Chick-fil-A Support Center Career Opportunities

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City, State Atlanta, GA
The Solutions Lab Data Engineer is a professional role focused on supporting the strategy, development, and execution of the Financial Services data and analytics infrastructure.  They must have a solid understanding of the financial subject areas for which they are responsible.   The Solutions Lab Data Engineer will work closely with Financial Services data owners, business stewards, and technical stewards to ensure that Financial Services data remains decision ready for Financial Services staff.  When data irregularities occur and cannot be resolved through automated means, the engineer is the focal point for issue resolution around Financial Services data.   Successful candidates for this role must have strong analytical and data modeling skills, a solid understanding of database technology and data use within analytic platforms. The role requires a skilled problem-solver who is well-versed in applying advanced technology tools and processes to a wide range of financial business activities and can partner with internal and external stakeholders across the department to achieve shared data objectives.
Job Function
Accounting/Financial Services
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
10%
Requisition ID
2021-9673
City, State Atlanta, GA
Senior Analysts on the Restaurant Financial Systems team are responsible for working with Restaurant Operators, cross-functional staff teams and external vendors to design and implement system solutions that meet defined business needs.  They analyze data to generate insights and inform recommendations, develop innovative solutions to end users’ challenges, organize and execute project details, and collaborate with others.  He or she will develop comprehensive knowledge of 1-2 systems, serving as a subject matter expert for the business and offering input into the strategic technology roadmap supporting them.  He or she will also be responsible for deploying changes to those systems to impacted Operators and Staff, by executing components of the project plan, communicating key details, and monitoring success metrics.   The individual in this specific role will focus on the implementation and product management of an HRIS system, including HR, Workforce Management (including timekeeping, wage hour compliance, and entitlements), and Payroll for International Restaurants. Work will include developing comprehensive knowledge and serving as the subject matter expert on the HRIS solution in international settings. Experience with HRIS systems and data (timekeeping, payroll and/or other HRIS systems) will be beneficial.
Job Function
Accounting/Financial Services
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
10%
Requisition ID
2021-9682
City, State Atlanta, GA
The Capital Asset Reporting team is entrusted with maintaining accurate financial records for real estate and equipment assets distributed throughout the chain. This is a professional role that requires an individual be responsible for intermediate level fixed asset accounting in support of Corporate Financial Services. A Fixed Asset Accountant II will possess a broad understanding of Chick-fil-A’s acquisition policies and practices and apply knowledge to distinguish between capital costs and expenses. This role requires relationships with key personnel within Financial Services to clarify appropriate expenditure coding for property asset creation. The Capital Asset Reporting team is looking for an independent, coachable, detailed-oriented individual to fulfill this role.
Job Function
Accounting/Financial Services
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
5%
Requisition ID
2021-9736
City, State Atlanta, GA
This is a professional level role requiring a person with a high level of data fluency who excels at providing descriptive and diagnostic support for the CFA Servco gift card program and provides predictive analytics for the overall program.    The CFA Servco Analyst develops, delivers and represents the gift card program throughout the organization and is expected to balance intuition and knowledge with the complexity of the data.  This role creates solutions and determines the appropriate tools required for problem solving. They make decisions based on extensive analysis related to forecasting, financial metrics, and process automation.    Analysis completed within this role will drive decisions that affect the organization therefore requires strong cross-functional business-wide relationships. The individual must have a customer service mindset and will be expected to provide 2nd mile service to Operators, team members, staff and 3rd party vendors. Work is primarily performed at the Support Center under minimal supervision. Occasional after hour support or over-time may be required to meet goals or guidelines.
Job Function
Accounting/Financial Services
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
10%
Requisition ID
2021-9827
City, State Atlanta, GA
The Restaurant Financial Systems team provides Operators and those who serve them with tools, reports and systems that equip them for profitable growth.  We do this by building robust data infrastructure, maximizing the effectiveness of our systems portfolio, and offering users relevant and timely insights about their businesses. This position is responsible for working with staff teams to support the overall business critical Food & Menu Item Cost systems by accurately entering and maintaining critical data and systems, running monthly processes to create accurate reports for Operators in a timely manner.   The person in this role will develop knowledge of 1-2 systems, serving as a point of contact for knowledge on the system and processes. This staff member will also be responsible for partnering on analysis and visualization of food cost data as business needs emerge.  Specifically, serving as a member of a team and participating in the monthly reporting processes, answering ad hoc questions, while supporting others on the team as they complete their separate responsibilities.    This role requires a high level of drive for accuracy, attention to detail, collaboration and process improvement mindset.
Job Function
Accounting/Financial Services
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
5%
Requisition ID
2021-10136
City, State Atlanta, GA
The Benefits & Payroll Solutions Team exists to attract, retain, and retire top talent by providing a precise, industry leading, benefits and payroll experience. We offer benefits and payroll solutions to a diverse and growing set of both domestic and international entities while influencing organizational strategy with a focus on financial discipline, ingenuity, and compliance.    The Sr. Lead Analyst is a professional role that will work closely with the greater Benefits and Payroll Solutions Team to build and improve capabilities related to data access, analysis, and visualization.  The ideal candidate will be well versed in turning financial and benefits data into a compelling story that impacts decision-making at the highest levels.  This individual will be advanced in using technology tools such as Excel and Tableau to analyze data and create visuals that allow leaders to gain insights and make key business decisions.  The role requires a motivated problem-solver who is constantly innovating and learning new skills while engaging with stakeholders across the business to meet shared objectives.
Job Function
Accounting/Financial Services
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
10%
Requisition ID
2021-10238
City, State Atlanta, GA
This analyst role supports the analytical needs of various customers including financial consultants, field operations region leadership, operations leads, and select region support staff. The role is responsible for responding to emerging business challenges with insightful ad-hoc analysis. In addition to providing ad-hoc support the role is expected to design analytical tools that allow business users to understand business performance by navigating data visualizations on their own. Most of the ad-hoc analysis will be conducted at the region level or below and often will include providing insights as granular as the Operator or restaurant level. Often this role is required to interact with stakeholders responsible for strategic work that is highly prioritized at Chick-fil-A, and is expected to provide analytical support as bodies of work emerge that support organizational work. The role is team based in nature and requires the analyst to demonstrate excellence in their ability to partner with teammates to ensure a consistent and high-quality outcome for stakeholders.
Job Function
Accounting/Financial Services
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
10%
Requisition ID
2021-10431
City, State Atlanta, GA
This role exists to support the Cathy Family Office and Family Enterprises by overseeing various bodies of work, including but not limited to, property management, accounting functions and general business direction.
Job Function
Accounting/Financial Services
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
10%
Requisition ID
2021-10503
City, State Atlanta, GA
The Enterprise Analytics Administrator role provide administrative support for the Executive Director of the Enterprise Analytics (EA) team and EA leadership team. EA sits within the Enterprise Viability team within Chick-fil-A, Inc. and exists to build and scale analytic capabilities that enable enterprise strategies. This role will be an integral part of supporting EA staff administratively as they stay focused on their mission and play an important role in fostering a healthy team culture.
Job Function
Administration
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
10%
Requisition ID
2021-10501
City, State Atlanta, GA
The Sr. Business Process Analyst will work as part of the Business Process team and is responsible for designing, documenting, and implementing business processes across the network of Chick-fil-A internal distribution centers to ensure that they meet the needs of the business and operate effectively.  This candidate is responsible for understanding business needs and working with business owners and the IT group to define technical requirements to support those needs.  Over the next several years, this role is expected to grow designing, implementing, and evaluating business processes across multiple distribution centers distributing ~$3B/yr. worth of product to Restaurants. This candidate will have the opportunity to create and integrate enterprise-level processes and will support the drive for supply chain innovation unique to the food service industry.   About Chick-fil-A Supply   Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com. 
Job Function
Distribution
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
20%
Requisition ID
2021-9671
City, State Atlanta, GA
The Master Data Analyst will support operations by monitoring and analyzing master data, key data, and master relationship data within the organization. This candidate will assist in data management, governance, and quality of master data requirements with other functional data owners to ensure functional master data integrity across the operation is consistent and meets stated business rules. Over the next several years this position is expected to grow into a team supporting multiple distribution center responsible for moving ~$3B worth of product to CFA restaurants.   About Chick-fil-A Supply   Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care. For more information, visit cfa-supply.com.      
Job Function
Distribution
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
20%
Requisition ID
2021-9910
City, State Mebane, NC
The Safety, Quality and Compliance (SQC) Leader, will lead food safety, quality, safety, regulatory compliance, risk management, contingency planning, contingency execution and training at the new Chick-fil-A Supply Distribution Center (DC) in Mebane, North Carolina. This individual will help lead a workforce of ~200 people distributing millions of cases of inventory annually to Chick-fil-A Operators throughout the southeast. Supported by the SQC Supervisor, the SQC Leader will create safety, quality, and compliance standards, processes, and trainings that meet the needs of the organization, working closely with SQC leaders at Chick-fil-A Supply and Chick-fil-A, Inc. This person will help drive continued innovation at an operation like no other in the food service industry. The SQC Leader will be uniquely challenged with their participation in the stand up of a brand-new DC and the testing and refinement of a new facility implementation playbook to assist in the stand up of future facilities.Most importantly, the SQC Leader will lead in a way that supports Chick-fil-A’s vision and strategy while embodying the corporate purpose.   About Chick-fil-A Supply Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com. 
Job Function
Distribution
Position Type
Experienced Professionals
City
Mebane
Travel Requirements
10%
Requisition ID
2021-10323
City, State Atlanta, GA
The IT Planning, PMO and Special Projects Leader will oversee planning for IT and IT initiatives across Chick-fil-A’s Distribution and Production businesses.  They will also drive IT organizational optimization as the IT organization grows and scales to support these rapidly growing businesses.    As part of the Chick-fil-A Supply/Bay Center IT leadership team, this individual will report directly to the head of IT and will be responsible for establishing and administering their sub-department budget. In addition to the above responsibilities, this individual will have responsibility for the following functional areas: - IT Planning - Special Projects, Innovation and Program Management - IT Budget Coordination - IT Organization Design Coordination - Chick-fil-A Inc Liaison – Systems, Processes, and Interdependencies Scope of responsibility - Engage and calibrate with senior leadership across businesses to define innovation programs and special projects and conduct regular review of IT delivery towards those initiatives - Overall direction and completion of a program or multiple programs, which consists of groups of projects, subprograms and/or program activities ensuring consistency with strategy, commitments, and goals - Coordinating IT components of planning across Chick-fil-A Supply and Bay Center - Coordinating planning and budgeting for the IT department - Makes key decisions, adjusts budgets, and adds resources and related project governance processes - Utilizes expertise and leadership skills to plan, monitor, manage and/or support different aspects of technology programs and projects - Leads the delivery of a scalable transition process to support the deployment of services into production (e.g., special projects) - Develops and manages long-term and strategic relationships, influencing, persuading, and negotiating with internal (e.g., supply chain) and external stakeholder groups (e.g., vendors/partners) to promote and implement the program vision across the business - Maintains a deep understanding of internal and external developments to recognize and address any potential impacts on IT programs and identifies, implements, and promotes sharing of best practices, new technologies and innovation - Develops and manages relationships back into Chick-fil-A Inc. functions and teams to provide transparency, visibility into interdependencies with other workstreams and product teams - Serves as an advisor to capture new business ideas, innovations, and concepts for the business About Chick-fil-A Supply Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com. 
Job Function
Distribution
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
20%
Requisition ID
2021-10371
City, State Atlanta, GA
The Site Reliability Engineering (SRE) and Cloud Operations Lead role has two main functions. First, the role is responsible for leading and building our cloud operations capability. This requires leading a vendor managed team of cloud operations engineers that will be responsible for installing, maintaining, and operating infrastructure and systems needed for our manufacturing and distribution businesses.  This will requires driving the team to automate extensively, measure success, and drives operational excellence in the cloud. Second, this role will partner with our agile DevOps teams to drive and deliver SRE best practices on custom built projects from big data to business-critical high transaction platforms required for manufacturing and distribution.    This role requires the ability to develop a thorough understanding of business needs and craft a vision to operate excellent solutions.  This role requires an ambitious activator who is comfortable leading efforts to invest in automating processes and continuously improve designs to maximize resiliency.   About Chick-fil-A Supply and Bay Center Foods As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.   The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components: - Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants - Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants
Job Function
Distribution
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
0%
Requisition ID
2021-10420
City, State Atlanta, GA
About Chick-fil-A Supply and this Role Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care. For more information, visit cfa-supply.com.    This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation. As the business matures and the team grows, this role is needed lead and oversee all program and portfolio efforts across the entity and leadership team by bringing focus and rigor to planning efforts through annual and quarterly project plan build and execution; leadership and team coordination; risk analysis, escalation and resolution; and tracking, reporting and communications.   This role will lead the 3-year strategic planning process for Chick-fil-A Supply to include the development of Goals & Objectives, Entity resource planning and development of supporting budgetary requirements.  The role requires someone who is comfortable with regularly interfacing with the senior leadership team and driving strategic and tactical planning efforts across the entity, transforming ambiguity into project plans that a cross-functional team can follow and being able to use influence to align stakeholders.  Another facet of this role is providing leadership to the broader supply chain organization and support the integration of initiatives that are cross functional and influence the broader supply chain organization. This person should also be excited about continuous improvement and driven to constantly progress and improve portfolio and program management processes, standards, and approaches as the entity grows and scales. This leader must be comfortable with enabling decision-making in ambiguous and new situations using quantitative and qualitative data, as well as integrating insights into executive communications and growth initiatives. This role is a People Leader role with direct supervisory responsibilities of the PMO team.
Job Function
Distribution
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
20%
Requisition ID
2021-10434
City, State Atlanta, GA
As a Sr. Lead Data Scientist, you will be responsible for leading technically complex role-specific project work as a part of a larger cross-functional team in support of one or more lines of business.  Sr Lead Data Scientists typically analyze data and develop or apply statistical methods, machine learning models, simulation, algorithms, and infrastructure on projects that are technically complex, requiring a working knowledge of components of machine learning and statistical model development, algorithm design, and compute architecture.  They must be able to quickly develop mastery of new subject-matter across any line of business for which they have responsibility.  Our Sr Lead Data Scientists typically work with wide latitude for action or decisions on outcomes for projects that are typically more complex or cross-functional in nature.  They may represent EA in external conversations and may assist with the selection or oversight of outside vendor partners.  Successful candidates for this role must have strong analytical and research skills, a strong understanding of statistics and statistical modeling, a working understanding of modern machine learning and its mathematical underpinnings, and they must have strong programming skills with SQL, R and/or Python.  They will need to be fast learners with a keen eye for detail, systems thinking, and process design.  They must be team players who work steadfastly to create impactful change.  This is a professional track role.
Job Function
Enterprise Analytics
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
10%
Requisition ID
2021-9519
City, State Atlanta, GA
As a Lead Data Engineer, you will be responsible for leading significant role-specific project work as a part of a larger cross-functional team in support of one or more lines of business.  Lead Data Engineers typically leverage and implement pre-defined analytics infrastructure on projects of moderate technical complexity, focusing on developing solutions to data modeling and/or analytics technology needs.  They must be able to quickly develop mastery of the needed subject across a specific line of business for which they are responsible.  Our Lead Data Engineers typically work with some latitude for action or decisions on specific projects, solutions, or technical issues.  They may represent EA in internal conversations and may assist with the selection or oversight of outside vendor partners.  Successful candidates for this role must have strong analytical and data modeling skills, a solid understanding of database technology and data use within analytic platforms, and they must have strong programming skills with SQL and/or Python.  We expect Lead Data Engineers to have the capacity for fluency and competency in both the technology language of IT and the analyst language of departmental analysts.  They will need to be fast learners with a keen eye for detail, systems thinking, and process design.  They must be team players who work steadfastly to create impactful change.  This is a professional track role.
Job Function
Enterprise Analytics
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
10%
Requisition ID
2021-10084
City, State Atlanta, GA
 Restaurant Security is a functional area under the Enterprise Protection Services group dedicated to the team mission, “Make Protecting the Brand Personal”.  The Lead Advisor will partner with other security professionals on the Enterprise Protection Services (EPS) team to: serve Operators as a “subject matter expert” in the areas of security technologies; collaborate and coordinate with internal and external stakeholders to provide restaurant security solutions; and be a resource through a thorough understanding of technologies associated with CCTV/video, intrusion alarm devices, life safety systems and overall security design principals.
Job Function
Enterprise Protection & Travel
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
10%
Requisition ID
2021-10055
City, State Atlanta, GA
Candidates MUST watch the 2 videos below BEFORE expressing interest in the Leadership Development Program:    1. LDP Experience   2. Learn more about the logistics of the External Leadership Development ProgramHERE   3. If you would like to know more information before applying, pleaseCLICK HEREto attend an LDP Webinar.This fun and interactive virtual event shares more about the LDP interview process and best practices. Attendees will also have the opportunity to converse and connect with current members of the LDP.   The Leadership Development Program is a 30 to 36-month developmental program that requires 100% travel including weekends. It is available to individuals who are interested in growing their business acumen and restaurant leadership skills in their pursuit of future leadership opportunities with Chick-fil-A or other businesses. As a Leadership Development Participant, you will be required to gain full knowledge of what it takes to lead and operate a Chick-fil-A Restaurant. Your first 4 to 6-months will be spent working in a restaurant learning brand standards and working alongside team members to learn restaurant roles and responsibilities.   After being prepared to lead a Chick-fil-A restaurant, you will enter a two-year training process to develop the key competencies needed to own a Chick-fil-A Franchise, work at the Chick-fil-A Support Center in Atlanta or obtain an opportunity in another organization. LDP participants serve as leaders in roles that support the business needs of Chick-fil-A, including ensuring restaurant excellence at grand openings and in Chick-fil-A operated restaurants, primarily through the capacity as a Grand Opening Supervisor and Interim Manager.
Job Function
Field Operations
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
100%
Requisition ID
2019-6825
City, State ,
**This role is located in Puerto Rico.**   The Puerto Rico Operations Lead is responsible for providing operations expertise, customized consulting, and market leadership for Franchise Operators in Puerto Rico. The Puerto Rico Operations Lead is a brand representative and business partner, responsible for supporting Puerto Rico Operators by helping them maximize opportunities individually and collectively. The Puerto Rico Operations Lead is responsible for working with internal and external partners to support market expansion and to identify and respond to the unique needs of Puerto Rico Operators. In addition, the Puerto Rico Operations Lead is responsible for overseeing Company-operated Restaurants (CORs), Operator transitions, and coaching participants in the Puerto Rico Leadership Development Program (LDP). More specifically, the role of the Puerto Rico Operations Lead is to: - Lead and oversee successful openings of new Restaurant locations in Puerto Rico - Provide customized consulting to Operators to help them maximize businesses opportunities - Provide market leadership and help Operators achieve their individual and market goals - Serve as a brand and Support Center representative in the market and with Operators - Coach and oversee participants in the Puerto Rico Leadership Development Program - Conduct Operator transitions and oversee Company-operated Restaurants
Job Function
Field Operations
Position Type
Experienced Professionals
Travel Requirements
60%
Requisition ID
2021-9508

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Connect with us! We’re always looking for talented minds to join our team. Interested in learning more about Chick-fil-A, but don’t see an opening that’s the perfect fit just yet? Connect with us so we can stay in touch. Want to know more about Chick-fil-A? This video is a great place to start! Chick-fil-A, Inc. Work Full of Life