Chick-fil-A Support Center Career Opportunities

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Search Results Page 5 of 9

Requisition ID 2022-12629
A Business Analyst III in the Digital Transformation and Technology department acts as the “bridge” between business challenges and technology solutions. They work with functional partners to understand how changes to process, products, services, and software can improve efficiencies and deliver business results. In this role, the Business Analyst III will serve on the iOS product team that supports the Chick-fil-A App. We have a shared goal to be the #1 digital experience among Quick Service Restaurant brands, and to create radically convenient, remarkably human experiences in the Chick-fil-A App. The primary responsibility of this role will be to partner with the iOS team and various stakeholders across the business to grow customer satisfaction and frequency of engagement with our membership program by defining requirements for new web and app experiences. This role will develop subject matter expertise on our engagement and ordering experiences, processes, and systems in an effort to support our local restaurant Owner/Operators as they create remarkably convenient experiences.   This position will also collaborate with other teams supporting Chick-fil-A.com, Spotlight, On-Demand Platforms, Customer Listening & Response, and others to ensure customer experiences are supported across many different products.
Job Function
Information Technology
Travel Requirements
5%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12669
  As a part of the Chick-fil-A Supply Chain Data Services team, the Supply Chain Data Analyst is responsible for monitoring key data assets and ensuring that proper measures are taken to maintain accuracy. This involves developing ongoing measurement and monitoring criteria to identify areas for improvement, documenting best practices and supporting the internal team in the development of dashboards. This role is analytical with experience in tools like (Alteryx, DBT, SQL, Tableau, etc…) and requires the automation of data quality checks as well as performing ad hoc, deep-dive reviews of data quality as needed by the business.   To resolve external data issues, this individual must coordinate with the Partner Data Support team as they work with external partners (Distributors and Suppliers) to resolve data issues. This role is also responsible to educate others about the use of key data assets and help drive overall data literacy.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Supply Chain
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2021-10712
The Chick-fil-A Tax Department is responsible for tax compliance, technology, special projects, research and audit defense functions for independently-owned franchised restaurants and corporate activities. We exist to provide tax planning, regulatory reporting and consulting to stakeholders, governments, external auditors and business leaders.  As we grow in complexity and global footprint, we seek to influence business decisions, reduce tax liability and mitigate risk.   The Accountant II, Payroll Tax responsibilities will be to support the Payroll Tax Department’s Payroll Tax Compliance function by assisting with U.S. Federal, state, and local payroll tax compliance and audits for Chick-fil-A, Inc., related affiliates, and third-party franchisees. This role’s primary responsibilities are to process payroll tax payments, and process and file payroll tax returns.  This role will also assist with all year-end payroll tax compliance requirements.  As Chick-fil-A grows into the International market, this role will include any international responsibilities to support third-party franchisees, payroll systems and payroll tax compliance.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.  
Job Function
Accounting/Financial Services
Travel Requirements
20%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12665
This position entails the planning, coordination, and managing of activities related to the physical inventory requirements in the Chick-fil-A Supply Distribution Centers (DC). This includes forecasting, demand planning, inventory management, and other analytical activities to optimize the flow of product.  The position interfaces with suppliers, DC management, Chick-fil-A, Inc. Supply Chain, Marketing, QA, and Finance. The role will support multiple distribution centers. This position requires the staff member to utilize a diverse range of skills and experiences in the overall support of company operations and requires a high degree of independence in the execution of these responsibilities. The Analyst works closely with the Chick-fil-A Supply leadership team to establish and continually improve the organization’s performance, productivity, efficiency, and profitability through effective supply chain management methods and strategies. Furthermore, this role will be uniquely challenged with their participation in the building of a robust demand planning and inventory management organization that will ultimately be responsible for over $3 billion in inventory. This role will report to the Principal Team Lead, Inventory and Demand Planning and resides in Chick-fil-A Supply LLC.   About Chick-fil-A Supply A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants.    Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.   This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.  
Job Function
Supply Chain
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-11522
Every single day our Restaurants serve amazing food and provide an incredible Customer Experience, however things not always go 100% as expected. In those moments that matter, when our Customer's need support you will be there to serve them. This is an incredible opportunity to do significant work by providing extraordinary support in the unique Chick-fil-A way, and our founder Truett Cathy said it best: "In the food business, it only takes one mistake, one rude Team Member or one bad sandwich to lose a customer. Do things right each time, making sure customers get what they expect, and sometimes more." Your role will be to resolve and delight our Customers, to ensure we win their hearts every day. You will have an incredible impact on everyone you come in contact with and you will represent our Chick-fil-A brand with every Customer interaction whether via phone or our online channel.   The ideal candidate is a problem solver that can easily build rapport with Customers. Candidates will be eager to exceed Customer expectations by using active listening skills, demonstrating empathy and advocacy, diagnosing and fully resolving issues, managing cases efficiently, using positive language, and having passion for doing the right thing.   As our customers’ first point of contact, you are the friendly voice of Chick-fil-A, providing outstanding Customer service, troubleshooting, and technical support. We’ll rely on you to listen to our Customers and use your technical knowledge, creativity, and passion to meet their needs — and remind them that "My Pleasure" is not just an expression, behind that expression we have amazing people. Because we believe our individual backgrounds, perspectives, and passions will help us be the World's Most Caring Company. You'll be trained to reach your highest potential.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Help Desk
Travel Requirements
10%
Position Type
Entry-Level
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-11969
Support Now is an essential sub-department of Field Operations. The Chick-fil-A HELP program provides support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities.  We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.    Business Services Agent, Support Now – Restaurant Support provides front-line support to Chick-fil-A Restaurants in the following areas: Facilities & Equipment, Marketing, Supply Chain, Payroll/Treasury, Supply Central, and Restaurant Training; Level I Analysts look for ways to serve, get answers, and solve problems in a timely manner for our Operators, Team Members and each other.   If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Help Desk
Travel Requirements
10%
Position Type
Entry-Level
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12213
The Sr. Leader Administrator for Enterprise Protection and Travel will support the Sr. Director of Enterprise Protection and Travel and the EPT Leadership Team. EPT is one of three teams within the Enterprise Viability Department and exists to provide leadership and services for Enterprise Protection, Corporate Travel, Corporate Aviation and Support Center Transportation. This role is an integral part of supporting the EPT leadership team administratively as they stay focused on their mission and play an important role in fostering a healthy team culture for EPT.   The Sr. Leader Administrator will provide support that extends beyond traditional administrative responsibilities, which requires an eagerness to learn, the ability to be agile in daily tasks to be completed, and an appreciation for the confidentiality and urgent responsiveness in service of the team's work. The support for these teams requires an understanding and appreciation for the technical and operational nature of the functions in service to the enterprise.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Administration
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12261
Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities.  We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.    IT Helpdesk Agents are responsible for providing support for all technologies used by our Chick-fil-A Franchisees. IT Agents look for ways to serve, get answers, and solve problems in a timely manner for our Operators, Team Members and each other.   If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Help Desk
Travel Requirements
10%
Position Type
Entry-Level
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12581
The Sr. Team Administrator will provide high-level confidentiality and administrative support to the Sr Director of L&D Operations, the Director of L&D Center of Expertise and their respective sub-department teams. This person will manage calendars, plan meetings and events, research, provide technical solutions in a paperless environment, prepare statistical reports, manage the L&D department budget, handle information requests, and perform clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings with Chick-fil-A Senior Leaders as well as external vendors and partners. S/he will be interacting with and supporting staff members at all levels of the organization, Chick-fil-A Operators, and outside visitors. This role requires a focus on both results and relationships. This position is based in the Chick-fil-A Corporate Office in Atlanta, GA. Our work environment appeals to self-motivated, flexible team players that have great communication skills and lots of curiosity. We pay attention to details and don’t take ourselves too seriously. We believe in relationships rather than titles, in teams rather than lone thinkers. We are all about a collaborative and agile approach and we think it is the key enabler for us to deliver innovative, best-in-class designs.
Job Function
Learning & Development
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12637
Chick-fil-A HELP is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities. We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.   If you are passionate about joining a championship team that focuses efforts on making it easy with care, Chick-fil-A HELP is the place for you.   Grand Opening Level/International I IT Analysts, Chick-fil-A HELP are responsible for providing support for all technologies for restaurants located in Canada, Puerto Rico, Domestic new restaurant openings and existing restaurants re-opening from remodel. Grand Opening Level I Analysts look for ways to serve, get answers, and solve problems in a timely manner for our Operators, Team Members and each other.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Help Desk
Travel Requirements
10%
Position Type
Entry-Level
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12716
Do you enjoy being part of something new in a fast-growing, innovative area of the business? Do you find joy in supporting others and proactively seek out ways to make things better or easier for those around you? The Director of Effectiveness & Operations and team within the Digital Transformation and Technology department are seeking a Sr. Leader Administrator to do just that. DTT Effectiveness & Operations (DEO) is a newly formed team that exists to enhance the strategic alignment, impact, efficiency, and culture of the DTT department. The work of DEO consists of a number of shared outcomes that broadly benefit the department, such as talent and learning programs, planning and strategy development, effectiveness measurement, internal communications and marketing, departmental operations and more. In this role, the Sr. Leader Administrator will support both the team and the Director, who in addition to leading the team, also supports the Chief Digital Officer and Digital Leadership Team in a chief-of-staff capacity. This role will take on critical support tasks that will elevate the contribution of both the Director and the DEO team, thus impacting the full DTT department. This includes tasks such as: managing calendars, planning and coordinating meetings and events, scheduling meetings and conference calls, conducting research, handling information requests, drafting and sending correspondence, managing recurring tasks, editing communications, and seeking out digital solutions to make administrative processes more efficient. This role also serves in growing and maintaining culture and engagement within the DEO team.
Job Function
Administration
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12612
Provide high-level administrative support to Rachel Cathy in both her Staff role and also in support of her various responsibilities within the Cathy Family Enterprise.  This person will manage calendars, plan meetings and events, research and provide technical solutions in a paperless environment, and perform additional administrative functions.  S/he will be interacting regularly with Staff members at all levels of the organization, Chick-fil-A Operators, and outside individuals and organizations as needed.  This role requires a focus on both results and relationships.   Teams at Chick-fil-A work in a fast-paced, highly collaborative manner.  Often the responsibilities of Rachel require real-time prioritization and flexibility on the part of this role.   This position is based in the Chick-fil-A Support Center in Atlanta, GA.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Restaurant Development
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12649
Amidst impressive growth and expansion as well as changing and uncertain business environments, the need to skill, upskill and reskill Chick-fil-A talent, both in-Restaurants and at our Support Center, has never been greater and will only continue to grow. The Learning Center of Expertise team is at the forefront of creating and establishing the forward-looking Learning & Development strategy, roadmap and governance to ensure Chick-fil-A can meet the demands of today and tomorrow while helping unlock individual potential. The Learning Center of Expertise team is a new group within Chick-fil-A, and it will be comprised of seasoned learning professionals responsible for working cross-functionally and adding value for internal clients across the Learning & Development department and the Chick-fil-A enterprise. This team will facilitate development of our 2030 learning strategy though close connection to the Learning & Development Leadership Team, and they will partner with the business to deploy learning solutions in support of more near-term transformational initiatives. This group will also have a more inward Learning & Development team focus - staying abreast of industry trends, building networks, and developing and driving adoption for learning best practices across the learning function.   The Director, Learning Center of Expertise is responsible for leading, developing and overseeing Learning & Development's strategic business partnerships, learning strategy, content strategy, organizational learning culture and learning standards. S/he ensures this happens by setting team strategic direction, aligning work output to this strategy, building and leading a high-performance organization, and working in collaboration with other business leaders to build scalable and effective learning systems to serve business partners and leverage field and staff learning teams to meet the Chick-fil-A corporate purpose and shared vision.  
Job Function
Learning & Development
Travel Requirements
15%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2021-10636
The Sr. Real Estate Representative, Existing Restaurants is responsible for managing and maximizing the value of Chick-fil-A's real estate portfolio in their regional market/territory.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Restaurant Development
Travel Requirements
40%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-11725
Chick-fil-A, Inc. has a stated intent to expand business interests through the creation of complementary, expansive, and innovative domestic and global entity businesses. Chick-fil-A International, Chick-fil-A Supply, Bay Center Foods are current entity businesses that have emerged from this strategy. This requires technology to support the diverse business environments and requirements inherent in global expansion (multi-lingual, multi-currency, etc.) and vertical integration through entity businesses. This role will be responsible for providing senior technical leadership in support of Chick-fil-A’s expansion through Chick-fil-A International and other entities. The role will be responsible for ensuring the definition and delivery of technical strategies and outcomes including distributed global architecture, engineering standards/guidelines, and technical maintenance/support in partnership with other audiences and in alignment with the evolving needs of Chick-fil-A’s entity businesses. The role will report to the Entity Technical Services (ETS) leader, serve as part of the Entity Technical Services leadership team, and will partner closely with other senior technical leaders within the Digital Transformation and Technology (DTT) department. The position is based in Atlanta, GA.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-11823
This person will be responsible for personally executing the leasing work for malls, FSUs, and other formats, surplus property dispositions, and other assigned duties in an assigned area within Existing Restaurants.  As such, this individual will: - Execute existing restaurant leasing strategy(s) - Develop leasing expertise relative for all Chick-fil-A concept types (including FSUs, malls, in lines and in the future other location types) - Develop leasing strategies for all concept types that are consistent with stated Restaurant Development department wide goals and strategies, globally and by market - Continuously improve leasing processes and available tools - Gather necessary due diligence, creating property-specific lease strategies, negotiating financial and other lease terms with landlords, and managing the renewal process through lease execution - Partner with colleagues in other areas of Restaurant Development to develop individual reinvestment scopes and budgets for locations not within the Strategic Reinvestment’s purview - Help develop and implement a proactive communication plan with Operators, Business Consultants, and other stakeholders relative to leasing - Support other existing restaurant initiatives, such as portfolio-level lease form analyses, lease template renegotiation, tests and rollouts, and other macro focused opportunities to improve the overall real estate for Corporate and individual Operators - Evaluate the feasibility of developing landlord-specific portfolio strategies, developing same and then implementing the strategies at the team level - Develop, maintain, and improve industry relationships - Manage and execute the surplus disposition strategy for assigned area Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Restaurant Development
Travel Requirements
40%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-11902
The Sr. Principal Team Leader of Safety, Quality & Compliance (“SQC”) will lead compliance, risk management, contingency planning, contingency execution, safety, and training across Chick-fil-A internal distribution centers.  This person will develop, implement, and maintain these standards, processes, trainings, and programs to ensure that they meet the needs of the organization and its employees. Over the next several years, this role is expected to grow to leading compliance, risk management, contingency planning, contingency execution, safety, and training across the distribution center network distributing over$3B/yr worth of product to Restaurants.  This person will grow the talent and business acumen of administrative staff at each of the DCs.  This person will have the opportunity to create standards, processes, trainings, and programs for a distribution operation and will support the drive for supply chain innovation unique to the food service industry.  This position is based in our Atlanta, GA Home Office and is a part of our new, wholly owned subsidiary of Chick-fil-A Inc.   About Chick-fil-A Supply A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants.    Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.   This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.
Job Function
Distribution
Travel Requirements
30%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2021-10073
Interested in defining the future of technology with us? The future is an exciting place at Chick-fil-A. We need to add another game-changer to our team to help us solve our most unique and challenging on-demand platform problems - at a scale of millions of users. This role will be hands-on and focused on designing and building solutions to enable Chick-fil-A to delight our customers with an on-demand platform.    The Enterprise Architecture team is responsible for ensuring that Chick-fil-A’s technology strategy and capabilities enable business outcomes to be successful. We work with technology and business leaders to set strategic direction, and we work with software engineering teams to help them with hard engineering problems. We look to maximize freedom and autonomy for our engineering teams, but also provide standards and principles to help ensure that engineering teams are aligned across the organization.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2021-10605
The Principal Development Lead is responsible for managing the development process for new Chick-fil-A locations. This includes both Free Standing units and In-Line units. This person in this role works closely with Real Estate, Legal, Franchisee Selection and Construction, as well as outside professionals and vendors.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Restaurant Development
Travel Requirements
40%
Position Type
Experienced Professionals
Posting Location : Location
US-CA-Irvine
Requisition ID 2022-11394
Interested in defining the future of technology with us? The future is an exciting place at Chick-fil-A, especially for those with a penchant for applying emerging technology to a growing business. Enterprise Architecture needs to add another game-changer to our team to help us grow our technology capabilities in our Restaurants. This role will be a balance of providing business architecture thought leadership and high-level solution design guidance to several Digital Technology teams.    The Enterprise Architecture team is responsible for ensuring that Chick-fil-A’s technology strategy and capabilities enable business outcomes to be successful. We work with technology and business leaders to set strategic direction, and we work with software engineering teams to help them with hard engineering problems. We look to maximize freedom and autonomy for our engineering teams, but also provide standards and principles to help ensure that engineering teams are aligned across the organization.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
5%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta