ·        Must have at least 3 semesters of college coursework remaining before graduation and must be pursuing an undergraduate degree in a technical field     Hiring for both Technical and Functional roles.      The Digital Transformation & Technology (DTT) Co-Op will have the opportunity to: ·        Utilize cloud-based software products using modern code technologies and practices in an agile, team-based environment ·        Develop proficiency in programming languages such as Java, JavaScript, Python, and Go ·        Create technology plans and solutions to enable a digital workplace for corporate staff and restaurants.  ·        Build relationships across technical and functional peers and Chick-fil-A Technology leadership   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
5%
Position Type
Internships
FLSA Status
Non-Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-14404
The Chick-fil-A Supply Chain Department encompasses Procurement, Operations, and Development functions that exist to enable the creation and growth of healthy market ecosystems across the organization. This is done by enabling increased capacity in Restaurants, reducing complexity for Operators and Team Members, all while relentlessly protecting the Brand.      The Chick-fil-A Supply Chain Co-Op program offers students the opportunity to engage in real-world corporate initiatives derived from our real-time business needs. Our program is structured to expose students to corporate culture, diverse learning opportunities, cross-functional project work, while enhancing their business acumen and Supply Chain knowledge over a multi-semester experience. Chick-fil-A Supply Chain Co-Ops are also encouraged to influence the organization by providing fresh perspective on company challenges and help to explore solutions, pulling from past work and educational experiences.   This is anticipated to be a 2 semester Co-Op that can accommodate various semester schedules. Students can start in the Spring, Summer, or Fall and do a non-sequential rotation (every other-semester) OR complete one back-to-back rotation (i.e. Spring and Summer). There is also potential to do a 3rd rotation based on business need. Each of these options consist of full-time semesters with Chick-fil-A. If selected for this Co-Op, the student will discuss their desired start date and rotation schedule with the interview team.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Supply Chain
Travel Requirements
15%
Position Type
Co-Op
FLSA Status
Non-Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-15451
Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities.  We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.    This role will function as a portfolio leader for the Support Now department, collaborating with functional leaders/teams and senior leadership within the department. This role will lead a team of project and change management professionals. The primary objective of this role will be to develop tools and processes that allow functions and sub teams to manage and track the progress of their initiatives and develop materials that allow the Support Now Leadership Team to make decisions based on the progress of the work. The role will be a thought leader that will aggregate information from across Support Now and internal partners within Chick-fil-A and provide insight on potential risks, tradeoffs, and dependencies. In addition, this leader will work to optimize the planning process within Support Now to enable a timely decision-making capability.   If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Help Desk
Travel Requirements
5%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-15811
Directs the overall Human Resources (HR) activities for our West Region including employee relations, recruiting, staffing, organizational planning, legal compliance, safety, training, and communication. Provides both strategic support as well as operational focus. Works with regional leadership and plant management of all business units to engage employees, support leaders and enhance the performance of the business. This position is responsible for managing Human Resource functions within a multi-state environment and supports manufacturing plants, distribution centers and sales offices. The Regional HR Director is responsible for providing HR support to the employees within the assigned region as well as being a key member of the Regional team.  
Job Function
Human Resources/People
Travel Requirements
75%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2024-16108
The Sr. Real Estate Representative, Existing Restaurants is responsible for managing and maximizing the value of Chick-fil-A's real estate portfolio in their regional market/territory.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Restaurant Development
Travel Requirements
50%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2024-16170
The Senior Counsel, Real Estate Legal - New Restaurants position is a full-time position primarily responsible for providing legal counsel, strategy, and direction on a wide variety of real estate matters associated with new restaurant locations. Leadership responsibilities include, but are not limited to, managing many real estate transactions from LOI through restaurant opening by working closely with internal business partners and outside counsel and providing related legal counsel to Chick-fil-A, Inc. and its affiliated entities as well as outside professionals. This position is based in our Atlanta Support Center.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.  
Job Function
Legal
Travel Requirements
20%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2024-16391
A full-time role, this position will support the rapidly growing commercial transactions and contracts area for Chick-fil-A, Inc., and related entities. As part of the Legal Department, this position will advise multiple business units on a wide range of dynamic legal and business matters, including commercial transactions, negotiating supplier contracts, and general corporate issues. This position will interact with leaders within the Legal Department and specialists across the business to advise, educate and strategize on a wide variety of complex issues that impact the company. The attorney in this role will also directly manage outside counsel.   The right person for this role will (i) work effectively across many different business units, functions and teams, (ii) have strong legal and business acumen and independently provide expertise and practical legal advice on commercial transactions, (iii) continually seek new and creative solutions to challenging business situations, including risk allocation and negotiation strategy, (iv) have strong negotiating skills consistent with company values and business objectives, (v) coordinate effectively with senior business leaders and other decision makers to align on desired outcomes, (vi) influence strategic direction of critical business objectives, (vii) skillfully manage multiple projects and workstreams, and (viii) thrive in a positive, team-oriented environment.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Legal
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-14219
Chick-fil-A, Inc., is seeking a Principal Culinary Lead on the Culinary & Commercialization team, which is part of the Menu & Packaging team in Marketing.    The Culinary & Commercialization team is responsible for cultivating remarkable food that drives Customer trust and brand value, and is executable with excellence by Team Members.  This includes the development of craveable new menu items, the improvement of existing menu items to increase relevance and protect quality, and developing menu process simplifications to improve the Team Member experience.     The primary responsibility for this role will be to support short and long-term projects focused on optimizing chicken quality.  This work requires an understanding of food science and meat processing, and includes formulation development to optimize flavor and consistency of the product. This role will include recipe development and reformulation and requires a technical understanding of food science and sensory science in order to match existing recipe sensory attributes at the secondary ingredient level.  Additionally, this role requires working closely with suppliers and legal to ensure supply redundancy for existing menu items, such as onboarding new suppliers and new facilities.     This role requires leading with autonomy and collaborating with Menu Strategy, Category Leaders, Menu Services, Packaging, Production Design, Customer & Market Insights, Supply Chain, Food Safety, Supplier Quality & Safety, Operators and Team Members to achieve desired results.  This individual requires a high-level of self-direction and a proactive mindset that can provide innovative solutions to drive business growth.  He or she should have a passion for exceeding Customer expectations, for food and the science behind it, and for the Chick-fil-A brand.  It is important that this role be able to collaborate effectively across various teams as well as influence senior leadership and project leaders in regard to operational considerations.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 
Job Function
Marketing
Travel Requirements
20%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-15525
Come help mature and optimize the entire commerce product portfolio for a $20 billion restaurant organization operating at industry-leading transaction scale and data volumes. You’ll help over 30 agile product teams meet operational data management needs and satisfy enterprise needs for insights into the performance of the business enabled by the portfolio. You’ll deliver new technology capabilities enabling more efficient and responsive systems driven by advanced analytics and machine learning.   Product-oriented, operational data concerns are the top priority for this role. The person in this role will own data-oriented design and operating standards for the entire commerce portfolio in the domains of data persistence, caching and global distribution, REST API design and best practices, data access control and authorization, data movement and transformation, and other product-oriented data management considerations. This aspect of the role will require skills articulating and driving adoption of a clear strategy that is aligned with adjacent strategies and requirements from peers and stakeholder groups across the enterprise. The person in this role will have significant influence over solution architectures across the portfolio for products interacting with customer and transaction data. This role is also responsible for operating and supporting operational data movement pipelines (via queues, batch data movement jobs, event-driven flows, etc.) that support commerce use cases, as distinct from enterprise analytics needs. This responsibility will entail overseeing managed service providers and ensuring capacity and service levels meet business needs and defined service level objectives.   The second priority for this role is enabling analytics and authorized data consumption across the enterprise. The person in this role will partner with enterprise stakeholders to define a comprehensive strategy supporting enterprise analytics needs. The strategy will articulate solution architecture patterns providing secure and scalable interfaces between commerce products and enterprise data collections. This role will educate product teams, advocate for standards and patterns that support enterprise data access needs and help teams with implementation by brokering engagements to augment team capacity. This role will help define operational processes and service levels for data movement, and partner with product teams to ensure that operational data sources are available, accurate, and perform adequately to meet enterprise needs and service levels. Initially, this role will also be responsible for procuring and overseeing outside services tasked with maintaining and operating current-state data movement solutions while product teams migrate to new solution architecture patterns and processes.   This role will also help define and implement a high-scale, real-time event processing architecture supporting integration with decision models driven by machine learning. Success will require close partnership and alignment with stakeholder groups and emerging centers of excellence across the enterprise, as well as partnership with outside service providers. This role will help define and iterate a strategy for this new capability and help product teams implement it. The strategy will include standards for stream-oriented and publish-subscribe consumption patterns, schemas for events, and solutions for operations and support at scale.   While compliance with laws and regulations around data access and usage will not be a primary responsibility for this role, the person in this role will need to consult with stakeholders focused on compliance and ensure that the requirements and visibility necessary for compliance are supported across the portfolio in every area.   This role formalizes and centralizes a broad set of data-oriented responsibilities and processes that have been either undefined or ad hoc in nature to date. The ideal candidate has the relevant skills and experience to lead the organization on a multi-stage journey in all areas of responsibility, managing multiple concurrent streams of activity, driving effective change within and across the organization, influencing multiple technology and business strategies, and leading staff and partners through influence. This role is an individual contribution role with no supervisory responsibilities but has the potential to take on people leadership if emergent strategies and tactics create business needs for additional staff roles.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.  
