Chick-fil-A Support Center Career Opportunities

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Search Results Page 4 of 9

Requisition ID 2022-11883
Chick-fil-A, Inc. is looking for a Technology Sr. Specialist to join its Legal Operations team. We are eager to find a seasoned professional who can help us design and implement a best-in-class ecosystem of technology to drive greater efficiency, as well as deliver more robust analytics to drive better decision-making across each practice area of the Legal Department.  To succeed in this role, the candidate must develop trusted partnerships by collaborating with legal staff and Chick-fil-A IT staff and deliver on common goals.  The candidate must have the ability to clearly articulate and present technical information to a broad/diverse audience. The primary purpose of this role is to set strategy for and manage the design, implementation, system administration and maintenance of technology for the Legal Department.    Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Legal
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-11927
Do you love Android and Kotlin? Do you obsess over great Customer experiences? Are you passionate about building great Android applications using the latest approaches with Kotlin, Compose and Coroutines? Chick-fil-A is looking for a Sr. Software Engineer to join theCustomer Technology Team to help work on the Chick-fil-A One Application and more.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12086
The Chick-fil-A Tax Department is responsible for tax compliance, technology, special projects, research and audit defense functions for independently-owned franchised restaurants and corporate activities. We exist to provide tax planning, regulatory reporting and consulting to stakeholders, governments, external auditors and business leaders. As we grow in complexity and global footprint, we seek to influence business decisions, reduce tax liability and mitigate risk.   This International Senior Tax Accountant’s role is essential to the international tax reporting function and requires coordination with other functional groups and outside consultants. This role’s primary responsibility will be to support the Tax Department’s Income Tax Compliance function by assisting with the corporate income tax returns of CFA, Inc’s international subsidiaries. The role will contribute as part of a team while also leading individual projects with respect to the preparation and filing of International corporate income tax returns, estimated payments and extensions.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.  
Job Function
Accounting/Financial Services
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12209
As a Sr. Systems Analyst on the Identity & Access Management team, you will join a growing team responsible for the Provisioning and Governance of all Identities at Chick-fil-A. We are focused on building and implementing highly complex technical solutions that will simplify how various users are defined, what systems they need to be provisioned to, and what accesses they need inside of those systems. As our business grows in size and complexity, the need for efficient provisioning and reliable access becomes increasingly important. In this role, you will have the opportunity to simplify and improve provisioning and governance processes of both Chick-fil-A Restaurants and the Corporate Workforce.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12381
This analyst role supports the analytical needs of various internal customers, including financial consultants, field operations region leadership, operations leads, and/or other field-facing/regional support staff. The role is responsible for responding to emerging business challenges with insightful analysis. In addition to providing ad-hoc support the role is expected to design and implement data visualizations and tools to facilitate and expedite analytics discovery, helping business users understand the key information (strengths, opportunities, etc.). The analysis in this role oftentimes is aimed toward markets or regions but could go as granular as restaurant-level depending on the insight needed. Often, this role is required to interact with stakeholders responsible for strategic work that is highly prioritized at Chick-fil-A and is expected to provide analytical support to the bodies of work that emerge as a result. The role is team based in nature and requires the analyst to demonstrate excellence in their ability to partner with teammates to ensure a consistent and high-quality outcome for stakeholders. Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Accounting/Financial Services
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12582
As a Sr. Systems Analyst on the Operator Technology Solutions Team, you will join a team responsible for developing and implementing the smart restaurant of the future. We are focused on implementing technical solutions that simplify the role of a restaurant team member, also allowing the restaurant to run more efficiently. You will work to support the team’s product owners and Agile engineering teams (staff and/or partners), providing clear technical requirements & user stories for complex features and ensuring focus on efficient operations.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12596
Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities.  We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.   In partnership with Strategy and Insights, the Sr. Analyst will be responsible for analysis of HELP Agent interactions with Operator and Team members utilizing an advanced speech analytics solution. This will include understanding critical insights, patterns and trends and communicating these to Quality Advisors/Team Leads/Etc. for agent coaching in order to create an Effortless Experience. This role will be responsible for quality specific models within the automation system, drill down into large quantities of data and partner with leadership to drive agent behavior and system changes.    Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Help Desk
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12628
The Organizational Strategy and Planning team leads the development of long-term organizational strategy and guides the organization through a strategy-led annual planning process to ensure the health of the business and organizational alignment. This team partners with senior leaders across the business to align initiatives to organizational strategy to deliver meaningful outcomes for Customers, Restaurants and the business. A role on this team will provide a dynamic, fast-paced experience with high-visibility and opportunity for impact. This role develops solutions to increase efficiency, organize and coordinate elements of the strategy and planning process, collaborate and build alignment cross-functionally. This role will be a business resource to offer input into multiple strategic organizational processes, project roadmaps and supporting them. This role requires a strong communicator, flexible, independent worker who actively pursues solutions to challenges and collaborates with others to meet deadlines while being highly detailed oriented. Work is expected to be performed under limited supervision.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Human Resources/People
Travel Requirements
20%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12634
Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities.  We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.   The Quality Assurance team is responsible for leveraging automation to monitor calls and online tickets to ensure Agents provide an Effortless Experience when supporting our Chick-fil-A franchisees in point-of-sale software and hardware, mobile ordering, networking, kitchen production and our financial, supply chain and scheduling applications.  In addition, we also monitor Marketing, Payroll, Treasury and Supply Chain calls for our franchisees.    The Quality Assurance Advisor position is a dynamic and rewarding role that requires strong presentation, influence, and coaching skills, as you communicate and support Agents and Team Leaders. High customer empathy, change agility, passion for developing others and consistently achieving great results are some of the signatures of success for the role.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.    Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Help Desk
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12658
Come help build the systems that process Chick-fil-A’s multi-billion-dollar payments annually, with a focus on innovation and radical convenience! This Senior Software Engineer role will serve on Chick-fil-A’s ServicePoint Payments team. In this role you will have the opportunity to impact the user experience for millions of Chick-fil-A customers.   The ServicePoint Payments team is responsible for building and supporting next-generation point-of-sale payments solutions that are vital to our future growth and expansion. The team ensures that in-person payments are processed quickly and reliably in a variety of service locations, including in-store, drive-through, and remote. This team’s solutions will continually expand to address new delivery mechanisms, point-of-sale hardware, payment terminals, and payment provider APIs.    In this role, you’ll apply the technical experience you have gained in software development to the design, development, delivery, and support of highly engineered, complex technical products. You will explore and use new technologies for payment terminals, native mobile apps, microservices, cloud-native infrastructure, and APIs.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-11144
Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities.  We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.    The Operations IT Specialists are responsible for providing support to our Chick-fil-A Franchisees and Level I Agents. Responsible for providing support to our Chick-fil-A franchisees in point-of-sale software and hardware, mobile ordering, networking and kitchen production systems.   If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 
Job Function
Help Desk
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-11787
The Enterprise Systems –ERP Supply Chain role is responsibility for data flows, integrations, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Offsite Thawing Pilot.  This person is responsible for partnering with each Business to define, document and consult on functional and technical requirements to support daily Operations and enable future growth of each Business.   A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply is a food production and distribution service network focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants. The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components: - Distribution Center– State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Production Distribution Center– Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants - Transportation– Growing fleet of delivery vehicles that supply Chick-fil-A restaurants
Job Function
Information Technology
Travel Requirements
20%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-11875
The Chick-fil-A Tax Department is responsible for tax compliance, technology, special projects, research, and audit defense functions for independently owned franchised restaurants and corporate activities. We exist to provide tax planning, regulatory reporting and consulting to stakeholders, governments, external auditors, and business leaders. As we grow in complexity and global footprint, we seek to influence business decisions, reduce tax liability, and mitigate risk.   The Accountant lll, Sales Tax Compliance role’s primary responsibilities will be to support the Sales Tax Compliance function by assisting with state and local sales and use tax compliance for Operators, Chick-fil-A, Inc., and related affiliates. An Accountant lll, Sales Tax Account Compliance performs work with limited to moderate supervision, conferring with superior or unusual matters.   The Accountant lll will be responsible for the growth and development of the department through participation in department meetings, conference, webinars, and professional/personal development.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Accounting/Financial Services
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-11949
Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities.  We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy, and insights to make things better for today and where Chick-fil-A is headed tomorrow.     The Specialist, Support Now (Network) role is focused on advanced WAN/LAN troubleshooting, technical coaching and training of network support team, proactive monitoring and auditing of the Chick-fil-A network and resolving chronic network issues at Chick-fil-A restaurants. The Specialist role works with senior leaders across the company. This role is focused on supporting Chick-fil-A Operators, staff, an escalation point for analysts within help desk teams by troubleshooting network issues, as well as triaging these issues by collaborating with vendor business partners. This role works closely with Digital Transformation Team on tool improvement, which aids in quickly identifying the network health of a restaurant. In addition, this role works with Operators, business partners and like-minded professionals to ensure Grand Openings network performances are healthy prior to day one of operations. This role requires an ambitious activator, driven leadership attributes and a high ownership mentality to hallmark success on this team.   If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Help Desk
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12088
The Restaurant Financial Data and Systems team provides Operators and those who serve them with tools, reports and systems that equip Restaurants for profitable growth. We do this by building robust data infrastructure, maximizing the effectiveness of our systems portfolio, and offering users relevant and timely insights about their businesses.   Analysts on the Restaurant Financial Data and Systems team are responsible for working with Restaurant Operators, cross-functional staff teams and external vendors to design and implement system solutions that meet defined business needs. They analyze data to generate insights and inform recommendations, develop innovative solutions to end users’ challenges, organize and execute project details, and collaborate with others. He or she will develop comprehensive knowledge of 1-2 systems, serving as a subject matter expert for the business and offering input into the strategic technology roadmap supporting them. He or she will also be responsible for deploying changes to those systems that impact Operators and Staff, by executing components of the project plan, communicating key details, and monitoring success metrics.   The individual in this role will need to develop an understanding of the food cost data, systems, and business processes. A strong collaborator with an attitude of ownership and responsibility is necessary, as this role is responsible for solving business challenges through partnerships with Digital Transformation & Technology (IT), Supply Chain, and Restaurant Financial Services.   Work includes developing comprehensive knowledge and leading as the subject matter expert on these areas —serving as business owner for Restaurant food cost data and reporting products while improving related systems and processes.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Accounting/Financial Services
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12131
As a Business Analyst III, you’ll contribute your design, analytical, and problem-solving skills to help transform the WinShape Foundation's financial applications.   You will be the trusted partner between the Digital Transformation & Technology (DTT) department and the WinShape Foundation, learning about WinShape's financial business processes and requirements, achieving their goals, and making shared dreams a reality.   In this role, your primary focus will be on the WinShape Foundation's financial service capabilities and processes, however, you may also support other functional capabilities for WinShape and related organizations.   You will partner with professionals with Financial Services staff, WinShape Foundation staff, and DTT staff.   This role requires working independently, working with limited supervision, and working with more latitude for unreviewed action or decision in areas of responsibility.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
0%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12171
This role on the Tools Pod (team) is a hybrid cloud/devops/software engineering role that will allow you to grow in a fast-paced dynamic environment solving high-impact problems using code and automation. The Tools Pod (team) serves all other Software Engineering Pods at Chick-fil-A by providing tools and services which maximize productivity and speed of delivery and conform to security and engineering best practices and standards.   In the Engineer III role you will be expected, with minimal supervision, to consistently fulfill broad or complex engineering tasks on time and as expected as well as assist other pod members who need help in fulfilling their tasks.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12225
Do you want to be a role you can grow and be continually learning? Do you want to be involved in supporting key business initiatives like new sales channels, international expansion, and new lines of business? If so, you will love this role! As a Business Analyst, you will also serve as a liaison between the Tax and the Digital Transformation and Technology Departments, working with a team of internal Staff and Contractors to design and support tax solutions. You will work closely with a Lead Business Analyst who supports the Tax department as well. In this role, you will manage multiple platforms and relationships with the business to assist in building and supporting various systems and initiatives. You will solve business problems and work on the technical solution from start to finish. Tax is a key part in any financial transaction (sales, invoices, etc.) so you will get to work on many different projects and with many different teams.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12422
The Business Analyst III role will serve on the Digital Communication Boards team making an impact to assist in being a liaison between the Service & Hospitality team, Digital Experience Team, and the Customer Technology team while also working between CFA teams and our external partners.  In this role you will be responsible to help identify and scope features related to Digital communication Boards, support development teams to manage work and requirements, work with partner vendors to scope requirements and ensure delivery, help to manage device management and day to day operations of the Digital Communication Boards team.  To ensure we can keep up with the steady pace of growth, you will help document changes and best practices of Digital Communication boards. This role is also responsible for ensuring the day to day operations of the program are moving forward to achieve business goals.    Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
15%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12556
The Chick-fil-A Software Engineering III role will give you the opportunity to grow in a fast-paced dynamic environment solving high-impact problems using code. You’ll serve on a team that designs, develops, and operates several products that are utilized by Chick-fil-A staff members in the Restaurant Development department to operate our business model. In the role, you’ll have the opportunity in a team-oriented environment to make a significant impact on a top priority initiative to accelerate new restaurant growth.   NOTE: This is a limited time, 3-year assignment role.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta