A Technical Program Lead in the Digital Transformation and Technology department acts as the “bridge” between business challenges and technology solutions. They work with functional partners to understand how data-driven changes to process, products, services, software, and hardware can improve efficiencies and add value to our Consumer technology product portfolio.
In this role, the Technical Program Lead will be responsible for creating technology solutions that ensure our Consumer digital ordering, membership, brand engagement, and customer relationship management experiences are "Radically Convenient, Remarkably Human." Responsibilities include leading the creation and execution of cross-functional technology initiatives that expand our Consumer capabilities, partnering closely with Customer Digital & Delivery, Brand Advertising & Media, Innovation & New Ventures teams while collaborating heavily across many product teams to launch strategic solutions. In particular, this role will support current technology product teams deliver relevant digital experience configuration experiences in a unified and consistent way for Marketing partners that ultimately alleviates Marketing operations burden on CTS staff.
Successful execution will result in scalable and integrated solutions for Chick-fil-A. These solutions will provide Customers with remarkable experiences, Chick-fil-A restaurant Operators with new entrepreneurial opportunities, and the business with new avenues for future growth in digital and on-demand economy.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.