Chick-fil-A Support Center Career Opportunities

The Lead Business Analyst, Restaurant Labor Technology posiiton is responsible for leading the functional design of the restaurant labor systems that Chick-fil-A owner/operators may choose to use, as well as the integration of these restaurant systems to other CFA systems. As a member of the Restaurant Labor Technology team, this role serves as a functional liaison partnering with the associated teams in Financial Services, Legal and other areas of the business, as well as interacting with Restaurant Operators.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.    This role is located in our Irvine, CA offices. Chick-fil-A does offer relocation assistance.

The Lead Analyst’s primary role is to identify and communicate insights for Learning & Development through the blending, transformation, and critical evaluation of data through descriptive, diagnostic, and select predictive methods relying on Chick-fil-A’s established analytics tooling stack. This role is expected to provide analytical support for multiple Learning & Development teams with dependencies on other departments. It will require acting as a subject matter expert in a broad suite of standard data, methods, and tools, including complex features. The Lead Analyst may receive occasional guidance from Principal analytics talent to produce insights and make recommendations to senior leaders that inform departmental strategy. The Lead Analyst must have strong technology and data analysis skills, a solid understanding of database technology and data use within analytic platforms, and strong programming skills with SQL and/or Python. This individual needs to be a fast learner with a keen eye for detail, systems thinking, and process design. In addition, this individual must be a highly relational collaborator (given the cross-disciplinary nature) and culture builder.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Restaurant Financial Data & Systems team provides Operators and those who serve them with tools, reports and systems that equip them for profitable growth. We do this by building robust data infrastructure, maximizing the effectiveness of our systems portfolio, and offering users relevant and timely insights about their businesses.   This Team Leader role is on the Restaurant Benchmarking & Costing Systems sub-team and is leading both large system-related projects and a team of staff and/or contractors. Work will include partnering with Restaurant Operators, cross-functional staff teams and external vendors. With their teams, they maintain a high level of subject matter expertise for a particular system and are often considered data & process owners within the organization. Team Leaders are responsible for both proactive and responsive system enhancement requirements, analysis, project planning and executing project details, and collaborating with others. He or she will develop comprehensive knowledge of 1-3 systems, serving as a subject matter expert for the business and offering input into the strategic technology roadmap supporting them. He or she will also be responsible for recommending and partnering closely with other teams in deploying changes to those systems to impacted Operators and Staff, by creating and ensuring execution of the project plan, communicating key details, and escalating issues, and responding to results.   The individual in this role will be responsible for leading a team of analyst for Food costing and financial benchmarking analysis. They will assess, train and coach individuals to pursue excellence as a team.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

This Lead Insights Analyst position will provide business intelligence regarding each functional body of work in support of planning and strategic bet execution, provide analysis of the current operational performance and trends through data analysis and reporting visualization.   The ideal candidate will be skilled in turning complex operational data and performance metrics into an engaging story that impacts decision-making using a blend of process acumen and creativity/storytelling.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

Operator Technology Solutions exists to help Chick-fil-A Operators scale their business as part of the world's most caring company. As an engineer on this team, you will invest your time and craft in building and integrating the services, tools and custom software to make it simpler for operators and team members to succeed in caring for their customers and building the Chick-fil-A brand.   As a Lead Software Engineer, you will be a technical leader on an agile, product-focused team where you can influence the product direction, system architecture and engineering patterns, while mentoring other staff engineers. You will set the standard for code contribution on your team while keeping the systems you are responsible for running, stable and secure. You will leverage and contribute to existing frameworks while following and extending accepted architectural patterns.   We leverage a set of modern, common tools like AWS, GitHub Actions and Spring to build and deploy microservices to kubernetes with a focus on meeting business demand. This is an exciting time to join a great team of smart engineers working hard to solve problems for Chick-fil-A operators and team members.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

Chick-fil-A restaurants come in many shapes and sizes, all of them delivering thousands of meals a day to happy customers. Have you ever wondered how varying sizes of restaurants, including mall fronts, can keep an abundant of stock items to serve all their customers? The answer is the data management system that feeds internal applications the data needed to perform their daily operations. The Data Management team tracks and stores data pertaining to distributors, suppliers, restaurant items. Another key component of the Data Management team is the Order Guide, which determines what restaurants can order for their stores.   The Chick-fil-A Lead Software Engineer position, for the Supply Chain Data Management team, will allow you to grow in a fast-paced dynamic environment, solving high-impact problems using cutting-edge technologies. In this role, you will have architectural oversight in core data management platform as well as adding new features to support operators in the supply ordering process. As the Lead Software Engineer for supply chain software products, you will be working on complex features while also supervising and mentoring engineers. You will be collaborating with product owners to strategically plan out new requirements, as well as well as working with agile engineering practices and standards. The team is leveraging cloud-based technologies to create enterprise services and APIs for our Operator-facing ordering platforms and analytics.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.   This role is based in Atlanta, Georgia. If a candidate meets our relocation policy guidelines, Chick-fil-A does offer relocation.

The Product Lead will be responsible for the daily support of our Restaurant e-commerce ordering platform, Supply Central. Supply Central allows Restaurants to purchase operational supplies, excluding food and menu packaging, from 20 suppliers/ distributors. This role will also oversee the inventory levels of the 20 suppliers/distributors at a high level. They would also be responsible for passing along opportunity areas to the Chick-fil-A distribution performance leads who will ensure improvement at their respective supplier/distributor. Finally, this role will work with the IT counterparts to manage performance and maintain the relationship with the Supply Central platform provider. This role is located on our Support Center campus in Atlanta, GA.     Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

Chick-fil-A, Inc. has a stated intent to expand business interests through the creation of complementary, expansive and innovative domestic and global entity businesses. Chick-fil-A International, Chick-fil-A Supply, Bay Center Foods are current entity businesses that have emerged from this strategy. This requires technology to support the diverse business environments and requirements inherent in global expansion (multi-lingual, multi-currency, etc.) and vertical integration through entity businesses.   This role will design and deliver solutions that proactively eliminate Cybersecurity risks in the Chick-fil-A Entities' manufacturing and distribution environments. Through partnerships with technical and operational teams in the Chick-fil-A Entities and the others in Cybersecurity, this role will help design and build new preventative cybersecurity controls that keep entity systems safe and operations running in our manufacturing and distribution environments.   The role will report to the Entity Technical Services (ETS) Common Services leader, serve as part of the ETS Common Services team and will partner closely with others in the ETS team and within the larger Digital Transformation and Technology (DTT) department. The position is based in Atlanta, GA.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Chick-fil-A, Inc. has a stated intent to expand business interests in Canada, Puerto Rico and to the EMEA and APAC regions. As a result, Chick-fil-A is seeking a Team Leader to lead a team of Engineers, Analysts and Partners focused on our Canada and Puerto Rico Technology Strategy. In this role, you will be responsible for managing and mentoring a small group of highly skilled professionals and ensuring delivery excellence. You will work closely with the Technical Leader for International Technology in Entity Technical Services to align team priorities with broader organizational initiatives and influence the strategic direction by providing input that may directly impact specific programs or areas of the business that may have a broader impact across the organization. The role will report to the Technical Leader for International Technology in Entity Technical Services and will partner closely with other technical leaders within the Digital Transformation and Technology (DTT) department. The position is based in Atlanta, GA. Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Chick-fil-A Tax Department is responsible for tax compliance, technology, special projects, research and audit defense functions for independently owned franchised restaurants and corporate activities. We exist to provide tax planning, regulatory reporting and consulting to stakeholders, governments, external auditors, and business leaders.  As we grow in complexity and global footprint, we seek to influence business decisions, reduce tax liability and mitigate risk.   The primary responsibilities of the Sales Tax Research Lead role will be to support the Sales Tax function by focusing in the area of Third-Party Delivery, working closely with internal partners to resolve tax and other differences with Treasury, Innovation, Restaurant Accounting and the Digital Transformation and Technology Team. This role will also communicate with external delivery partners to request data and resolve tax differences.   This role will require analytical and creative thinking skills, and the ability to quickly adapt to change. The role will be focused on establishing processes that ensure oversight of tax data for third party delivery/facilitated sales with our external delivery partners, as well as establishing automated processes for accurately reporting such sales on the tax returns.    Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Chick-fil-A Tax Department is responsible for tax compliance, technology, special projects, research and audit defense functions for Chick-fil-A, Inc. & Affiliated Entities and independently owned franchised restaurants. We exist to provide tax planning, regulatory reporting and consulting to stakeholders, governments, external auditors, and business leaders. As we grow in complexity and global footprint, we seek to influence business decisions, reduce tax liability, and mitigate risk. The primary responsibilities of the Sales Tax Research Lead role will be to support the Sales Tax function by focusing in the area of Chick-fil-A Supply, working closely with internal partners to resolve tax matters. The Sales Tax Research Lead will support the Sales Tax function performing complex tax research and analysis regarding sales tax issues impacting the business with limited to minimal review. This role may lead or direct large special projects independently and may act as a liaison with other departments to complete projects with limited to moderate supervision. Sales and Use Tax is used broadly to encompass a wide-array of indirect taxes, including commodity, gross receipts, IFTA, IRP and other related taxes for all Chick-fil-A Supply locations. This role will require analytical and creative thinking skills, and the ability to quickly adapt to change. The role will be focused on establishing processes that ensure oversight of tax data for Chick-fil-A Supply as well as establishing automated processes for accurately reporting such sales on the tax returns. A Sales Tax Research Lead performs work with limited to moderate supervision, conferring with superior on unusual matters. The Sales Tax Research Lead will be responsible for the growth and development of the department through participation in department meetings, conferences, webinars and professional/personal development.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

In this role you will be responsible for supporting Quality Engineering efforts across various development teams within the CommercePoint program. CommercePoint is a fully featured and comprehensive POS system that will support the growing physical and digital commerce platforms at Chick-fil-A. This role will be part of the test center of excellence in the Customer Technology Solutions group which includes direct-to-consumer, restaurant, and digital DNA systems at Chick-fil-A. This role requires strong testing skills and ability to define the test strategy across multiple teams, select the proper automation tools and techniques, and implement a comprehensive test plan appropriate for various types of products and applications. You will also serve as the Quality champion and help with implementing best practices across verticals and mentor/direct other resources. This is an opportunity to work in the latest and greatest technical environments implementing projects in Agile Devops platforms in cloud-native and restaurant environments that include POS systems, Android/iOS, Kubernetes, Machine Learning, Artificial Intelligence, Internet-of-Things and more.

As a Senior Systems Analyst, you’ll contribute your design, analytical, and problem-solving skills to help transform the Chick-fil-A Support Center's procurement systems and processes (primarily, inventory item procurement)   You will be the trusted partner between the Digital Transformation & Technology (DTT) department and the Support Center, achieving their procurement goals, and making shared dreams a reality.   This role will be responsible for ensuring the efficient operation of our procurement systems and processes, including software applications and databases. This role will require the individual to work closely with cross-functional teams to provide technical expertise and guidance to drive continuous improvement of the procurement systems.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Corporate Financial Reporting team is entrusted with preparing and reporting the financial activity of Chick-fil-A, Inc., and its subsidiaries on a monthly and annual basis, according to Generally Accepted Accounting Principles (GAAP), for internal and external requirements.   The Senior Accountant position is a professional role that is responsible for the preparation, reconciliation and reporting of various financial statement information.   The Senior Accountant position will serve an integral role on the team by preparing necessary journal entries and ensuring appropriate accounting is being performed on their designated accounts and entities.  This role will also be an active participate in the preparation of workpapers and documentation needed for the completion of the annual financial statement audit.   This role will possess a comprehensive understanding of GAAP and Chick-fil-A's accounting policies and practices.  This role requires relationships with key personnel within Financial Services to support the accounting of complex initiatives.  The Corporate Financial Reporting team is looking for a natural problem-solver who is independent, coach-able, detail-oriented, and continually seeking process improvement.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

This role exists to support the Cathy Family Office and Family Enterprises by overseeing various bodies of work, including but not limited to, property management, accounting functions and general business direction.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.