Chick-fil-A Support Center Career Opportunities

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The Leadership Development Program is a 30-36-month developmental program available to individuals who are interested in growing their business acumen and restaurant leaderships skills in their pursuit of future leadership opportunities with Chick-fil-A or other businesses. LDP participants serve as leaders in roles that support the business needs of Chick-fil-A, including ensuring restaurant excellence at grand openings and in Chick-fil-A operated restaurants, primarily through the capacity as a Grand Opening Supervisor and Interim Manager.  
Job Function
Field Operations
Position Type
Experienced Professionals
Travel Requirements
100%
Requisition ID
2021-9667
City, State Atlanta, GA
The Project Lead, Restaurant Food Safety will design, manage, and execute business critical projects that solve restaurant food safety risks.  Once a risk has been identified, the Project Lead conducts root cause analysis of the risk to determine its exact cause.  Next, they create a solution that addresses this “cause” and eliminates the risk.  The solution is tested at the Support Center and a small number of restaurants and scaled up to a larger number of restaurants and ultimately rolled out to the entire chain.  This is an incredibly complex process because the Project Lead functions as both the science SME and the project manager.  They must simultaneously have a thorough understanding of the characteristics of and the path a microorganism can take from a supplier all the way through our restaurants to a guest while at the same time navigating the Support Center budgeting and roll out process.  They must articulate the need for a project based on the R&D they have conducted and then coordinate every aspect involved in the chain wide roll out (Design, Restaurant Experience, Training, Supply Chain, etc.).  If any part of this process isn’t executed well, the solution will not be implemented at the restaurant and the risk will not be eliminated. 
Job Function
Field Operations
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
20%
Requisition ID
2021-9906
City, State Atlanta, GA
The lead analyst will be responsible for analysis of Operator and Team member conversations/interactions utilizing an advanced speech analytics solution supporting the QA Evaluation Automation initiative.  This role will work to understand the organization’s business objectives and goals, analyzing recorded audio and audio-based data sets for critical insights, patterns and trends as well as communicating analysis and proposing solutions to the organization.    This role will handle drilling down into large quantities of data and driving organizational change.  This is a professional role and will report to the HELP Analytics Sr. Team Leader.
Job Function
Help Desk
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
5%
Requisition ID
2021-10048
City, State Atlanta, GA
A Sr. Lead Advisor, Contingent Labor is a strategic position supporting People leadership team to develop strategies, design plans, coordinate negotiations, implement contracts, and drive successful supplier relationships in the leading the Contingent Worker Program Office. This role will oversee the strategy and direction of the overall management for the Contingent Worker program.
Job Function
Human Resources/People
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
0%
Requisition ID
2021-9199
City, State Atlanta, GA
Are you passionate about serving your colleagues?   Do you love data and systems and using them to influence strategy and decision-making?   Do you thrive in a fast-paced, collaborative team environment?   The Talent Systems team is at the intersection of People, Technology, and Analytics. Our mission is to empower and connect the People Team. We simplify People Systems and deliver People Insights to ensure Talent is Chick-Fil-A’s competitive advantage. We are passionate about improving the employee experience through well-designed technology, processes, and analytics.   The Talent Relations Product Lead is responsible for the full product lifecycle of a portfolio of digital Talent Relations & Compliance products empowering Chick-fil-A’s Talent strategy and experience. The Product Lead also serves as the primary technology partner to the Talent Relations & Compliance team.   The Product Lead advises and delivers digital solutions to empower the Talent Relations & Compliance team through business partnership, product strategy, solution delivery and support. The Product Lead owns product strategy and delivery for the portfolio of digital products supporting the Talent Relations & Compliance team - including Beeline Contingent Worker Management System; HR Acuity Case Management; ServiceNow forms and dashboards; and Talent Relations & Compliance Analytics. Primarily focused on the Beeline system, this portfolio of digital products will also include other complementary solutions and integrations seamlessly connecting it with the entire People technology ecosystem.   This role requires an experienced technology professional to become the trusted partner of the Talent Relations & Compliance team, provide technical leadership and consultation, and leverage advanced knowledge of system configuration and implementation. This Professional role leads and directs large projects independently, operates with a wide level of autonomy, and drives multiple projects simultaneously. The Product Lead will also serve as a back-up to another functional area (e.g. Core HR, Talent, Talent Acquisition) on the Talent Systems team. The role will report directly to the Senior Principal Team Leader, Talent Systems.
Job Function
Human Resources/People
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
5%
Requisition ID
2021-9880
City, State Atlanta, GA
Chick-fil-A Staff Selection Lead Recruiter are highly skilled individuals who lead and manage talent acquisition practices to ensure the proper and effective identification and placement of talent. They partner with Hiring Managers, Leaders, and Interview teams to clearly understand their strategy and business needs and lead them through the selection process. They lead the recruitment and interview process and act as key contact for candidates
Job Function
Human Resources/People
Position Type
Experienced Professionals
City
Atlanta
Requisition ID
2021-10254
City, State Atlanta, GA
The Talent Partner serves as an advisor to entry through mid-level leaders and staff providing HR consultation and developing resources to match business needs. The role serves as a member of the Talent Consulting team supporting the design and execution of people strategy and initiatives. Talent Partners support growth of leadership capability, organizational change management, and improve processes that scale people practices for the future. Talent Partners have the opportunity to work across multiple departments and in tandem with Talent Directors who support senior leaders. This position is based in Atlanta, Georgia at our Chick-fil-A Support Center.
Job Function
Human Resources/People
Position Type
Experienced Professionals
City
Atlanta
Requisition ID
2021-10412
City, State Atlanta, GA
The Full Stack Mobile App Lead role will lead the DevOps team responsible for creating and operating an Android/IOS mobile app with a cloud-based backend that puts supply chain in the hands of our restaurants and distribution delivery drivers.  The agile, highly productive team delivers releases in an agile fashion about every two weeks to continuously improve existing functionality and delivery new functionality.  This team develops in an agile fashion and also supports the app after its operating in the cloud. The goal is to design for failure and automate responses in the cloud to possible issues so they can be worked during normal hours.    A primary responsibility of this role is to provide technology leadership and drive engineering and operational excellence on a team of 5 to 7 engineers and designers.  The technology stack includes React Native and Google Firebase on the front end and python based microservices running on Kubernetes in AWS on the backend.  Continuously driving for ways to improve and simplify our technology stack will require a passion for technology and reducing complexity. Partnering with senior business stakeholders in Restaurant Services and Transportation to understand the business and estimate, plan, and prioritize features is also an essential part of this role.     About Chick-fil-A Supply and Bay Center Foods As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.   The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components: - Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants - Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants
Job Function
Information Technology
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
0%
Requisition ID
2021-9740
City, State Atlanta, GA
The Quality Assurance (QA) lead role is responsible for leading a team of 3 to 5 testers and building our QA Center of Excellence (COE) capability within Chick-fil-A entities.  The role requires owning the processes, organization, tools, and environment needed to test business processes that cross SaaS systems, mobile applications, and APIs, empowering teams to deliver services with a low number of defects and disruptions across our entities.  Partnering with business analysts and our agile DevOps teams will be a critical part of this role that requires quickly learning the business concepts related to manufacturing and distribution.  Reporting on tests created and executed in addition to the number of defects found in each environment will be an important part of building trust with business stakeholders. The initial focus will be creating structured manual tests, but the long-term goal is to automate as much of the testing as possible.  This requires staying current on automated testing technologies and we can make the right decision when the time comes.   About Chick-fil-A Supply and Bay Center Foods As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.   The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components: - Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants - Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants
Job Function
Information Technology
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
0%
Requisition ID
2021-9741
City, State Atlanta, GA
At Chick-fil-A, Site Reliability Engineering is a technical function which mixes in influence. Across our 2000+ North American stores, cloud, and private data centers, SREs work with our DevOps teams to introduce and hone SRE principles, establish reliability goals, and develop tooling for operational observability. We are a small team working through many different patterns to bring observability to everyone. SREs at Chick-fil-A collaborate across teams and roles, feed learnings back into the organization, and learn all the ways technology is used along the way.
Job Function
Information Technology
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
5%
Requisition ID
2021-9978
City, State Atlanta, GA
At Chick-fil-A, Site Reliability Engineering is a technical function which mixes in influence. Across our 2000+ North American stores, cloud, and private data centers, SREs work with our DevOps teams to introduce and hone SRE principles, establish reliability goals, and develop tooling for operational observability. We are a small team working through many different patterns to bring observability to everyone. SREs at Chick-fil-A collaborate across teams and roles, feed learnings back into the organization, and learn all the ways technology is used along the way.
Job Function
Information Technology
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
5%
Requisition ID
2021-9983
City, State Atlanta, GA
Chick-fil-A continues to bet big on Digital Transformation to enable business growth, in an increasingly digital enterprise.  A key part of the digital transformation journey is to create new and innovative Digital Workplace experiences across the organization.  As Chick-fil-A embraces hybrid and flexible working models going forward, the Digital Workplace Ecosystem will be a very critical and exciting area to work!   You will lead agile technical delivery for Digital Workplace & Collaboration capabilities within the Digital Transformation & Technology department (DTT).  The portfolio of technologies includes capabilities such as chat platforms, multiple video conferencing platforms, digital whiteboarding, agile project management/ALM (Application Lifecycle Management) tool stack, and an extensive footprint of capabilities within Chick-fil-A’s enterprise productivity suite.  Many of these capabilities will combined and integrated in innovative new ways, enabling extreme flexibility over how these capabilities are used by technical and business stakeholders.    It will be important in this role that you relentlessly maintain your current technical knowledge as well as learn and keep-up with emerging marketplace innovations.  This role requires strong collaboration and partnership with the Communication, Content & Collaboration team within DTT and the Workplace of the Future cross-functional team. 
Job Function
Information Technology
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
10%
Requisition ID
2021-10003
City, State Atlanta, GA
Chick-fil-A restaurants are constantly growing their sales volumes, which leads to strain on kitchen capacity.  We are working to utilize IoT equipment, machine learning and custom-built screens in the kitchens of our restaurants together with Cloud backend services to provide tools for our Operators to increase the throughput and quality of food coming out of their kitchens.      In this role, you will have architectural oversight of projects utilizing this technology stack to do things such as predicting maintenance and failure of equipment or key signals to team members to enable them to make better decisions while preparing food.  You will lead an autonomous Agile DevOps team creating and rolling out solutions for our restaurants.  You will have opportunities to collaborate with leaders of other DevOps teams also working on solutions in this area.  You will also work with business partners to gather and incorporate feedback from Operators and team members who use these solutions in their daily work.  This role requires an innovative mindset, a focus on continuous improvement and out-of-the-box thinking to solve complex engineering challenges.   
Job Function
Information Technology
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
10%
Requisition ID
2021-10058
City, State Atlanta, GA
Interested in defining the future of technology with us? The future is an exciting place at Chick-fil-A. We need to add another game-changer to our team to help us solve our most unique and challenging on-demand platform problems - at a scale of millions of users. This role will be hands-on and focused on designing and building solutions to enable Chick-fil-A to delight our customers with an on-demand platform.    The Enterprise Architecture team is responsible for ensuring that Chick-fil-A’s technology strategy and capabilities enable business outcomes to be successful. We work with technology and business leaders to set strategic direction, and we work with software engineering teams to help them with hard engineering problems. We look to maximize freedom and autonomy for our engineering teams, but also provide standards and principles to help ensure that engineering teams are aligned across the organization.
Job Function
Information Technology
Position Type
Experienced Professionals
City
Atlanta
Requisition ID
2021-10073
City, State Atlanta, GA
The Enterprise Systems Sr. Project Lead – Oracle Technology is the Technical System Owner of the Oracle ERP system (Finance, EPM, Demand/Supply Planning, Supply Chain, Order Management, Maintenance, Manufacturing) with responsibility for data flows, integrations, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Offsite Thawing Pilot.  This person is responsible for partnering with each Business to define, document and consult on technical requirements to support daily Operations and enable future growth of each Business. As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants. The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components: - Distribution Center– State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Production Distribution Center– Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants - Transportation– Growing fleet of delivery vehicles that supply Chick-fil-A restaurants
Job Function
Information Technology
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
10%
Requisition ID
2021-10095
City, State Atlanta, GA
Chick-fil-A’s Shared Platforms team is growing in its capacity to build cloud native infrastructure which will power modern applications used by Restaurants and Staff. These new web and mobile applications, chat experiences and APIs will further streamline the support experience for Operators and Team Members as well provide a straightforward, vendor-agnostic access to data for other teams in DTT.   As software engineer specializing in backend technologies and API infrastructure, you will serve on a small, independent, Agile, DevOps engineering team capable of building client applications, the backend logic necessary to deliver data for the applications and the pipelines to enable CI/CD. You will build new APIs, extend existing APIs with new features and provide operational support for the code you write. You will have an opportunity to innovate, automate processes, design systems and solve business problems with technology.   You will specialize in one or two languages and a cloud hosting platform and will be a subject matter expert for others as well as a model for junior engineers. You will manage the full development lifecycle of your services. You will be responsible for automated deployment and hosting of your code in the cloud. You will introduce strong software engineering disciplines into your practices and design patterns and automated tests to your applications. You will work closely with client application developers and other business teams consuming the data exposed by your services and work toward providing the best user experience with the least resources.   You will be a student of cloud-native application architecture and will influence the engineering team by providing thought leadership for technical designs. You will propose relevant solution architecture to meet current and future needs as well as identify areas to prevent or eliminate technical debt.   As the pace or scope of work grows, you will lead contractor(s) and/or implementation partner developer(s) to provide additional development capacity for the team.   This role requires an independent learner who is growth-minded, passionate about striking a healthy balance between greenfield innovation and designing for maintainability and supportability, who cares about the larger context and displays user empathy, who champions to the success of the overall team/project, who is adaptable to change and seeks thorough/complete outcomes.
Job Function
Information Technology
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
10%
Requisition ID
2021-10139
City, State Atlanta, GA
The Enterprise Systems - Transportation is the Product Owner of the Transportation Management System (TMS) and Technologies with responsibility for data flows, integrations, configuration and support for Chick-fil-A Supply, Bay Center Foods, and Offsite Thawing Pilot.  This person is responsible for partnering with each Business to define, document and consult on functional and technical requirements to support daily Operations and enable future growth of each Business.  Additionally, this person will have budget responsibility for ongoing Operations, Delivery and Strategic Support of the Transportation Systems. As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants. The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components: - Distribution Center– State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Production Distribution Center– Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants - Transportation– Growing fleet of delivery vehicles that supply Chick-fil-A restaurants
Job Function
Information Technology
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
25%
Requisition ID
2021-10146
City, State Atlanta, GA
As a Senior Systems Analyst on the Staff Technology Solutions Team, you will join a team responsible for supporting Chick-fil-A’s Corporate Payroll and Benefits Systems with a focus on Data Reporting and Analytics. As our Corporate Staff Members and our business continues to increase and grow more complex, we aim to use and maintain the best technology platforms to support this growth. In this role, you will serve as a crucial player to identify, gather and store our data from new and legacy systems and to help our business partners perform analytics to enable better data driven decisions in the future.
Job Function
Information Technology
Position Type
Experienced Professionals
City
Atlanta
Requisition ID
2021-10147
City, State Atlanta, GA
This position sits within the Digital Transformation and Technology department and is a member of a growing agile team responsible for Restaurant sales forecasting. This role will help support complex systems that deliver over 1 million forecasts each day to Restaurants across the chain, enabling a number of automated systems and processes that depend on high quality forecasts. This role will work with business leaders in Supply Chain and across the enterprise, as well as with our forecasting data science and engineering teams, to understand, shape, and improve the end user experience of forecasting for our Restaurant, staff, and partner audiences.
Job Function
Information Technology
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
10%
Requisition ID
2021-10152
City, State Atlanta, GA
We are looking for a seasoned Technical Product Owner to partner with our Machine Learning (ML) engineering teams that are building Chick-fil-A's cutting edge ML ecosystem and platforms that will help serve our stakeholders across the Enterprise. The ecosystem includes but is not limited to the intricacies involved in operationalizing and scaling ML infrastructure and models across the company, powering the model development lifecycle and catering to the diverse use cases across our community of data scientists.   In this role, you will own a range of products that offer cloud native capabilities to ensure our Data Scientists can focus on model development and delivering cutting edge solutions. Your goal will be to empower teams across the company with the tools to create, deploy, manage, and integrate models with their systems without the need for specialized ML engineering knowledge.   You will work with a variety of stakeholders and partners in both engineering and data science. You will work with them to understand their pain points, our internal business KPIs, and develop a deep understanding of the current technical gaps and how to bridge them with a set of capabilities that advance our speed to value. You’ll develop a bold vision, an actionable roadmap, translate business asks into sensible technical specifications for the engineering teams, making smart trade-offs between time and complexity to develop MVPs.  You’ll serve as the subject matter expert on the platform, push for adoption for new use cases, and continually expand our machine learning capabilities.
Job Function
Information Technology
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
10%
Requisition ID
2021-10153

Connect With Us!

Connect with us! We’re always looking for talented minds to join our team. Interested in learning more about Chick-fil-A, but don’t see an opening that’s the perfect fit just yet? Connect with us so we can stay in touch. Want to know more about Chick-fil-A? This video is a great place to start! Chick-fil-A, Inc. Work Full of Life