Learning Designer

The Learning Designer - Field Learning is responsible for creating the comprehensive learning design in support of our Field Learning audience teams. They combine a solid understanding of adult learning principles and training dynamics to curate and develop contextualized content to design effective and business-aligned learning experiences. Learning Designers work with a wide range of stakeholders including SMEs, the audience team, and the Content Design & Production team to create and maintain audience learning experience(s) based on learning/performance objectives set by the Audience Team.

Learning Designers apply tested adult learning theories and translate audience learning objectives to refine, curate, create and/or develop learning assets. They proactively stay current with learning trends and share resources and learning with others on the team. Learning Designers align with Chick-fil-A’s learning and content strategy to shop for or create content, to ensure experiences are developed efficiently and effectively within the broader context of the business strategy and audience learning needs.

• Review and understand complex topics and convert them into digestible learning experiences that will support business objectives and audience learning & performance needs.
• Determine and document the design needs and required learning content and assets for all learning modalities based on prioritized learning and performance objectives for the audience.
• Provide key stakeholders with design expertise and consultation for learning solutions according to desired business outcomes and audience needs.
• Leverage audience insights & learning experience feedback to influence the development or refinement of designs, learning content and experiences
• Assess existing content to determine content impacts and development needs for their audience.
• Use L&D’s authoring and design tools to make updates, edits or enhancements to existing audience learning assets and contextualize previously created reuseable content as needed
• Partner with L&D’s Content Design & Production Team or vendor partners to develop, refine, or curate net new learning assets
• Partner with Audience Lead and L&Ds analytics team to define evaluation strategies; owning and managing solution evaluation and outcomes
• Ensure solutions meet learning and business objectives in support of the learning designer's audience team  and align with departmental content strategy, design standards, and concurrent roadmap planning efforts
• Work closely with Audience Learning teammates and leaders, as well as the Content Design & Production and Digital Learning teams to continue to influence learning modalities and capabilities to meet learner needs, in support of audience and departmental strategic priorities.
• Remain current with learning trends and learning design theories.

• Bachelor’s degree, preferably in human resources, education, instructional design, or equivalent experience
• Knowledge of adult learning principles
• Ability to manage multiple projects simultaneously
• Experience developing content, learning assets and resourcecs
• Ability to cultivate/build relationships and work collaboratively with internal partners and external vendors
• Strong problem-solving skills, attention to detail, and quality-focused
• Experience with Microsoft PowerPoint, Excel, Word, and other related computer programs
• Experience with Adobe Creative products, including InDesign and other related programs

• Advanced degree in adult education, instructional technology, or equivalent experience and certification(s) (e.g., Designing Learning certificate or CPTD)
• Strong project management experience
• 4+ years in instructional design or equivalent experience
• Experience designing learning within multiple modalities (e.g., ILT, eLearning, video, job aids, participatory, etc.)
• Experience engaging in design thinking practices
• Experience with ADDIE, SAM, or other rapid design methodologies
• Experience with Waterfall and Agile project management methodologies
• Experience with a variety of Learning Management and/or Learning Content Management systems and platform, including authoring and publishing