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-15822
This person will serve as part of the Menu Strategy team within Restaurant Experience, partnering with key stakeholders and industry partners to develop strategies for the menu that support the overall Chick-fil-A Core Strategy. This professional role requires a self-driven, innovative, collaborative and strategic person. This individual must be an exceptional communicator with the ability to influence across multiple levels of the organization. Additionally, he or she must be able to lead and manage projects with excellence. This person must have strong leadership, a high capacity to influence others, and project management capabilities to drive day-to-day projects and process optimization.   This person will shape the long-term menu and packaging innovation strategy for Chick-fil-A and will present recommendations to the Restaurant Experience Leadership Team and the Executive Committee. This role interacts across the business with a significant number of cross-functional groups to ensure alignment and to provide strategic input. It has frequent interaction with Operators, and also requires industry partnerships to stay abreast of the latest trends to be able to influence future policy and thinking.   This role is responsible for the strategy and communication of the development pipeline which includes product positioning, naming, measurement and partnering on the 3-year Comms Plan. It also has responsibility for sub strategies and will be a Liaison to partners including Customer Digital Experience, International, Business Incubation and Service & Hospitality.   This person must be able to influence the organization on strategic decisions, as well as manage multiple projects simultaneously, ensuring that milestones and deliverables are met. He or she will work closely with Culinary & Commercialization, Packaging, Menu Services, Category Leaders, and cross-functional partners in ensuring that the way we improve existing products and develop, test and roll out new products is done in alignment with the overall strategy.    Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.  
Job Function
Marketing
Travel Requirements
20%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2024-16105
The Test & Rollouts Principal Program Lead’s primary responsibility is to lead, influence, and partner with Restaurant Development, Digital Transformation & Technology, and Production Design as we pursue a Smart Restaurant environment. Specifically, the role will focus on the following critical functions and capabilities: - Collaborating in development of a long term strategy for integrating connected equipment within the Restaurant - Partner in the creation of a prescriptive analytics strategy through the systematic evaluation of connected equipment - Implementing these strategies through cross functional relationships to bring value and capability to the Restaurant and the Support Center - Partnering within Restaurant Development, as well as Test & Rollout Sr. Project Leads, to refine our connected building strategy and to support emerging technology. Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Restaurant Development
Travel Requirements
20%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2024-16106
The Principal Design Lead (Reinvestment & Custom Project Solutions) will direct and oversee the design, architecture, and engineering project management for Strategic Reinvestment (Remodels, Scrape & Rebuilds, Relocations) and Custom Projects Solutions projects in multiple regions.   This role will partner with Strategic Reinvestment and Custom Project Solutions leadership teams in developing design strategies for both programs. This role will also partner with Asset Management and Operations leadership teams as well as our local Operators (Franchisees) to ensure each Restaurant is fully optimized ensuring operational effectiveness, brand expression, and ensuring the right investment in our existing Restaurants.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 
Job Function
Restaurant Development
Travel Requirements
40%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta