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Every single day our Restaurants serve amazing food and provide an incredible Customer Experience, however things not always go 100% as expected. In those moments that matter, when our Customer's need support you will be there to serve them. This is an incredible opportunity to do significant work by providing extraordinary support in the unique Chick-fil-A way, and our founder Truett Cathy said it best: "In the food business, it only takes one mistake, one rude Team Member or one bad sandwich to lose a customer. Do things right each time, making sure customers get what they expect, and sometimes more." Your role will be to resolve and delight our Customers, to ensure we win their hearts every day. You will have an incredible impact on everyone you come in contact with and you will represent our Chick-fil-A brand with every Customer interaction whether via phone or our online channel.
The ideal candidate is a problem solver that can easily build rapport with Customers. Candidates will be eager to exceed Customer expectations by using active listening skills, demonstrating empathy and advocacy, diagnosing and fully resolving issues, managing cases efficiently, using positive language, and having passion for doing the right thing.
As our customers’ first point of contact, you are the friendly voice of Chick-fil-A, providing outstanding Customer service, troubleshooting, and technical support. We’ll rely on you to listen to our Customers and use your technical knowledge, creativity, and passion to meet their needs — and remind them that "My Pleasure" is not just an expression, behind that expression we have amazing people. Because we believe our individual backgrounds, perspectives, and passions will help us be the World's Most Caring Company. You'll be trained to reach your highest potential.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities. We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.
IT Helpdesk Agents are responsible for providing support for all technologies used by our Chick-fil-A Franchisees. IT Agents look for ways to serve, get answers, and solve problems in a timely manner for our Operators, Team Members and each other.
If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Direct-to-Consumer (D2C) Services Systems Analyst II role serves on the Customer Technology Solutions team within the Digital Transformation and Technology (DTT) department. As a Systems Analyst, you will have the opportunity to partner with other System Analysts and stakeholders in various departments, including the Marketing department (primarily the Customer Digital Experience and Service & Hospitality teams), the Restaurant Design and Facilities departments, and other teams within DTT. Together, you will support our shared vision to build digital experiences that are ‘Radically Convenient & Remarkably Human’
In this role, you will review stakeholder requirements to define detailed user/job stories for Chick-fil-A’s digital experiences while also assisting with the development and configuration for those features. You will develop and grow relationships with teams across the business that work on guest loyalty and order fulfillment. You will manage and collaborate with 3rd-party vendors as we evaluate, test, and implement their products and services. Lastly, you will Pursue What’s Next by keeping a pulse of new players and opportunities in the digital engagement and ordering ecosystem, identifying platforms and technologies that help us achieve our shared vision.
Todos los días nuestros Restaurantes sirven comida increíble y proporcionan una Experiencia al Cliente excepcional, sin embargo las cosas no siempre salen 100% como esperamos. En esos momentos importantes, cuando nuestros Clientes necesitan ayuda, tú estarás allí para ayudarlos. Se trata de una oportunidad increíble de realizar una labor significativa proporcionando una ayuda extraordinaria al estilo único de Chick-fil-A, y nuestro fundador Truett Cathy lo ha dicho mejor que nadie: "En el negocio de la comida, solo hace falta un solo error, un Miembro del Equipo maleducado o un mal sándwich para perder un cliente. Haz siempre las cosas bien y asegúrate que los clientes obtengan lo que esperan y a veces más." Tu papel será ayudar a nuestros Clientes y deleitarlos, para asegurarnos de que nos ganamos sus corazones todos los días. Tendrás un impacto sorprendente en cada persona que se pondrá en contacto contigo y representarás nuestra marca Chick-fil-A en cada interacción con el Cliente ya sea por teléfono o a través de nuestro canal de comunicación en línea.
El candidato ideal es una persona capaz de resolver problemas que pueda establecer fácilmente una buena comunicación con los Clientes. Los candidatos estarán dispuestos a satisfacer las expectativas de los Clientes utilizando habilidades para escuchar de forma efectiva, demostrando comprensión y empatía, diagnosticando y resolviendo los problemas de forma completa, gestionando los casos de forma eficiente, utilizando un lenguaje positivo y con una pasión por hacer lo correcto.
Como primer punto de contacto de nuestros clientes, serás la voz amable de Chick-fil-A, proporcionando servicios de atención al cliente, resolución de problemas y asistencia técnica excepcionales. Confiaremos en ti para que escuches a nuestros Clientes y utilices tus conocimientos técnicos, tu creatividad y tu pasión para satisfacer sus necesidades, y recordarles que "El placer es mío" no es sólo una expresión, sino que detrás de esa expresión tenemos además personas increíbles. Ya que creemos que nuestros antecedentes, perspectivas y pasiones individuales nos ayudarán a ser la empresa más solidaria del mundo. Te formaremos para que alcances tu potencial máximo.
Nuestro modelo de trabajo Futuro Flexible ofrece una combinación saludable de trabajo presencial y remoto, que fortalece aspectos clave de la cultura de Chick-fil-A al fomentar la colaboración y la comunidad.
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Every single day our Restaurants serve amazing food and provide an incredible Customer Experience, however things not always go 100% as expected. In those moments that matter, when our Customer's need support you will be there to serve them. This is an incredible opportunity to do significant work by providing extraordinary support in the unique Chick-fil-A way, and our founder Truett Cathy said it best: "In the food business, it only takes one mistake, one rude Team Member or one bad sandwich to lose a customer. Do things right each time, making sure customers get what they expect, and sometimes more." Your role will be to resolve and delight our Customers, to ensure we win their hearts every day. You will have an incredible impact on everyone you come in contact with and you will represent our Chick-fil-A brand with every Customer interaction whether via phone or our online channel.
The ideal candidate is a problem solver that can easily build rapport with Customers. Candidates will be eager to exceed Customer expectations by using active listening skills, demonstrating empathy and advocacy, diagnosing and fully resolving issues, managing cases efficiently, using positive language, and having passion for doing the right thing.
As our customers’ first point of contact, you are the friendly voice of Chick-fil-A, providing outstanding Customer service, troubleshooting, and technical support. We’ll rely on you to listen to our Customers and use your technical knowledge, creativity, and passion to meet their needs — and remind them that "My Pleasure" is not just an expression, behind that expression we have amazing people. Because we believe our individual backgrounds, perspectives, and passions will help us be the World's Most Caring Company. You'll be trained to reach your highest potential.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities. We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.
As part of the Field Operations Services department, the Workforce Real Time Analyst is responsible for planning, forecasting, scheduling, and real time resource management of in-center and remote agents.
Establishes effective relationships with internal partners including operational leadership to ensure daily service level metrics and business goals are met. Communicates company policy information and requirements to staff and ensures operational decisions comply with policy. Responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming cases at the desired service level.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Power Automation and Controls Operator will be part of a technical organization under the Controls Engineer. Their tasks will range from operating the equipment, basic troubleshooting and business leading training. All in an effort to operate industrial equipment with excellence in a Distribution Warehouse. These individuals will be working with state-of-the-art industrial equipment and will be working with a diverse team to help deliver automation processes to the highest standards. Chick-fil-A Supply is also committing to providing the following to PAC Operators:
- Enable the ability to develop a career in Power Automation and Controls
- Mentorship, coaching, training, and guidance
- Ownership of your work and intelligent automated equipment from your first day
- Maintain world-renowned production technologies in some interesting ways
- The opportunity to influence the production and quality of our products
- Safe work environment
Lastly, this individual will be joining the Chick-fil-A Supply LLC. family with the goals of being able to provide a caring, consistent, and reliable service through its distribution networks helping support Chick-fil-A restaurants and their communities.
As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.
The Chick-fil-A Supply service networks are comprised of two components:
- Distribution Center– State-of-the-art warehouses that house supply for Chick-fil-A restaurants
Transportation– Growing fleet of delivery vehicles that supply Chick-fil-A restaurants
