Chick-fil-A Support Center Career Opportunities

We are seeking an experienced and innovative Senior Technical Program Lead for Kitchen Technology to steward the work that will enable restaurant operators and team members to manage kitchen production and throughput. You will be responsible for partnering with various teams within Chick-fil-A to ensure there are technology solutions to support the functions of menu management, nutrition, food safety, lean capabilities, and pricing. This role will enable the back of house teams within the restaurant to operate against our priorities for quality and efficiency.   The ideal...

Chick-fil-A is looking for a Sr. Lead Software Engineer that will design, build, and support software for Chick-fil-A's Customer Payments team. As Chick-fil-A continues to expand, the importance of reliable, available, and flexible payment systems is a critical part of supporting a remarkable guest experience. The customer payments team is positioned to help provide a robust platform for processing Chick-fil-A payment traffic including gift cards, card payments, and digital wallets.   As an individual contributor, your technical contributions will help set the...

Corporate Communications partners across the Chick-fil-A organization to execute effective, compelling internal communications that build culture, drive change and support business goals. This individual will support the team’s vision of creating clarity and alignment by inspiring, educating and equipping key audiences.   Specifically, this individual will lead communications efforts for select departments and/or cross-functional business initiatives, identifying priorities and building transformative communications approaches for key leaders and initiatives in support of...

The Digital Commerce team aims to create the Customer’s favorite way to order through a fast and frictionless digital commerce experience. The Order Fulfillment sub-team focuses on powering the experience from the time the Customer places a digital order until they receive it. The role of Senior Project Lead, Digital Order Fulfillment is responsible for the Customer’s fulfillment experience as it intersects with different sales channels in both pickup and delivery. Chick-fil-A is seeking a digital product and process-minded individual who is a self-starter in identifying problems and bringing a...

The Customer and Market Insights team is the trusted source and strategic thought partner for Customer, Consumer, Team Member, and competitive insights. Team Members are Operators’ employees that serve on the frontline to deliver positive guest experiences in Restaurant. This role is an experienced research professional who is passionate about deeply understanding Operators’ Team Members and using insights to make Chick-fil-A the frontlines’ favorite place to work.   This role supports the Team Member Experience team with insights...

As the industry leader in overall customer satisfaction, Chick-fil-A thrives on pioneering what’s next. We’re looking for a seasoned professional to join our team and deliver on our technological vision for how commerce happens in the restaurant. The role of Senior Lead Engineer - Android Mobile Architect on our Kitchen Production System, called ViewPoint, is not just about being an expert in Android software development but shaping a crucial experience for team members to create millions of moments of caring for our guests every day.   Collaborating...

The Sr. Project Lead, Distribution Contingency within Partner Distribution & Logistics will be responsible for operationalizing and deploying all crisis response strategies in emergency situations. Our distribution network consists of distribution centers (DCs) across the country, delivering millions of cases of food annually to thousands of restaurants. The demand on the network intensifies yearly as our brand continues to outpace industry norms. This growth stresses the distribution system, which magnifies the impact of service disruptions that may occur. The Crisis Response Lead will help us operationalize and deploy emergency strategies and assets (equipment and people) with the goal of ensuring continuity of supply distribution.

The Learning Designer - Field Learning is responsible for creating the comprehensive learning design in support of our Field Learning audience teams. They combine a solid understanding of adult learning principles and training dynamics to curate and develop contextualized content to design effective and business-aligned learning experiences. Learning Designers work with a wide range of stakeholders including SMEs, the audience team, and the Content Design & Production team to create and maintain audience learning experience(s) based on learning/performance objectives set by the Audience Team.   Learning...

As a Data Project Lead within Enterprise Item Lifecycle Management (EILM), you will be responsible for leadinghighly complex data and analytics strategic project workstreams as a part of larger cross-functional EILM initiatives. You will be working primarily with the EILM Lead to lead teams of Staff from several business units, Digital Transformation & Technology (DTT), Enterprise Data & Analytics (ED&A), contingent workers, and 3rd party vendors on transformation journeys to deliver the most value out of EILM for the enterprise. In addition, you will partner with the EILM Governance Board and Product Working...

This role is responsible for leading the quality engineering automation team for the supply chain vertical business lines.  The team automates testing within Chick-fil-A Supply, Bay Center Foods, and upstream pilots. This leadership role is responsible for taking an API centric approach to automate tests of critical business processes across multiple systems related to: - SIT for launch new distribution centers - Regression testing of our integration platform - Regression testing of major SaaS platforms when being upgraded or...

The Lead Business Analyst will work as part of the Business Process team and is responsible for designing, documenting, and implementing business processes across the network of Chick-fil-A internal distribution centers to ensure that they meet the needs of the business and operate effectively. This individual is responsible for understanding business needs and working with business owners and the IT group to define technical requirements to support those needs. Over the next several years, this role is expected to grow designing, implementing, and evaluating business processes across multiple distribution centers distributing ~$3B/yr. worth of product to Restaurants. This candidate will have the...

As a Lead Data Engineer, you will be responsible for leading significant project work as a part of a larger cross-functional team in support of Supply Chain. This role is essential to enabling Supply Chain Analytics by ensuring high quality of data at large scale. Lead Data Engineers work in collaboration with other Data stakeholders and contribute to strengthening the links between data quality and data catalogs, data lineage, DataOps pipelines, etc., focusing on increasing the adoption of reliable data products built by the data engineering team. They must be able to quickly develop mastery of the needed subject across the area of Supply Chain for which they are responsible.  Our Lead Data Engineers work with substantial...

Chick-fil-A is looking for a Lead Software Engineer - Customer 360 Data Application that will serve as the leader to a strong team of Software Engineers responsible for the application development, data management and support of Chick-fil-A's Customer 360 data systems.   Chick-fil-A is in the process of enhancing its data infrastructure, processes, data governance and management with a goal to care for our customers personally. Chick-fil-A has experienced tremendous growth in our digital customer engagement through Chick-fil-A...

As a member of Entity Technology Solutions within DTT, this role leads the design, build and support of talent and HR systems to enable Chick-fil-A's emerging business lines. This role provides technical expertise and thought leadership as it partners closely with Talent, Learning and Development, HR and Payroll stakeholders supporting Chick-fil-A Supply, Bay Center Foods, and Chick-fil-A International. This role partners with other Technical Product Owners within DTT to ensure alignment across all system applications and business outcomes.   Our Flexible Future model offers a...

As a Lead Systems Analyst, you’ll help transform Chick-fil-A’s Restaurant Labor Technology by leveraging your analytical, problem solving, and documentation expertise. As our business grows and Restaurant labor needs increases in complexity, new processes, and systems to support this growth are required to scale and thrive. In this role, you will partner with our Engineering Leads, Restaurant Financial Services, Identity Management, and Payroll teams to implement solutions that enable a growing digital ecosystem including but not limited to a suite of APIs and services to manage Team Member, Schedule, Payroll, and Timekeeping data. As part of a growing cross functional team, you will also help...

Chick-fil-A is committed to providing remarkable customer experiences, and delivery offers a unique and convenient way to achieve this goal. With the rapid advancement of digital technology, delivery has become a significant part of Chick-fil-A’s business and continued growth is expected. By building a comprehensive delivery portfolio that includes both branded In-House delivery services and partnerships with Third-Party Delivery Service Providers (DSPs), Chick-fil-A is positioned to offer a uniquely superior service when compared to the marketplace.   Chick-fil-A is seeking...

Chick-fil-A’s Shared Platforms team has developed a growing set of industry-leading applications (web, mobile, chat, voice) organized under several product portfolios. These applications streamline the Restaurant support experience, as well as provide the backbone for communications and real-time Restaurant performance tools for Operators and Team Members. Each product in a portfolio is nurtured and supported by an independent team of engineers specializing in a variety of frontend and backend technology stacks.   As an engineering leader of one of these DevSecOps teams, you...

As a Lead Data Scientist on the Restaurant Pricing and Performance Insights team, you will serve a split role between two sub-teams: Restaurant Pricing and Restaurant Performance Insights. We are looking for an individual with strong analytical and research skills, a strong understanding of statistics and statistical modeling, a basic understanding of modern machine learning and its mathematical underpinnings, and strong programming skills in SQL, R and/or Python. We are seeking a quick learner who is passionate about using analytics to derive clear, actionable insights from large datasets. This individual should be comfortable and competent working with partners to understand business problems, working...

The Chick-fil-A Tax Department is responsible for tax compliance, technology, special projects, research, and audit defense functions for independently owned franchised restaurants and corporate activities. We exist to provide tax planning, regulatory reporting and consulting to stakeholders, governments, external auditors, and business leaders. As we grow in complexity and global footprint, we seek to influence business decisions, reduce tax liability, and mitigate risk.   This role will serve the Chick-fil-A Tax Department by enhancing and maintaining the various technology systems used within the Tax Department. The role will support...

CFA Servco is a subsidiary of Chick-fil-A Inc. responsible for managing Chick-fil-A’s gift card program. The Program Lead will have full responsibility for all management, strategy, and growth for the assigned gift card programs. They will define short-term and long-term strategic priorities across their programs.   This is a professional level role requiring a person with an elevated skill level who consistently applies and leverages knowledge of advanced gift card knowledge and concepts with generally accepted project management practices and procedures.  They will partner closely with the Servco Analyst to solve complex...