Chick-fil-A Support Center Career Opportunities

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Requisition ID 2022-12949
Chick-fil-A is seeking a Principal Category Leader dedicated to provide strategic leadership to menu items and deletions, menu simplification and equipment projects from initialization through launch.  This individual must be an exceptional communicator with the ability to influence others, make decisions, and represent recommendations across all levels of the organization including Chick-fil-A Operators, the Chick-fil-A Executive Committee and Chick-fil-A Board.   Additionally, he or she must be able to lead multiple projects simultaneously with excellence, ensuring that milestones and deliverables are met.  He or she will work closely with Menu Strategy, Culinary Developers, Menu Services, Production Design, Facilities & Equipment, Brand Strategy, fellow Category Leaders, Operators and Team Members to achieve desired results.  This person must be extremely flexible and adaptable and hold partners and leaders accountable to decisions, dates and timeline.   This leader must excel at listening to multiple perspectives and ideas, and then provide a comprehensive recommendation to leadership on how to move forward. This individual must be comfortable confronting others and having tense conversations while maintaining authentic and trusted relationships. This individual requires a high-level of self-direction and a proactive mindset that can provide innovative solutions to drive business growth.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Marketing
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12982
The Principal Program Lead is responsible for managing the development and construction of major capital custom projects on existing Chick-fil-A locations in conjunction with outside partners and vendors.  
Job Function
Restaurant Development
Travel Requirements
40%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-13005
The Principal Operations Lead/Franchisee Selection is responsible for making franchisee selections for Chick-fil-A Restaurant franchise opportunities while honoring Truett Cathy’s legacy. The role discerns if the candidate is prepared to lead a world class profitable restaurant according to the values and purpose of CFA, deliver Remarkable guest experiences, and positively influence others.  The role is responsible for an average of 30 selections of New Operator candidates and the selection of Relocating and Multi-Restaurant Operators that generate and average of $200M in sales each year. The role leads the selection process for a specified region or Area Support Team and partners with Field Operations Region leaders to make all selection recommendations. He/she also leads the communication strategy and initiatives to senior leaders and the Operator Selection team. The role is an active member of an Area Support Team, a Regional team and potentially a Regional Leadership team to help think strategically about the current and future impact of selection decisions. He/she has strong partnership and influences decision making with the Field Operations Region Team Directors and/or Regional Leaders. The role has market insights that allows for a strong understanding of how decisions and selections impact the overall business and shares this insight with Regional Leadership. The role is often sought after for knowledge beyond selections. The role brings a partnership mindset to the Operator Selection Team, developing relationships, rapport and trust. They play and active role on the team to influence department and team initiatives. He/she partners with Operator Selection leadership to influence strategy and direction for the department. Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.  
Job Function
Franchisee Selection/Recruitment
Travel Requirements
60%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-13043
The primary responsibilities of this role are to lead, develop and manage the logistics and distribution of all items for our new International efforts the Asia market. In addition, this role will act as a liaison between International team, Singapore Team and our key internal stakeholders. Facilitate and support various projects, programs and enterprise initiatives involving Distribution, Restaurant Development, Restaurant Experience, IT, Field Operations, Legal and the International Team. Specifically, the role will focus on recommending, influencing, implementing and supporting logistics strategies through interaction with Chick-fil-A internal and external stakeholders to provide the best service and supply to International locations. 
Job Function
Supply Chain
Travel Requirements
60%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-13044
The primary responsibilities of this role are to lead, develop and manage the logistics and distribution of all items for our new NA International efforts. In addition, this role will act as a liaison between International team and our key internal stakeholders. Facilitate and support various projects, programs and enterprise initiatives involving Distribution, Restaurant Development, Restaurant Experience, IT, Field Operations, Legal and the International Team. Specifically, the role will focus on recommending, influencing, implementing and supporting logistics strategies through interaction with Chick-fil-A internal and external stakeholders to provide the best service and supply to NA International locations. 
Job Function
Supply Chain
Travel Requirements
40%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-13045
The primary responsibilities of the Principal Program Lead role are to lead, develop and manage the sourcing of all locally sourced in-country items for our new International efforts. In addition, this role will act as a liaison between the entire Sourcing team in Supply Chain with the International team. Facilitate and support various projects, programs and enterprise initiatives involving Sourcing, SQS, Distribution, Menu, Culinary, DTT, Legal and the International Team. Specifically, the role will focus on recommending, influencing, implementing and supporting sourcing strategies through interaction with Chick-fil-A internal and external stakeholders to provide the best service and supply to International locations. The role is accountable for ensuring trusted supply by focusing on stewardship, strategic initiatives, supply continuity, sustainable sourcing and personal/professional development.
Job Function
Supply Chain
Travel Requirements
30%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2021-10416
The IT Governance and Monitoring Leader will be responsible for ensuring that every technology used to support Chick-Fil-A Supply’s Distribution, Food Production, and Transportation entities maintains a level of operational excellence appropriate for the given business function.  This individual will be responsible for ensuring that each system has clearly understood and defined service level expectations/SLA’s, a robust and effective support strategy, recovery strategy, vendor management strategy, and incident management strategy.   They must also define a monitoring strategy and ensure that it is applied to all technology across the business.  This role requires an ambitious innovator who can contribute to the IT Operations department’s vision, mission and purpose - to effectively govern technology processes by maximizing efficiency and automation while reducing waste and managing risk. This individual will be highly connected across the IT organization, working to support Chick-Fil-A Supply’s Distribution, Food Production, and Transportation entities. As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants. The Chick-fil-A Supply and Bay Center Foods service networks are comprised of four components: - Distribution Center– State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Production Distribution Center– Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants - Transportation– Growing fleet of delivery vehicles that supply Chick-fil-A restaurants - Bay Center Foods – Food production facility preparing squeezed lemon juice for Chick-fil-A restaurants 
Job Function
Information Technology
Travel Requirements
0%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2021-10476
In this role you’ll serve as a team leader,problem solver, mentor, and expert software engineer. We need you to apply the technical experience you have gained in software development to the design, development, and delivery of front-end web applications; serving to both oversee your team and contribute as a member. You will be responsible for exerting technical leadership and influence across multiple product delivery teams to establish and maintain technology standards and best practices for custom-engineered commerce solutions on the web. Your work will directly support the long-term digital strategy at Chick-fil-A, transforming the way we capture sales and fulfill orders inside and outside the restaurants.   This role’s direct reports serve on Chick-fil-A’s Customer Technology Solutions Commerce Clients Team. This team is primarily responsible for delivering ordering experiences that serve customers domestically and internationally for ordering Chick-fil-A digitally. In this role, you will also have responsibility for HR management of staff software engineers on your team.   In addition to this responsibility, we have a wide array of other customer, team member and operator facing web applications that you will give leadership and Engineering guidance and support to.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-11229
As a member of the Customer and Market Insights Team at Chick-fil-A, this individual will be responsible for leading the Customer Experience Monitor Program. The program measures Customer satisfaction with Chick-fil-A for all domestic and international Restaurants.   As the owner of the program this individual will also oversee and provide direction for the quality assurance of surveys, incentives, dashboards, reporting, and data management.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Marketing
Travel Requirements
20%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-11342
The Talent Privacy and Records Retention Senior Lead Advisor will work with the ongoing development and operations of the talent functions and records management activities. The Senior Lead Advisor will be a thought partner in developing and executing a records retention strategy, schedules for retention, developing and conducting training, and implementing methods of inventory completion and preserving and purging vital Talent records. This role will be an expert in the processes and procedures related to record retention and privacy. In addition, the Senior Lead Advisor will be responsible for compliance requirements, records keeping best practices, electronic and offsite storage solutions, and other records management issues related to Staff and vendors. In addition, the role will maintain electronic and paper talent files as a critical coordinator of offsite records activities, monitor activities of vendors and users, and will inform policy and procedural improvements to existing workflows. 
Job Function
Legal
Travel Requirements
0%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12134
As a part of the Chick-fil-A Supply Chain Restaurant Services team, the Project Lead generates insights by combining data with business knowledge to ensure that all Supply Chain functions have the timely, quality information and applied analytics they need for business decisions supporting Restaurant Operators supported by Chick-fil-A Supply. This position will be key in developing daily, weekly, monthly, quarterly, annual analytics to support CFA Supply in identifying key insights to improve the overall service experience for Restaurant Operators and Team Members. In addition, this position will play a key role in understanding business needs and working with business owners and IT to define technical and business requirements to support those needs. Defining and testing technical requirements will be necessary to support the order management process and the multiple systems (Oracle, ServiceNow, Mobile App, JDA) used to service Restaurants. This role will serve as the main point of contact for gathering requirements and working with the necessary developers to build, test and implement the enhancements. The Project Lead will need to be able to translate new enhancements into learning materials and Standard Operating Procedures that will enable the Restaurant Services Team and other CFA Supply functional teams to execute accordingly. As a Project Lead, training will need to be conducted with necessary stakeholders (Restaurant Services, Warehouse, Transportation) for upcoming process or system changes in advance of scheduled ServiceNow, Mobile app or Oracle releases. Furthermore, a continuous improvement mindset is certainly required, as this position will constantly identify ways to help the Restaurant Service Team operate more effectively. This position requires the staff member to utilize a diverse range of skills and experiences in the overall support of company operations and requires a high degree of independence in the execution of these responsibilities. This position will interface with various functional teams within Chick-fil-A Supply, Chick-fil-A, Inc. Supply Chain, and various external systems partners. The role will also support multiple distribution centers, in addition to off-site thawing. This role will report to the Director, Restaurant Services and and resides in Chick-fil-A Supply LLC. About Chick-fil-A Supply A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants. Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs. This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.
Job Function
Supply Chain
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12135
The Enterprise Systems Sr. Lead – Oracle Technology is the Technical System Owner of the Oracle ERP system (Finance, EPM, Demand/Supply Planning, Supply Chain, Order Management, Maintenance, Manufacturing) with responsibility for data flows, integrations, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Offsite Thawing Pilot.  This person is responsible for partnering with each Business to define, document and consult on technical requirements to support daily Operations and enable future growth of each Business. As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants. The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components: - Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants - Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants
Job Function
Distribution
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12139
The Sr. Technical Product Owner within the Digital Transformation and Technology department is a member of the Agile team who is accountable and responsible for Menu DNA. In this role, the Sr. Technical Product Owner will be responsible for delivering features and services that allow for all menu data to reach the end client in correct format. The product owner will partner with like-minded leaders in Marketing and other business areas to align on the product vision and priorities as well as leading the technical infrastructure and scalability of services. The product owner will work closely with the agile engineering team to define requirements and approve and deliver prioritized features. They will define requirements from minor enhancements to selecting new technologies and delivering innovative and complex menu experiences. This position will need to build strong relationships with other digital experience product owners, analysts, and engineers to deliver features than impact multiple customer-facing mobile applications, websites, and ordering sites. The product owner will need to manage multiple workstreams and be comfortable making autonomous decisions for which features to build, at which time, and how to coordinate and influence work being completed across several teams.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12400
We have two exciting opportunities available. One is a Sr. Project Lead, Field Leadership Development Strategy and the other is the Sr. Project Lead, Staff Leadership Development Strategy.    Sr. Project Leader, Field Leadership Development Strategy: Are you passionate about helping leaders reach their full potential and career goals? Do you see the development of leaders as a foundation for a sustainably healthy long-term business and brand? Are you driven by a desire to help others discover and nurture new capabilities in themselves and their teams? If so, then this may be the role for you! Chick-fil-A’s Leadership Development Strategy team, the central hub for staff and field leadership development, is seeking a Project Leader to partner in conceiving and developing field-focused leadership development strategies to build Chick-fil-A’s leadership pipeline in a time of extreme growth and change.   For over two decades now, Chick-fil-A has made available optional tools for Operators to use in the development of their leaders using the SERVE framework (a framework made available in the public domain that anchors around 5 dimensions of leadership: See and Shape the Future, Engage and Develop Others, Reinvent Continuously, Value Results and Relationships, and Embody the Values). As we approach a new wave of business growth drive by increased customer demand, it is time to revitalize the framework for a new generation of Operators and Restaurant Leaders and bring it to life through optional, voluntary programs and processes that help Operators generate and support their own highly capable leaders for years to come.   This role is responsible for researching and designing strategy for supporting leadership development in the field, and aligning multiple internal teams across the organization around our leadership development strategy and program needs. The person in this role will be responsible for researching, developing, communicating, and aligning resourcing around our field leadership strategy, focused on Restaurant Leaders and Franchisees. This includes communicating with other functions and third-party vendors, executing leadership development needs assessments, working with the field-focused learning and development team to align on learner needs and affiliated leadership development experiences that support those needs. This leader is ultimately accountable for stewardship of our developmental impact on field leadership development.         Sr. Project Lead, Staff Leadership Development Strategy:  Are you passionate about helping staff leaders reach their full potential and career goals? Do you see the development of leaders as the foundation for a sustainably healthy long-term business and brand? Are you driven by a desire to help others discover and nurture new capabilities in themselves and their teams? If so, then this may be the role for you! Chick-fil-A’s Leadership Development Strategy team, the central hub for staff and field leadership development, is seeking a Project Leader to partner in conceiving and developing staff-focused leadership development strategies to build Chick-fil-A’s leadership pipeline in a time of extreme growth and change.   For over two decades now, Chick-fil-A has invested in the development of leaders using its SERVE framework (See and Shape the Future, Engage and Develop Others, Reinvent Continuously, Value Results and Relationships, and Embody the Values). As we approach a new wave of business growth drive by increased customer demand, it is time to revitalize our framework and bring it to life through programs and processes that help the business generate and support highly capable leaders for years to come.   This role is responsible for researching and designing strategy, and aligning multiple internal teams across the organization around our leadership development strategy and program needs for our corporate staff. The person in this role will be responsible for researching, developing, communicating, and aligning resourcing around our staff leadership development strategy, focused on a range of corporate staff currently serving as leaders or in emerging leader roles. This includes communicating with other functions and third-party vendors, executing leadership development needs assessments, working with the staff-focused learning and development team to align on learner needs and affiliated leadership development experiences that support those needs. This leader is ultimately accountable for stewardship of our developmental impact on staff leadership development.
Job Function
Human Resources/People
Travel Requirements
30%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12494
The Senior Advisor, Field Public Relations will identify evolving and emerging stakeholder expectations, provide counsel to Operators and senior business leaders on how to manage those changing expectations and manage crisis in real time. This role requires the ability to manage complex issues with a nuanced approach. The role will work with media, stakeholders, and business leaders.   In addition, this role will utilize research and analytics to identify new stakeholders and the issues important to them. This role will provide proactive public relations and reputation counsel including identifying and fueling the right stories that will positively influence Chick-fil-A’s reputation, and reactive support for real time issues in the field.   Additionally, this person must:  - Have a strong sense of initiative, be highly responsive and be able to skillfully handle multiple assignments at once - Provide trusted counsel to business leaders, partners, Operators and community leaders - Develop rapport and trust quickly - Thrive in fast-paced environments, while being flexible, collaborative and deadline driven - Maintain composure under pressure - Have a fundamental understanding of social media, digital platforms and traditional media relations - Think creatively about systems and processes, and then ensure proper execution of those processes - High attention to detail but also an ability to navigate “grey” areas and make gut decisions Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Marketing
Travel Requirements
30%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12557
Currently we are seeking candidates to help us engineer solutions that enable Chick-fil-A products to be delivered to guests through Third-Party Delivery Partners. In this role you will work with partner engineering teams to help support and maintain existing systems, as well as plan and architect feature enhancements. You will be responsible for overseeing the engineering deliverables of your teams as well as ensuring that their products manage the dependencies inherent in a digital commerce platform serving over $17B in sales annually. You will need to have a high focus on reliable systems and the ability to change context quickly.   In this role you’ll serve as a technology guide, problem solver, solutions architect, and expert software engineer for software development teams provided by our technology partners. We need you to apply the technical experience you have gained in software development to the design, development, and delivery of highly engineered, complex commerce solutions. You will lead up to three (3) outside vendors in the actual development of these solutions. You will be responsible for the design, specification, vendor management and final acceptance. You will be leading up to three simultaneous engagements. You will have access to staff Product Owners, Enterprise Architects and other resources to help you achieve your goal. Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12580
The Diversity, Equity & Inclusion Team at Chick-fil-A is working tirelessly to help ensure we have a work and restaurant environment where everyone can thrive and belong. The Project Manager will be an essential partner in ensuring that our practices, initiatives, and projects continue to move forward at a transparent and effective pace. The Project manager will be responsible for process simplification and creation while also managing stakeholders across the business who are working to implement DE&I initiatives within their unique context. The Project Manager will be a trusted resource for the entire DE&I team and will monitor progress to goal while building out systems and content that help the team and organization reach essential milestones. The Project Manager will partner with both the core DE&I Team and each of the 3 Audience Teams who represent all departments across the business. You will support members of these teams as they work to advance initiatives that will further our work while we remain aligned to our Corporate Purpose and Core Values. This person will need a high degree of discretion as well as personal alignment with our Corporate Purpose and DE&I vision. The team has operated with a high degree of ambiguity until now, but you will be an essential partner to provide clarity, work visualization, and accountability to all parties. Join us as we help our Staff, Field, and Community Audiences to truly be Better at Together.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Human Resources/People
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12591
The Sr. Project Lead is responsible for creating, implementing, and managing credits & claims processes and technology supporting the restaurant ordering process for Operators and team members. This person is responsible for understanding business needs and partner capabilities, and working with value chain and product owners, DTT, and partner representatives to define service product requirements supporting those needs that will scale and operate effectively.  Over the next several years, this role is expected to grow in responsibility as a standardized credits & claims function is established in support of supply chain transformation. This person will have the opportunity to work with our business stakeholders and partners to create and integrate enterprise-level service products and will support a drive for supply chain innovation unique to the food service industry.
Job Function
Supply Chain
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12615
This role will focus on strengthening financially informed decision-making by translating complex financial data and metrics into understandable and engaging stories. The Senior Lead Analyst will be responsible for creating PowerPoint presentations on behalf of FP&A to share financial information and insights with executive audiences, informing key planning decisions. The ideal candidate will be a motivated and skilled storyteller with strong financial acumen, data and analytical expertise, and significant experience with data visualization. The role responsibilities listed below will be performed with wide latitude for action and decision making on most outcomes.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Accounting/Financial Services
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12657
The Chick-fil-A Innovation & New Ventures (I&NV) department has two primary purposes: building Chick-fil-A’s innovation culture, capabilities, and capacity; providing disruptive innovation to address threats to the core business and creating competitive distance between Chick-fil-A and other restaurant brands.   The Enterprise Innovation team, which is a group within the I&NV department, was established to curate and steward Chick-fil-A’s innovation culture, capabilities, and resources to sustain our core value of “We Pursue What's Next” that contributes to Chick-fil-A’s growth and impact. Reporting to the Sr. Principal Team Leader, Innovation, the Enterprise Innovation Sr. Project Lead will be responsible for varied protocols and projects that advance innovation at Chick-fil-A, primarily through helping project teams utilize our innovation process: Understand, Imagine, Prototype, Validate, Launch. The Enterprise Innovation team is comprised of four full-time staff, external agency and design partners, and collaborates heavily with cross-functional teams.
Job Function
Marketing
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta