Chick-fil-A Support Center Career Opportunities

  Please review the below information BEFORE expressing interest in the Leadership Development Program:    1. What is LDP?   2. Preparing to apply   3. 60-min Live Informational Session: Prior to applying, it is strongly recommended to attend a Live Informational Session to learn more about the program and ask questions to a recruiter and current LDP Participants. This virtual event dives deep into the history and purpose of LDP, the logistics of the program, training, salary and benefits, the interview process, and more. Please register here.   The Leadership Development Program (LDP) is a 24- to 36-month developmental program available to individuals who are interested in growing their business acumen and restaurant leadership skills in their pursuit of future leadership opportunities with Chick-fil-A or other businesses.  LDP’s vision is to be the premier global leadership development experience.  To develop the business acumen and restaurant leadership skills, LDP Participants are expected to spend time in two different positions:  Grand Opening Supervisor and Interim Manager.   As Grand Opening Supervisor, an LDP Participant’s main duties will be to recruit and manage a team of grand opening Trainers for each grand opening of a new Chick-fil-A brand restaurant, oversee training by the Trainers on brand standards and operational functions affecting brand standards, and consult during the new restaurant opening with the independent franchised Operator of the independently owned and operated restaurant business.   As Interim Manager, an LDP Participant’s main duties will be to manage all operations and Team Members at their assigned Chick-fil-A, Inc.-Operated Restaurant.  LDP Participants may work at different Chick-fil-A, Inc.-Operated Restaurants during their time in the Interim Manager position.    Further details on the job responsibilities of the Grand Opening Supervisor and Interim Manager positions are discussed below.     Additionally, LDP Participants may work in the Mobile Kitchen Lead position and/or in various temporary business positions at the Support Center when a need is identified for an LDP participant to lead a staff project.  Additional information about these potential additional positions will be made available as needed to successful applicants to LDP.

Notice All applicants are highly encouraged to attend an information session before submitting their application. You can sign up thorugh Calendly here. Familiarity with the Program and our related expectations of Participants, based on the available, optional resources, will be a factor in our selection decisions. Additional Position Details Leadership Development Program Webpage   Job Overview The Leadership Development Program (LDP) is a 24- to 36-month developmental program available to individuals who are interested in growing their business acumen and restaurant leadership skills in their pursuit of future leadership opportunities with Chick-fil-A or other businesses.  LDP’s vision is to be the premier global leadership development experience.  To develop the business acumen and restaurant leadership skills, LDP Participants are expected to spend time in two different positions:  Grand Opening Supervisor and Interim Manager.   As Grand Opening Supervisor, an LDP Participant’s main duties will be to recruit and manage a team of grand opening Trainers for each grand opening of a new Chick-fil-A brand restaurant, oversee training by the Trainers on brand standards and operational functions affecting brand standards, and consult during the new restaurant opening with the independent franchised Operator of the independently owned and operated restaurant business.   As Interim Manager, an LDP Participant’s main duties will be to manage all operations and Team Members at their assigned Chick-fil-A, Inc.-Operated Restaurant.  LDP Participants may work at different Chick-fil-A, Inc.-Operated Restaurants during their time in the Interim Manager position.   Further details on the job responsibilities of the Grand Opening Supervisor and Interim Manager positions are discussed below.     Additionally, LDP Participants may work in the Mobile Kitchen Lead position and/or in various temporary business positions at the Support Center when a need is identified for an LDP participant to lead a staff project.  Additional information about these potential additional positions will be made available as needed to successful applicants to LDP.

As Chick-fil-A Supply continues to scale, we must equip the business, particularly physical operations, to rapidly go-live and scale in new buildings. The Transportation Process Implementation Lead will play a key role in developing our future leaders and staff with direct support of building go-lives through process implementation, real-time trouble shooting and exceptions management, execution and adherence measurement, and general subject matter expertise as it relates to CFA Supply transportation operations. About Chick-fil-A Supply Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care. For more information, visit cfa-supply.com. 

The Business Analyst – Warehouse Management Systems role is responsible for testing data flows, issue resolution, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Offsite Thawing Pilot.  This person also partners with each area of the Business to define, document, and consult on functional and technical requirements to support daily Operations and enable future growth of each Business. As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants. The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components: - Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants - Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants   About Chick-fil-A Supply   A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants.   Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.   This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.

The Lead Technical Product Owner, Regulatory & Compliance – CMMS (Computerized Maintenance Management Systems) role is responsible for testing data flows, issue resolution, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Offsite Thawing Pilot.  This person also partners with each area of the Business to define, document, and consult on functional and technical requirements to support daily Operations and enable future growth of each Business. As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants. The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components: - Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants - Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants

The Chick-fil-A Tax Department is responsible for tax compliance, technology, special projects, research, and audit defense functions for independently owned franchised restaurants and corporate activities. We exist to provide tax planning, regulatory reporting and consulting to stakeholders, governments, external auditors, and business leaders. As we grow in complexity and global footprint, we seek to influence business decisions, reduce tax liability, and mitigate risk. Primary responsibilities of this role is to support the Tax Department’s Sales Tax function performing complex tax research and analysis regarding sales tax issues impacting Chick-fil-A, Inc. and third-party franchisees with limited to minimal review. This role may lead or direct large special projects independently and may act as a liaison with other departments to complete projects with limited to moderate supervision.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Procurement Analytics strives to increase visibility into procurement categories and relevant information, both internal and external, to help Chick-fil-A leaders make better decisions. We are in the midst of a growing and vibrant business, with organizational and technological change the only constants.  In pursuit of our goals, this role will - Development of reporting on indirect spend - Research & Analysis of indirect spend markets, suppliers, innovation, opportunities, and risks - Collaboration with Corporate Procurement’s Strategic Sourcing, Procurement Operations, and Supplier Relationship Management functions to provide analytical support   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Supply Chain is building a Data and Analytics engine to power our future Supply Chain.  Much of the data that powers this engine comes externally from our Supplier and Distribution partners.  The Partner Data Lead will oversee the Partner Data Support (PDS) team who represents the communication and relational arms of Supply Chain Data Services to these partners.   This role will be critical in helping establish and maintain processes to hold our partners accountable in providing complete and accurate data.  To maintain quality partner data, this individual will need to leverage existing processes, systems, and contingent workers to ensure that our partners stay compliant.  This person will be responsible for the day-to-day activities, which includes monitoring and measuring data quality levels, identifying issues, performing root cause analysis, driving partners to resolution, and onboarding new supply chain datasets.  This individual will work across the enterprise with teams including Enterprise Analytics, Traceability, Supplier Quality and Safety, Digital Transformation & Technology, Distribution, and other various Supply Chain groups.    This partner data is key in providing all Supply Chain functions timely, quality information and the applied analysis they need for business decisions supporting Chick-fil-A Restaurant Operators.  Chick-fil-A Supply Chain is responsible for ensuring that Chick-fil-A Restaurants receive safe and reliable product in a manner that flows as seamlessly with Restaurant Operations as possible.

  To meet consumer demand and enable the continued pace of growth in our business, Chick-fil-A (CFA) is embarking on a journey to transform our Supply Chain. The scale of CFA’s supply chain network requires enhanced traceability capabilities to facilitate continuous supply for our restaurant Operators and ensure the safety and quality of our product at all times. As CFA’s supplier and distribution network grows in both scale and complexity, it becomes imperative to develop, coordinate and align End-to-End (E2E) traceability capabilities between CFA and our valued partners.  These efforts include investment in the process, technology and integrations that enable the seamless transfer of product and standardized data between partners and CFA.  This enables the ability to quickly and accurately trace compromised product at the restaurant back through the supply chain network to isolate lot level quality exposure at the Supplier level and quickly pull all impacted product off the shelf.  Safe, high-quality food is a cornerstone of the brand expectation that all our guests have come to expect. The Product Lead will function effectively as the Product Owner supporting Supplier Quality and Safety (SQS) leadership within Supply Chain.  There is contractual support to help enable partner coordination, but the Product Lead will be responsible for developing and refining Supply Chain traceability requirements.  This includes coordinating with CFA Supplier and Distribution partners to understand industry best practices, and then synthesizing that context into industry leading and/or best practice strategies for CFA’s unique network.  The successful candidate will need to have a functional knowledge of Supply Chain and traceability core competencies including GS1 standards, standard electronic data interchange (EDI) protocols and distribution operations best practices.  Additionally, data competency will be important as much of CFA’s traceability evolution is enabled through enhanced data capture, transfer, transformation, and visualization.  Lastly, the role will require effective coordination with the internal stakeholders that support the enablement of traceability capabilities including Digital Transformation & Technology (DTT), SQS business outcome owners, Supply Chain Data and Analytics (SCDA), and other operational teams that would benefit from the data enabled through the improved traceability capabilities.  With these partnerships in place, the individual will then drive execution against the established business requirements. Over the next several years, this role is expected to lead design, implementation, and evaluation of business processes across the restaurant chain, distribution and supplier partners. This person will have the opportunity to create and integrate enterprise-level solutions and will support the drive for supply chain innovation unique to the food service industry.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

The Employee Relations Consultant is responsible for conducting civility recommendations under the guidance of the Talent Relations Director and providing recommendations to leadership. This person will also be involved in research and reporting as needed, aiding in compliance matters, and aiding in the consistent administration and training on employment law matters.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Chick-fil-A, Inc. has a stated intent to expand business interests through the creation of complementary, expansive, and innovative domestic and global entity businesses. Chick-fil-A International, Chick-fil-A Supply, and Bay Center Foods are current entity businesses that have emerged from this strategy. This approach is heavily technology-dependent to support the diverse business requirements and operational environments inherent in global expansion and vertical integration through distribution and food production entity businesses (multi-lingual, multi-currency, industrial, etc.). This role will design, deliver, and maintain complex LAN, WAN, and premise infrastructure technology solutions across Chick-fil-A International, Chick-fil-A Supply, Bay Center Foods, the Supply Chain Development Center, and other entities. Through internal and external partnerships, this role will also influence and contribute to strategic planning efforts as Chick-fil-A continuously improves the delivery of infrastructure services supporting at scale. The role will report to the Entity Technical Services (ETS) Common Services leader, serve as part of the ETS Common Services team and will partner closely with others in the ETS team and within the larger Digital Transformation and Technology (DTT) department. The position is based in Atlanta, GA. Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Enterprise Systems – Lead ERP Procurement Product Owner role is the System Owner and Functional Lead of the Oracle ERP Supply Chain modules with responsibility for data flows, integrations, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Offsite Thawing Pilot.  This person is responsible for partnering with each Business to define, document and consult on functional and technical requirements to support daily Operations and enable future growth of each Business. As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants. The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components: - Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants - Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants

As a part of the Chick-fil-A Supply Chain Data Services team, the Supply Chain Data Engineer will design and implement necessary analytics infrastructure on technically complex projects, focusing on developing solutions to data modeling and/or analytics technology needs.  They must be able to quickly develop mastery of the needed subject across any line of business for which they are responsible. The role must have strong analytical and data modeling skills, a deep understanding of database technology and data use within analytic platforms, and they must have strong programming skills with SQL and/or Python This role will directly support our Chick-fil-A Supply Chain data foundation, focusing on transforming data for business and analytic needs.   The data engineer plays an essentail role, providing the business with the visibility required to manage our complex business.  The ability to collaborate well with both IT and business partners to achive goals is also essential. This role is also responsible to educate others about the use of key data assets and help drive overall data literacy. 

As a part of the Chick-fil-A Supply Chain Data Services team, the Supply Chain Data Engineer will design and implement necessary analytics infrastructure on technically complex projects, focusing on developing solutions to data modeling and/or analytics technology needs.  They must be able to quickly develop mastery of the needed subject across any line of business for which they are responsible. The role must have strong analytical and data modeling skills, a deep understanding of database technology and data use within analytic platforms, and they must have strong programming skills with SQL and/or Python This role will directly support our Chick-fil-A Supply Chain data foundation, focusing on transforming data for business and analytic needs.   The data engineer plays an essentail role, providing the business with the visibility required to manage our complex business.  The ability to collaborate well with both IT and business partners to achive goals is also essential. This role is also responsible to educate others about the use of key data assets and help drive overall data literacy. 

The Lead, New Restaurant Advisor is responsible for developing and overseeing the deployment of the external communications strategy (including all public relations and marketing activities) for new restaurant openings. This position reports directly to the New Restaurant Team Lead and requires a close partnership with Field Operations as well as Real Estate. Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

Chick-fil-A’s Shared Platforms team has developed a growing set of applications (web, mobile, chat, voice), organized under several product portfolios, which streamline the Restaurant support experience as well as provide the backbone for communications and real-time Restaurant performance tools for Operators and Team Members. The domain and enterprise APIs which serve these applications provide a straightforward, vendor-agnostic access to data for DSP and across the entire department. Each product in a portfolio is nurtured and supported via a small, independent team made of engineers specializing in variety of frontend and backend technology stacks. As an engineering leader specializing in backend technologies and API infrastructure, you will lead the technology direction for a suite of experience APIs, domain/enterprise APIs and other cloud-native infrastructure organized under a single product portfolio. You will shepherd these APIs by leading an established or virtual backend focused DevSecOps team serving a variety of stakeholders and consumers and you will have an opportunity to greatly influence the technical direction of one or more client applications from the context of this backend services team. You will have an opportunity be embedded into and potentially rotate amongst product teams to gain more specialized context and extend influence. As an engineering leader of a backend services team, you will influence the direction of service implementation, propose solution architecture for the team’s feature development and internal processes/pipelines alike, plan with a product owner to adopt new technologies and strategies for upcoming features, champion sound engineering disciplines within the working rhythms of the team and pursue a strong engineering culture amongst team members. As a software engineer, you will also be actively involved in the implementation of features and writing code. You will specialize in one or two languages and a cloud infrastructure ecosystem. You will leverage your experience and knowledge of industry-accepted cloud-native application architecture principles. You will begin to lead your team toward specialization of microservices, event-driven and DataOps architectures. Your role will require you to exhibit maturity and wisdom as a thought leader, innovator, negotiator, planner, estimator and objective arbiter of tradeoffs.   You will have an opportunity to mentor senior staff engineers, and as the pace or scope of work grows, you will likely work alongside an implementation partner engineering lead to provide additional development capacity for the team.   This role is based in the Atlanta, GA area. Relocation is available for the selected candidate.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

In the Chick-fil-A Lead Software Engineer role you’ll serve as a problem solver, influencer, mentor, architect, and expert software engineer. We need you to apply the technical experience you have gained in software development and infrastructure support to the design, development, and delivery of highly engineered, complex technical products. You will both collaborate through partnerships and contribute as a member but will not be responsible for HR management duties. Instead, you’ll be able to focus on the technical aspects of delivering successful digital transformations related to cloud migrations, system architecture and support, and serving data centered around Chick-fil-A location systems.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

This position entails the planning, coordination, and managing of activities related to the physical inventory requirements in the Chick-fil-A Supply Distribution Centers (DC). This includes forecasting, demand planning, inventory management, creating and issuing purchase orders, and supplier integration and relationship management. The position interfaces with suppliers, DC management, Chick-fil-A, Inc. Supply Chain, Marketing, QA, and Finance. The role will support multiple distribution centers.   This position requires the staff member to utilize a diverse range of skills and experiences in the overall support of company operations and requires a high degree of independence in the execution of these responsibilities. The Sr. Analyst works closely with the Chick-fil-A Supply leadership team to establish and continually improve the organization’s performance, productivity, efficiency, and profitability through effective supply chain management methods and strategies. This role will report to the Team Lead, Inventory and Demand Planning and resides in Chick-fil-A Supply LLC.   About Chick-fil-A Supply A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants.   Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.   This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation

The Sr. Business Analyst will work as part of the Business Process team and is responsible for designing, documenting, and implementing business processes across the network of Chick-fil-A internal distribution centers to ensure that they meet the needs of the business and operate effectively.  This candidate is responsible for understanding business needs and working with business owners and the IT group to define technical requirements to support those needs.  Over the next several years, this role is expected to grow designing, implementing, and evaluating business processes across multiple distribution centers distributing ~$3B/yr. worth of product to Restaurants. This candidate will have the opportunity to create and integrate enterprise-level processes and will support the drive for supply chain innovation unique to the food service industry.     About Chick-fil-A Supply A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants.    Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.   This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.

The Sr. Financial Analyst is responsible for providing support in the critical areas of Financial Planning and Enterprise Analytics for Chick-fil-A Supply and Bay Center Foods. This role will focus on understanding the needs of the business and helping to develop the strategy and financial modeling aligned with its objectives, coordinating with subject matter experts and key stakeholders to create solutions, defining, and providing performance goals and metrics, and creating/driving internal processes and systems to ensure appropriate due diligence is applied to business decisions.   About Chick-fil-A Supply A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants.  This position will provide multi-site, financial planning and analysis (FP&A) leadership for our network. Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs. The Chick-fil-A Supply distribution service network is comprised of two components: - Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants   About Bay Center Foods A wholly owned subsidiary of Chick-fil-A, Inc., Bay Center Foods, LLC is a state-of-the-art, highly automated and technology-focused food production facility that serves Chick-fil-A restaurants across the country.  Bay Center plays an important role in Chick-fil-A’s growth, enabling innovation to improve team member, and ultimately the customer experience.