Chick-fil-A Support Center Career Opportunities

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Search Results Page 5 of 10

Requisition ID 2022-12422
The Business Analyst III role will serve on the Digital Communication Boards team making an impact to assist in being a liaison between the Service & Hospitality team, Digital Experience Team, and the Customer Technology team while also working between CFA teams and our external partners.  In this role you will be responsible to help identify and scope features related to Digital communication Boards, support development teams to manage work and requirements, work with partner vendors to scope requirements and ensure delivery, help to manage device management and day to day operations of the Digital Communication Boards team.  To ensure we can keep up with the steady pace of growth, you will help document changes and best practices of Digital Communication boards. This role is also responsible for ensuring the day to day operations of the program are moving forward to achieve business goals.    Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
15%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-13152
Every single day our Restaurants serve amazing food and provide an incredible Customer Experience, however things not always go 100% as expected. In those moments that matter, when our Customer's need support you will be there to serve them. This is an incredible opportunity to do significant work by providing extraordinary support in the unique Chick-fil-A way, and our founder Truett Cathy said it best: "In the food business, it only takes one mistake, one rude Team Member or one bad sandwich to lose a customer. Do things right each time, making sure customers get what they expect, and sometimes more." Your role will be to resolve and delight our Customers, to ensure we win their hearts every day. You will have an incredible impact on everyone you come in contact with and you will represent our Chick-fil-A brand with every Customer and Agent interaction.   The Customer Support Advocate II role provides escalated support to frontline customer advocates (who are the first line of support for Chick-fil-A customers).  This role aims to increase First Level Resolution by continuously improving knowledge, process, and skills of the frontline teams. They give real-time support to frontline teams either in person or via digital communication channels, by providing technical documentation and knowledge, answering questions and receiving escalated cases after the Agent I has exhausted their options. They also partner with Agent IIIs and Subject Matter Experts to solve escalated issues, continually improve processes, and grow their own knowledge and skillset.     The ideal candidate is a problem solver that can be a strong teammate for our frontline customer advocates.  Candidates will be eager to exceed expectations by using active listening skills, demonstrating empathy and advocacy, diagnosing, and fully resolving issues, managing cases efficiently, using positive language, and having passion for doing the right thing.   As our customers’ second point of contact, you are the friendly voice of Chick-fil-A, providing outstanding Customer service, troubleshooting, and technical support. We’ll rely on you to listen to our Customers and use your technical knowledge, creativity, and passion to meet their needs — and remind them that "My Pleasure" is not just an expression, behind that expression we have amazing people. Because we believe our individual backgrounds, perspectives, and passions will help us be the World's Most Caring Company. You'll be trained to reach your highest potential.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 
Job Function
Help Desk
Travel Requirements
5%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-13166
The Financial Lease Compliance and Audit team is responsible for ensuring the financial lease terms negotiated and executed by Chick-fil-A, Inc. and its subsidiaries are billed and paid correctly. The team serves as the primary financial contact to Chick-fil-A landlords and other lessor entities and is responsible for ensuring landlord master data and payment schedules align to the lease. In addition, the team is responsible for auditing and paying all real estate rent and occupancy costs for Chick-fil-A restaurants and corporate properties by applying complex lease language to invoices and billings.   The Senior Coordinator is a professional role entrusted with financial lease oversight, ensuring that lease payments are made timely and accurately. The Senior Coordinator interacts frequently with Chick-fil-A landlords, ensuring the completeness and accuracy of landlord master data with minimal supervision.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Accounting/Financial Services
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-13182
The Operational Data Validation & Troubleshooting team within Financial Services is responsible for ensuring that transactional financial activities, including Accounts Payable and Accounts Receivable, for Chick-fil-A, Inc., Chick-fil-A subsidiaries, and affiliated entities are processed timely, accurately, and in accordance with all applicable compliance requirements & service level agreements. This position will partner with the Financial Solutions Lab to help document, streamline, and automate Accounts Payable and Accounts Receivable processes.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Accounting/Financial Services
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-13476
The Test & Rollout Specialist’s primary responsibility is to apply knowledge of project management principles and leadership skills to assist and lead various Restaurant facilities and equipment programs, initiatives and leasehold improvements.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Restaurant Development
Travel Requirements
20%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12593
The Chick-fil-A Tax Department is responsible for tax compliance, technology, special projects, research and audit defense functions for independently-owned franchised restaurants and corporate activities. We exist to provide tax planning, regulatory reporting and consulting to stakeholders, governments, external auditors and business leaders. As we grow in complexity and global footprint, we seek to influence business decisions, reduce tax liability and mitigate risk. The Accountant II, Payroll Tax responsibilities will be to support the Payroll Tax Department’s Payroll Tax Compliance function by assisting with U.S. Federal, state, and local payroll tax compliance and audits for Chick-fil-A, Inc., related affiliates, and third-party franchisees. This role’s primary responsibilities are to process payroll tax payments, and process and file payroll tax returns. This role will also assist with all year-end payroll tax compliance requirements. As Chick-fil-A grows into the International market, this role will include any international responsibilities to support third-party franchisees, payroll systems and payroll tax compliance.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.  
Job Function
Accounting/Financial Services
Travel Requirements
20%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12918
The Financial Planning & Analysis (FP&A) team at Chick-fil-A exists to improve business decisions across the organization by supporting the allocation of capital to its most productive use through planning, budgeting, forecasting and business partnership. This position supports the Financial Planning & Analysis team by developing, supporting, and maintaining the planning and budget systems. This role requires a combined understanding of technical systems, data, and accounting/financial reporting requirements. This role will indirectly support leadership teams with data and reports by maintaining our financial planning systems, requiring routine processes with minimal supervision. The Analyst will perform consistent, repeatable, routine system maintenance processes such as setting up new users, reconciling data sources, mapping data, and researching data differences within hierarchies.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Accounting/Financial Services
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12955
The Chick-fil-A Software Engineering II role will give you the opportunity to grow in a fast-paced dynamic environment solving high-impact problems using code. You’ll serve on a team that develops and operates several products for Chick-fil-A that are utilized by other staff members to operate our business model. In the role, you’ll rotate through various aspects of the products cultivating skills in a team-oriented environment.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Position Type
Entry-Level
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-13088
The Chick-fil-A Software Engineering II role will give you the opportunity to grow in a fast-paced dynamic environment solving high-impact problems using code. In this role, you’ll serve in a rotational program within Customer Technology Solutions.  This program is designed to develop early-in-career engineers.  The role will give you the opportunity to design and develop applications that serve our Operators, Team Members, and Customers. You’ll rotate through various aspects of engineering such as front end, back end, and quality.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-13089
The Chick-fil-A Software Engineering II role will give you the opportunity to grow in a fast-paced dynamic environment solving high-impact problems using code. In this role, you’ll serve in a rotational program within Customer Technology Solutions. This program is designed to develop early-in-career engineers. The role will give you the opportunity to design and develop applications that serve our Operators, Team Members, and Customers. You’ll rotate through various aspects of engineering such as front end, back end, and quality.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-13180
The Projects Accounting and Fixed Assets team is entrusted with accounting for and maintaining accurate financial records for projects and purchased capital assets in support of Chick-fil-A, Inc. and its subsidiaries. This professional role requires an individual to perform intermediate Projects and Fixed Asset accounting in support of Corporate Financial Services for Chick-fil-A, Inc. specializing in vertical business line subsidiaries.   A Projects & Fixed Assets Corporate Accountant II will possess and apply a broad understanding of Chick-fil-A’s acquisition policies and practices and apply knowledge to distinguish between capital costs and expenses. This role requires relationships with key personnel within Financial Services to support the projects accounting and fixed assets functions for Chick-fil-A, Inc. and its Vertical Business Lines. The Projects Accounting and Fixed Assets team is looking for an independent, coachable, detail-oriented, individual who continually seeks process improvement.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 
Job Function
Accounting/Financial Services
Travel Requirements
10%
Position Type
Entry-Level
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12876
Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities.  We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.    IT Helpdesk Agents are responsible for providing support for all technologies used by our Chick-fil-A Franchisees. IT Agents look for ways to serve, get answers, and solve problems in a timely manner for our Operators, Team Members and each other.   If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Help Desk
Travel Requirements
10%
Position Type
Entry-Level
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12884
Every single day our Restaurants serve amazing food and provide an incredible Customer Experience, however things not always go 100% as expected. In those moments that matter, when our Customer's need support you will be there to serve them. This is an incredible opportunity to do significant work by providing extraordinary support in the unique Chick-fil-A way, and our founder Truett Cathy said it best: "In the food business, it only takes one mistake, one rude Team Member or one bad sandwich to lose a customer. Do things right each time, making sure customers get what they expect, and sometimes more." Your role will be to resolve and delight our Customers, to ensure we win their hearts every day. You will have an incredible impact on everyone you come in contact with and you will represent our Chick-fil-A brand with every Customer interaction whether via phone or our online channel.   The ideal candidate is a problem solver that can easily build rapport with Customers. Candidates will be eager to exceed Customer expectations by using active listening skills, demonstrating empathy and advocacy, diagnosing and fully resolving issues, managing cases efficiently, using positive language, and having passion for doing the right thing.   As our customers’ first point of contact, you are the friendly voice of Chick-fil-A, providing outstanding Customer service, troubleshooting, and technical support. We’ll rely on you to listen to our Customers and use your technical knowledge, creativity, and passion to meet their needs — and remind them that "My Pleasure" is not just an expression, behind that expression we have amazing people. Because we believe our individual backgrounds, perspectives, and passions will help us be the World's Most Caring Company. You'll be trained to reach your highest potential.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Help Desk
Travel Requirements
10%
Position Type
Entry-Level
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-13104
Every single day our Restaurants serve amazing food and provide an incredible Customer Experience, however things not always go 100% as expected. In those moments that matter, when our Customer's need support you will be there to serve them. This is an incredible opportunity to do significant work by providing extraordinary support in the unique Chick-fil-A way, and our founder Truett Cathy said it best: "In the food business, it only takes one mistake, one rude Team Member or one bad sandwich to lose a customer. Do things right each time, making sure customers get what they expect, and sometimes more." Your role will be to resolve and delight our Customers, to ensure we win their hearts every day. You will have an incredible impact on everyone you come in contact with and you will represent our Chick-fil-A brand with every Customer interaction whether via phone or our online channel.   The ideal candidate is a problem solver that can easily build rapport with Customers. Candidates will be eager to exceed Customer expectations by using active listening skills, demonstrating empathy and advocacy, diagnosing and fully resolving issues, managing cases efficiently, using positive language, and having passion for doing the right thing.   As our customers’ first point of contact, you are the friendly voice of Chick-fil-A, providing outstanding Customer service, troubleshooting, and technical support. We’ll rely on you to listen to our Customers and use your technical knowledge, creativity, and passion to meet their needs — and remind them that "My Pleasure" is not just an expression, behind that expression we have amazing people. Because we believe our individual backgrounds, perspectives, and passions will help us be the World's Most Caring Company. You'll be trained to reach your highest potential.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Help Desk
Travel Requirements
10%
Position Type
Entry-Level
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12612
Provide high-level administrative support to Rachel Cathy in both her Staff role and also in support of her various responsibilities within the Cathy Family Enterprise.  This person will manage calendars, plan meetings and events, research and provide technical solutions in a paperless environment, and perform additional administrative functions.  S/he will be interacting regularly with Staff members at all levels of the organization, Chick-fil-A Operators, and outside individuals and organizations as needed.  This role requires a focus on both results and relationships.   Teams at Chick-fil-A work in a fast-paced, highly collaborative manner.  Often the responsibilities of Rachel require real-time prioritization and flexibility on the part of this role.   This position is based in the Chick-fil-A Support Center in Atlanta, GA.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Restaurant Development
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12649
Amidst impressive growth and expansion as well as changing and uncertain business environments, the need to skill, upskill and reskill Chick-fil-A talent, both in-Restaurants and at our Support Center, has never been greater and will only continue to grow. The Learning Center of Expertise team is at the forefront of creating and establishing the forward-looking Learning & Development strategy, roadmap and governance to ensure Chick-fil-A can meet the demands of today and tomorrow while helping unlock individual potential. The Learning Center of Expertise team is a new group within Chick-fil-A, and it will be comprised of seasoned learning professionals responsible for working cross-functionally and adding value for internal clients across the Learning & Development department and the Chick-fil-A enterprise. This team will facilitate development of our 2030 learning strategy though close connection to the Learning & Development Leadership Team, and they will partner with the business to deploy learning solutions in support of more near-term transformational initiatives. This group will also have a more inward Learning & Development team focus - staying abreast of industry trends, building networks, and developing and driving adoption for learning best practices across the learning function.   The Director, Learning Center of Expertise is responsible for leading, developing and overseeing Learning & Development's strategic business partnerships, learning strategy, content strategy, organizational learning culture and learning standards. S/he ensures this happens by setting team strategic direction, aligning work output to this strategy, building and leading a high-performance organization, and working in collaboration with other business leaders to build scalable and effective learning systems to serve business partners and leverage field and staff learning teams to meet the Chick-fil-A corporate purpose and shared vision.  
Job Function
Learning & Development
Travel Requirements
15%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-11902
The Sr. Principal Team Leader of Safety, Quality & Compliance (“SQC”) will lead compliance, risk management, contingency planning, contingency execution, safety, and training across Chick-fil-A internal distribution centers.  This person will develop, implement, and maintain these standards, processes, trainings, and programs to ensure that they meet the needs of the organization and its employees. Over the next several years, this role is expected to grow to leading compliance, risk management, contingency planning, contingency execution, safety, and training across the distribution center network distributing over$3B/yr worth of product to Restaurants.  This person will grow the talent and business acumen of administrative staff at each of the DCs.  This person will have the opportunity to create standards, processes, trainings, and programs for a distribution operation and will support the drive for supply chain innovation unique to the food service industry.  This position is based in our Atlanta, GA Home Office and is a part of our new, wholly owned subsidiary of Chick-fil-A Inc.   About Chick-fil-A Supply A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants.    Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.   This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.
Job Function
Distribution
Travel Requirements
30%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12780
Chick-fil-A Supply is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation. As the business matures and the team grows, the Regional Talent Leader is needed to lead, develop and oversee the distribution center talent teams within a multi-state environment.  The Regional Talent Leader is responsible for providing talent support to the staff members within the assigned region, as well as being a key member of the regional team. This role works closely with Chick-fil-A Supply Chain leadership teams to enable growth by proactively assessing needs and delivering talent management solutions that maximizes engagement and minimize risk. While strategy and guidance will be provided by the Talent Director and Talent leadership, it is essential that the person in this role is skilled at execution and is an exceptional self-starter and initiator.    About Chick-fil-A Supply Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care. For more information, visit cfa-supply.com. 
Job Function
Human Resources/People
Travel Requirements
60%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12794
The Corporate Senior Counsel position is a full-time position in the Corporate Legal Department which will support a wide variety of increasingly complex matters in the area of corporate governance and corporate transactions for Chick-fil-A, Inc. and related entities.    Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Legal
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12795
The Corporate Senior Counsel position is a full-time position in the Corporate Legal Department which will support a wide variety of increasingly complex matters in the area of corporate governance and corporate transactions for Chick-fil-A, Inc. and related entities.    Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Legal
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta