Chick-fil-A Support Center Career Opportunities

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Requisition ID 2024-16558
As a member of the Corporate Financial Systems team, this role will participate in the design and support of financial systems that supply critical financial information and enable Financial Services business processes. This role will partner with business stakeholders that work in the Support Center’s Financial Business process, which include Procure-to-Pay (PTP), Record to Report (RTR), Acquire to Retire (ATR), Order to Cash (OTC), and Order Management (OM), and will work with teams within Financial Services to design, run, and transform applications that will achieve desired business outcomes. They will partner with Senior Leadership across Financial Services, Digital Technology & Transformation, and various Experience Teams, providing financial systems insights and perspectives to create scalable, transformative Financial System solutions. This role requires technical aptitude, a continuous process improvement mindset, and a high degree of autonomy.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Accounting/Financial Services
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2024-16575
Are you interested in helping people work better? Do you get excited about reimagining new ways of working and thinking about how an enterprise can work seamlessly together? Do you enjoy testing and trying new and emerging technical capabilities and platforms? If you say yes to any or all of these questions this might be the role for you!   The Digital Collaboration Program Lead in the Digital Transformation and Technology (DTT) department leads programs with high complexity and owns multiple initiatives and functional partners. They work with functional partners to understand how changes to process, products, services, and software can improve efficiencies and deliver business results. This role will lead pilots, projects and project teams that will play an integral part as we continue to grow our organization’s Productivity capability.   The Digital Collaboration team (called Connected Workplace) is responsible for the technology solutions that enable Chick-fil-A Support Center Staff to effectively collaborate and be productive across the enterprise. Our platforms include the Enterprise Collaboration and Productivity Suite, Microsoft Office 365 (Teams, SharePoint, etc.), Atlassian, Miro etc.   This role will help enable the strategy of the Digital Workplace through a focus on organizational Productivity. Productivity is key to “how we work.” This role will support strategy and portfolio of project management solutions, creating seamless coordination between teams and departments, removing collaboration barriers by enabling asynchronous ways of working. It will be responsible for supporting key business outcomes and maximizing the effectiveness of our current solutions, as well as researching future needs. You have a passion for thinking big and trying new things to lead the transformation of “how we work” through showing what is possible to business partners across Chick-fil-A.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2024-16576
As the industry leader in overall customer satisfaction, Chick-fil-A thrives on pioneering what’s next. We’re looking for a seasoned professional to guide our technological vision for the Point-of-Sale forward. The role of Lead iOS Mobile Engineer on our POS product is not just about being an expert in iOS software development but shaping a crucial experience for team members to create millions of moments of caring for our guests every day.   Collaborating with Product Owners, Designers, Analysts, and Enterprise Architects, you will leverage your iOS expertise for those around you to ensure the successful development, implementation, and deployment of our flagship Point-of-Sale project. Your leadership will play a crucial role in shaping the way we use technology to delight our customers through radically convenient and remarkably human interactions. We aren’t just making a new point-of-sale, but an innovative point-of-service to power our core value exchange in ways technology is just now making possible.   As a Lead iOS Mobile Engineer, you will be a technical leader on this agile, product-focused team where you can influence the product's direction, system architecture and engineering patterns, while mentoring other staff engineers. You will set the standard for code contribution on your team while keeping the systems you are responsible for running, stable and secure. You will leverage and contribute to existing frameworks while following and extending accepted architectural patterns.   This role calls for a technology enthusiast with a strategic mindset, outstanding leadership skills, and a hands-on approach. We need individuals that are highly collaborative and can work across team and functional boundaries with ease. The problems that you’ll be solving are challenging and require teams to tackle the complexity. This means that you need to be able to do hard things with kindness. If you are excited about making a significant impact through cutting-edge mobile technology and doing it on a team that values each member’s contributions, we’d love to talk to you.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2024-16596
A Technical Program Lead in the Digital Transformation and Technology (DTT) department is a techno-functional leader responsible for influencing and implementing transformational technical strategies, initiatives, and programs that impact multiple areas of the organization.   This role serves on the Support Ecosystem team, whose mission is to enable Chick-fil-A to provide simple, seamless support to customers, restaurants, and internal staff. This role is responsible for technical leadership of the solutions that support our contact center operations, including but not limited to, Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Workforce Management (WFM), and Quality Assurance (QA) solutions.   The Technical Program Manager - Contact Center Solutions interacts with stakeholders in Support Now (Chick-fil-A’s service desk department), including the Workforce Management team, the Quality Assurance team, the Knowledge Management team, and the Strategy & Transformation team. To ensure successful delivery of technology solutions, this role will partner internally with many different roles in the DTT department, including software engineers, system architects, technical product owners, and other technical program leads.   This role requires: - A solid understanding of contact center technology (ACD, IVR, IVA, WFM, and QA) with deep knowledge in at least one area. - An enterprise mindset and the ability to think strategically about long-term business outcomes that can be enabled by this program. - The ability to influence stakeholders to move complex aspects of the work forward. - A high degree of autonomy, rarely requiring input in day-to-day activities. Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2024-16610
The Chick-fil-A Infrastructure & Networking team is responsible for implementing and maintaining restaurant security infrastructure, access control systems, and cameras utilized for multiple business use cases. In this role you will utilize your expertise to design, build, and maintain technology infrastructure to meet business use case requirements, governing VMS (Video Management Systems) suppliers, selecting and managing hardware models, managing configurations, guiding hardware useful life refresh strategy, monitoring network capacity, developing playbook support procedures for break/fix and equipment moves/adds/change, and supporting management and monitoring tools.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2024-16636
Come join us on our journey to build a top notch strategic sourcing function! Corporate Procurement is relatively new at Chick-fil-A, and we are amidst an exciting transformation across all areas of our function!  We pursue meaningful impact, have access to innovative tools and work collaboratively across the business.  The culture is second to none - we are a growing, purpose driven company and strive to be the world’s most caring company.  This entry level role will work with internal stakeholders to identify their business requirements, identify viable suppliers, and execute a value driven strategic sourcing process.  It will report to a team leader and there is significant opportunity to learn and grow on a team that works collaboratively and effectively together.  This position will require the use of analytical rigor, effective communication skills, initiative, curiosity, and judgment.    The Chick-fil-A Support Center is launching a new project-based role that is part of the Enterprise Viability Team within Enterprise Data & Analytics department. This Project Full-time role is a TEMPORARY, full-time position up to a maximum of 36 months.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Accounting/Financial Services
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2024-16637
Come join us on our journey to build a top-notch strategic sourcing function! Corporate Procurement is relatively new at Chick-fil-A, and we are amidst an exciting transformation across all areas of our function!  We pursue meaningful impact, have access to innovative tools and work collaboratively across the business.  The culture is second to none - we are a growing, purpose driven company and strive to be the world’s most caring company.  This entry level role will work with internal stakeholders to identify their business requirements, identify viable suppliers, and execute a value driven strategic sourcing process.  It will report to a team leader and there is significant opportunity to learn and grow on a team that works collaboratively and effectively together. This position will require the use of analytical rigor, effective communication skills, initiative, curiosity, and judgment.    The Chick-fil-A Support Center is launching a new project-based role that is part of the Enterprise Viability Team within Enterprise Data & Analytics department. This Project Full-time role is a TEMPORARY, full-time position up to a maximum of 36 months.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Accounting/Financial Services
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2024-16650
Chick-fil-A partners nationally with select Third-Party Delivery Service Providers (DSPs) to serve Customers who place a premium on convenience and desire access to our food when they cannot physically make it to our restaurants. The Third-Party Partnerships team is focused on building, operating, and growing strategic partnerships with DSPs in coordination with our franchised Restaurant Operators to provide our Customers Chick-fil-A food when and where they want it.   Chick-fil-A is seeking a process-minded individual who is passionate about building business via partnerships operations while working with DSPs for a rapidly scaling area of the business. This leader should be comfortable navigating ambiguity in an evolving marketplace. Experience in process improvement and an understanding of partnerships, operations, and data, the ideal candidate will bring an analytical mindset to identifying opportunities and solving complex problems. The role requires an ability to coordinate work across functions, especially when bridging the gap between Chick-fil-A and our DSPs. Success in the role will require a willingness to spend time in both spreadsheets and restaurants, with external partners, cross-functional partners, and our restaurant Operators. This role will lead important, cross-functional, projects aimed at helping Chick-fil-A differentiate on Customer experience and operational quality. This role is part of the Customer Digital & Delivery team, and reports to the Marketing department.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Marketing
Travel Requirements
25%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2024-16681
The Chick-fil-A Tax Department is responsible for tax compliance, technology, special projects, research and audit defense functions for independently owned franchised restaurants and corporate activities. We exist to provide tax planning, regulatory reporting and consulting to stakeholders, governments, external auditors and business leaders. As we grow in complexity and global footprint, we seek to influence business decisions, reduce tax liability, and mitigate risk. Primary responsibilities of this role is to support the Tax Department’s Sales Tax function performing complex tax research and analysis regarding sales tax issues impacting Chick-fil-A, Inc. and third party franchisees with limited to minimal review. This role may lead or direct large special projects independently and may act as a liaison with other departments to complete projects with limited to moderate supervision.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Accounting/Financial Services
