Chick-fil-A Support Center Career Opportunities

  Please review the below information BEFORE expressing interest in the Leadership Development Program:    1. What is LDP?   2. Preparing to apply   3. 60-min Live Informational Session: Prior to applying, it is strongly recommended to attend a Live Informational Session to learn more about the program and ask questions to a recruiter and current LDP Participants. This virtual event dives deep into the history and purpose of LDP, the logistics of the program, training, salary and benefits, the interview process, and more. Please register here.   The Leadership Development Program (LDP) is a 24- to 36-month developmental program available to individuals who are interested in growing their business acumen and restaurant leadership skills in their pursuit of future leadership opportunities with Chick-fil-A or other businesses.  LDP’s vision is to be the premier global leadership development experience.  To develop the business acumen and restaurant leadership skills, LDP Participants are expected to spend time in two different positions:  Grand Opening Supervisor and Interim Manager.   As Grand Opening Supervisor, an LDP Participant’s main duties will be to recruit and manage a team of grand opening Trainers for each grand opening of a new Chick-fil-A brand restaurant, oversee training by the Trainers on brand standards and operational functions affecting brand standards, and consult during the new restaurant opening with the independent franchised Operator of the independently owned and operated restaurant business.   As Interim Manager, an LDP Participant’s main duties will be to manage all operations and Team Members at their assigned Chick-fil-A, Inc.-Operated Restaurant.  LDP Participants may work at different Chick-fil-A, Inc.-Operated Restaurants during their time in the Interim Manager position.    Further details on the job responsibilities of the Grand Opening Supervisor and Interim Manager positions are discussed below.     Additionally, LDP Participants may work in the Mobile Kitchen Lead position and/or in various temporary business positions at the Support Center when a need is identified for an LDP participant to lead a staff project.  Additional information about these potential additional positions will be made available as needed to successful applicants to LDP.

All interested applicants are strongly encouraged to attend an information session before submitting an application. To sign up, visit the registraiton page here: Info Session Sign Up.   The Leadership Development Program (LDP) is a 24- to 36-month developmental program available to individuals who are interested in growing their business acumen and restaurant leadership skills in their pursuit of future leadership opportunities with Chick-fil-A or other businesses.  LDP’s vision is to be the premier global leadership development experience.  To develop the business acumen and restaurant leadership skills, LDP Participants are expected to spend time in two different positions:  Grand Opening Supervisor and Interim Manager.   As Grand Opening Supervisor, an LDP Participant’s main duties will be to recruit and manage a team of grand opening Trainers for each grand opening of a new Chick-fil-A brand restaurant, oversee training by the Trainers on brand standards and operational functions affecting brand standards, and consult during the new restaurant opening with the independent franchised Operator of the independently owned and operated restaurant business.   As Interim Manager, an LDP Participant’s main duties will be to manage all operations and Team Members at their assigned Chick-fil-A, Inc.-Operated Restaurant.  LDP Participants may work at different Chick-fil-A, Inc.-Operated Restaurants during their time in the Interim Manager position.   Further details on the job responsibilities of the Grand Opening Supervisor and Interim Manager positions are discussed below.     Additionally, LDP Participants may work in the Mobile Kitchen Lead position and/or in various temporary business positions at the Support Center when a need is identified for an LDP participant to lead a staff project.  Additional information about these potential additional positions will be made available as needed to successful applicants to LDP.

POSITIONS OPEN FOR FALL 2023 SEMESTER   Have you ever been curious about the AI that enables Chick-fil-A’s warp speed drive thru or the tech stack behind its innovative Chick-fil-A One App?  What about the digital architecture behind that delicious Chicken Sandwich or the hardware behind those hot, fresh Waffle Fries?  Would you like to be a part of the digital community where innovations like these, and many more, are conceived, developed, and supported every day?  Chick-fil-A’s Digital Transformation and Technology (DTT) Department exists to enable and empower innovation and digital transformation at the world’s most caring company! And our Co-Op Program is your opportunity to join the team!   DTT’s Digital Co-Op is a 3 semester, non-consecutive (every-other-semester), learning accelerator program with tracks available for Technical (Engineering) or Functional (Business Analyst) participants. Semester 1 is a guided learning experience where you will gain hands-on exposure to the tools, technologies and infrastructure that help us serve. Semesters 2 and 3 offer you the opportunity to embed into teams and engage in meaningful and exciting, mission-critical work alongside your Co-Op Coach/Mentor and other DTT Staff and stakeholders across the organization. DTT Co-Ops devote time to innovating, developing, prototyping and experimenting with technology-based solutions to improve the experiences of Customers, Operators, Team Members, and other Chick-fil-A Support Center Staff.   Key program outcomes include: - Using modern coding technologies and practices to build cloud-based software products and solutions in an agile, team-based environment - Building proficiency in programming languages such as Java, JavaScript, Python, and Go, as well as functional capabilities like requirements gathering, interfacing with business partners, managing a backlog, etc. - Building technology plans and solutions to enable a digital workplace for corporate staff and restaurants. - Building relationships with technical and functional peers and Chick-fil-A Technology leadership - Building application development skills to understand how different systems interact  Examples of recent technical and functional Co-Op Projects include: - Investigate/serve as point of contact for new Machine Learning model orchestration and data validation tools for the department - Utilize data visualization tools such as Tableau and Power Automate to create a new, mission critical dashboard for a client team - Serve as Scrum Master on a key digital/mobile oriented initiative, assisting with business analyst tasks such as gathering requirements and writing tickets - Support a database transition backend project that involves building out the API and working with AWS Services - Design interfaces for new stations to be used by restaurant team members back-of-house; incorporating gamification and other successful experience design criteria to enhance user experience for all team members  To see some of the exciting work our team is engaged in, visit our Medium Blog.   Additional Program Distinctives and Expectations include: - Projects and assignments are designed to give you the opportunity to leverage your programming and/or project management skills in a real-life working environment. - In addition to project work, you’ll meet with key leaders across each function to better understand all aspects of the business. - You’ll experience first-hand Chick-fil-A’s corporate culture and participate in a range of DTT projects.  - This is a paid, full-time opportunity. Co-Ops are encouraged to not take coursework during their Co-Op Semester. Co-Ops are expected to work 3 non-consecutive semesters for Chick-fil-A.

Are you passionate about serving your colleagues? Do you love data and systems and using them to influence strategy and decision-making? Do you thrive in a fast-paced, collaborative team environment?   The Talent Systems team is at the intersection of People, Technology, and Analytics. Our mission is to empower and connect the People Team. We simplify People Systems and deliver People Insights to ensure Talent is Chick-Fil-A’s competitive advantage. We are passionate about improving the employee experience through well-designed technology, processes, and analytics.   The Talent Relations Product Lead is responsible for the full product lifecycle of a portfolio of digital Talent Relations & Compliance products empowering Chick-fil-A’s Talent strategy and experience. The Product Lead also serves as the primary technology partner to the Talent Relations & Compliance team.   The Product Lead advises and delivers digital solutions to empower the Talent Relations & Compliance team through business partnership, product strategy, solution delivery and support. The Product Lead owns product strategy and delivery for the portfolio of digital products supporting the Talent Relations & Compliance team - including Beeline Contingent Worker Management System; HR Acuity Case Management; ServiceNow forms and dashboards; and Talent Relations & Compliance Analytics. Primarily focused on the Beeline system, this portfolio of digital products will also include other complementary solutions and integrations seamlessly connecting it with the entire People technology ecosystem.   This role requires an experienced technology professional to become the trusted partner of the Talent Relations & Compliance team, provide technical leadership and consultation, and leverage advanced knowledge of system configuration and implementation. This Professional role leads and directs large projects independently, operates with a wide level of autonomy, and drives multiple projects simultaneously. The Product Lead will also serve as a back-up to another functional area (e.g. Core HR, Talent, Talent Acquisition) on the Talent Systems team. The role will report directly to the Senior Principal Team Leader, Talent Systems.  

The Restaurant Financial Systems team provides Operators and those who serve them with tools, reports and systems that equip them for profitable growth. We do this by building robust data infrastructure, maximizing the effectiveness of our systems portfolio, and offering users relevant and timely insights about their businesses. Analysts on the Restaurant Financial Systems team are responsible for maintaining a high degree of analytical competence and project leadership as they partner with Restaurant Operators, cross-functional staff teams and external vendors. They maintain a high level of subject matter expertise for a particular system and are often considered data & process owners within the organization. Lead Analysts are responsible for both proactive and responsive analysis, project planning and executing project details, and collaborating with others. They will develop comprehensive knowledge of 1-3 systems, serving as a subject matter expert for the business and offering input into the strategic technology roadmap supporting them. He or she will also be responsible for recommending and deploying changes to those systems to impacted Operators and Staff, by creating and ensuring execution of the project plan, communicating key details and escalating issues, and responding to results. They are able to leverage their deep knowledge and expertise to advise stakeholders, make strategic recommendations and influence both proactive and responsive direction.   The individual in this specific role is responsible for leading the full product management lifecycle of the Payroll system for Restaurants in the US and serving as a SME for this system. Prior experience with HRIS and/or HCM system will be beneficial.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Chick-fil-A has successfully implemented a modern cloud-native, self-service data ecosystem. In this role you will drive the design and implementation of the software components and features required to evolve it into a next-generation data fabric. You will be responsible for architecting, designing, and leading the implementation of features for the self-service frontend, metadata management capabilities, and advanced data management components related to our enterprise data lake, data warehouses, and other relational and non-relational data stores. Your daily work will require partnering with fellow engineers, the product owner, data and enterprise architects, stakeholders, vendor teams, and other parties following an agile methodology, while being part of a diverse team that values high performance and excellence as much as work-life balance.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Sr. Business Analyst – Warehouse Management Systems role is responsible for testing data flows, issue resolution, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Offsite Thawing Pilot.  This person also partners with each area of the Business to define, document, and consult on functional and technical requirements to support daily Operations and enable future growth of each Business.   As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.   The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components: - Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants - Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants

As a Lead Business Analyst you will work as part of the Identity & Access Management (IAM) team supporting Chick-fil-A's Identity Program. You will also be responsible for collaborating with functional and technical partners to implement IAM functionality, e.g Operator, Team Member, and Staff facing web apps, provisining and governance processes, and project rollouts and implementations. You will partner with other members of the Digital Transformation & Technology (DTT) department, as well as the business at large, to help them navigate the IAM space to achieve the best IAM related outcomes and drive and help define the strategy and design for various systems that work to deliver a seamless experience for all IAM customers.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Enterprise Systems – ERP Procurement role is the System Owner and Functional Lead of the Oracle ERP Supply Chain modules with responsibility for data flows, integrations, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Offsite Thawing Pilot.  This person is responsible for partnering with each Business unit to define, document and consult on functional and technical requirements to support daily Operations and enable future growth. As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.   The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components: - Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants - Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants

This role is responsible for leading the functional design of the critical Oracle-based restaurant systems that our Chick-fil-A owner/operators and team members use chain-wide for HR, Payroll and Benefits, as well as the integrations to other CFA systems. As a member of the Restaurant Labor Technology team, this role serves as a payroll and benefits functional liaison partnering with the associated teams in Financial Services, Legal and other areas of the business.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

At Chick-fil-A, Site Reliability Engineering is a technical function which mixes in influence. Across our 2000+ restaurants, cloud, and private data centers, SREs work with our DevOps teams to introduce and hone SRE principles, establish reliability goals, and develop tooling for operational observability. We are a small team working through many different patterns to bring observability to everyone. SREs at Chick-fil-A collaborate across teams and roles, feed learnings back into the organization, and learn all the ways technology is used along the way.   In this role, there is a strong focus on building the tooling and integrations necessary to easily onboard services into our next-generation platform. There will be a mix of platform and application-level work to support the vision of out-of-the-box visibility, monitoring, and dashboarding.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

Procurement Analytics strives to increase visibility into relevant information, both internal and external, to help Chick-fil-A leaders make better decisions. We are in the midst of a growing and vibrant business, with organizational and technological change the only constants. In pursuit of our goals, we: - Work closely with Strategic Sourcing to generate insights into indirect spend categories at Chick-fil-A, Inc. and its subsidiaries. - Track all related sourcing project activity, progress and delivery of value for the company. - Support other teams in Corporate Procurement as their needs require. - Collaborate with senior leaders within Corporate Procurement as well as executive stakeholders across the business. Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Digital Shared Platforms (DSP) at Chick-fil-A (CFA) is introducing a 3-year program to launch our computer vision automation capability which will enable us to provide compelling user experiences, scale support services in a healthy way, and provide valuable analytics as our business grows. Chick-fil-A is using machine learning and advanced modeling to solve many business-critical problems. In this role you will drive the design, architecture, development, and integration of Computer Vision across Chick-fil-A. This role will be responsible for researching and guiding our technical strategy around computer vision automation at CFA. This will include identifying best-fit computer vision solutions, building solutions to prove out technology concepts, and implementation of solutions to meet business needs. As their technical counterpart, you will partner with the IA Business Analyst that is responsible for business outcomes related to computer vision including object detection, tracking, reidentification, labeling, and quality assurance of production systems. This role will also include solutioning for how we manage computer vision IOT devices, cloud and edge architectures and integrations, and real-time data acquisition and analytics. As our capabilities grow, it will likely be necessary to develop relationships with partners outside of Chick-fil-A that can help us accelerate solution delivery and aid with daily operations of our computer vision technologies. Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

In the Scrum Master role, you’ll serve as a servant leader, helping our Feature Leads and Development teams to self-organize and deliver value for the CFA One platform.   We need you to apply your organization and leadership skills to help the Feature Leads understand and apply the Scrum methodology, as well as helping to plan and break down work in increments that the development teams can deliver successfully. Additionally, you’ll work with the Development teams to help them self-organize, focus on outcomes in an effort to get to a mutually accepted definition of “done” and help remove roadblocks that impede progress.   This role is based in Atlanta, GA   NOTE: This is a limited time, 3 year assignment role.    Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Process Improvement Project Lead is a professional role and part of the Customer Support, Continuous Improvement team. This lead role will assist in designing and implementing new processes for improving our customer support program and its business partners, which include IT, Marketing, New Initiatives across the organization that will impact customers and our own internal teams. This professional role requires a comprehensive knowledge in Lean, Kaizen, Six Sigma, and other business process improvement methodologies. Furthermore, the role requires a solid ability in new process design and redesign as well as statistical analysis.   The Project Lead works with Support Now teams and its business partners to identify pain points using qualitative and quantitative methods. Then, using the appropriate process improvement methodology, the Project Lead will lead, train, and/or assist in the project by giving them a holistic approach to measuring, improving, and documenting processes. The Project Lead must have excellent communications skills and the ability to quickly influence and move forward the creation of processes and projects that have been identified for continuous improvement. With these skills, the Project Lead will use a consultative approach with strong business acumen to complete these projects, which can be intra- or inter-departmental.   Projects taken on by the Project Lead are expected to yield significant results in increased productivity and quality. Also, it should result in improved customer support and increased skills and effectiveness across the team, function or enterprise.   CFA Help Overview Customer Support is an essential sub-department of Support Now within Field Operations. We provide support to our end customers and quick-service restaurants by making it easy for our customers to get answers, solve problems and identify opportunities. We measure success by the experience, speed, and accuracy we deliver with each interaction. The services we offer include general support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees and Customers. We also focus on continuous improvement, strategy, and insights to make things better for today and where Chick-fil-A is headed tomorrow.   If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Chick-fil-A’s In-house Agency (IHA) is focused on delivering creative excellence in advertising and customer communications while keeping pace with the speed of the business and providing cost stewardship. The IHA Creative team is responsible for generating ideas that push creativity and solve the Marketing department’s challenges across all lines of business. The Restaurant Creative Lead will play a big role in that.   The Creative Lead is responsible for developing original creative concepts and approaches, overseeing multiple projects through execution across multiple media channels. They will contribute to the development of marketing strategies, drive the collaborative efforts of the project’s creative and inspire teammates on all levels to exceed expectations.   The Creative Lead will have the opportunity to create at a high volume and pace for a fast-growing beloved brand. They will manage and lead the design of marketing communications through strategic direction, development of creative concepts and seamless execution, including copywriting. This leader should be well versed in how consumers interact with brands in a fragmented media environment and consequently understand how to create for it across various media channels –social, digital, experiential, in-restaurant, etc.

The IT Planning and PMO Project Manager will support the IT Planning team for IT initiatives across Chick-fil-A’s Distribution and Production businesses.  The position will assist with the execution and management of IT projects within the defined scope, work with business and IT leadership to establish project goals, objectives and deliverables and help drive IT organizational optimization as the IT organization grows and scales to support these rapidly growing businesses.    As part of the Chick-fil-A Supply/Bay Center IT leadership team, this individual will report directly to the Sr. IT Planning and Operations Project Lead. In addition to the above responsibilities, this individual will have responsibility for the following functional areas:   About Chick-fil-A Supply   Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com

The Lead Business Analyst within the Digital Transformation and Technology department is a member of the Customer Technology Solutions team who is the subject matter expert for their system and/or product. In this role, the Lead Business Analyst will serve as the subject matter expert for Customer Data and Privacy as it relates to all CFA One Customers. This role will work across all of the product teams within the Customer Technology Solutions program, serving as a Change Champion to prioritize and sequence work appropriately within Quarterly Planning cycles for the overall program.   Serving as the Customer Technology Solutions subject matter expert for Customer Data and Privacy, this role will work closely with product teams across the Customer Technology Program, as well as partner with other departments within Chick-fil-A such as: Legal, Information Security, Enterprise Analytics, and Customer Marketing and Insights. This role will be responsible for ensuring that all Customer Data and Privacy rules and regulations are scoped and implemented appropriately. Additionally, this role will serve as a consultant to the Customer Technology Solutions product teams, evangelizing best practices and regulatory compliance rules to ensure Chick-fil-A customer information is always secure.   This role is responsible for the end-to-end development of all Customer Data and Privacy technology changes across all Customer Technology Solutions product teams. To be successful in this role, the Lead Business Analyst (Change Champion) will be responsible for ensuring alignment across diverse business areas, and is accountable to the scope, priority and timing of technology development for key initiatives, while adhering to all regulatory and compliance deadlines.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Restaurant Financial Systems team provides Operators and those who serve them with tools, reports and systems that equip them for profitable growth. We do this by building robust data infrastructure, maximizing the effectiveness of our systems portfolio, and offering users relevant and timely insights about their businesses.   The Labor Lead Analyst is responsible for maintaining a high degree of analytical competence as they partner with other labor analyst(s) and staff to execute on the roadmap. This role will develop and maintain a high level of subject matter expertise for labor data, benchmarking and reporting products for Restaurants. Using their comprehensive knowledge, this role will be the point of contact for Restaurant/Operator and staff questions on use of the data and reporting. He or she will also be responsible for recommending and deploying changes based on Operator feedback to those data systems. The person in this role will develop comprehensive knowledge and serving as the subject matter expert on talent investment reporting across multiple platforms, being the business owner for all talent and labor data and maintaining and improving related data and processes.   They will have responsibility for both proactive and responsive analysis, data validation, project planning, executing project details, communicating with stakeholders and collaboration with colleagues. They will also have the opportunity to recommend or pursue enhancement to current models, in areas such as machine learning or AI.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Chick-fil-a’s Analytics Engineering is responsible for the Data Ecosystem and common services used in analytics which may include Big Data, ML Operations, computer vision, text, and speech analytics. In this role, you will design, architect and lead development for business-critical ingestion of supply chain data needed for operational and analytical systems.   You will be responsible for architecting, designing, and leading the implementation of data ingestion for Chick-fil-A’s Supply Chain. This effort will leverage Managed Airflow maintained by Chick-fil-A which uses an evolving set of data tooling and technology.     Your daily work will require partnering with fellow engineers, the product owner, data and enterprise architects, data scientists, business stakeholders, vendor teams, and other parties following an agile methodology, while being part of a diverse team that values high performance and excellence as much as work-life balance.    Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.