Chick-fil-A Support Center Career Opportunities

In order to ensure delivery of any future communication regarding any of the below opportunities, please add @agents.icims.com to your trusted senders. Detailed instructions on how to do this can be found here.

Use the search options below to refine your results

The system cannot access your location for 1 of 2 reasons:
  1. Permission to access your location has been denied. Please reload the page and allow the browser to access your location information.
  2. Your location information has yet to be received. Please wait a moment then hit [Search] again.
Click column header to sort

Search Results Page 1 of 1

Requisition ID 2022-11930
The Menu DNA Systems Analyst role serves on the Customer Technology Solutions team within the Digital Transformation and Technology (DTT) department.  As the Menu DNA Systems Analyst, you will have the opportunity to partner with stakeholders in the Marketing department (primarily the Customer Digital Experience, Menu & Packaging, Service & Hospitality teams) and other teams within DTT to support and enhance the Digital Menu Experience. Digital Menu is a core part of our business and spans across our digital eco system in app, website, and other integrated avenues.  In this role, you will define detailed user/job stories for menu experiences while also assisting with the development and configuration for those features.  You will develop and grow relationships with teams across the business that work on menu experience & ordering.   This role is based in Atlanta, GA
Job Function
Information Technology
Travel Requirements
20%
Position Type
Entry-Level
Posting Location : Location
US-GA-Atlanta
Requisition ID 2021-10606
Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities.  We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.    IT Helpdesk Agents are responsible for providing support for all technologies used by our Chick-fil-A Franchisees. IT Agents look for ways to serve, get answers, and solve problems in a timely manner for our Operators, Team Members and each other.   If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you.
Job Function
Help Desk
Travel Requirements
10%
Position Type
Entry-Level
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-11522
Every single day our Restaurants serve amazing food and provide an incredible Customer Experience, however things not always go 100% as expected. In those moments that matter, when our Customer's need support you will be there to serve them. This is an incredible opportunity to do significant work by providing extraordinary support in the unique Chick-fil-A way, and our founder Truett Cathy said it best: "In the food business, it only takes one mistake, one rude Team Member or one bad sandwich to lose a customer. Do things right each time, making sure customers get what they expect, and sometimes more." Your role will be to resolve and delight our Customers, to ensure we win their hearts every day. You will have an incredible impact on everyone you come in contact with and you will represent our Chick-fil-A brand with every Customer interaction whether via phone or our online channel.   The ideal candidate is a problem solver that can easily build rapport with Customers. Candidates will be eager to exceed Customer expectations by using active listening skills, demonstrating empathy and advocacy, diagnosing and fully resolving issues, managing cases efficiently, using positive language, and having passion for doing the right thing.   As our customers’ first point of contact, you are the friendly voice of Chick-fil-A, providing outstanding Customer service, troubleshooting, and technical support. We’ll rely on you to listen to our Customers and use your technical knowledge, creativity, and passion to meet their needs — and remind them that "My Pleasure" is not just an expression, behind that expression we have amazing people. Because we believe our individual backgrounds, perspectives, and passions will help us be the World's Most Caring Company. You'll be trained to reach your highest potential.  
Job Function
Help Desk
Travel Requirements
10%
Position Type
Entry-Level
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-11969
Support Now is an essential sub-department of Field Operations. The Chick-fil-A HELP program provides support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities.  We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.    Business Services Agent, Support Now – Restaurant Support provides front-line support to Chick-fil-A Restaurants in the following areas: Facilities & Equipment, Marketing, Supply Chain, Payroll/Treasury, Supply Central, and Restaurant Training; Level I Analysts look for ways to serve, get answers, and solve problems in a timely manner for our Operators, Team Members and each other.   If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you.
Job Function
Help Desk
Travel Requirements
10%
Position Type
Entry-Level
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12104
Establishes effective relationships with internal partners including operational leadership to ensure daily service level metrics and business goals are met. Communicates company policy information and requirements to staff and ensures operational decisions comply with policy.  Responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming cases at the desired service level.   The Field Operations Services department at Chick-fil-A, Inc. provides 24/6 support services to over 2,200 quick-service restaurants. As part of the Field Operations Services department, the Real Time Agent, Workforce Support is responsible for planning, forecasting, scheduling, and real time resource management of in-center and remote agents.  
Job Function
Help Desk
Travel Requirements
10%
Position Type
Entry-Level
Posting Location : Location
US-GA-Atlanta
Requisition ID 2021-11111
As a warehouse staff member, you will report to a warehouse supervisor and be responsible for supporting a variety of duties including unloading, putting away, picking, staging, and loading product at the Chick-fil-A Supply Market Distribution Center (MDC) in Nashville, Tennessee. Additionally, you will play a key role in supporting the cleanliness and sanitation of the warehouse. To be successful, you will support the operations manager in driving overall efficient and accurate movement of products through the MDC to enable excellent service to Operators. Warehouse staff will also help drive continued innovation at an operation like no other in the food service industry.   About Chick-fil-A Supply Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care. For more information, visit cfa-supply.com. 
Job Function
Hidden (225208)
Travel Requirements
10%
Position Type
Entry-Level
Posting Location : Location
US-TN-Antioch
Requisition ID 2020-8789
The Chick-fil-A Financial Services Department is made up of many sub-departments that support Chick-fil-A Franchisees and Chick-fil-A, Inc. As an Accountant, you will have the opportunity to contribute to Chick-fil-A through challenging and meaningful work while building your professional brand, gaining accounting experience, and preparing for a successful career.   By applying for this position, applicants will automatically be considered for all positions listed below and will be placed based on their skills, interests, and business need.
Job Function
Accounting/Financial Services
Travel Requirements
5%
Position Type
Entry-Level
Posting Location : Location
US-GA-Atlanta