As a Data Project Lead within Enterprise Item Lifecycle Management (EILM), you will be responsible for leadinghighly complex data and analytics strategic project workstreams as a part of larger cross-functional EILM initiatives. You will be working primarily with the EILM Lead to lead teams of Staff from several business units, Digital Transformation & Technology (DTT), Enterprise Data & Analytics (ED&A), contingent workers, and 3rd party vendors on transformation journeys to deliver the most value out of EILM for the enterprise. In addition, you will partner with the EILM Governance Board and Product Working Group to align on direction and resourcing. Ultimately, you will have the immense responsibility of strengthening EILM's influence the discipline of prioritizing enterprise initiatives over individual business unit initiatives in the "day-to-day" operations of Item data management.
For the first 12-16 months of your role, you will lead enterprise change management for Menu Data Migration with the EILM Lead. As part of your onboarding, you will be educated on and provided artifacts for the current and future state design, including Master Data Management strategy, Item data models, Stibo STEP System and Oracle Fusion structures, cross-platform integrations, and affected functional personas in the stewardship models. Menu Data Migration will complete the Design phase June 2024 and will have a change management plan in place for Build/Implementation through Q2/3 2025. Menu Data Migration will have a large operational impact on several business units across the enterprise. In addition to executing the change management plan as it is agreed upon, your role is also to build strong relationships with your cross-functional stakeholders and EILM teammates to further build confidence in EILM and sustain enterprise momentum for the 2027 EILM Roadmap.
For the remainder of your tenure, you will be advancing and delivering EILM 2027 Roadmap workstreams and supporting the EILM lead in developing the EILM Run-State Strategy with the Enterprise Stewardship Model. You will be leading the entirety of at least one of these workstreams:
- Menu Data Migration Phase 2: You will leverage your experience leading workstreams within Menu Data Migration Phase 1 to drive cross-functional Strategy, Design, Build, and Release cycles for Proposal 2 (More Granular Usage Recipes) through mid-2027. This workstream will be similar to Phase 1 but will focus primarily on the Restaurant to Item relationship. It is anticipated that this change in the data model will have several operational impacts across internal Staff and Restaurant-facing technology platforms. As with Phase 1, you will develop and align on a change management plan with partners to coincide with the release cycles. You will partner with several of the same Staff and consultant teams from Phase 1 and are expected to deliver the new data model within STEP by mid-2027.
2. Cloud PLM Delivery: You will drive EILM position in future-state Cloud PLM strategy and implementation with the Menu Services Team (Marketing) through mid-2027. Chick-fil-A's current on-prem PLM solution will be retired in April 2027. You will be assigned to support the Menu Services team as they rapidly evaluate and execute PLM direction through early-2027. You will influence strategy and design. You will provide the enterprise lens through the RFP process and the future state PLM data model and influence any necessary improvements to cross-functional access to PLMdata. As part of providing the enterprise lens, you will be expected to pull together teams of cross-functional stakeholders who may not have been previously engaged in PLM strategy to ensure that the PLM team does not implement a siloed design. You may have to directly support UAT and release cycles along with your DTT partners. You will influence the long-term maintenance schedule, including the reconciliation of PLM and EILM strategies, cross-functional impacts of changes to access and data, DTT support needs, amongst others. You are expected to support the delivery of a Cloud PLM platform by mid-2027.
- Product Working Group 2.0: You will establish a sustainable, long-term cross-functional EILM Product Working Group structure and optimize delivery of Backlog Tickets through mid-2027. You will re-imagine the total scope, playbook, cadence, team member responsibilities, and relationship with the Governance Board. You will be expected to identify the roles necessary on PWG 2.0 and work with the Governance Board to nominate individuals across the enterprise to fulfill those roles. You will collaborate with the Supplier & Portfolio team to re-imagine the ticket intake and execution process to address enterprise Item data challenges. Specifically, you will define the roles of ticket owners and clarify the commitment and cadence to delivery. You will also develop a sustainable escalation channel to the Governance Board and mitigation practices should tickets run into obstacles for delivery. You are expected to deliver the PWG 2.0 structure run-state with demonstrated effectiveness and value by mid-2027.
As part of the Enterprise Item Lifecycle Management team, you will cross multiple lines of business and work on challenges in areas where you will need to quickly learn and adapt. You will design and implement necessary role clarity, process, and implementation requirements on technically complex projects, focusing on developing cross-functional solutions with input from partners across business units, DTT, and ED&A to develop and maximize the value of data assets across the item lifecycle. You must be able to quickly develop mastery of the domain needs across the many lines of business that interact with the data assets within the portfolio, influencing strategic direction and impact of related programs, projects, and outcomes, while overseeing the delivery of high quality, broadly consumable, and discoverable data assets from source system to consumption.
You will typically work with wide latitude for action or decisions on projects that are highly complex and cross-functional in nature, acting as an SME on certain aspects of the Item domain, while facilitating the coordination, governance, and alignment of the item domain by influencing the project prioritization and execution of multiple DTT audience and business teams. With support from EDS and EILM leadership, you may represent ED&A in external conversations and will assist with the selection or oversight of outside vendor partners.
Successful candidates for this role must have a very strong leadership acumen, strong project management skills, including prioritization and the ability to influence difficult trade-off decisions, as well as a moderate understanding of data product lifecycle, database technology and data use within operational and analytic platforms, and they must have strong strategic thinking, and communication skills. We expect the Data Project Lead to demonstrate fluency and competency with the ability to influence cross-functional alignment on enterprise outcomes resulting in trustworthy and reliable data. They will need to be fast learners with a keen eye for detail, systems thinking, and process design. They must be team players who work steadfastly to create impactful change. This is a professional track role.
The Chick-fil-A Support Center is launching a new project-based role that is part of the Enterprise Viability Team within Enterprise Data & Analytics department. This Project Full-time role is a TEMPORARY, full-time position up to a maximum of 36 months.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Project Lead (PL) plays a critical role in supporting orchestration and design of Procurement Operations activities for with indirect, international spend. The PL will research compliance requirements, tax regulations, and legal obligations in existing and future international jurisdictions. The PL will provide guidance and serve as a subject matter expert between business end users, suppliers, Procurement Operations, and Accounts Payable. The PL will continue to monitor adoption, systems and processes to track performance (introducing change when needed).
Team / stakeholder interaction:
This position will represent Corporate Procurement on International-related projects and work with professionals across multiple levels of experience to deliver value for the organization.
Work Complexity & variability:
Responsibility for international Procure-to-Pay (P2P) process improvement projects, including buying channels, invoice channels, supplier onboarding, invoice process, and payments.
Demonstrated proficiency of business process mapping and Procure to Pay processes
Substantial experience in project management and can take on complex, cross-functional projects
Identifies complex problems; working independently or with others to solve
Effective Leadership Characteristics:
Able to influence without direct authority
Autonomy & Decision Making:
This role performs under supervision but operates with considerable latitude for unreviewed action or decisions. The PL will confer with people leader on unusual matters for assistance or awareness and is expected to escalate risks and issues to supervisor. This role will look for opportunities for improvement, make recommended changes, and serve as a subject matter expert.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
This individual will focus on leading the day to day activities that are associated with Event Planning & Execution. In this role, they will lead the supply planning management of various menu item promotions, new product rollouts, market level tests, product depletions and conversions, and packaging initiatives. This position will require frequent interaction with all levels of personnel and management and is expected to exhibit subject matter expertise and professional behavior consistent with Chick-fil-A, Inc core values.
As a member of the Corporate Financial Systems team, this role will participate in the design and support of financial systems that supply critical financial information and enable Financial Services business processes. This role will partner with business stakeholders that work in the Support Center’s Financial Business process, which include Procure-to-Pay (PTP), Record to Report (RTR), Acquire to Retire (ATR), Order to Cash (OTC), and Order Management (OM), and will work with teams within Financial Services to design, run, and transform applications that will achieve desired business outcomes. They will partner with Senior Leadership across Financial Services, Digital Technology & Transformation, and various Experience Teams, providing financial systems insights and perspectives to create scalable, transformative Financial System solutions. This role requires technical aptitude, a continuous process improvement mindset, and a high degree of autonomy.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Are you interested in helping people work better? Do you get excited about reimagining new ways of working and thinking about how an enterprise can work seamlessly together? Do you enjoy testing and trying new and emerging technical capabilities and platforms? If you say yes to any or all of these questions this might be the role for you!
The Digital Collaboration Program Lead in the Digital Transformation and Technology (DTT) department leads programs with high complexity and owns multiple initiatives and functional partners. They work with functional partners to understand how changes to process, products, services, and software can improve efficiencies and deliver business results. This role will lead pilots, projects and project teams that will play an integral part as we continue to grow our organization’s Productivity capability.
The Digital Collaboration team (called Connected Workplace) is responsible for the technology solutions that enable Chick-fil-A Support Center Staff to effectively collaborate and be productive across the enterprise. Our platforms include the Enterprise Collaboration and Productivity Suite, Microsoft Office 365 (Teams, SharePoint, etc.), Atlassian, Miro etc.
This role will help enable the strategy of the Digital Workplace through a focus on organizational Productivity. Productivity is key to “how we work.” This role will support strategy and portfolio of project management solutions, creating seamless coordination between teams and departments, removing collaboration barriers by enabling asynchronous ways of working. It will be responsible for supporting key business outcomes and maximizing the effectiveness of our current solutions, as well as researching future needs. You have a passion for thinking big and trying new things to lead the transformation of “how we work” through showing what is possible to business partners across Chick-fil-A.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
A Technical Program Lead in the Digital Transformation and Technology (DTT) department is a techno-functional leader responsible for influencing and implementing transformational technical strategies, initiatives, and programs that impact multiple areas of the organization.
This role serves on the Support Ecosystem team, whose mission is to enable Chick-fil-A to provide simple, seamless support to customers, restaurants, and internal staff. This role is responsible for technical leadership of the solutions that support our contact center operations, including but not limited to, Automatic Call Distribution (ACD), Interactive Voice Response (IVR), Workforce Management (WFM), and Quality Assurance (QA) solutions.
The Technical Program Manager - Contact Center Solutions interacts with stakeholders in Support Now (Chick-fil-A’s service desk department), including the Workforce Management team, the Quality Assurance team, the Knowledge Management team, and the Strategy & Transformation team. To ensure successful delivery of technology solutions, this role will partner internally with many different roles in the DTT department, including software engineers, system architects, technical product owners, and other technical program leads.
This role requires:
- A solid understanding of contact center technology (ACD, IVR, IVA, WFM, and QA) with deep knowledge in at least one area.
- An enterprise mindset and the ability to think strategically about long-term business outcomes that can be enabled by this program.
- The ability to influence stakeholders to move complex aspects of the work forward.
- A high degree of autonomy, rarely requiring input in day-to-day activities.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Chick-fil-A Infrastructure & Networking team is responsible for implementing and maintaining restaurant security infrastructure, access control systems, and cameras utilized for multiple business use cases. In this role you will utilize your expertise to design, build, and maintain technology infrastructure to meet business use case requirements, governing VMS (Video Management Systems) suppliers, selecting and managing hardware models, managing configurations, guiding hardware useful life refresh strategy, monitoring network capacity, developing playbook support procedures for break/fix and equipment moves/adds/change, and supporting management and monitoring tools.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Come join us on our journey to build a top notch strategic sourcing function! Corporate Procurement is relatively new at Chick-fil-A, and we are amidst an exciting transformation across all areas of our function! We pursue meaningful impact, have access to innovative tools and work collaboratively across the business. The culture is second to none - we are a growing, purpose driven company and strive to be the world’s most caring company. This entry level role will work with internal stakeholders to identify their business requirements, identify viable suppliers, and execute a value driven strategic sourcing process. It will report to a team leader and there is significant opportunity to learn and grow on a team that works collaboratively and effectively together. This position will require the use of analytical rigor, effective communication skills, initiative, curiosity, and judgment.
The Chick-fil-A Support Center is launching a new project-based role that is part of the Enterprise Viability Team within Enterprise Data & Analytics department. This Project Full-time role is a TEMPORARY, full-time position up to a maximum of 36 months.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Come join us on our journey to build a top-notch strategic sourcing function! Corporate Procurement is relatively new at Chick-fil-A, and we are amidst an exciting transformation across all areas of our function! We pursue meaningful impact, have access to innovative tools and work collaboratively across the business. The culture is second to none - we are a growing, purpose driven company and strive to be the world’s most caring company. This entry level role will work with internal stakeholders to identify their business requirements, identify viable suppliers, and execute a value driven strategic sourcing process. It will report to a team leader and there is significant opportunity to learn and grow on a team that works collaboratively and effectively together. This position will require the use of analytical rigor, effective communication skills, initiative, curiosity, and judgment.
The Chick-fil-A Support Center is launching a new project-based role that is part of the Enterprise Viability Team within Enterprise Data & Analytics department. This Project Full-time role is a TEMPORARY, full-time position up to a maximum of 36 months.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
As Chick-fil-A Supply and Bay Center Foods continue to scale, we must think strategically about our current capabilities and long-term goals to determine the best talent strategy to meet our growing business needs. The Lead Advisor supports the day-to-day operations of the talent team by administering and ensuring compliance across occupational and non-occupational related leave of absence programs, return to work processes and accommodations.
About Chick-fil-A Supply and Bay Center Foods
Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care. For more information, visit cfa-supply.com.
Chick-fil-A partners nationally with select Third-Party Delivery Service Providers (DSPs) to serve Customers who place a premium on convenience and desire access to our food when they cannot physically make it to our restaurants. The Third-Party Partnerships team is focused on building, operating, and growing strategic partnerships with DSPs in coordination with our franchised Restaurant Operators to provide our Customers Chick-fil-A food when and where they want it.
Chick-fil-A is seeking a process-minded individual who is passionate about building business via partnerships operations while working with DSPs for a rapidly scaling area of the business. This leader should be comfortable navigating ambiguity in an evolving marketplace.
Experience in process improvement and an understanding of partnerships, operations, and data, the ideal candidate will bring an analytical mindset to identifying opportunities and solving complex problems. The role requires an ability to coordinate work across functions, especially when bridging the gap between Chick-fil-A and our DSPs. Success in the role will require a willingness to spend time in both spreadsheets and restaurants, with external partners, cross-functional partners, and our restaurant Operators. This role will lead important, cross-functional, projects aimed at helping Chick-fil-A differentiate on Customer experience and operational quality.
This role is part of the Customer Digital & Delivery team, and reports to the Marketing department.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
This Supply Chain role is primarily responsible for supporting and monitoring Chick-fil-A’s food safety and quality programs for perishable food products supplied to our Restaurants. Responsibilities include maintenance of Supplier monitoring and documentation systems used in Supplier performance management. Provides technical assistance to both Restaurant Operators and internal stakeholders concerning Food Safety and Quality issues.
This position is based out of the Chick-fil-A Support Center Office in Atlanta, GA.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Chick-fil-A Tax Department is responsible for tax compliance, technology, special projects, research and audit defense functions for independently owned franchised restaurants and corporate activities. We exist to provide tax planning, regulatory reporting and consulting to stakeholders, governments, external auditors and business leaders. As we grow in complexity and global footprint, we seek to influence business decisions, reduce tax liability, and mitigate risk.
Primary responsibilities of this role is to support the Tax Department’s Sales Tax function performing complex tax research and analysis regarding sales tax issues impacting Chick-fil-A, Inc. and third party franchisees with limited to minimal review. This role may lead or direct large special projects independently and may act as a liaison with other departments to complete projects with limited to moderate supervision.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Chick-fil-A, Inc. has a stated intent to expand business interests in Canada, Puerto Rico and to the EMEA and APAC regions. As a result, Chick-fil-A is seeking a Lead Software Engineer to build custom solutions for our International Technology Strategy.
In this role, we are seeking an exceptionally talented Lead Software Engineer to spearhead solutions for our International Technology Ecosystem. The International Technology Ecosystem team currently operates as a start-up within an Enterprise. As this team works to bring Chick-fil-A beyond the borders of the US, there will be custom solutions that will need to be built. You will be responsible for POC-ing, architecting, and delivering these solutions to serve the needs of the International business.
You will be able to lean on partners to augment your capacity, but you will ultimately be responsible for the design, specification, vendor management, and final acceptance. You will have access to staff Outcome Owners, Enterprise/Solution/Data Architects, and other resources to help you achieve your goal.
The role will report to the Team Leader for International Solutions in Entity Technical Services and will partner closely with other technical leaders within the Digital Transformation and Technology (DTT) department. The position is based in Atlanta, GA.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Corporate Financial Reporting team is entrusted with preparing and reporting the financial activity of Chick-fil-A, Inc., and its subsidiaries on a monthly and annual basis, according to Generally Accepted Accounting Principles (GAAP), for internal and external requirements.
The Senior Accountant position is a professional role that is responsible for the preparation, reconciliation and reporting of various financial statement information. The Senior Accountant position will serve an integral role on the team by preparing necessary journal entries and ensuring appropriate accounting is being performed on their designated accounts and entities. This role will also be an active participate in the preparation of workpapers and documentation needed for the completion of the annual financial statement audit.
This role will possess a comprehensive understanding of GAAP and Chick-fil-A's accounting policies and practices. This role requires relationships with key personnel within Financial Services to support the accounting of complex initiatives. The Corporate Financial Reporting team is looking for a natural problem-solver who is independent, coachable, detail-oriented, and continually seeking process improvement.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
As a member of the Treasury/Corporate Cash Management team, this role will participate in supporting cash management functions at both a corporate, restaurant and international level. In this role we are looking for someone with analytical skills, who can independently problem solve and continually seeks process improvement. Previous banking/Treasury experience instrumental in meeting expectations of this role.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Sr. Paralegal is responsible for providing legal counsel and direction associated with the acquisition and development of new restaurant locations. This person will report to a Director leading several New Restaurant Development regions. The right person for this role will have experience in all aspects of commercial real estate transactions, including understanding the typical deal lifecycle, real estate documents and acquisition closing and lease commencement process. This position also requires the skill and proficiency to substitute for the in-house attorney, including managing and providing direction to outside counsel, issue spotting and knowing when matters need to be brought to the attention of in-house counsel.
As of the date of this posting, a good faith estimate of the current pay scale for this position is $134,000-$144,000. This pay scale takes into account a wide range of business factors and may change over time. Of note, this role will be based out of Irvine, CA, and the location, related cost of living, experience, and other factors will be considered when setting compensation.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Restaurant Accounting is one of five teams within Restaurant Financial Services. Restaurant Accounting consists of two key functional areas: Regional Accounting Support and Accounting Strategy. Within these areas, we provide accounting support and strategy for: Chick-fil-A domestically franchised and company owned restaurants, STC Brands, Beyond the Restaurant, Operations Accounting, International restaurants, and our Restaurant Fee Calculation and Profit/Loss Reporting system. We take pride in providing “Second Mile” service to our customers which consists of Operators, STC Brand Executive General Managers, Team Members, Support Center Staff and 3rd party vendors.
This is a professional level role requiring a person who will be responsible for STC Brands Restaurant accounting/auditing assignments that may be broad and complex. This includes: STC Brands restaurant assignment, month-end reviews, general ledger account reconciliation and revenue/expense auditing to ensure compliance to policies and procedures as well as detailed review of all Restaurant payments.
Our work is primarily performed at the Support Center in a campus mobile environment. Occasional travel and over-time may be required to meet team or individual goals and deadlines. Our flexible future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
As a Senior Regional Pricing Analyst on the Restaurant Pricing team, you will help support the pricing strategy utilized in Chick-fil-A restaurants. In this role, you will work with the Restaurant pricing team and other professionals across the business to analyze and implement complex pricing solutions relevant to our Customers and Restaurant Operators. The right candidate for this role will enjoy collaborating with others, executing detailed pricing implementations, analyzing data to generate insights, and researching issues and solutions. This role requires a highly responsible person, who loves to interact with others and is comfortable presenting to large groups.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Chick-fil-A Support Center is launching a new project-based role that is part of the Experience & Delivery team within the Digital Transformation & Technology department. This Project Full-time role is a TEMPORARY, full-time position up to a maximum of 36 months. This role will be required to be onsite at the Support Center daily between the hours of 8:30am – 5pm.
Chick-fil-A's Technology Support team serves over 4,000 staff and contractors in our Atlanta office and a growing number of locations globally. As the Sr. Business Analyst focused on our device lab, you will join a team of professionals charged with fostering exceptional digital experiences for all staff. We do this by providing laptops, device deliveries and logistics, technical support, and vending machines for digital assets. You will be responsible for leading services within our device lab at Chick-fil-A's Support Center. This is our central hub for receiving, imaging, packaging, shipping, and repairing devices. Additionally, as our business expands to support more locations globally, you will help us define strategies to effectively support remote office locations and CFA Supply warehouses.
