Chick-fil-A Support Center Career Opportunities

The Chick-fil-A Tax Department is responsible for tax compliance, technology, special projects, research and audit defense functions for independently-owned franchised restaurants and corporate activities. We exist to provide tax planning, regulatory reporting and consulting to stakeholders, governments, external auditors and business leaders.  As we grow in complexity and global footprint, we seek to influence business decisions, reduce tax liability and mitigate risk.   The Sr. Accountant, Payroll Tax responsibilities will be to support the Payroll Tax Department’s Payroll Tax Compliance function by assisting with U.S. Federal, state, and local payroll tax compliance and audits for Chick-fil-A, Inc., related affiliates, and third-party franchisees. This role’s primary responsibilities are to process payroll tax payments, and process and file payroll tax returns.  This role will also assist with all year-end payroll tax compliance requirements.  As Chick-fil-A grows into the International market, this role will include any international responsibilities to support third-party franchisees, payroll systems and payroll tax compliance. 

The Chick-fil-A Tax Department is responsible for tax compliance, technology, special projects, research and audit defense functions for independently-owned franchised restaurants and corporate activities. We exist to provide tax planning, regulatory reporting and consulting to stakeholders, governments, external auditors and business leaders. As we grow in complexity and global footprint, we seek to influence business decisions, reduce tax liability and mitigate risk. This role will serve the Chick-fil-A Tax Department by enhancing and maintaining the various technology systems used within the Tax Department. The role will be a key stakeholder in various strategic initiatives and will serve as a liaison with internal business partners such as Beyond the Restaurant, Distribution, International, Financial Services and Digital Transformation. This role is responsible for ensuring updates are applied timely to the tax applications, and all systems are tested for accuracy and completeness as new technology is implemented. This individual will be responsible for leveraging new technology tools to solve business problems, analyze and query data sets and evaluate and implement efficiencies in Tax Department processes.

As a member of the Corporate Financial Planning & Reporting team, this role will participate in providing monthly and annual financial information to senior leadership through the design & support of corporate financial systems.   Includes: - Design, implementation and maintenance of various financial systems used to capture and report on financial performance of Chick-fil-A, Inc., its subsidiaries and investments. - Represent and advocate for Corporate Financial Services systems to various Information Technology Business Analysts and Financial Services leaders. - Insights into one complete financial process area (Record to Report, Acquire to Retire, Order to Cash or Procure to Pay) and oversight of the systems that support that process.  - Performs recurring and ad-hoc processes with a wide latitude of autonomy. - Steward and utilize business critical and sensitive data with utmost integrity.

The Assistant General Manager (AGM) will serve as a leader of supply chain operations at the distribution center; the individual, among other leaders, will be responsible for executing safe and effective operations that meet the needs of the organization and its employees. Reporting directly to the General Manager (GM), this person will help lead an eventual workforce of ~300 people distributing more than 10 million cases of inventory annually to Chick-fil-A Operators throughout the southeast. This person will have the opportunity to pour into the operations of the distribution center and will support the drive for supply chain innovation unique to the food service industry. Most importantly, this person will lead in a way that supports Chick-fil-A’s vision and strategy while embodying the corporate purpose.   This role requires the leader to utilize a diverse range of skills and experiences in the overall support of company operations and requires a high degree of interdependence in the execution of these responsibilities. The AGM will work closely with the GM and Chick-fil-A Supply’s Senior Leadership Team (SLT) to establish and continually improve the organization’s performance, productivity, efficiency, and profitability through effective supply chain management methods and strategies. This calls for a dynamic leader who has a heart for service and compassion coupled with a mind for effectively supporting the management of the business. Furthermore, this role will be uniquely challenged with their participation in the scaling of Cartersville operations from 20 to 200+ restaurants while rapidly iterating through internal and external process improvements.   About Chick-fil-A Supply A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants.    Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.   This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.

As the Principal Program – Environmental, Health and Safety (EHS), you will lead development and implementation of the Chick-fil-A Supply™ Corporate Environmental, Health & Safety (“EHS”) programs within the Safety, Quality and Compliance (“SQC”) function. In this role, you will have the opportunity to enhance standards, processes, trainings, and data systems that meet the needs of the organization and your colleagues – which in turn will help drive continued innovation at an operation like no other in the food service industry.   About Chick-fil-A Supply A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants.    Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.   This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.

As the Principal Program Lead – Food Safety Quality Assurance, you will lead development and implementation of the Chick-fil-A Supply™ Corporate Food Safety Quality Assurance (“FSQA”) programs within the Safety, Quality and Compliance (“SQC”) function. In this role, you will have the opportunity to enhance standards, processes, trainings, and data systems that meet the needs of the organization and your colleagues – which in turn will help drive continued innovation at an operation like no other in the food service industry.   About Chick-fil-A Supply A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants.    Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.   This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.

Serve as the center of excellence for Chick-fil-A Supply’s maintenance and facilities management operations.   This includes developing strategies, plans, and standards to meet the business needs, promote operational excellence, drive continuous improvement and innovation, and monitor the performance of Facilities Maintenance providers and vendors.  Role requires an understanding of the business needs and knowledge of leading maintenance and facilities management practices, industry benchmarks and trends.  The ideal candidate for this role is a leader who will work collaboratively with operations, maintenance, and IFM provider teams to develop strategies and solutions to best meet the business needs in a cost-effective, efficient manner while meeting Safety, Quality and Compliance (SQC) requirements.   About Chick-fil-A Supply A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants.    Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.   This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.

The Sr. Financial Analyst is responsible for providing support in the critical areas of Financial Planning and Enterprise Analytics for Chick-fil-A Supply. This role will focus on understanding the needs of the business and helping to develop the strategy and financial modeling aligned with its objectives, coordinating with subject matter experts and key stakeholders to create solutions, defining and providing performance goals and metrics, and creating/driving internal processes and systems to ensure appropriate due diligence is applied to business decisions. About Chick-fil-A Supply A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving theunique needs of Chick-fil-A restaurants. This position will provide multi-site, financial planning and analysis (FP&A) leadership for our network. Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs. The Chick-fil-A Supply distribution service network is comprised of three components: - Distribution Center– State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Upstream Production– Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants - Transportation– Growing fleet of delivery vehicles that supply Chick-fil-A restaurants

This position entails the planning, coordination, and managing of activities related to the physical inventory requirements in the Chick-fil-A Supply Distribution Centers (DC) and Production Distribution Centers (PDC). This includes forecasting, demand planning, inventory management, creating and issuing purchase orders, and supplier integration and relationship management. The position interfaces with suppliers, DC/PDC management, Chick-fil-A, Inc. Supply Chain, Marketing, QA, and Finance. The role will support multiple distribution/manufacturing centers.   This position requires the staff member to utilize a diverse range of skills and experiences in the overall support of company operations and requires a high degree of independence in the execution of these responsibilities. The Sr. Analyst works closely with the Chick-fil-A Supply leadership team to establish and continually improve the organization’s performance, productivity, efficiency, and profitability through effective supply chain management methods and strategies. Furthermore, this role will be uniquely challenged with their participation in the building of a robust demand planning and inventory management organization that will ultimately be responsible for over $3 billion in inventory. This role will report to the Principal Team Lead, Inventory and Demand Planning and resides in Chick-fil-A Supply LLC.   About Chick-fil-A Supply A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants.    Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.   This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.

Chick-fil-A Supply is hiring a Transportation Network Solutions Architect to support our growing delivery network. This person will have a leading role in the design and implementation of Chick-fil-A’s North American store delivery network. Using the JDA Transportation Management System (TMS) suite of tools, this role will establish a dynamic route optimization model that, in the years ahead, can drive insight across our network, identify efficient resource allocation, and help craft the future of transportation and delivery for a thirty-billion-dollar company. As the CFA Supply’s scope expands, this role will grow with it. This role will own the network optimization and transportation routing for 10+ distribution centers and the 1,500 restaurants they serve.  This role will have a significant impact on the efficiency and profitability of the company.  In the coming years this person will lead a team of analysts constantly seeking to improve the stability and efficiency of our delivery network.  Successful candidates will be able to lead, analyze, and communicate strategic planning efforts.  To succeed, you must be a creative problem solver and insist on the highest standards for quality, maintainability, and performance. Although the ideal candidate will have experience with transportation management systems and network optimization, there is no expectation that they’ll be a world-class expert on day one. This role is open to individuals with other backgrounds who have demonstrated excellence in creative problem solving and a willingness to learn. The systems we own are responsible for delivering the food and packaging needed by restaurant Operators to serve millions of customers every day. You will generate and leverage tools to design our network, and accompanying TMS, in a way that best meets our business goals.  You will demonstrate strong leadership as you control your own destiny in Chick-fil-A Supply’s service-oriented culture.   About Chick-fil-A Supply A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants.    Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.   This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.  

Do you enjoy working with project teams to formulate and apply industry leading security strategies? Are you energized by the challenge of protecting and securing the information assets across a diverse and rapidly expanding line of growing businesses?  Are you a self-starter who is motivated to lead in a critical area of the business? The Cybersecurity Consultant Lead role gives you the opportunity to partner with the Digital Transformation and Technology (DTT) Security team to lead and tailor the security strategy for Chick-fil-A subsidiary businesses (entities), advise on best practices, coordinate remediations to cybersecurity requirements and requests, and ensure the overall security posture of solutions provided by DTT Entity Technical Services (ETS). You will provide critical leadership between the ETS infrastructure group and those using technology solutions in entity businesses.

The ViewPoint Product Lead on the Customer Technology Solutions team in DTT serves as the owner of the system responsible for displaying order details to restaurant Team Members for production and fulfillment.  This product supports many of Chick-fil-A’s unique operations and service models which allow Team Members to ensure every Customer order is prepared and filled efficiently and accurately. The ViewPoint Product Lead is responsible for ground up development of a new product within a newly created ecosystem which will assist Team Members in continuing to deliver good food fast to our Customers. The Product Lead must determine which features from the current system should be integrated into the new system, while also determining how to modernize the experience.  In addition, the Product Lead must ensure the system integrates effectively with all necessary back-end systems to properly represent Customer orders and publish order updates for other systems to consume.   In this role, you will have an opportunity to build relationships with multiple stakeholders within DTT, as well as across the business, as you take responsibility of this multifaceted product.  Since this product directly impacts every customer order, you will have direct impact to Chick-fil-A restaurants as you develop and are responsible for this ever-growing, high-impact product.

The Payments Product Lead Business Analyst on the Customer Technology Solutions team in DTT will serve as the owner of payments processing software developed by Chick-fil-A.  These solutions sit at the intersection of ordering and fulfillment.  They must be efficient, flexible, and robust.  Business continuity, security, and cost must be considered as you build omnichannel payments experiences that will be used by Chick-fil-A Customers nationwide.   In this role, you will have an opportunity to develop relationships with multiple stakeholders within DTT, Treasury, Marketing, and Operations as you take responsibility of this multifaceted product.  In addition, you will work with various payment acquirers/processors, card networks, issuers, wallet providers, and hardware manufacturers as you build out Chick-fil-A’s next generation payment experiences.

As a Platform Engineer on the Endpoint Management Team, you will be responsible for designing, implementing, and supporting digital security systems for over 30,000 devices across Chick-fil-A’s enterprise. You will be tasked with evaluating the health and threat landscape for our endpoints, then developing solutions in collaboration with our Cybersecurity and Identity Teams to influence positive change in the security landscape.   In this role, you will identify opportunities to develop automation that improves security, responsiveness, and end user experience on managed endpoints. Once opportunities have been identified, you will work with internal and external stakeholders to drive these solutions. You will also act as a voice for security within the technology department, communicating potential security impact of team decisions to better drive positive change.

As a Business Analyst III for Vulnerability Management you will responsible for the Vulnerability Management Program, which includes owning the technology, coordinating scans, validating and prioritizing results, and coordinating the remediations of findings.  As part of your role on the Cybersecurity Consulting team, you will interface with many teams within Information Technology and Chick-fil-A to advise with a Cybersecurity perspective and influence Cybersecurity with a Business perspective.  You will be the bridge between Cybersecurity and the rest of the Business.

It seems that everything is connected these days and our restaurants are no different.  We are busy connecting all types of restaurant equipment into our custom restaurant IoT platform.  Doing so will allow us to maintain a dynamic and reliable asset management system, deploy updates without site visits, and unlock rich data across the chain.    The Chick-fil-A Sr. Software Engineering, Smart Equipment Ecosystem role will give you the opportunity to grow in a fast-paced dynamic environment by developing solutions for the connected Restaurant of today and exploring new possibilities for the technology Restaurant of tomorrow. In this role, you will serve on a small, product-focused team.  You will be expected to be a key contributor to your team’s product, working on complex tasks with minimal supervision while assisting others on your team who may not be as far along on their engineering journey. The team maintains our Restaurant IoT SDK which allows vendors to develop equipment which participates in our ecosystem.  They also provide system integrations and interfaces for equipment maintenance teams.  As a software engineer within our Operator Technology Solutions group you will influence other engineers providing solutions for Chick-fil-A’s restaurant chain.

The Enterprise Systems Manufacturing Business Analyst is responsible for the data flows, integrations and configuration of the Chick-fil-A Supply Manufacturing and Production Systems.  This person is responsible for understanding business needs and working with business owners and IT to define technical requirements to support those needs.  This role will be responsible for supporting the upstream food production businesses.    About Chick-fil-A Supply A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants.    Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.   This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.

The WMS Systems Business Analyst is responsible for the data flows, integrations and configuration of the Chick-fil-A Supply Warehouse Management System.  This person is responsible for understanding business needs and working with business owners and IT to define technical requirements to support those needs.  This role will be responsible for supporting both the distribution and upstream food production businesses.    About Chick-fil-A Supply A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants.    Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.   This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.