The Chick-fil-A Support Center is launching a new project-based role that is part of the Experience & Delivery team within the Digital Transformation & Technology department. This Project Full-time role is a TEMPORARY, full-time position up to a maximum of 36 months. This role will be required to be onsite at the Support Center daily between the hours of 8:30am – 5pm.
Chick-fil-A's Technology Support team serves over 4,000 staff and contractors in our Atlanta office and a growing number of locations globally. As the Sr. Business Analyst focused on our walk-up support space, you will join a team of professionals charged with fostering exceptional digital experiences for all staff. You will be responsible for managing the on-campus support services for our Atlanta campus including a walk-up support space, dispatched agents, and stocking/maintaining digital vending machines. Overseeing a small team of support analysts, you will train and set expectations on how we respond to customers' needs, and review interactions to enhance customer experiences. Working with our service provider, you will ensure effective daily operations and look for continuous improvement opportunities.
One of the most exciting aspects of this role is the opportunity to host regular laptop orientation sessions for new Chick-fil-A staff. Through these regular classes you will help us set remarkable first impressions for how we deliver and support technology at Chick-fil-A. In addition, as our business scales and expands to more locations, there will be opportunities to help design how your services can be offered at other offices domestic and international. This role combines strong technical skills and leadership responsibilities with an emphasis on delivering a high level of customer service.
The Sr. Insights Analyst’s primary role is to identify and communicate insights for an assigned scope of business. They will do this through the transformation, visualization, and critical evaluation of data using descriptive, diagnostic, and select predictive analytical techniques. This role will be expected to provide analytical support for multiple related projects or workstreams across Supply Chain functions, including those with dependencies on other departments. It will require acting as a subject matter expert in a broad suite of standard data, methods, and tools. The Sr. Insights Analyst may receive occasional guidance from, and work collaboratively with, Analytics Leads and Data Scientists to produce insights and make recommendations to senior leaders that inform departmental strategy and performance.
Chick-fil-A aims to provide Remarkable experiences to all Customers, and delivery presents an opportunity to do so in a way that is uniquely convenient. Accelerated by advancements in digital, delivery has become a meaningful part of Chick-fil-A’s business and continued growth is anticipated in the future. By building a branded, “in-house” delivery capability, Chick-fil-A is able to serve Customers in a way that is unique and elevated relative to the marketplace.
The Sr. Delivery Logistics Product Specialist serves as one of two primary product owners for Chick-fil-A Delivery. This role’s primary focus centers around the Logistics Engine. The Logistics Engine consists of technically complex algorithms designed to assign orders to drivers, provide routing to drivers, calculate ETAs to customers and coordinate the release of food to the kitchen. Success in this role will require the ability to collaborate closely with Customer Technology Solutions to ensure optimal performance. Additionally, this role requires strong business acumen. Success in the role requires the ability to interpret data and understand the broader business context on how to leverage that data to make effective changes. Additionally, this role will also focus on building out and testing new extensions of the delivery business to serve new Customer occasions (e.g., Outposts, Group Ordering).
The Chick-fil-A Support Center is launching a new project-based role that is part of the Customer Digital & Delivery Team within the Marketing department. This Project Full-Time role is a TEMPORARY, full-time position up to a maximum of 36 months.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Chick-fil-A, Inc. is looking for staff to join its Legal Operations team to assist with managing a $65M Department Budget made up of 16,000+ invoices annually. The primary purpose of this role is to process invoices and maintain relationships with suppliers. We are eager to find a seasoned professional who can work independently, with limited supervision, to complete assigned duties.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Sr. Technical Product Specialist, Configuration Management, is a member of the Change & Configuration team within the Digital Transformation & Technology department. This role will collaborate with a cross-functional group of Support Center staff members to design, implement, and maintain a best of breed Configuration Management System (CMS), enabling Chick-fil-A's multi-service-provider ecosystem to operate together efficiently, make informed decisions, and deliver innovation and benefits to allow the Support Center to scale with the unprecedented growth and future of the enterprise. Housed within this Configuration Management System is Chick-fil-A's Asset Tagging, which enables the vision of the Enterprise Asset & Field Service Management program. The Sr. Technical Product Specialist will serve as a key member of the Asset Pod, which is a multi-disciplinary product team, to ensure that all assets (whether hardware or equipment), are tagged and tracked appropriately for each Chick-fil-A location.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Chick-fil-A Support Center is launching a new project-based role that is part of the Culture Experience Services Team within the Culture department. This Project Full-time role is a TEMPORARY, full-time position up to a maximum of 36 months.
This Project Full-Time Specialist position will support Archives as we look to innovate and grow our Archives strategy and experiences. We are looking for a highly skilled individual who can help cast a vision and strategy for the Archives and the new Archives space. This position will also partner with the principal team leader and rest of the Archives team in leading tours, helping with research questions and other projects outlined in the job responsibilities and requirements.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Commercial Transactions Team is seeking a contracts paralegal to assist with contract review, negotiation, and management.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Senior Paralegal position is a full-time position that serves an integral role in managing litigation related matters of varying levels of complexity and consequence by working directly with various Chick-fil-A business units and in collaboration with in-house and outside legal counsel and paralegals.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities. We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy, and insights to make things better for today and where Chick-fil-A is headed tomorrow.
Specialist, Support Now (Network) role is focused on advanced WAN/LAN troubleshooting, technical coaching and training of network support team, proactive monitoring and auditing of the Chick-fil-A network and resolving chronic network issues at Chick-fil-A restaurants. The Specialist role works with senior leaders across the company. This role is focused on supporting Chick-fil-A Operators, staff, an escalation point for analysts within help desk teams by troubleshooting network issues, as well as triaging these issues by collaborating with vendor business partners. This role works closely with Digital Transformation Team on tool improvement, which aids in quickly identifying the network health of a restaurant. In addition, this role works with Operators, business partners and like-minded professionals to ensure Grand Openings network performances are healthy prior to day one of operations. This role requires an ambitious activator, driven leadership attributes and a high ownership mentality to hallmark success on this team.
If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you.
Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities. We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.
The Operations IT Specialists are responsible for providing support to our Chick-fil-A Franchisees and Level I Agents. Responsible for providing support to our Chick-fil-A franchisees in point-of-sale software and hardware, mobile ordering, networking and kitchen production systems.
If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
This role will be responsible for inventory item master data maintenance, item life cycle management maintaining partner supplier performance and sourcing all sellable inventory in Chick-fil-A's Support Center Warehouse (SCW). The Chick-fil-A SCW distributes over 1,600 items through the following channels: CFA Restaurants- marketing, administrative, training and catering items; Direct to Consumer- merchandise through e-commerce; Campus Shop- merchandise sellable to campus visitors/staff. Developing and maintaining relationships with internal project stakeholders is essential. The Sourcing Specialist should have extensive Enterprise Resource Planning (ERP) and Warehouse Management System (WMS) experience.
The warehouse operates in a 60,000 sqft, temperature-controlled space on Chick-fil-A's Support Center Campus in Atlanta, GA. This role requires an on-site presence of 5 days a week.
As a Systems Analyst III, you will contribute your design, analytical, and problem-solving skills in support of Chick-fil-A's 3rd Party Delivery experiences and integrations. You will support Customer Technology Solutions dev teams, within the Digital Transformation and Technology (DTT) department, dedicated to integrating with national delivery partners as well as delivery “ghost” kitchens to maintain and expand on demand delivery platforms for Chick-fil-A.
The role partners with stakeholders in the Marketing, Tax & Restaurant Accounting departments, as well as other teams within DTT, such as Staff Technology Solutions. You will collaborate with stakeholders to understand the current delivery pain points encountered by Operators, Team Members, and 3rd Party drivers, then iterate on delivery solutions to meet their needs. You will primarily work to provide clear technical requirements & user stories for complex features for our staff-led "common" services pod, while also assisting with the development and configuration for those features.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Chick-fil-A Tax Department is responsible for tax compliance, technology, special projects, research, and audit defense functions for independently owned franchised restaurants and corporate activities. We exist to provide tax planning, regulatory reporting and consulting to stakeholders, governments, external auditors, and business leaders. As we grow in complexity and global footprint, we seek to influence business decisions, reduce tax liability, and mitigate risk.
The Accountant III, Sales Tax Compliance roles primary responsibilities will be to support the Sales Tax Compliance function by assisting with state and local sales and use tax compliance for Operators, Chick-fil-A, Inc., and related affiliates. An Accountant III, Sales Tax Account Compliance performs work with limited to moderate supervision, conferring with superior or unusual matters.
The Accountant III will be responsible for the growth and development of the department through participation in department meetings, conferences, webinars and professional/personal development.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Chick-fil-A's Corporate Procurement Team is experiencing a transformation that will impact the entire organization and we want you to join us in the journey. During this transformation, the Enterprise Supplier Management (ESM) Program was created to stand up a single end-to-end process that helps Staff understand how to source, contract, onboard and manage suppliers. The Procurement Coordinator will shepherd staff through the purchasing journey by navigating through processes and systems, while adhering to procurement policies. This will enable the Corporate Procurement team and ESM Program to increase oversight, operational efficiencies, financial stewardship, and stakeholder satisfaction.
As a crucial member of the Corporate Procurement Team that plays a part in the ESM program, the Procurement Coordinator will be the traffic controller for all purchasing requests from departments across the organization. As a result, the Procurement Coordinator may be the first point of contact and brand impression for the Corporate Procurement team so the ability to respond with urgency and a customer service spirit is important. The role will include triaging each project request and coordinating with relevant stakeholders to gather project information, which will inform the appropriate buying channel, whether through strategic sourcing or a direct purchase. These requests may range from small spend to business critical and/or high spend engagements. After a supplier is shortlisted, the Procurement Coordinator will work with business stakeholders and suppliers to obtain necessary supplier information needed to run due diligence, onboard, and pay the selected supplier.
In addition to interacting with business stakeholders, the procurement coordinator will regularly collaborate with the Corporate Procurement and Legal teams, so an understanding of sourcing, procurement, and legal processes are important. The role will require responsiveness, high desire for stakeholder satisfaction, knowledge of the strategic sourcing and procurement process, and ability to make judgements within ambiguity.
At Chick-fil-A, we pursue meaningful impact, have access to innovative tools and work collaboratively across the business. The culture is second to none - we are a growing, purpose driven company and strive to be the world’s most caring company.
The Chick-fil-A Support Center is launching a new project-based role that is part of the Enterprise Viability Team within Enterprise Data & Analytics department. This Project Full-time role is a TEMPORARY, full-time position up to a maximum of 36 months.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Projects & Fixed Assets Accounting team is responsible for the financial reporting of the acquire to retire financial workstream for Chick-fil-A, Inc. and its subsidiaries. The team supports the business and project managers by accounting for and maintaining accurate financial records for all purchased capital assets and a broad range of spend for all projects across the enterprise in accordance with generally accepted accounting principles.
A Fixed Assets Corporate Accountant II will possess and apply a fundamental understanding of Chick-fil-A’s acquisition policies and practices and apply knowledge to distinguish between capital costs and expenses. This role requires relationships with key personnel within Financial Services to support the fixed assets function for Chick-fil-A, Inc. and its subsidiaries. The Projects Accounting and Fixed Assets team is looking for an independent, coachable, detail-oriented individual who continually seeks process improvement.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Financial Lease Compliance and Audit team is responsible for ensuring the financial lease terms negotiated and executed by Chick-fil-A, Inc. and its subsidiaries are billed and paid correctly. The team serves as the primary financial contact to Chick-fil-A landlords and other lessor entities and is responsible for ensuring landlord master
data and payment schedules align to the lease. In addition, the team is responsible for auditing and paying all real estate rent and occupancy costs for Chick-fil-A restaurants and corporate properties by applying complex lease language to invoices and billings.
The Accountant II is a professional role entrusted with landlord financial relationships, billing and invoice audits, and lease payment execution. An Accountant II will be able to interpret lease language and communicate Chick-fil-A positions to our landlords with moderate supervision.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
We are seeking a dynamic and detail-oriented individual to join our Finance team with a focus on indirect procurement policy and procedure. This role is crucial in ensuring the efficient and compliant creation of indirect purchase orders (POs), overseeing PO governance, engaging with suppliers, and providing continuous training and support to stakeholders. The successful candidate will play a vital role in advocating and supporting the business regarding indirect procurement policy and procedure and will be a key contributor in scaling our operation.
Todos los días nuestros Restaurantes sirven comida increíble y proporcionan una Experiencia al Cliente excepcional, sin embargo las cosas no siempre salen 100% como esperamos. En esos momentos importantes, cuando nuestros Clientes necesitan ayuda, tú estarás allí para ayudarlos. Se trata de una oportunidad increíble de realizar una labor significativa proporcionando una ayuda extraordinaria al estilo único de Chick-fil-A, y nuestro fundador Truett Cathy lo ha dicho mejor que nadie: "En el negocio de la comida, solo hace falta un solo error, un Miembro del Equipo maleducado o un mal sándwich para perder un cliente. Haz siempre las cosas bien y asegúrate que los clientes obtengan lo que esperan y a veces más." Tu papel será ayudar a nuestros Clientes y deleitarlos, para asegurarnos de que nos ganamos sus corazones todos los días. Tendrás un impacto sorprendente en cada persona que se pondrá en contacto contigo y representarás nuestra marca Chick-fil-A en cada interacción con el Cliente ya sea por teléfono o a través de nuestro canal de comunicación en línea.
El candidato ideal es una persona capaz de resolver problemas que pueda establecer fácilmente una buena comunicación con los Clientes. Los candidatos estarán dispuestos a satisfacer las expectativas de los Clientes utilizando habilidades para escuchar de forma efectiva, demostrando comprensión y empatía, diagnosticando y resolviendo los problemas de forma completa, gestionando los casos de forma eficiente, utilizando un lenguaje positivo y con una pasión por hacer lo correcto.
Como primer punto de contacto de nuestros clientes, serás la voz amable de Chick-fil-A, proporcionando servicios de atención al cliente, resolución de problemas y asistencia técnica excepcionales. Confiaremos en ti para que escuches a nuestros Clientes y utilices tus conocimientos técnicos, tu creatividad y tu pasión para satisfacer sus necesidades, y recordarles que "El placer es mío" no es sólo una expresión, sino que detrás de esa expresión tenemos además personas increíbles. Ya que creemos que nuestros antecedentes, perspectivas y pasiones individuales nos ayudarán a ser la empresa más solidaria del mundo. Te formaremos para que alcances tu potencial máximo.
Nuestro modelo de trabajo Futuro Flexible ofrece una combinación saludable de trabajo presencial y remoto, que fortalece aspectos clave de la cultura de Chick-fil-A al fomentar la colaboración y la comunidad.
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Every single day our Restaurants serve amazing food and provide an incredible Customer Experience, however things not always go 100% as expected. In those moments that matter, when our Customer's need support you will be there to serve them. This is an incredible opportunity to do significant work by providing extraordinary support in the unique Chick-fil-A way, and our founder Truett Cathy said it best: "In the food business, it only takes one mistake, one rude Team Member or one bad sandwich to lose a customer. Do things right each time, making sure customers get what they expect, and sometimes more." Your role will be to resolve and delight our Customers, to ensure we win their hearts every day. You will have an incredible impact on everyone you come in contact with and you will represent our Chick-fil-A brand with every Customer interaction whether via phone or our online channel.
The ideal candidate is a problem solver that can easily build rapport with Customers. Candidates will be eager to exceed Customer expectations by using active listening skills, demonstrating empathy and advocacy, diagnosing and fully resolving issues, managing cases efficiently, using positive language, and having passion for doing the right thing.
As our customers’ first point of contact, you are the friendly voice of Chick-fil-A, providing outstanding Customer service, troubleshooting, and technical support. We’ll rely on you to listen to our Customers and use your technical knowledge, creativity, and passion to meet their needs — and remind them that "My Pleasure" is not just an expression, behind that expression we have amazing people. Because we believe our individual backgrounds, perspectives, and passions will help us be the World's Most Caring Company. You'll be trained to reach your highest potential.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities. We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.
As part of the Field Operations Services department, the Workforce Real Time Analyst is responsible for planning, forecasting, scheduling, and real time resource management of in-center and remote agents.
Establishes effective relationships with internal partners including operational leadership to ensure daily service level metrics and business goals are met. Communicates company policy information and requirements to staff and ensures operational decisions comply with policy. Responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming cases at the desired service level.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Power Automation and Controls Operator will be part of a technical organization under the Controls Engineer. Their tasks will range from operating the equipment, basic troubleshooting and business leading training. All in an effort to operate industrial equipment with excellence in a Distribution Warehouse. These individuals will be working with state-of-the-art industrial equipment and will be working with a diverse team to help deliver automation processes to the highest standards. Chick-fil-A Supply is also committing to providing the following to PAC Operators:
- Enable the ability to develop a career in Power Automation and Controls
- Mentorship, coaching, training, and guidance
- Ownership of your work and intelligent automated equipment from your first day
- Maintain world-renowned production technologies in some interesting ways
- The opportunity to influence the production and quality of our products
- Safe work environment
Lastly, this individual will be joining the Chick-fil-A Supply LLC. family with the goals of being able to provide a caring, consistent, and reliable service through its distribution networks helping support Chick-fil-A restaurants and their communities.
As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.
The Chick-fil-A Supply service networks are comprised of two components:
- Distribution Center– State-of-the-art warehouses that house supply for Chick-fil-A restaurants
Transportation– Growing fleet of delivery vehicles that supply Chick-fil-A restaurants
