Lead Software Engineer - Customer 360 Data Application

Chick-fil-A is looking for a Lead Software Engineer - Customer 360 Data Application that will serve as the leader to a strong team of Software Engineers responsible for the application development, data management and support of Chick-fil-A's Customer 360 data systems.

Chick-fil-A is in the process of enhancing its data infrastructure, processes, data governance and management with a goal to care for our customers personally. Chick-fil-A has experienced tremendous growth in our digital customer engagement through Chick-fil-A App ordering and in-restaurant scans over the past several years. A significant portion of Chick-fil-A's sales now include digital engagement.

This role will be responsible for stewarding the organization’s customer data into a single source of truth that’s both searchable and accessible. The role is a strategic leader with the ability to mentor, collaborate, and build rapport with other data & analytics teams and business partners to effectively influence organizational data strategy and decisions.

The position requires a critical thinker, a problem solver, and a decisive leader. We are looking for a thoughtful data engineer who values and takes pride in maintainable and extensible software. We need someone with a strong background in data engineering, a deep understanding of big data technologies, and a proven track record of leading data engineering teams. This role will involve designing, developing, and maintaining our data infrastructure, ensuring optimal performance and scalability. You will not be responsible for HR management of your team, which will allow you to be able to oversee the technical aspects of your team’s growth and delivery while also contributing individually.

Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

• Own the solution architecture decisions for your team’s product
• Lead delivery and operations of the team’s product, including both individual contribution and support as well as delegated tasks and support to your team’s engineers. We desire our lead engineers to be both leads and engineers, spending about half of their time on leading others and half contributing engineering work themselves.
• Lead, mentor, and assess other staff engineers, exemplifying and teaching best practices, helping to solve knotty problems, reviewing code, and sharing stories
• Onboard, and oversee external partner engineers
• Guide engineering team in adoption of Chick-fil-A data standards
• Identify & propose emerging data engineering technologies, methodologies and/or approaches
• Delegate engineering assignments & assess engineering performance
• Help provide support for the portfolio of solutions the team owns
• Understand specific business processes and requirements and translate them to functional requirements

Note - Working in a DevOps model, this opportunity includes both building and running solutions that could require off hours support. This support is shared amongst the team members to cover weekends and weeknights.  The goal is to design for failure and, using cloud-native infrastructure patterns, automate responses to possible issues so they can be worked during normal hours.

• Expert-level knowledge in design and programming using Java, Golang, Python or other comparable languages
• Deep database knowledge and proficient with SQL
• Familiarity with version control systems and code merging/branching; specific experience with git desirable
• Experience with cloud-based architecture (such as AWS big data technology stack)
• Experience working with an agile development methodology featuring sprints, points estimation, and daily standups
• Advanced analytical and problem-solving skills
• Able to communicate complex problems and solutions effectively to a broad range of cross-functional teams using strong written and verbal communication skills
• Strong interpersonal skills which influence your ability to lead others

• Experience with all aspects of data management: data governance, data mastering, data warehousing, database management, and meta-data management.
• Experience creating enterprise data flow Diagrams, enterprise data models, enterprise Data architecture diagrams, data catalogs and data dictionaries
• Experience in data engineering and design, for both structured and unstructured data; data modeling, architecting, and delivering highly scalable and flexible, cost-effective, cloud-based enterprise data solutions.
• Familiar with developing and implementing data models for analytic use
• Deep understanding of AWS architecture
• Experience with AWS big data technology stack and cloud-based architecture
• Understanding of Apache Spark/Hadoop, relational and NoSQL databases.
• Proven skill in standardization of ETL development and execution for large-scale enterprise data sources
• Passionate about applying data strategy to achieve business outcomes
• Advanced Cloud, Data certifications or degrees in related field
• Experience with Databricks and dbt