Chick-fil-A Support Center Career Opportunities

The Corporate Senior Counsel position is a full-time position in the Corporate Legal Department which will support a wide variety of increasingly complex matters in the area of corporate governance and corporate transactions for Chick-fil-A, Inc. and related entities.    This role is based in Atlanta, Georgia. If a candidate meets our relocation policy guidelines, Chick-fil-A does offer relocation.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Sr. Real Estate Representative, Existing Restaurants is responsible for managing and maximizing the value of Chick-fil-A's real estate portfolio in their regional market/territory.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Sr. Real Estate Representative, Existing Restaurants is responsible for managing and maximizing the value of Chick-fil-A's real estate portfolio in their regional market/territory.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Sr. Real Estate Representative, New Restaurant Growth, is responsible for the strategic oversight of Chick-fil-A’s real estate deployment strategy within their responsible market territories.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

The Puerto Rico Operations Lead is responsible for providing operations expertise, customized consulting, and market leadership for Franchise Operators in Puerto Rico. The Puerto Rico Operations Lead is a brand representative and business partner, responsible for supporting Puerto Rico Operators by helping them maximize opportunities individually and collectively. The Puerto Rico Operations Lead is responsible for working with internal and external partners to support market expansion and to identify and respond to the unique needs of Puerto Rico Operators. In addition, the Puerto Rico Operations Lead is responsible for overseeing Company-operated Restaurants (CORs), Operator transitions, and coaching participants in the Puerto Rico Leadership Development Program (LDP). More specifically, the role of the Puerto Rico Operations Lead is to:   · Lead and oversee successful openings of new Restaurant locations in Puerto Rico · Provide customized consulting to Operators to help them maximize businesses opportunities · Provide market leadership and help Operators achieve their individual and market goals · Serve as a brand and Support Center representative in the market and with Operators · Coach and oversee participants in the Puerto Rico Leadership Development Program   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

As a member of the Organization Design Practice, this role will play a critical part in helping business partners build organizations that bring their business strategies to life. - Will Deliver expert-level OD services and lead complex org designs across the business. - Serve as lead consultant/advisor in the facilitation of any/all parts of end to end of org design process. Accountable for the outcomes of a design project. - Called upon as SME for all aspects ranging from minor or changes to transformational change - Will engage with senior leaders as primary relationship and process lead (often VP level or above) - Will lead the process of aligning senior leaders on future strategy and macro design of org. - In addition to contributing to delivering successful outcomes of specific org design initiatives, this role will also actively help build the overall org design capability as well as the processes, tools, and systems that will enable the success of the org design practice. Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

This position is responsible for providing legal counsel, strategy, and direction on a wide variety of real estate matters associated with our existing real estate portfolio. Leadership responsibilities include, but are not limited to, providing legal counsel and risk-analysis on matters that require a high-touch due to their potential operational impact, determining the level of legal review and partnership necessary for newly created projects or ventures and providing legal counsel, strategy, and direction for business-critical reinvestment projects from LOI through restaurant re-opening by partnering closely with internal business partners and outside counsel. The right person for this role will be able to work effectively across many different teams, manage the tension between senior leaders with strong divergent views, influence strategy and provide real estate and general contract expertise.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

This person will be responsible for personally executing the leasing work for malls, FSUs, and other formats, surplus property dispositions, and other assigned duties in an assigned area within Existing Restaurants. As such, this individual will: - Execute existing restaurant leasing strategy(s). - Develop leasing expertise relative for all Chick-fil-A concept types (including FSUs, malls, in lines and in the future other location types). - Develop leasing strategies for all concept types that are consistent with stated Restaurant Development department wide goals and strategies, globally and by market. - Continuously improve leasing processes and available tools. - Gather necessary due diligence, creating property-specific lease strategies, negotiating financial and other lease terms with landlords, and managing the renewal process through lease execution. - Partner with colleagues in other areas of Restaurant Development to develop individual reinvestment scopes and budgets for locations not within the Strategic Reinvestment’s purview. - Help develop and implement a proactive communication plan with Operators, Field Operations, and other stakeholders relative to leasing. - Support other existing restaurant initiatives, such as portfolio-level lease form analyses, lease template renegotiation, tests and rollouts, and other macro focused opportunities to improve the overall real estate for Corporate and individual Operators. - Support and execute strategies and initiatives across the portfolio to maximize value to Chick-fil-A, such as proactive lease renegotiation and purchasing of leased properties - Develop, maintain, and improve industry relationships. - Manage and execute the surplus disposition strategy for assigned area. - This position will report to the Director of Leasing, Real Estate Portfolio Management Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

Interested in defining the future of technology with us? The future is an exciting place at Chick-fil-A, especially for those with a penchant for applying emerging technology to a growing business. Enterprise Architecture needs to add another game-changer to our team to help us grow our technology capabilities in our Restaurants. This role will be a balance of providing business architecture thought leadership and high-level solution design guidance to several Digital Technology teams.    The Enterprise Architecture team is responsible for ensuring that Chick-fil-A’s technology strategy and capabilities enable business outcomes to be successful. We work with technology and business leaders to set strategic direction, and we work with software engineering teams to help them with hard engineering problems. We look to maximize freedom and autonomy for our engineering teams, but also provide standards and principles to help ensure that engineering teams are aligned across the organization.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

With an active customer loyalty program of tens of millions of members, it is imperative that Chick-fil-A take good care to ensure we cultivate lasting personal relationships with customers that are scalable, personal, and secure. This area of our digital business has grown in complexity in recent years as customers continue to trust Chick-fil-A with more personally identifiable information compounded by threats to cyber security and brand reputation which are on the rise for many brands, including Chick-fil-A.   As a member of the Customer Digital Experience team at Chick-fil-A, the Principal Lead will be responsible for translating Chick-fil-A's strategy to execute digital experiences that are both radically convenient and remarkably human into digital product experiences that: - Keeps customer information secure - Builds seamless and trustworthy experiences around account, identity and preference management. - Fosters deeper engagement with the Chick-fil-A brand and any sub-brands or experiences created - Ensures digital transactions remain healthy for the business - Protect the reputation of the brand and customer trust there within The ideal candidate will partner with Chick-fil-A Operators, Team Members, and Chick-fil-A Customer Technology Solutions and Cybersecurity teams to deliver an effective and empowering digital experience for Chick-fil-A customers, while keeping brand reputation and trust at the forefront of product decisions. Candidate must have strong leadership, strategy, project management, cross-functional collaboration, crisis management and execution skills with a proven ability to influence decisions, drive change and respond appropriately within high-risk situations.   This role is part of the Customer Engagement Team which is on the Customer Digital Experience Team and reports into the Marketing Department.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

The Principal Design Lead is a corporate professional position responsible for planning projects, leading teams, and providing design direction on initiatives that impact Restaurant Development and across the organization. As Chick-fil-A continues to innovate and disrupt the restaurant industry, we are looking to add a new talent to define and drive future solutions for our restaurants, in support of key departmental and company-wide strategic initiatives.   As a Principal Design Lead on the Restaurant Design Team, you will be responsible for leading a design-thinking approach to create experiences and environments that are industry-leading and relevant to our Guests, Team Members, and Operators. As part of a multidisciplinary team, you will tackle all aspects of the design process from research to ideation to physical and/or digital prototyping and validation of design solutions for our restaurant chain. You must be able to clearly define project goals and parameters in an ambiguous state of imagining future needs of the business. You must be an ambitious problem solver, flexible, and able to succeed within a cross-functional environment. The ideal candidate for this position will influencing strategic direction and be at ease blending business strategy with design methodologies to execute ideas into solid designs and experiences for all areas of the restaurant.   This role will provide advanced Design expertise to multiple strategic initiatives that will have a broad impact across the organization and deliver projects with major complexity. - Leads and/or influences the vision and execution of various guest and/or team member innovation projects ranging from inside restaurant experiences to the drive-thru and site experience - Leads the creation of whole new restaurant formats and experiences that include exterior and interior design, site layout and incorporate future innovations around guest ordering and pick-up experience as well as potential new businesses. - Leads the creation of design solutions for both new and existing restaurants that alleviate pain points and create growth opportunities for Operators, Team Members, and Guests - Provides guidance on how the organizational initiatives will impact the design of new restaurants, existing restaurants, and rollouts. - Influences the strategies of future restaurant designs and experiences. - May represent the Design Team organization in outside discussions and technical forums.   This role requires a curious leader who can collaborate across the business to ensure successful design solutions. - Build and manage appropriate cross-functional teams and partners from across the business to ensure successful design solutions - Ensure alignment during the innovation process that includes various approvals/inputs from key stakeholders such as Operators, Field Operations, Marketing, Food Safety, IT, Risk Management and Restaurant Development teams - Leverage key insights from Operators, Team Members, Guests, and industry trends to identify both now and future design concepts - Must be able to build strong relationships and influence people - Work with wide latitude for unreviewed action or decisions on all outcomes.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

Principal Program Lead, Staff Audience Team Diversity, Equity and Inclusion (DE&I) is a Strategic Bet for Chick-fil-A, Inc., which means that the organization is committed to prioritizing resources to embed DE&I into the strategy, culture and operations of the business. The role of Principal Program Lead reports to the Director of DE&I and is a full-time member of the DE&I Strategic Bet Team, whose purpose is to inspire individual commitment and grow organizational capability to integrate DE&I across the enterprise. This Principal Program Lead will support the implementation of strategic DE&I initiatives of the Staff Audience Team through partnering with all functional departments to advance DE&I in talent practices and work processes to ensure that all Staff at the Support Center experience a culture where they can thrive and belong.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

The Chick-fil-A Tax Department is responsible for tax compliance, technology, special projects, research, and audit defense functions for independently owned franchised restaurants and corporate activities. We exist to provide tax planning, regulatory reporting and consulting to stakeholders, governments, external auditors, and business leaders. As we grow in complexity and global footprint, we seek to influence business decisions, reduce tax liability, and mitigate risk.   This role will support the Tax Department, and the business as a whole, through identifying, negotiating, and securing incentives on behalf of Chick-fil-A, Inc. and its subsidiaries.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Chick-fil-A, Inc., is seeking a Principal Culinary Lead on the Culinary & Commercialization team, which is part of the Menu & Packaging team in Marketing.    The Culinary & Commercialization team is responsible for cultivating remarkable food that drives Customer trust and brand value, and is executable with excellence by Team Members.  This includes the development of craveable new menu items, the improvement of existing menu items to increase relevance and protect quality, and developing menu process simplifications to improve the Team Member experience.     The primary responsibility for this role will be to support short and long-term projects focused on optimizing chicken quality.  This work requires an understanding of food science and meat processing, and includes formulation development to optimize flavor and consistency of the product. This role will include recipe development and reformulation and requires a technical understanding of food science and sensory science in order to match existing recipe sensory attributes at the secondary ingredient level.  Additionally, this role requires working closely with suppliers and legal to ensure supply redundancy for existing menu items, such as onboarding new suppliers and new facilities.     This role requires leading with autonomy and collaborating with Menu Strategy, Category Leaders, Menu Services, Packaging, Production Design, Customer & Market Insights, Supply Chain, Food Safety, Supplier Quality & Safety, Operators and Team Members to achieve desired results.  This individual requires a high-level of self-direction and a proactive mindset that can provide innovative solutions to drive business growth.  He or she should have a passion for exceeding Customer expectations, for food and the science behind it, and for the Chick-fil-A brand.  It is important that this role be able to collaborate effectively across various teams as well as influence senior leadership and project leaders in regard to operational considerations.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

Chick-fil-A, Inc. has a stated intent to expand business interests in Canada, Puerto Rico and to the EMEA and APAC regions. As a result, Chick-fil-A is seeking a highly experienced Principal Team Leader to lead a team of Engineers focused on our Canada and Puerto Rico Technology Strategy. In this role, you will be responsible for managing and mentoring a small group of highly skilled professionals, driving architectural strategy, and ensuring delivery excellence. You will work closely with the Technical Leader for International Technology in Entity Technical Services to align team priorities with broader organizational initiatives and influence the strategic direction by providing input that may directly impact specific programs or areas of the business that may have a broader impact across the organization. The role will report to the Technical Leader for International Technology in Entity Technical Services, serve as part of the International Technology leadership team, and will partner closely with other senior technical leaders within the Digital Transformation and Technology (DTT) department. The position is based in Atlanta, GA. Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Food Safety team at Chick-fil-A exists to serve safe food to protect our guests and our good name by keeping safe service first. Food Safety resides in the Field Operations department which is focused on helping Operators thrive in a dynamic restaurant environment. The Food Safety team is seeking a Principal Program Lead dedicated to providing strategic project management to new food safety tools, systems, and processes through multiple phases of the Innovation process (prototype, validate, and launch). This role will support the Risk Analysis and Mitigation team within Food Safety through the initial research and development phase. Once a new food safety tool, system, or process is identified, this role will take the lead managing the project through a comprehensive testing process. Pending a successful test, this role will lead the rollout of the new food safety resource to the field. This role will work closely with Food Safety, Quality, Supplier Quality & Safety, Production Design, Facilities & Equipment, Principal Operation Leads, Corporate Communications, Learning & Development, Rollout Strategy Team, Operators and Team Members to achieve desired results.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Sr. Design Lead, Change Management role is a critical role within the Design Integration team.  The Change Management position will lead design partners in managing and communicating changes within prototypical templates, standards and processes to help support existing and new restaurant programs.  This role will continue to improve upon the Change Management process to find efficiencies for quicker decision making and clearer communication. This role will work directly with stakeholders within Restaurant Development to align on solutions for work being incorporated into new and existing restaurants and to ensure they are on brand and meet Chick-fil-A Design Standards. This role will be responsible for providing cost estimation and forecasting and managing the approval process with Restaurant Development leadership teams.  This role will also assist in supporting New Restaurant template management.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

The Restaurant Financial Data & Systems team provides Operators and those who serve them with tools, reports, and systems that equip them for profitable growth. We do this by building robust data infrastructure, maximizing the effectiveness of our systems portfolio, and offering users relevant and timely insights about their businesses.   The individual in this Sr. Lead Advisor role contribute to the mission of the RFD&S team through key partnership connections with critical cross-functional teams across the business as part of established Product Management practices. Primary focus of responsibility is to ensure alignment and awareness with these partners and key initiatives and the strategy and roadmap for the Restaurant HRIS program, which includes HR systems, scheduling systems, timekeeping systems, and/or payroll systems. As such, the person in this role should have an understanding of HRIS systems and the impact they have, a desire to partner with others across the organization, and a passion for supporting Operators and the teams they lead.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

The Supply Chain Partner Experience team empowers the overall Supply Chain organization in meeting their goals and objectives by enabling capabilities for our external supplier and distribution partners.  Within the Partner Experience team, the Partner Integration team develops the people, processes, and technology to enable Supply Chain’s partner policy management capability.   This role will serve as a liaison to our partners representing our policies, facilitating technology and data onboarding, offering training, and supporting our partners to ensure the movement of information throughout our network.  Building effective relationships with our partners by collaborating with the Chick-fil-A relationship owner, Supply Chain functional teams, and other departments is critical to success in this role.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

Join our innovative and dynamic cybersecurity engineering team as a Senior Lead Cybersecurity Engineer. In this role, you'll be at the forefront of securing our cutting-edge technologies. If you're driven by the thrill of solving intricate puzzles, embracing new challenges, and collaborating with brilliant minds across various disciplines, this position offers the perfect blend of autonomy, teamwork, and personal growth. As a senior leader, you'll be a pivotal force in shaping our cybersecurity strategies, fostering creativity, and driving excellence in safeguarding our digital landscape.   If you are energized by innovation, excited to lead, thrive in a collaborative environment, and are eager to shape the future of cybersecurity, we invite you to apply. Join us in our mission to safeguard our digital landscape with creativity, passion, and expertise. Your journey to cybersecurity excellence starts here.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.