The Chick-fil-A Financial Services Department offers an incredibly unique summer internship experience. As an Accounting Summer Intern, you will contribute to Chick-fil-A’s growth through challenging and meaningful work. Under the guidance of an intern coach, our interns build their personal leadership brand while gaining accounting experience and developing key skills necessary for a successful career. With hands-on work assignments, exposure to C-Level executives, and activities that connect you to our unique culture, Chick-fil-A’s Accounting Internship is among the most sought-after in the industry.
Because of the skills required in the internship, we utilize an Accounting Test as an objective tool to assess a candidate’s knowledge of basic accounting principles. If you continue past our initial review, you will be asked to complete this test. In order to be considered in our priority applicant pool, it’s important that you schedule and complete this assessment as soon as possible.
The Chick-fil-A Accounting Department is made up of many sub-departments that support Chick-fil-A Franchisees and Chick-fil-A, Inc. By applying for the 2023 Accounting Summer Internship, you will automatically be considered for all positions listed below, and will be placed based on your skills, interests, and business need. When you submit your application, you will be asked which Accounting Team interests you most. Please rank your preference: 1 = most preferred and 5 = least preferred. We will make every effort to accommodate your preference based on available positions remaining on each team.
Have you ever been curious about the AI that enables Chick-fil-A’s warp speed drive through or the tech stack behind its innovative Chick-fil-A One App? What about the digital architecture behind that delicious Chicken Sandwich or the hardware behind those hot, fresh Waffle Fries? Would you like to be a part of the digital community where innovations like these, and many more, are conceived, developed, and supported every day? Chick-fil-A’s Digital Transformation and Technology (DTT) Department exists to enable and empower innovation and digital transformation at the world’s most caring company!
As a DTT Summer Intern (Functional track/Business Analyst), you’ll have the opportunity to:
- Gain exposure to Product Ownership and project management disciplines by supporting proprietary CFA applications like our CFA OneApp, Payments, and Kitchen Production System, and/or non-proprietary systems like Workday, Teams, and ServiceNow.
- Collaborate with Engineers, Scrum Masters, Architects, QA Testers and other subject matter experts in an Agile/DevOps based environment to create solutions for real business outcomes.
- Connect with Chick-fil-A executives, DTT department leadership, and other key stakeholders across Chick-fil-A to build your network, learn more about Chick-fil-A culture and distinctives, and explore future career opportunities in the digital space at Chick-fil-A.
Are you passionate about serving your colleagues?
Do you love data and systems and using them to influence strategy and decision-making?
Do you thrive in a fast-paced, collaborative team environment?
The Talent Systems team is at the intersection of People, Technology, and Analytics. Our mission is to empower and connect the People Team. We simplify People Systems and deliver People Insights to ensure Talent is Chick-Fil-A’s competitive advantage. We are passionate about improving the employee experience through well-designed technology, processes, and analytics.
The Talent Relations Product Lead is responsible for the full product lifecycle of a portfolio of digital Talent Relations & Compliance products empowering Chick-fil-A’s Talent strategy and experience. The Product Lead also serves as the primary technology partner to the Talent Relations & Compliance team.
The Product Lead advises and delivers digital solutions to empower the Talent Relations & Compliance team through business partnership, product strategy, solution delivery and support. The Product Lead owns product strategy and delivery for the portfolio of digital products supporting the Talent Relations & Compliance team - including Beeline Contingent Worker Management System; HR Acuity Case Management; ServiceNow forms and dashboards; and Talent Relations & Compliance Analytics. Primarily focused on the Beeline system, this portfolio of digital products will also include other complementary solutions and integrations seamlessly connecting it with the entire People technology ecosystem.
This role requires an experienced technology professional to become the trusted partner of the Talent Relations & Compliance team, provide technical leadership and consultation, and leverage advanced knowledge of system configuration and implementation. This Professional role leads and directs large projects independently, operates with a wide level of autonomy, and drives multiple projects simultaneously. The Product Lead will also serve as a back-up to another functional area (e.g. Core HR, Talent, Talent Acquisition) on the Talent Systems team. The role will report directly to the Senior Principal Team Leader, Talent Systems.
The Restaurant Financial Systems team provides Operators and those who serve them with tools, reports and systems that equip them for profitable growth. We do this by building robust data infrastructure, maximizing the effectiveness of our systems portfolio, and offering users relevant and timely insights about their businesses. Analysts on the Restaurant Financial Systems team are responsible for maintaining a high degree of analytical competence and project leadership as they partner with Restaurant Operators, cross-functional staff teams and external vendors. They maintain a high level of subject matter expertise for a particular system and are often considered data & process owners within the organization. Lead Analysts are responsible for both proactive and responsive analysis, project planning and executing project details, and collaborating with others. They will develop comprehensive knowledge of 1-3 systems, serving as a subject matter expert for the business and offering input into the strategic technology roadmap supporting them. He or she will also be responsible for recommending and deploying changes to those systems to impacted Operators and Staff, by creating and ensuring execution of the project plan, communicating key details and escalating issues, and responding to results. They are able to leverage their deep knowledge and expertise to advise stakeholders, make strategic recommendations and influence both proactive and responsive direction.
The individual in this specific role is responsible for leading the full product management lifecycle of the Payroll system for Restaurants in the US and serving as a SME for this system. Prior experience with HRIS and/or HCM system will be beneficial.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Restaurant Financial Data and Systems team provides Operators and those who serve them with tools, reports, and systems that equip Restaurants for profitable growth. We do this by building robust data infrastructure, maximizing the effectiveness of our systems portfolio, and offering users relevant and timely insights about their business.This role will focus on Restaurant profitability insights, sales channel profitability analysis, and other related data and systems.
This position isresponsible for sustaining a high degree of analytical competence and project leadership as they partner with Restaurant Operators, cross-functional staff teams and external vendors. Lead Analysts are responsible for both proactive and responsive analysis, project planning, executing project details, and collaborating with others. They will develop comprehensive knowledge of 1-3 systems, serving as a subject matter expert for the business and offering input into the strategic technology roadmap supporting them. He or she will also be responsible for recommending and deploying changes to those systems to impacted Operators and Staff, by creating and ensuring execution of the project plan, communicating key details, escalating issues, and responding to results. They leverage their deep knowledge and expertise to advise stakeholders, make strategic recommendations and influence both proactive and responsive direction.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The IT Financial Analyst is responsible for providing support in the critical areas of financial planning, analysis, budgeting, and procurement processes for the Chick-fil-A Supply Information Technology department. This role will focus on examining and improving processes, reporting and variance analysis, building and maintaining budgets and help play a key role with forecasting, all related to our network of IT systems, hardware, and integrations. The IT Financial Analyst should possess excellent analytical, problem solving, and financial reporting skills; however, no prior computer science/engineering experience is necessary, as this position will be working closely with the IT department on Finance related tasks.
About Chick-fil-A Supply
A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants. This position will provide multi-site, financial planning and analysis (FP&A) leadership for our network.
Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.
The Chick-fil-A Supply distribution service network is comprised of many components:
- Distribution Center– State-of-the-art warehouses that house supply for Chick-fil-A restaurants
- Transportation– Growing fleet of delivery vehicles that supply Chick-fil-A restaurants
- Cold Storage – Capital investment dedicated to maintinaing freezer space for critical product
Chick-fil-A is rolling out one of the largest Kubernetes deployments in the industry to support Internet of
Things and Edge Computing use cases in our 2500+ North American restaurants. We need an
experienced, passionate distributed systems engineering lead to manage the existing infrastructure,
supporting, and enhancing large scale edge and cloud Kubernetes environments and the core capabilities
deployed on the platform. The Lead Software Engineer will be responsible for managing and scaling the
current infrastructure consisting of over 2500 Kubernetes clusters at the edge, the cloud infrastructure
that supports it, core capabilities such as auth and messaging, as well as the reporting infrastructure that
allows proactive monitoring, alerting and remediation of the entire platform. The team will also develop
new capabilities and build the infrastructure to measure and report on performance and SLOs based on
SRE best practices. In the Chick-fil-A Lead Software Engineer role you’ll serve as a team leader, problem
solver, mentor, and expert software engineer. We need you to apply the technical experience you have
gained in software development to the design, development, and delivery of highly engineered, complex
analytics solutions. You will lead outside vendors in the actual development of these solutions. You will
be responsible for the design, specification, vendor management and final acceptance.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Sr. Analyst is responsible for providing support in the critical areas of Indirect Procurement Processes and Spend Analytics for Chick-fil-A Supply. This role will focus on helping launch a new Indirect procure-to-pay system, training the business on new Indirect Procurement processes, and developing the Indirect Procurement strategy for the future of Chick-fil-A Supply. This role will coordinate with subject matter experts and key business stakeholders to create and drive internal processes and systems to ensure financial accuracy and provide business intelligence.
About Chick-fil-A Supply
A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants. This position will provide multi-site, indirect procurement and spend analytic support for our network.
Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.
The Chick-fil-A Supply distribution service network is comprised of three components:
- Distribution Center– State-of-the-art warehouses that house supply for Chick-fil-A restaurants
- Transportation– Growing fleet of delivery vehicles that supply Chick-fil-A restaurants
- Cold Storage – Capital investment dedicated to maintaining freezer space for critical product
Serve as the owner for implementation of CFA Supply’s maintenance and facilities management operations. This includes developing and implementing strategies, plans, and standards to meet the business needs, promote operational excellence, drive continuous improvement and innovation, and monitor the performance of Facilities Maintenance providers, vendors, and in-house maintenance teams. Role requires an understanding of the business needs and knowledge of leading maintenance and facilities management practices, industry benchmarks, and trends. The ideal candidate for this role is a leader who will work collaboratively with operations, maintenance, and IFM provider teams to develop and implement strategies and solutions to best meet the business needs in a cost-effective, efficient manner while meeting Safety, Quality and Compliance (SQC) requirements.
Chick-fil-A has successfully implemented a modern cloud-native, self-service data ecosystem. In this role you will drive the design and implementation of the software components and features required to evolve it into a next-generation data fabric.
You will be responsible for architecting, designing, and leading the implementation of features for the self-service frontend, metadata management capabilities, and advanced data management components related to our enterprise data lake, data warehouses, and other relational and non-relational data stores.
Your daily work will require partnering with fellow engineers, the product owner, data and enterprise architects, stakeholders, vendor teams, and other parties following an agile methodology, while being part of a diverse team that values high performance and excellence as much as work-life balance.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Sr. Business Analyst – Warehouse Management Systems role is responsible for testing data flows, issue resolution, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Offsite Thawing Pilot. This person also partners with each area of the Business to define, document, and consult on functional and technical requirements to support daily Operations and enable future growth of each Business.
As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.
The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components:
- Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants
- Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants
- Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants
Chick-fil-A Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, Customers, and Staff to get answers, solve problems and identify opportunities. We measure success by the speed, accuracy, and experience we provide. The services we offer include customer support, general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.
As part of the Field Operations Services department, the Team Lead, Workforce Management is responsible for leading and motivating a team of Specialists and Real Time Agents who provide planning, forecasting, scheduling and real time resource management of in-center and remote agents.
If you are passionate about joining a championship team that focuses efforts on making it easy with care, Chick-fil-A Support Now is the place for you.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
As a Lead Business Analyst you will work as part of the Identity & Access Management (IAM) team
supporting Chick-fil-A's Identity Program. You will also be responsible for collaborating with functional
and technical partners to implement IAM functionality, e.g Operator, Team Member, and Staff facing web
apps, provisining and governance processes, and project rollouts and implementations. You will partner
with other members of the Digital Transformation & Technology (DTT) department, as well as the
business at large, to help them navigate the IAM space to achieve the best IAM related outcomes and
drive and help define the strategy and design for various systems that work to deliver a seamless
experience for all IAM customers.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Lead Insights Analyst is a professional track role whose primary role is to identify and communicate insights for an assigned scope of business through the blending, transformation and critical evaluation of data through descriptive, diagnostic and select predictive methods relying on CFA’s established analytics tooling stack. This role will be expected to provide analytical support for multiple related projects or workstreams in the assigned business area with dependencies on other departments. It will require acting as a Subject Matter Expert in a broad suite of standard data, methods, and tools, including complex features. The Lead Insights Analyst may receive occasional guidance from Principal analytics talent to produce insights and make recommendations to senior leaders that inform departmental strategy.
The Lead Insights Analyst will work within a full stack analytics team to provide data and analytical support for the Enterprise Risk Management and Enterprise Protection and Travel teams, including the use of data to understand and evaluate key risk indicators and their impact to the business, corporate travel and safety programs, and opportunities to drive efficiency through the strategic curation and sharing of data and insights related to risk and safety initiatives.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Compliance and Regulatory Systems Lead Business Analyst will be the System Owner and Functional Lead of our Learning Management System and Quality Management System. This person will be responsible for data flows, integrations, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Offsite Thawing Pilot. This person is responsible for partnering with each Business to define, document and consult on functional and technical requirements to support daily Operations and enable future growth of each Business.
As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.
The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components:
- Distribution Center– State-of-the-art warehouses that house supply for Chick-fil-A restaurants
- Production Distribution Center– Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants
- Transportation– Growing fleet of delivery vehicles that supply Chick-fil-A restaurants
The IT Vendor Management Lead position will support the operations of the IT Sourcing, Procurement and Vendor Management Office (SPVM) reporting to the SPVM Principal Team Leader. They will lead the execution of a comprehensive vendor performance and risk management strategy and framework, including the development and management of processes, tools and reporting to actively manage third-party performance and risk across the IT organization. They will collaborate with IT technology owners, legal and corporate procurement to gather risk parameters, performance metrics, conduct industry research for benchmarking vendor metrics, manage vendor contracts, evaluate financial reporting, and coordinate performance and risk management activities.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Chick-fil-A Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, Customers, and Staff to get answers, solve problems and identify opportunities. We measure success by the speed, accuracy, and experience we provide. The services we offer include customer support, general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.
The Lead Analyst role will be responsible for delivering insights that advance the mission and purpose of Chick-fil-A Customer Support through performing analyses and providing recommendations to efficiently and effectively fulfill our mission.
The role of the Lead Analyst includes:
- Partner in creating Chick-fil-A’s Customer Support Analytics roadmap
- Ongoing support of the Analytics roadmap and initiatives.
- Conduct the planning, organization, and execution of various types of analyses.
- Apply knowledge of analytical and statistical principles to develop timely analyses and reports that include dashboards and written interpretations of findings.
- Create and maintain metrics, governance and user reports, and other documentation as appropriate to enable insights to various stakeholders.
- Access, explore, adjust and analyze relevant support and Restaurant data from multiple sources and systems.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Enterprise Systems – Demand, Supply and Inventory Planning role is the System Owner and Functional Lead of the Oracle ERP Supply Chain modules/Buyers Workbench with responsibility for data flows, integrations, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Offsite Thawing Pilot. This person is responsible for partnering with each Business and functional BA group to define, document and consult on functional and technical requirements to support daily Operations and enable future growth of each Business.
As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.
The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components:
- Distribution Center– State-of-the-art warehouses that house supply for Chick-fil-A restaurants
- Production Distribution Center– Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants
- Transportation– Growing fleet of delivery vehicles that supply Chick-fil-A restaurants
The Enterprise Systems – ERP Procurement role is the System Owner and Functional Lead of the Oracle ERP Supply Chain modules with responsibility for data flows, integrations, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Offsite Thawing Pilot. This person is responsible for partnering with each Business unit to define, document and consult on functional and technical requirements to support daily Operations and enable future growth.
As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.
The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components:
- Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants
- Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants
- Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants
As part of the Customer & Market Insights team at Chick-fil-A, it is our role to value the Customer and provide meaningful insights that fuel innovation around service, product development, messaging and experience. The role of Lead Data Scientist for CMI is integral in using a limited set of machine learning and advanced modeling approaches to optimize our understanding of Customer behavior in order to optimize Customer satisfaction and sales growth over time. We are looking for an individual with strong analytical and research skills, a strong understanding of statistics and statistical modeling, a basic understanding of modern machine learning and its mathematical underpinnings, while possessing moderate programming skills with SQL, R and/or Python. We are looking for a fast learner with a passion for leveraging analytics to extract clear understanding and actionable insights from large data sets. This individual should be comfortable and competent working with partners to understand business problems, work through data challenges, and to convey clear and compelling insights.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
