Chick-fil-A Support Center Career Opportunities

Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities. We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.   As part of the Field Operations Services department, the Workforce Real Time Analyst is responsible for planning, forecasting, scheduling, and real time resource management of in-center and remote agents.   Establishes effective relationships with internal partners including operational leadership to ensure daily service level metrics and business goals are met. Communicates company policy information and requirements to staff and ensures operational decisions comply with policy. Responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming cases at the desired service level. Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Power Automation and Controls Operator will be part of a technical organization under the Controls Engineer. Their tasks will range from operating the equipment, basic troubleshooting and business leading training. All in an effort to operate industrial equipment with excellence in a Distribution Warehouse. These individuals will be working with state-of-the-art industrial equipment and will be working with a diverse team to help deliver automation processes to the highest standards. Chick-fil-A Supply is also committing to providing the following to PAC Operators: - Enable the ability to develop a career in Power Automation and Controls - Mentorship, coaching, training, and guidance - Ownership of your work and intelligent automated equipment from your first day - Maintain world-renowned production technologies in some interesting ways - The opportunity to influence the production and quality of our products - Safe work environment Lastly, this individual will be joining the Chick-fil-A Supply LLC. family with the goals of being able to provide a caring, consistent, and reliable service through its distribution networks helping support Chick-fil-A restaurants and their communities. As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants. The Chick-fil-A Supply service networks are comprised of two components: - Distribution Center– State-of-the-art warehouses that house supply for Chick-fil-A restaurants Transportation– Growing fleet of delivery vehicles that supply Chick-fil-A restaurants

This role will be responsible for supporting the daily work of Chick-fil-A's Support Center Warehouse (SCW) fulfillment team. The SCW team is responsible for fulfilling Restaurant orders of operational supplies through small parcel distribution, additional internal distribution channels, and fulfillment of Chick-fil-A branded items direct to consumers (Shop Chick-fil-A). Specifically, tasks would include picking, packing and shipping of orders, maintaining a safety culture, and ensuring transactional inventory accuracy.   The warehouse operates in a 60,000 sqft, temperature-controlled space on Chick-fil-A's Support Center Campus in Atlanta, GA.