A Professional with a dedicated responsibility to support a group of Sourcing leads that are responsible for nearly $750MM+ of packaging spend across multiple commodities (paper, plastic, etc.) This individual will be responsible for supporting the strategic relationship owner for a set of supplier partners, learning how to effectively execute on managing pricing and supply continuity for 450+ SKUs (cups, bowls, carry-out bags, boxes, cartons, towels, etc.), and work with key internal stakeholders to build and sustain a packaging pipeline for a $22B+ Restaurant Chain across over 3000 Restaurants. This role will include process and results ownership of managing and expanding the supplier network of partners, build robust capacity and contingency plans providing fuel for growing Restaurant sales and growth, while still delivering market leading cost of goods for Chick-fil-A Operators; Feeding into the more Sr Sourcing Lead’s overall category strategy. Cataloging, optimizing, and owning this work in the form of a ‘Packaging Scorecard’ will be critical. Effective relationship management capabilities for both internal and external stakeholders will be critical to success for this role. This will be an opportunity to foster continued growth in the sourcing and procurement space, enabling the opportunity to grow their expertise in Sourcing, ultimately excelling their career at the number one chicken chain in the U.S
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Lead Demand Planner, Limited Time Offers will be the product owner for LTO forecasting, owning the LTO forecast and developing it in collaboration with key partners, such as the LTO Inventory Lead, Supply Chain Data & Analytics, Launch Teams, and other LTO-related workstreams. This role will connect the dots between analytics, supplier and distribution center communications, promotion strategy, and business requirements in order to optimize LTO campaigns throughout the year.
This role will partner with Supply Chain Data & Analytics to ensure data quality and add business context to the mathematics in order to help create the best possible forecasting methods. They will leverage the forecast data to work with the LTO inventory lead and launch team to ensure suppliers and DCs are adequately prepared for upcoming LTOs stock and lead time requirements.
The person in this role will review the forecast with knowledge of business context and sufficient knowledge of the source data and forecast algorithms in order to make recommendations to Supply Chain Data & Analytics and the LTO Inventory Lead on the best forecasts to enable lead time for suppliers to get required stock.
This role will also lead internal communication efforts to ensure all necessary teams involved know the pre-campaign projects, the during-campaign accuracy and stock, and the post-campaign root cause discussions on where the forecast went well and where it can be improved. They will update the respective teams with respect to the forecast and business knowledge so adjustments can be made before, during, and after any given LTO.
A curious, empathic, and life-long learner who wants a challenge that directly impacts restaurants will likely flourish in this role.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Project Lead will support Supply Chain's partnership with Innovation & New Ventures and Consumer Packaged Goods. By working closely with cross-functional stakeholders including Innovation & New Ventures, Consumer Packaged Goods, Menu Strategy, Legal, and Culinary, this role will execute scopes, timelines, and objectives in accordance with Supply Chain capabilities. This role will partner with their leader and cross functional partners to identify, vet, and contract suppliers to ensure food safety, continuity, quality, and stewardship objectives are met and tradeoffs are aligned upon organizationally.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Chick-fil-A’s In-house Agency (IHA) is growing rapidly, entering its 5th year as an established department, producing thousands of assets across all channels. The in-house agency streamlines and optimizes the creative and production processes, providing better, faster and cheaper creative assets to Operators and Staff stakeholders.
The Operator Services Project Lead serves as the trusted advisor to Operators, Restaurant Marketing Director (RMDs), Area Marketing Directors (AMDs) and strategic partner to the Marketing Consultants, creating tailored creative services and solutions to address the evolving, unique marketing challenges across individual markets and local Restaurants.
This is a unique role, tasked with serving MAP markets, and managing employer brand campaigns from a national, market and local level, supporting Operators/Restaurants in their custom employer brand needs.
The Operator Services Project Lead will be responsible for managing three bodies of work in the Operator Services space:
- Account Manager for Market Acceleration Program (MAP) Markets
- Provide regionalized support to approximately 40 MAP markets, offering more in-depth consultative services to these markets when the market has a creative need. Support all Tier 3 complex and custom projects for assigned markets by working with creative team to develop creative assets.
- Test local creative services option for the field, which will require leveraging the innovation process to plan, understand, imagine, protype, validate and launch to determine how the In-house agency can best serve local restaurants.
- Provide strategic creative guidance to MAP markets via consultative calls with the Area Marketing Directors or Lead Operators.
- Partner with Marketing Consultants to evaluate MAP projects and collaborate on strategic solutions for the market and the brand at large
- Operator Photo and Video Services
- Project manage all Operator Photo and Video Services projects from beginning to end.
- Manage all communications with the Operator and AMD, direct a producer/freelancer on each shoot, provide feedback accordingly, and traffic all final files.
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Optimize the current process for producing and managing Operator Photo and Video Services, including the final deliverable upload process to internal Operator websites.
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Work with accounting to bill local FCRs and MAP billing reports for local and market level productions.
- Project Manager for Employer Brand National Creative Campaigns
- Manage the National Employer Brand campaign by partnering with channel leads on direction and deliverables. Ensure creative is on-brand, on-brief and approved across all parties within Performance Marketing and Team Member Experience teams.
- Lead In-house Agency art directors, copywriters and designers in development of Employer Brand concepts and deliverables across campaign channels. Ensure the concepts and deliverables can scale from the national campaign to the market and local level.
- Partner with the In-house Agency trafficking team to ensure Employer Brand creative is trafficked flawlessly at the National and Market levels.
- Follow internal legal review process and ensure new Federal Trade Commission (FTC) laws are accounted for in development of new concepts.
- Analyze Employer Brand performance data to make informed decisions of current and future creative options.
- Co-develop market and local level Employer Brand concepts for MAP markets and local Restaurants by providing instructional resources and internal communications for Operators and Team Members that participate and hosting their teams at photoshoot and video productions.
- Partner with internal Studio and Social Media Publisher teams to upload local level employer brand creative.
- Serve as a liaison to Marketing Consultants for Employer Brand creative and resources.
The individual in this role will partner with various groups across the enterprise, including the field to produce the resources and develop proper processes to best serve Operators with the goal of being a full-service agency that meets the unique needs of Restaurants and markets. They will collect and evaluate data-driven themes to proactively make recommendations, after careful analysis, for field creative needs, maximizing productions for better, faster, consistent, and cheaper solutions.
The Operator Services Project Lead will report to the Operator Services Senior Team Leader.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Project Lead (PL) plays a critical role in supporting orchestration and design of Procurement Operations activities for with indirect, international spend. The PL will research compliance requirements, tax regulations, and legal obligations in existing and future international jurisdictions. The PL will provide guidance and serve as a subject matter expert between business end users, suppliers, Procurement Operations, and Accounts Payable. The PL will continue to monitor adoption, systems and processes to track performance (introducing change when needed).
Team / stakeholder interaction:
This position will represent Corporate Procurement on International-related projects and work with professionals across multiple levels of experience to deliver value for the organization.
Work Complexity & variability:
Responsibility for international Procure-to-Pay (P2P) process improvement projects, including buying channels, invoice channels, supplier onboarding, invoice process, and payments.
Demonstrated proficiency of business process mapping and Procure to Pay processes
Substantial experience in project management and can take on complex, cross-functional projects
Identifies complex problems; working independently or with others to solve
Effective Leadership Characteristics:
Able to influence without direct authority
Autonomy & Decision Making:
This role performs under supervision but operates with considerable latitude for unreviewed action or decisions. The PL will confer with people leader on unusual matters for assistance or awareness and is expected to escalate risks and issues to supervisor. This role will look for opportunities for improvement, make recommended changes, and serve as a subject matter expert.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
This individual will focus on leading the day to day activities that are associated with Event Planning & Execution. In this role, they will lead the supply planning management of various menu item promotions, new product rollouts, market level tests, product depletions and conversions, and packaging initiatives. This position will require frequent interaction with all levels of personnel and management and is expected to exhibit subject matter expertise and professional behavior consistent with Chick-fil-A, Inc core values.
As a member of the Corporate Financial Systems team, this role will participate in the design and support of financial systems that supply critical financial information and enable Financial Services business processes. This role will partner with business stakeholders that work in the Support Center’s Financial Business process, which include Procure-to-Pay (PTP), Record to Report (RTR), Acquire to Retire (ATR), Order to Cash (OTC), and Order Management (OM), and will work with teams within Financial Services to design, run, and transform applications that will achieve desired business outcomes. They will partner with Senior Leadership across Financial Services, Digital Technology & Transformation, and various Experience Teams, providing financial systems insights and perspectives to create scalable, transformative Financial System solutions. This role requires technical aptitude, a continuous process improvement mindset, and a high degree of autonomy.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
As a Senior Systems Analyst, you’ll contribute your design, analytical, and problem-solving skills to help transform the Chick-fil-A Support Center's procurement systems and processes (primarily, inventory item procurement)
You will be the trusted partner between the Digital Transformation & Technology (DTT) department and the Support Center, achieving their procurement goals, and making shared dreams a reality.
This role will be responsible for ensuring the efficient operation of our procurement systems and processes, including software applications and databases. This role will require the individual to work closely with cross-functional teams to provide technical expertise and guidance to drive continuous improvement of the procurement systems.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Corporate Financial Reporting team is entrusted with preparing and reporting the financial activity of Chick-fil-A, Inc., and its subsidiaries on a monthly and annual basis, according to Generally Accepted Accounting Principles (GAAP), for internal and external requirements.
The Senior Accountant position is a professional role that is responsible for the preparation, reconciliation and reporting of various financial statement information. The Senior Accountant position will serve an integral role on the team by preparing necessary journal entries and ensuring appropriate accounting is being performed on their designated accounts and entities. This role will also be an active participate in the preparation of workpapers and documentation needed for the completion of the annual financial statement audit.
This role will possess a comprehensive understanding of GAAP and Chick-fil-A's accounting policies and practices. This role requires relationships with key personnel within Financial Services to support the accounting of complex initiatives. The Corporate Financial Reporting team is looking for a natural problem-solver who is independent, coachable, detail-oriented, and continually seeking process improvement.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
As a member of the Treasury/Corporate Cash Management team, this role will participate in supporting cash management functions at both a corporate, restaurant and international level. In this role we are looking for someone with analytical skills, who can independently problem solve and continually seeks process improvement. Previous banking/Treasury experience instrumental in meeting expectations of this role.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Sr. Paralegal is responsible for providing legal counsel and direction associated with the acquisition and development of new restaurant locations. This person will report to a Director leading several New Restaurant Development regions. The right person for this role will have experience in all aspects of commercial real estate transactions, including understanding the typical deal lifecycle, real estate documents and acquisition closing and lease commencement process. This position also requires the skill and proficiency to substitute for the in-house attorney, including managing and providing direction to outside counsel, issue spotting and knowing when matters need to be brought to the attention of in-house counsel.
As of the date of this posting, a good faith estimate of the current pay scale for this position is $134,000-$144,000. This pay scale takes into account a wide range of business factors and may change over time. Of note, this role will be based out of Irvine, CA, and the location, related cost of living, experience, and other factors will be considered when setting compensation.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
As Chick-fil-A continues to experience rapid business growth, our digital solutions will reduce complexity and unlock new capabilities to fuel Supply Chain Transformation. The outcomes will enable our partners to elevate the service our Operators, Team Members, and ultimately our guests receive every day.
This role will serve as a liaison between Supply Chain and various teams within Digital Transformation and Technology to deliver solutions that fulfill business requirements for partner relationship management systems. The individual will be responsible for stewarding SaaS and/or internally developed digital solutions at various stages including solution selection, delivery, and maintenance. The ideal candidate will have a strong understanding of technical concepts, as well as a propensity for collaboration and effective communication across multiple stakeholder groups within Supply Chain.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
This position sits within the Digital Transformation and Technology department. The individual will be a member of an agile team responsible for digital solutions that enable procurement for the Supply Chain function. As Chick-fil-A continues to experience rapid business growth, our digital solutions will reduce complexity and unlock new capabilities to facilitate procurement processes, inform strategic decision making and fuel Supply Chain Transformation.
This role will partner closely with Supply Chain to enable and unlock the next generation of Supply Chain capabilities as part of Chick-fil-A’s Supply Chain Transformation. The individual will provide technical guidance to the agile team regarding data integrations, system testing and implementation, and feature development.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
As a Senior Systems Analyst, you’ll contribute your design, analytical, and problem-solving skills to help transform the Chick-fil-A Support Center's Oracle Order Management systems and processes, ensuring both Operators, Staff, and retail customers receive successful fulfilment of their warehouse orders and Financial Services accurately and efficiently receive financial data.
You will be the trusted partner between the Digital Transformation & Technology (DTT) department, the Support Center Warehouse team, and the Financial Services department, achieving their operational goals, and making shared dreams a reality.
