Chick-fil-A Support Center Career Opportunities

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City, State Atlanta, GA
Chick-fil-A’s In-house Agency (IHA) is growing rapidly, in its 5th year as an established department, producing thousands of assets across all channels. The In-house agency streamlines and optimizes the creative and production processes, providing better, faster, cheaper and consistent creative assets to Operators and staff stakeholders. This individual will manage two field facing software systems leveraged by over 3,000 Chick-fil-A Restaurants. First, The Studio, which is the Restaurant facing portion of our Digital Asset Management system and contains thousands of approved marketing assets and customizable templates. Next, management of our Social Media Publisher (SMP) tool which is utilized by...
Job Function
Marketing
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Requisition ID
2024-16988
City, State Atlanta, GA
This position will serve as a member of Entity Technical Solutions International (ETSI) team within the Digital Transformation and Technology (DTT) department. This position is responsible for ensuring the successful design, implementation, and on-going support of complex international technology portfolios spanning various functional business areas within the Chick-fil-A enterprise including, but not limited to Operator Technology, Customer Technology, Staff Technology, and Shared Services. This position will also be responsible for navigating new complex business entity structures, varying international regulations, and global infrastructure needs specifically for Canada and Puerto Rico. This role will...
Job Function
Information Technology
Travel Requirements
20%
Position Type
Experienced Professionals
FLSA Status
Exempt
Requisition ID
2024-17023
City, State Atlanta, GA
The Employee Relations Consultant is responsible for conducting civility recommendations under the guidance of the Talent Relations Director and providing recommendations to leadership. This person will also be involved in research and reporting as needed, aiding in compliance matters, and aiding in the consistent administration and training on employment law matters.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Human Resources/People
Travel Requirements
20%
Position Type
Experienced Professionals
FLSA Status
Exempt
Requisition ID
2024-17027
City, State Atlanta, GA
As a Lead Data Scientist, you will be responsible for leading significant role-specific project work as a part of a larger cross-functional team in support of one or more lines of business.  Lead Data Scientists typically leverage and implement pre-defined analytics patterns and infrastructure on projects that are moderately complex, requiring working knowledge of a more limited set of machine learning, optimization, simulation, or other advanced modeling approaches. They must be able to quickly learn new subject-matter in support of a specific project or task. Our Lead Data Scientists typically work with latitude for action or decisions on specific projects, solutions, or technical...
Job Function
Supply Chain
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Requisition ID
2024-17034
City, State Atlanta, GA
This role will serve on the Fee Calculation Report (FCR) Systems team within Restaurant Accounting Strategy and Systems. The FCR Systems team maintains and enhances various Restaurant Financial Systems.   Project Leads on the team are responsible for project strategy, leadership, and execution as they partner with Accountants and other stakeholders across the business. They leverage their deep knowledge and expertise to advise stakeholders, make strategic recommendations and influence both...
Job Function
Accounting/Financial Services
Travel Requirements
5%
Position Type
Experienced Professionals
FLSA Status
Exempt
Requisition ID
2024-17051
City, State Atlanta, GA
The Lead Business Analyst will work as part of the Business Process team and is responsible for designing, documenting, and implementing business processes across the network of Chick-fil-A internal distribution centers to ensure that they meet the needs of the business and operate effectively. This individual is responsible for understanding business needs and working with business owners and the IT group to define technical requirements to support those needs. Over the next several years, this role is expected to grow designing, implementing, and evaluating business processes across multiple distribution centers distributing ~$3B/yr. worth of product to Restaurants. This candidate will have the...
Job Function
Supply Chain
Travel Requirements
20%
Position Type
Experienced Professionals
FLSA Status
Exempt
Requisition ID
2024-17110
City, State Atlanta, GA
Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities.  We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.    This role will support IT Agents who work...
Job Function
Help Desk
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Requisition ID
2024-17238
City, State Atlanta, GA
As a member of the Treasury/Corporate Cash Management team, this role will participate in supporting cash management functions at both a corporate, restaurant and international level. In this role we are looking for someone with analytical skills, who can independently problem solve and continually seeks process improvement. Previous banking/Treasury experience instrumental in meeting expectations of this role.     Our Flexible Future model offers a healthy mix...
Job Function
Accounting/Financial Services
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Requisition ID
2024-16176
City, State Atlanta, GA
As a Senior Regional Pricing Analyst on the Restaurant Pricing team, you will help support the pricing strategy utilized in Chick-fil-A restaurants. In this role, you will work with the Restaurant pricing team and other professionals across the business to analyze and implement complex pricing solutions relevant to our Customers and Restaurant Operators. The right candidate for this role will enjoy collaborating with others, executing detailed pricing implementations, analyzing data to generate insights, and researching issues and solutions. This role requires a highly responsible...
Job Function
Accounting/Financial Services
Travel Requirements
25%
Position Type
Experienced Professionals
FLSA Status
Non-Exempt
Requisition ID
2024-16548
City, State Atlanta, GA
The Benefits, Payroll & Mobility Solutions (BPMS) team exists to attract, retain, and retire top talent by providing a precise, industry leading, and seamless benefits and payroll experience. We offer benefits and payroll solutions to a diverse and growing set of both domestic and international entities while influencing organizational strategy with a focus on financial discipline, ingenuity and compliance.   The Benefits, Payroll & Mobility Operations team focuses on supporting Staff systems as data...
Job Function
Accounting/Financial Services
Travel Requirements
5%
Position Type
Experienced Professionals
FLSA Status
Non-Exempt
Requisition ID
2024-16689
City, State Atlanta, GA
Scope of responsibility: The International Onboarding Sr. Specialist will take charge of overseeing and orchestrating the seamless onboarding of new international suppliers into our procurement systems.  The Onboarding Sr. Specialist will work with the Project Lead - Corporate Procurement Operations to understand compliance requirements, tax regulations, and legal obligations in existing and future international and help ensure process and system adaptations are made to encompass these new jurisdictions.  The Onboarding Sr. Specialist will be responsible for monitoring progressing of...
Job Function
Accounting/Financial Services
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Non-Exempt
Requisition ID
2024-16811
City, State Atlanta, GA
Do you love Android and Kotlin? Do you obsess over great customer experiences?  Are you passionate about building great Android applications using the latest approaches with Kotlin, Compose and Coroutines?    Chick-fil-A is looking for a Senior Software Engineer - Android Mobile Development to join the Customer Technology Team to help build the Chick-fil-A Android App that our...
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Requisition ID
2024-16922
City, State Atlanta, GA
This senior software engineer role is focused on backend development for the Mobile App DevOps team.   The team is responsible for multiple products including: - CFA Supply App – Android/IOS/Ipad app the puts supply chain in the hands of restaurant Operators and enables amazing customer support - RoutCFA App – Android app using by drivers and transportation managers.  This is a critical app that guides drivers...
Job Function
Information Technology
Travel Requirements
0%
Position Type
Experienced Professionals
FLSA Status
Exempt
Requisition ID
2024-16929
City, State Atlanta, GA
Restaurant Accounting is one of five teams withing Restaurant Financial Services. Restaurant Accounting consists of two key functional areas: Regional Accounting Support and Accounting Strategy. Within these areas, we provide accounting support and strategy for: Chick-fil-A domestically franchised and company owned restaurants, STC Brands, Beyond the Restaurant, Operations Accounting, International restaurants, and our Restaurant Fee Calculation and Profit/Loss Reporting system. We take pride in providing "Second Mile" service to our customers which consists of Operators, STC Brands Executive General Managers, Team Members, Support Center Staff, and 3rd party vendors.  
Job Function
Accounting/Financial Services
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Non-Exempt
Requisition ID
2024-17103
City, State Atlanta, GA
The Sr Business Analyst will work as part of the Business Process team and is responsible for designing, documenting, and implementing business processes in the Master Data Management (MDM) space across the network of Chick-fil-A internal distribution centers to ensure that they meet the needs of the business and operate effectively.  This candidate is responsible for understanding business needs and working with business owners and the IT group to define technical requirements to support those needs.  Over the next several years, this role is expected to grow designing, implementing, and evaluating business processes across multiple distribution centers distributing ~$3B/yr. worth of product to Restaurants. This candidate...
Job Function
Supply Chain
Travel Requirements
20%
Position Type
Experienced Professionals
FLSA Status
Exempt
Requisition ID
2024-17109
City, State Atlanta, GA
Chick-fil-A's Corporate Procurement Team is experiencing a transformation that will impact the entire organization and we want you to join us in the journey. During this transformation, the Enterprise Supplier Management (ESM) Program was created to stand up a single end-to-end process that helps Staff understand how to source, contract, onboard and manage suppliers.  The Procurement Coordinator will shepherd staff through the purchasing journey by navigating through processes and systems, while adhering to procurement policies. This will enable the Corporate Procurement team and ESM Program to increase oversight, operational efficiencies, financial stewardship, and stakeholder...
Job Function
Accounting/Financial Services
Travel Requirements
5%
Position Type
Experienced Professionals
FLSA Status
Non-Exempt
Requisition ID
2024-16638
City, State Atlanta, GA
Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service Restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities.  We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy, and insights to make things better for today and where Chick-fil-A is headed tomorrow.  
Job Function
Help Desk
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Non-Exempt
Requisition ID
2024-17226
City, State Atlanta, GA
The Spotlight Systems Analyst II role serves on the Customer Technology Solutions (CTS) team within the Digital Transformation and Technology (DTT) department. As a Systems Analyst, you will have the opportunity to partner with other System Analysts and stakeholders in various departments, including the Marketing department (primarily the Customer Digital & Delivery and Brand Activation & Marketing teams), the Support Now department, and other teams within DTT. Together, you will support our shared vision to build digital experiences that enable us to "know someone's story so that we can care for them personally".  
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Requisition ID
2024-16359
City, State Atlanta, GA
The Restaurant Experience Systems Analyst role serves in the Customer Technology Solutions team within the Digital Transformation & Technology (DTT) department. In this role, you will join a team responsible for the development and management of Chick-fil-A's new commerce technology experience. The Restaurant Experience team is seeking multiple Systems Analyst to support this new and growing commerce ecosystem. One of the agile product teams where these System Analyst roles reside is an API service team that is building the backend architecture that supports the creation and execution of transactions in our order taking and fulfillment products while also improving restaurant technology resiliency....
Job Function
Information Technology
Travel Requirements
20%
Position Type
Experienced Professionals
FLSA Status
Exempt
Requisition ID
2024-16921

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