Lead Software Engineer, Customer Technology

In this role, you will serve as the leader of a strong team of engineers responsible for the increasingly complex set of APIs that power digital ordering at Chick-fil-A. The position requires a critical thinker, a problem solver, and a decisive leader. We are looking for a thoughtful software engineer who values and takes pride in maintainable and extensible software. We need you to apply the technical experience you have gained in software development to the design, development, delivery, and operation of complex and highly critical technical products in a fun and fast-paced environment. You will not be responsible for HR management of your team, which will allow you to be able to oversee the technical aspects of your team’s growth and delivery while also contributing individually.

This specific engineer will serve on Chick-fil-A's Loyalty Core services team. It is one of several DevOps pods responsible for core web services used by our Chick-fil-A Mobile app and in-restaurant digital technology. Chick-fil-A has experienced tremendous growth in our digital customer engagement through Chick-fil-A App ordering and in-restaurant scans over the past several years. A significant portion of Chick-fil-A's sales now include digital engagement. This allows us to better know our customers and care for them personally. This team delivers functionality specifically related to customer engagement and loyalty, which includes membership status, rewards, and customer communications. The team partners closely with other engineering teams and is responsible for services used by both the consumer facing and in-restaurant digital systems. This team will build exciting and stable features that help will enable Chick-fil-A to better engage and reward our customers while powering the promise of our brand through digital channels.

• Own the solution architecture decisions for your team’s product.
• Lead delivery and operations of the team’s product, including both individual contribution and support as well as delegated tasks and support to your team’s engineers. We desire our lead engineers to be both leads and engineers, spending about half of their time on leading others and half contributing engineering work themselves.
• Lead, mentor, and assess other staff engineers, exemplifying and teaching best practices, helping to solve knotty problems, reviewing code, and sharing stories.
• Interview, select, onboard, and oversee contract engineers
• Guide engineering team in adoption of Chick-fil-A software engineering standards
• Identify and propose emerging software engineering technologies, methodologies and/or approaches.
• Delegate engineering assignments and assess engineering performance
• Help provide support for the portfolio of solutions the team owns
• Understand specific business processes and requirements and translate them to software functional requirements

Note - Working in a DevOps model, this opportunity includes both building and running solutions that could require off hours support. This support is shared amongst the team members to cover weekends and weeknights.  The goal is to design for failure and, using cloud-native infrastructure patterns, automate responses to possible issues so they can be worked during normal hours.

• Experience designing complex software solutions
• Expert-level knowledge in design and programming using Java, JavaScript, or Python or other comparable languages
• Experience with Relational and Non-Relational databases
• Experience mentoring and leading a team
• Excellent written and verbal communication skills
• Strong analytical and problem-solving skills
• Familiarity with Agile principles as applied to software development
• Experience developing and deploying applications via cloud infrastructure (AWS preferred)
• Proven ability to positively influence the engineering culture and practices in a professional environment

• Experience with test-driven development, continuous integration and deployment, Scrum discipline, or comparable software development practices
• Experience developing and delivering microservices
• Familiarity using test-driven development frameworks or automated testing tools for mobile development
• Deep understanding of AWS architecture
• Experience with the native mobile application delivery
• Familiarity with version control systems and code merging/branching; specific experience with git desirable
• Experience working with an agile development methodology featuring sprints, points estimation, and daily standups
• Experience in design, data collection, and data analysis