This role will be responsible for ensuring the efficient operation of our order management systems and processes, including software applications and databases. This role will require the individual to work closely with cross-functional teams to provide technical expertise and guidance to drive continuous improvement of the order management systems.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
This individual will be primarily responsible for supporting and monitoring Chick-fil-A's safety and quality programs for the packaging supplied to our restaurants. The position requires travel to various supplier facilities, partner location and restaurants to provide technical assistance for plant assessments, development projects, quality issues, training, etc.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Restaurant Accounting is one of five teams within Restaurant Financial Services. Restaurant Accounting consists of two key functional areas: Regional Accounting Support and Accounting Strategy. Within these areas, we provide accounting support and strategy for: Chick-fil-A domestically franchised and company owned restaurants, STC Brands, Beyond the Restaurant, Operations Accounting, International restaurants, and our Restaurant Fee Calculation and Profit/Loss Reporting system. We take pride in providing “Second Mile” service to our customers which consists of Operators, STC Brand Executive General Managers, Team Members, Support Center Staff and 3rd party vendors.
This is a professional level role requiring a person who will be responsible for STC Brands Restaurant accounting/auditing assignments that may be broad and complex. This includes: STC Brands restaurant assignment, month-end reviews, general ledger account reconciliation and revenue/expense auditing to ensure compliance to policies and procedures as well as detailed review of all Restaurant payments.
Our work is primarily performed at the Support Center in a campus mobile environment. Occasional travel and over-time may be required to meet team or individual goals and deadlines. Our flexible future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Unprecedented increases in sales, business growth and business complexity has created opportunities to challenge and change how the Staff and Field learn, grow, & serve. In addition, the talent, capabilities and mindset required to scale and respond to the business are rapidly changing and Chick-fil-A Talent needs to be able to quickly upskill and reskill to meet the ever-changing demands in the digital workplace and world. As Chick-fil-A continues to grow, the scope, scale and digital infrastructure of our L&D ecosystem must keep up with the pace of change and meet the modern-day learner where they are, with what they need and when they need it. The Digital Learning Team is responsible for the digital learning transformation at Chick-fil-A – redefining and modernizing how we approach learning and how our audiences experience learning, ultimately accelerating individual and collective growth and development at Chick-fil-A.
The Learning Platform Administrator is responsible for maintaining current digital learning platform administration, structure, maintenance and issue resolution. He/she is also responsible for supporting, consulting and training to platform authoring and content structure.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
This position entails the planning, coordination, and managing of activities related to the physical inventory requirements in the Chick-fil-A Supply Distribution Centers (DC). This includes forecasting, demand planning, inventory management, creating and issuing purchase orders, and supplier integration and relationship management. The position interfaces with suppliers, DC management, Chick-fil-A, Inc. Supply Chain, Marketing, QA, and Finance. The role will support multiple distribution centers.
This position requires the staff member to utilize a diverse range of skills and experiences in the overall support of company operations and requires a high degree of independence in the execution of these responsibilities. The Sr. Analyst works closely with the Chick-fil-A Supply leadership team to establish and continually improve the organization’s performance, productivity, efficiency, and profitability through effective supply chain management methods and strategies. Furthermore, this role will be uniquely challenged with their participation in the building of a robust demand planning and inventory management organization that will ultimately be responsible for over $3 billion in inventory. This role will report to the Sr. Team Lead, Inventory and Demand Planning and resides in Chick-fil-A Supply LLC.
About Chick-fil-A Supply
A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants.
Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.
This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.
The Programmatic Sr. Specialist fosters consistency and efficiencies in New Restaurant Project Management (Sr. Specialist and Project Lead) program through clear communication and up-to-date resources, supports the team through financial stewardship (managing chain-wide related billing and approvals) and relationship building efforts (including leading certain vendor management), and adapts with agility to meet changing business needs to ensure our systems, documents, and work flow is relevant and visible to the appropriate audience and supporting our overall objectives.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
As a Senior Regional Pricing Analyst on the Restaurant Pricing team, you will help support the pricing strategy utilized in Chick-fil-A restaurants. In this role, you will work with the Restaurant pricing team and other professionals across the business to analyze and implement complex pricing solutions relevant to our Customers and Restaurant Operators. The right candidate for this role will enjoy collaborating with others, executing detailed pricing implementations, analyzing data to generate insights, and researching issues and solutions. This role requires a highly responsible person, who loves to interact with others and is comfortable presenting to large groups.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.