Travel Requirements
15%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-15791
The Corporate Financial Reporting team is entrusted with preparing and reporting the financial activity of Chick-fil-A, Inc., and its subsidiaries on a monthly and annual basis, according to Generally Accepted Accounting Principles (GAAP), for internal and external requirements.   The Senior Accountant position is a professional role that is responsible for the preparation, reconciliation and reporting of various financial statement information. The Senior Accountant position will serve an integral role on the team by preparing necessary journal entries and ensuring appropriate accounting is being performed on their designated accounts and entities.  This role will also be an active participate in the preparation of workpapers and documentation needed for the completion of the annual financial statement audit.   This role will possess a comprehensive understanding of GAAP and Chick-fil-A's accounting policies and practices.  This role requires relationships with key personnel within Financial Services to support the accounting of complex initiatives.  The Corporate Financial Reporting team is looking for a natural problem-solver who is independent, coachable, detail-oriented, and continually seeking process improvement.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Accounting/Financial Services
Travel Requirements
5%
Position Type
Experienced Professionals
FLSA Status
Non-Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2024-16176
As a member of the Treasury/Corporate Cash Management team, this role will participate in supporting cash management functions at both a corporate, restaurant and international level. In this role we are looking for someone with analytical skills, who can independently problem solve and continually seeks process improvement. Previous banking/Treasury experience instrumental in meeting expectations of this role.     Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Accounting/Financial Services
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2024-16177
The Sr. Paralegal is responsible for providing legal counsel and direction associated with the acquisition and development of new restaurant locations. This person will report to a Director leading several New Restaurant Development regions. The right person for this role will have experience in all aspects of commercial real estate transactions, including understanding the typical deal lifecycle, real estate documents and acquisition closing and lease commencement process. This position also requires the skill and proficiency to substitute for the in-house attorney, including managing and providing direction to outside counsel, issue spotting and knowing when matters need to be brought to the attention of in-house counsel.   As of the date of this posting, a good faith estimate of the current pay scale for this position is $134,000-$144,000. This pay scale takes into account a wide range of business factors and may change over time. Of note, this role will be based out of Irvine, CA, and the location, related cost of living, experience, and other factors will be considered when setting compensation.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Legal
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Non-Exempt
Posting Location : Location
US-CA-Irvine
Requisition ID 2024-16395
Restaurant Accounting is one of five teams within Restaurant Financial Services.  Restaurant Accounting consists of two key functional areas:  Regional Accounting Support and Accounting Strategy.  Within these areas, we provide accounting support and strategy for:  Chick-fil-A domestically franchised and company owned restaurants, STC Brands, Beyond the Restaurant, Operations Accounting, International restaurants, and our Restaurant Fee Calculation and Profit/Loss Reporting system.  We take pride in providing “Second Mile” service to our customers which consists of Operators, STC Brand Executive General Managers, Team Members, Support Center Staff and 3rd party vendors.    This is a professional level role requiring a person who will be responsible for STC Brands Restaurant accounting/auditing assignments that may be broad and complex. This includes:  STC Brands restaurant assignment, month-end reviews, general ledger account reconciliation and revenue/expense auditing to ensure compliance to policies and procedures as well as detailed review of all Restaurant payments.    Our work is primarily performed at the Support Center in a campus mobile environment. Occasional travel and over-time may be required to meet team or individual goals and deadlines. Our flexible future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Accounting/Financial Services
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Non-Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2024-16520
This position entails the planning, coordination, and managing of activities related to the physical inventory requirements in the Chick-fil-A Supply Distribution Centers (DC). This includes forecasting, demand planning, inventory management, creating and issuing purchase orders, and supplier integration and relationship management. The position interfaces with suppliers, DC management, Chick-fil-A, Inc. Supply Chain, Marketing, QA, and Finance. The role will support multiple distribution centers.   This position requires the staff member to utilize a diverse range of skills and experiences in the overall support of company operations and requires a high degree of independence in the execution of these responsibilities. The Sr. Analyst works closely with the Chick-fil-A Supply leadership team to establish and continually improve the organization’s performance, productivity, efficiency, and profitability through effective supply chain management methods and strategies. Furthermore, this role will be uniquely challenged with their participation in the building of a robust demand planning and inventory management organization that will ultimately be responsible for over $3 billion in inventory. This role will report to the Sr. Team Lead, Inventory and Demand Planning and resides in Chick-fil-A Supply LLC.   About Chick-fil-A Supply A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants.    Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.   This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.
Job Function
Distribution
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2024-16548
As a Senior Regional Pricing Analyst on the Restaurant Pricing team, you will help support the pricing strategy utilized in Chick-fil-A restaurants. In this role, you will work with the Restaurant pricing team and other professionals across the business to analyze and implement complex pricing solutions relevant to our Customers and Restaurant Operators. The right candidate for this role will enjoy collaborating with others, executing detailed pricing implementations, analyzing data to generate insights, and researching issues and solutions. This role requires a highly responsible person, who loves to interact with others and is comfortable presenting to large groups.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Accounting/Financial Services
Travel Requirements
25%
Position Type
Experienced Professionals
FLSA Status
Non-Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2024-16584
The Chick-fil-A Support Center is launching a new project-based role that is part of the Experience & Delivery team within the Digital Transformation & Technology department. This Project Full-time role is a TEMPORARY, full-time position up to a maximum of 36 months. This role will be required to be onsite at the Support Center daily between the hours of 8:30am – 5pm.   Chick-fil-A's Technology Support team serves over 4,000 staff and contractors in our Atlanta office and a growing number of locations globally. As the Sr. Business Analyst focused on our device lab, you will join a team of professionals charged with fostering exceptional digital experiences for all staff. We do this by providing laptops, device deliveries and logistics, technical support, and vending machines for digital assets. You will be responsible for leading services within our device lab at Chick-fil-A's Support Center. This is our central hub for receiving, imaging, packaging, shipping, and repairing devices. Additionally, as our business expands to support more locations globally, you will help us define strategies to effectively support remote office locations and CFA Supply warehouses.
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2024-16590
The Chick-fil-A Support Center is launching a new project-based role that is part of the Experience & Delivery team within the Digital Transformation & Technology department. This Project Full-time role is a TEMPORARY, full-time position up to a maximum of 36 months. This role will be required to be onsite at the Support Center daily between the hours of 8:30am – 5pm.   Chick-fil-A's Technology Support team serves over 4,000 staff and contractors in our Atlanta office and a growing number of locations globally. As the Sr. Business Analyst focused on our walk-up support space, you will join a team of professionals charged with fostering exceptional digital experiences for all staff. You will be responsible for managing the on-campus support services for our Atlanta campus including a walk-up support space, dispatched agents, and stocking/maintaining digital vending machines. Overseeing a small team of support analysts, you will train and set expectations on how we respond to customers' needs, and review interactions to enhance customer experiences. Working with our service provider, you will ensure effective daily operations and look for continuous improvement opportunities.   One of the most exciting aspects of this role is the opportunity to host regular laptop orientation sessions for new Chick-fil-A staff. Through these regular classes you will help us set remarkable first impressions for how we deliver and support technology at Chick-fil-A. In addition, as our business scales and expands to more locations, there will be opportunities to help design how your services can be offered at other offices domestic and international. This role combines strong technical skills and leadership responsibilities with an emphasis on delivering a high level of customer service.
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2024-16597
The Sr. Insights Analyst’s primary role is to identify and communicate insights for an assigned scope of business. They will do this through the transformation, visualization, and critical evaluation of data using descriptive, diagnostic, and select predictive analytical techniques. This role will be expected to provide analytical support for multiple related projects or workstreams across Supply Chain functions, including those with dependencies on other departments. It will require acting as a subject matter expert in a broad suite of standard data, methods, and tools. The Sr. Insights Analyst may receive occasional guidance from, and work collaboratively with, Analytics Leads and Data Scientists to produce insights and make recommendations to senior leaders that inform departmental strategy and performance.
Job Function
Supply Chain
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2024-16624
Chick-fil-A aims to provide Remarkable experiences to all Customers, and delivery presents an opportunity to do so in a way that is uniquely convenient. Accelerated by advancements in digital, delivery has become a meaningful part of Chick-fil-A’s business and continued growth is anticipated in the future. By building a branded, “in-house” delivery capability, Chick-fil-A is able to serve Customers in a way that is unique and elevated relative to the marketplace.   The Sr. Delivery Logistics Product Specialist serves as one of two primary product owners for Chick-fil-A Delivery. This role’s primary focus centers around the Logistics Engine. The Logistics Engine consists of technically complex algorithms designed to assign orders to drivers, provide routing to drivers, calculate ETAs to customers and coordinate the release of food to the kitchen. Success in this role will require the ability to collaborate closely with Customer Technology Solutions to ensure optimal performance. Additionally, this role requires strong business acumen. Success in the role requires the ability to interpret data and understand the broader business context on how to leverage that data to make effective changes. Additionally, this role will also focus on building out and testing new extensions of the delivery business to serve new Customer occasions (e.g., Outposts, Group Ordering).   The Chick-fil-A Support Center is launching a new project-based role that is part of the Customer Digital & Delivery Team within the Marketing department. This Project Full-Time role is a TEMPORARY, full-time position up to a maximum of 36 months.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Marketing
Travel Requirements
25%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2024-16635
Chick-fil-A, Inc. is looking for staff to join its Legal Operations team to assist with managing a $65M Department Budget made up of 16,000+ invoices annually. The primary purpose of this role is to process invoices and maintain relationships with suppliers. We are eager to find a seasoned professional who can work independently, with limited supervision, to complete assigned duties.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Legal
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta