Chick-fil-A Support Center Career Opportunities

Overview Additional Position Details Leadership Development Program...

The Lead Technical Product Owner, Regulatory & Compliance – CMMS (Computerized Maintenance Management Systems) role is responsible for testing data flows, issue resolution, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Offsite Thawing Pilot.  This person also partners with each area of the Business to define, document, and consult on functional and technical requirements to support daily Operations and enable future growth of each Business. As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.

The Staff Technology team enables the Chick-fil-A digital enterprise by partnering on purpose to empower business transformation. From technology consulting and design to implementation and maintenance, the team is responsive to stakeholder business requirements while bringing a forward-looking, systems mindset and approach to the work. Key audience segments within the purview of this sub-team include Chick-fil-A, Inc Staff members and select vendor partners.  

The Sr. Principal Team Leader of Customer Support and Recovery is responsible for leading contact center operations for the Customer Support and Recovery Team. The Senior Principal Team Leader leads a team comprised of Level 1 Agents, Escalated Support, and Executive Customer Relations. Core duties include developing and overseeing implementation of key strategies for Customer Support and Recovery and building a high-performance leadership team. Tactical emphasis is placed on delivering a consistently excellent Customer experience as measured by various service level objectives and quality metrics. The Sr. Principal will also lead specific responsibilities associated with the operational transition of...

Chick-fil-A, Inc. has a stated intent to expand business interests in Canada, Puerto Rico and to the EMEA and APAC regions. As a result, Chick- fil-A is seeking a highly experienced Principal Engineering Delivery Lead to apply the technical experience you have gained in software development to the design, development, and delivery of highly engineered, complex technical products, serving to both oversee external partner teams and internal engineering stakeholders.   The role will report to the Director for International Technology in Entity Technology Solutions, serve on the ETSI...

This person will serve as part of the Menu Strategy team within Restaurant Experience, partnering with key stakeholders and industry partners to develop strategies for the menu that support the overall Chick-fil-A Core Strategy. This professional role requires a self-driven, innovative, collaborative and strategic person. This individual must be an exceptional communicator with the ability to influence across multiple levels of the organization. Additionally, he or she must be able to lead and manage projects with excellence. This person must have strong leadership, a high capacity to influence others, and project management capabilities to drive day-to-day projects and process optimization.

The Principal Design Lead (Reinvestment), serving on the Regional Design Team, will direct and oversee the design, architecture, and engineering project management for Strategic Reinvestment (Remodels, Scrape & Rebuilds, Relocations) projects in multiple Regions. This role will partner with Strategic Reinvestment leadership teams in developing design strategies for the programs. Role will also partner with Asset Management and Operations leadership teams as well as our local Operators (Franchisees) to ensure each Restaurant is fully optimized ensuring operational effectiveness, brand expression, and ensuring the right investment in our existing Restaurants.

The Hospitality & Service Experience (HSE) Team purpose is to grow occasions to care by nourishing Customers with easy and enriching experiences that are unique to CFA. Hospitality and Service Experience is a differentiator for Chick-fil-A in a cluttered industry that is growing with direct and indirect competition, of which Chick-fil-A is experiencing some for the first time. Additional internal and external complexities present new challenges to current hospitality and service models – increase in sales channels, shifts in Team Member behavior norms/desires, increase complexity of team member role, competitor imitation, digital customer expectations and unknown customer of the...

The Staff Technology team enables the Chick-fil-A digital enterprise by partnering on purpose to empower business transformation. From technology consulting and design to implementation and maintenance, the team is responsive to stakeholder business requirements while bringing a forward looking, systems mindset and approach to the work. Key audience segments within the purview of this sub-team include Chick-fil-A, Inc Staff members and select vendor partners. Key functional partnerships include Talent Experience, Learning & Development, and Organizational Strategy & Planning.  

The Production Throughput Consultant is a field facing role offering consultative services to individual Chick-fil-A Restaurant Operators upon their request. The Production Throughput Consultant focuses on increasing the rate of production and optimizing Chick-fil-A Restaurants. Furthermore, the result of increased throughput enables consistency in customer expectations, growth in top line sales and profits, increasing transaction count, and retention in Team Members. The Production Throughput Consultant will serve approximately 55 to 75 Operators per year.   The Production...

The Sr. Brand Identity Design Lead specializes in guiding the stewardship of the brand, setting and maintaining visual guidelines across the organization. The Design Lead manages and executes major visual identity projects that are essential to the ongoing commitment to maintain authenticity, leverage scare, create quality and consistency across all touchpoints. The Design Lead manages multiple projects, processes and problems that are difficult or complex; analyzes problems and determines solutions and makes recommendations to senior decision makers. The Design Lead is a subject matter expert who knows...

Chick-fil-A, Inc. is dedicated to expanding its business through innovative endeavors both domestically and globally. This technology-dependent approach supports diverse business requirements and operational environments inherent in global expansion and vertical integration.   We are searching for a skilled and motivated engineer to lead Cloud Operations and Site Reliability Engineering (SRE) for our international Restaurants and to provide support to other entities. You will be responsible for the availability, performance, security, and cost-efficiency of cloud infrastructure...

This role serves on the Distribution Performance Team, a growing team which has responsibility for working with our partners to drive performance improvement across all partner distribution centers that serve Chick-fil-A.   This role provides immersive support for Operators with nearly 24/7 accessibility to meet the unique Supply Chain needs of our Restaurants as well as our Distribution Centers (DCs). This role will focus on multiple DCs within one of our larger partners to support our strategy and must have the ability to influence the local DC leadership to implement it. This...

The Lead Technical Product Owner is responsible for data flows, integrations, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and future pilot programs. This person is responsible for partnering with each business to define, document and consult on functional and technical requirements to support daily operations and enable future growth of each business.   A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply is a food production and distribution service network focused entirely on serving the unique needs and growing volume of...

Imagine a role where your Lean Six Sigma expertise directly impacts the success of Chick-fil-A Operators, empowering them to deliver exceptional experiences to guests every day. As the Continuous Improvement Project Lead at Support Now, you'll not only drive process improvements but also champion the Chick-fil-A culture and foster a team environment dedicated to continuous learning and growth. If you are passionate about people, process, and purpose, this is the perfect opportunity for you.   The Continuous Improvement (CI) Project Lead is a pivotal role within the Support Now...

Chick-fil-A Supply Chain is dedicated to supporting our restaurant Operators and Team Members by fostering growth through a dynamic network founded on exceptional care. We are committed to ensuring that Chick-fil-A restaurants receive safe and reliable products in a manner that seamlessly integrates with restaurant operations.   Our Supply Chain collaborates with numerous external distributors, suppliers, brokers, and other partners to serve our restaurants and operators. The Technical Integration Lead will technically support external partner success strategies to ensure our...

The Chick-fil-A Tax Department is responsible for tax compliance, technology, special projects, research, and audit defense functions for independently owned franchised restaurants and corporate activities. We exist to provide tax planning, regulatory reporting and consulting to stakeholders, governments, external auditors, and business leaders. As we grow in complexity and global...

The Restaurant Cash Management Team facilitates and provides accounting support for end-to-end Restaurant payment processes and cash management insights. This is a professional level role responsible for leading and managing initiatives that support the Restaurant Cash Management team’s core functions, including systems, integrations, and related processes. Individual will oversee the product management lifecycle of one or more systems leveraged by the Restaurant Cash Management team that enable cash management, payment, and reconciliation support for Chick-fil-A Operators and their teams. This role serves as a subject matter expert for assigned systems, ensuring they meet evolving business needs...

This role exists to support the Family Enterprise. The role combines expertise in tax strategy, compliance, and reporting, that often requires an understanding of complex family structures, trusts, and wealth management. A successful candidate must be comfortable giving advice to both Owners and Senior Leader Leadership. This is a professional role, and the individual must possess a servant’s heart.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and...

As an Endpoint Engineer at Chick-fil-A, you will play a critical role in ensuring our Team Members can leverage mobile devices to serve thousands of guests daily at each of our restaurants! In this role, you will leverage mobile device management (MDM) platforms, such as Workspace One, to deploy, configure, secure, and manage the performance of Android devices critical to our in-store operations. You’ll work closely with cross-functional teams in IT, Customer Technology, and Restaurant Support to ensure our Android devices remain reliable, up-to-date, and aligned with company standards. As a subject matter expert in MDM, you’ll also be at the forefront of innovation at Chick-fil-A,...