Principal Program Lead, Staff Audience Team
Diversity, Equity and Inclusion (DE&I) is a Strategic Bet for Chick-fil-A, Inc., which means that the organization is committed to prioritizing resources to embed DE&I into the strategy, culture and operations of the business. The role of Principal Program Lead reports to the Director of DE&I and is a full-time member of the DE&I Strategic Bet Team, whose purpose is to inspire individual commitment and grow organizational capability to integrate DE&I across the enterprise. This Principal Program Lead will support the implementation of strategic DE&I initiatives of the Staff Audience Team through partnering with all functional departments to advance DE&I in talent practices and work processes to ensure that all Staff at the Support Center experience a culture where they can thrive and belong.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Chick-fil-A Tax Department is responsible for tax compliance, technology, special projects, research, and audit defense functions for independently owned franchised restaurants and corporate activities. We exist to provide tax planning, regulatory reporting and consulting to stakeholders, governments, external auditors, and business leaders. As we grow in complexity and global footprint, we seek to influence business decisions, reduce tax liability, and mitigate risk.
This role will support the Tax Department, and the business as a whole, through identifying, negotiating, and securing incentives on behalf of Chick-fil-A, Inc. and its subsidiaries.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Chick-fil-A, Inc., is seeking a Principal Culinary Lead on the Culinary & Commercialization team, which is part of the Menu & Packaging team in Marketing.
The Culinary & Commercialization team is responsible for cultivating remarkable food that drives Customer trust and brand value, and is executable with excellence by Team Members. This includes the development of craveable new menu items, the improvement of existing menu items to increase relevance and protect quality, and developing menu process simplifications to improve the Team Member experience.
The primary responsibility for this role will be to support short and long-term projects focused on optimizing chicken quality. This work requires an understanding of food science and meat processing, and includes formulation development to optimize flavor and consistency of the product. This role will include recipe development and reformulation and requires a technical understanding of food science and sensory science in order to match existing recipe sensory attributes at the secondary ingredient level. Additionally, this role requires working closely with suppliers and legal to ensure supply redundancy for existing menu items, such as onboarding new suppliers and new facilities.
This role requires leading with autonomy and collaborating with Menu Strategy, Category Leaders, Menu Services, Packaging, Production Design, Customer & Market Insights, Supply Chain, Food Safety, Supplier Quality & Safety, Operators and Team Members to achieve desired results.
This individual requires a high-level of self-direction and a proactive mindset that can provide innovative solutions to drive business growth. He or she should have a passion for exceeding Customer expectations, for food and the science behind it, and for the Chick-fil-A brand. It is important that this role be able to collaborate effectively across various teams as well as influence senior leadership and project leaders in regard to operational considerations.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Chick-fil-A, Inc. has a stated intent to expand business interests in Canada, Puerto Rico and to the EMEA and APAC regions. As a result, Chick-fil-A is seeking a highly experienced Principal Team Leader to lead a team of Engineers focused on our Canada and Puerto Rico Technology Strategy.
In this role, you will be responsible for managing and mentoring a small group of highly skilled professionals, driving architectural strategy, and ensuring delivery excellence. You will work closely with the Technical Leader for International Technology in Entity Technical Services to align team priorities with broader organizational initiatives and influence the strategic direction by providing input that may directly impact specific programs or areas of the business that may have a broader impact across the organization.
The role will report to the Technical Leader for International Technology in Entity Technical Services, serve as part of the International Technology leadership team, and will partner closely with other senior technical leaders within the Digital Transformation and Technology (DTT) department. The position is based in Atlanta, GA.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Food Safety team at Chick-fil-A exists to serve safe food to protect our guests and our good name by keeping safe service first. Food Safety resides in the Field Operations department which is focused on helping Operators thrive in a dynamic restaurant environment.
The Food Safety team is seeking a Principal Program Lead dedicated to providing strategic project management to new food safety tools, systems, and processes through multiple phases of the Innovation process (prototype, validate, and launch). This role will support the Risk Analysis and Mitigation team within Food Safety through the initial research and development phase. Once a new food safety tool, system, or process is identified, this role will take the lead managing the project through a comprehensive testing process. Pending a successful test, this role will lead the rollout of the new food safety resource to the field.
This role will work closely with Food Safety, Quality, Supplier Quality & Safety, Production Design, Facilities & Equipment, Principal Operation Leads, Corporate Communications, Learning & Development, Rollout Strategy Team, Operators and Team Members to achieve desired results.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Sr. Design Lead, Change Management role is a critical role within the Design Integration team. The Change Management position will lead design partners in managing and communicating changes within prototypical templates, standards and processes to help support existing and new restaurant programs. This role will continue to improve upon the Change Management process to find efficiencies for quicker decision making and clearer communication. This role will work directly with stakeholders within Restaurant Development to align on solutions for work being incorporated into new and existing restaurants and to ensure they are on brand and meet Chick-fil-A Design Standards. This role will be responsible for providing cost estimation and forecasting and managing the approval process with Restaurant Development leadership teams. This role will also assist in supporting New Restaurant template management.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Restaurant Financial Data & Systems team provides Operators and those who serve them with tools, reports, and systems that equip them for profitable growth. We do this by building robust data infrastructure, maximizing the effectiveness of our systems portfolio, and offering users relevant and timely insights about their businesses.
The individual in this Sr. Lead Advisor role contribute to the mission of the RFD&S team through key partnership connections with critical cross-functional teams across the business as part of established Product Management practices. Primary focus of responsibility is to ensure alignment and awareness with these partners and key initiatives and the strategy and roadmap for the Restaurant HRIS program, which includes HR systems, scheduling systems, timekeeping systems, and/or payroll systems. As such, the person in this role should have an understanding of HRIS systems and the impact they have, a desire to partner with others across the organization, and a passion for supporting Operators and the teams they lead.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Supply Chain Partner Experience team empowers the overall Supply Chain organization in meeting their goals and objectives by enabling capabilities for our external supplier and distribution partners. Within the Partner Experience team, the Partner Integration team develops the people, processes, and technology to enable Supply Chain’s partner policy management capability.
This role will serve as a liaison to our partners representing our policies, facilitating technology and data onboarding, offering training, and supporting our partners to ensure the movement of information throughout our network. Building effective relationships with our partners by collaborating with the Chick-fil-A relationship owner, Supply Chain functional teams, and other departments is critical to success in this role.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Join our innovative and dynamic cybersecurity engineering team as a Senior Lead Cybersecurity Engineer. In this role, you'll be at the forefront of securing our cutting-edge technologies. If you're driven by the thrill of solving intricate puzzles, embracing new challenges, and collaborating with brilliant minds across various disciplines, this position offers the perfect blend of autonomy, teamwork, and personal growth. As a senior leader, you'll be a pivotal force in shaping our cybersecurity strategies, fostering creativity, and driving excellence in safeguarding our digital landscape.
If you are energized by innovation, excited to lead, thrive in a collaborative environment, and are eager to shape the future of cybersecurity, we invite you to apply. Join us in our mission to safeguard our digital landscape with creativity, passion, and expertise. Your journey to cybersecurity excellence starts here.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Senior Lead Engineer will lead and be responsible for the technical design, improvement and maintenance relationship of projects within Supply Chain Innovation development and prototyping operations. This role will be located within the Supply Chain Development Center (SCDC), focused on innovating distribution facility, equipment, tools, machinery, and related areas of a world-class food Production Distribution Center (PDC) serving Chick-fil-A Operators, team members, and Customers.
Leveraging their mechanical and electrical expertise, this role will lead process and equipment design, build, testing, improvement, installation and startup in support of pilot transformation/production/distribution facilities. This role will troubleshoot complex problems and will directly interface with the third-party maintenance team.
Given this is a new venture, this role will have the unique opportunity to help build our management approach and culture as it pertains to food transformation and distribution systems, by establishing standards, processes, job aids, trainings, and programs. This role will work closely with PDC leadership and different types of personnel, such as plant employees, truck drivers, equipment operators, etc., in addition to the Safety, Quality, and Compliance Lead to ensure the mission of the PDC is fulfilled.
The Senior Lead Engineer will report directly to the SCDC Manager.
A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants.
Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.
This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.
This role will support the Restaurant Development department by delivering analytical insights that support decisions around new restaurant and existing restaurant strategies. Strategies include measuring the performance and influencing the prioritization of new restaurants, facilities, equipment, and major remodels. In addition, this position will be expected to coach others in methods spanning across the analytical spectrum.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Talent Privacy and Records Retention Senior Lead Advisor will work with the ongoing development and operations of the talent functions and records management activities. The Senior Lead Advisor will be a thought partner in developing and executing a records retention strategy, schedules for retention, developing and conducting training, and implementing methods of inventory completion and preserving and purging vital Talent records. This role will be an expert in the processes and procedures related to record retention and privacy. In addition, the Senior Lead Advisor will be responsible for compliance requirements, records keeping best practices, electronic and offsite storage solutions, and other records management issues related to Staff and vendors. In addition, the role will maintain electronic and paper talent files as a critical coordinator of offsite records activities, monitor activities of vendors and users, and will inform policy and procedural improvements to existing workflows.
This individual will be primarily responsible for developing, coordinating, and monitoring Chick-fil-A's safety and quality programs for the Equipment and Smallwares supplied to our restaurants. This individual will also be responsible for facility inspections of approved vendor plant locations and providing technical assistance to both Operators and vendors in regards to Food Safety and Quality. Additional responsibilities include implementing and updating the audit program for supplier performance management.
The Sr. Design Lead, Integration Readiness role consults to solution ideation and is responsible for leading and directing the creation of design implementation guidelines and standards to help expedite the integration of innovation and solutions into the Test and Rollouts and Change Management process. The role will lead validation of solutions for their respective area and coordinate multi-vendor engagement needed to execute solutions. This role will work directly with Design staff and the Test & Rollouts team as well as others across the organization to help expedite the integration of new design solutions, operational strategies, and Restaurant designs to the field for both new and existing Restaurants. This role will work closely within Design Integration team, including National Accounts and Integration Execution Support, to make sure vendors and partners are prepared and changes are incorporated into DesigNotes, templates and standards.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
In the Chick-fil-A Senior Lead Software Engineer role you’ll serve as a leader, problem solver, mentor, expert software engineer, and influencer of software engineering at Chick-fil-A. We need you to apply the technical experience you have gained in software development and SRE to the design, development, and delivery of highly engineered, complex technical products. This role presents an exciting opportunity to design and build a comprehensive digital commerce intelligence hub that will aid in incident prevention and response solutions that will enable digital commerce at Chick-fil-A to operate at scale, with high availability and resiliency, and with uncompromising security and care for our customers and Chick-fil-A Operators.
Welcome to the Cybersecurity Incident Response & Operations team at Chick-fil-A. We are a dedicated group focused on identifying and neutralizing cyber threats against our organization. Currently, we are seeking an experienced analyst to join our team. In this role, you will collaborate closely with our Customer Technology Solutions Team (CTS) to proactively identify and respond to cybersecurity threats and attacks specifically aimed at our customer-facing systems, including our web properties, APIs, and customer loyalty program.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Sr. Team Leader, Delivery & Faculty is responsible for ensuring the delivery of high impact learning and development programs across all Chick-fil-A audiences. Responsible for leading a shared service model of highly capable and tenured facilitators, this leader understands the facilitation requirements and objectives for each learning solution, determines the facilitation resourcing strategy, whether internal or external, best suitable for each individual learning offering.
S/he has learning industry experience and knows how to select, prepare, coach, develop and lead Talent to deliver a wide range of content, across diverse audiences in a dynamic, multi-modal environment. S/he is accountable for ensuring the successful implementation of facilitation across Learning audience.
S/he is responsible for understanding current learning and facilitation trends while also anticipating and preparing for future needs and opportunities.
The Sr. Team Leader, Delivery & Faculty is a practitioner of the profession and is expected to facilitate 10%.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Benefits, Payroll & Mobility Solutions Team (BPMS) exists to attract, retain, and retire top talent by providing a precise, industry leading, and seamless benefits and payroll experience. We offer benefits, payroll, and mobility solutions to a diverse and growing set of both domestic and international entities while influencing organizational strategy with a focus on financial discipline, ingenuity, and compliance.
This professional role leverages a working knowledge of Chick-fil-A, Inc. benefits, payroll and mobility policies and practices, combined with accounting knowledge and expertise to ensure compliant and appropriate accounting. This role is responsible for the preparation, reconciliation and reporting of various general ledger accounts and bank accounts, including activity between Chick-fil-A, our Vertical Business Lines, and other related entities. This role will possess an understanding of GAAP and any relevant Chick-fil-A accounting policies and practices. This professional role requires a high degree of integrity and confidentiality when working with sensitive data.
The Benefits, Payroll & Mobility Solutions Team is seeking a natural problem solver who enjoys digging into details, continuous process improvement and a mix of both independent work and collaborative partnerships.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
As the industry leader in overall customer satisfaction, Chick-fil-A thrives on pioneering what’s next. We’re looking for a seasoned professional to drive our technological vision for the point of sale forward. The role of Senior Lead Mobile Engineer on our point of service product is not just about being an expert in mobile software development but shaping a crucial experience for team members to create millions of moments of caring for our guests every day.
In this strategic leadership role, you will serve as both a beacon and a bridge, illuminating the path for developers to stay on task and unblocked while connecting the larger commerce program’s roadmap of milestones and deliverables. Your extensive experience in mobile software development will underpin the design, development, and delivery of complex, state-of-the-art commerce solutions. You will guide your teams through final development and rollout of generational advancement of currently-in-development POS products.
You will spearhead up to three technology initiatives simultaneously, leading diverse teams comprised of staff members and external vendors. Your domain will encompass everything from the initial design discovery of new features, through specification phase, to final solution acceptance by managing the software delivery lifecycle.
Collaborating with Product Owners, Designers, Analysts, and Enterprise Architects, you will leverage the expertise around you to ensure the successful development and implementation of our projects. Your leadership will play a crucial role in shaping the way we use technology to delight our customers through radically convenient and remarkably human interactions. We aren’t just making a new point-of-sale, but an innovative point-of-service to power our core value exchange in ways technology is just now making possible.
This role calls for a technology enthusiast with a strategic mindset, outstanding leadership skills, and a hands-on approach. We need individuals that are highly collaborative and can work across team and functional boundaries with ease. The problems that you’ll be solving are challenging and require teams to tackle the complexity. This means that you need to be able to do hard things with kindness. If you are excited about making a significant impact through cutting-edge mobile technology and doing it on a team that values each member’s contributions, we’d love to talk to you.
This role is based in Atlanta, GA, and will involve some travel in the field.
This role is responsible for leading the functional design of the critical Oracle-based restaurant systems that our Chick-fil-A owner/operators and team members use chain-wide for HR, Payroll and Benefits, as well as the integrations to other CFA systems. As a member of the Restaurant Labor Technology team, this role serves as a payroll and benefits functional liaison partnering with the associated teams in Financial Services, Legal and other areas of the business.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
