Chick-fil-A Support Center Career Opportunities

As a part of the Chick-fil-A Supply Chain Data Services team, the Supply Chain Data Engineer will design and implement necessary analytics infrastructure on technically complex projects, focusing on developing solutions to data modeling and/or analytics technology needs.  They must be able to quickly develop mastery of the needed subject across any line of business for which they are responsible. The role must have strong analytical and data modeling skills, a deep understanding of database technology and data use within analytic platforms, and they must have strong programming skills with SQL and/or Python This role will directly support our Chick-fil-A Supply Chain data foundation, focusing on transforming data for business and analytic needs.   The data engineer plays an essentail role, providing the business with the visibility required to manage our complex business.  The ability to collaborate well with both IT and business partners to achive goals is also essential. This role is also responsible to educate others about the use of key data assets and help drive overall data literacy. 

The Benefits, Payroll & Mobility Solutions team exists to attract, retain, and retire top talent by providing a precise, industry leading, and seamless benefits and payroll experience. We offer benefits and payroll solutions to a diverse and growing set of both domestic and international entities while influencing organizational strategy with a focus on financial discipline, ingenuity, and compliance.    The Lead Analyst is a professional role that will serve in the Payroll Center of Excellence within the Benefits, Payroll & Mobility Solutions team.  The Payroll COE provides oversight for compliance related to Corporate and Related Entities’ payroll, payroll taxes, benefits, wage and hour regulations, time off, and paid sick leave.  The COE consults and partners with leaders in the business on programs, initiatives, decisions, and communications related to the same.  This role requires attention to detail while also taking a broad perspective to help identify solutions, the ability to assume responsibility with minimal supervision, conferring on unusual matters, and an eagerness to learn in a dynamic environment. As a Lead Analyst, this individual will be responsible for complex assignments and for participating on teams for small projects and programs at times working independently.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Lead Software Engineer, Front-End, Operator Technology Solutions Operator Technology Solutions exists to help Chick-fil-A Operators scale their business as part of the world's most caring company. As an engineer on this team, you will invest your time and craft in building and integrating the services, tools and custom software to make it simpler for operators and team members to succeed in caring for their customers and building the Chick-fil-A brand.   As a Lead Software Engineer, you will be a technical leader on an agile, product-focused team where you can influence the product direction, system architecture and engineering patterns, while mentoring other staff engineers. You will set the standard for code contribution on your team while keeping the systems you are responsible for running, stable and secure. You will leverage and contribute to existing frameworks while following and extending accepted architectural patterns.   In this front-end role, you will be responsible for delivering design, architecture, and build-out of an easy-to-use, Team Member focused training platform used by Operators to grow and develop their teams and serve their customers.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

**This role supports our Phone IT Agent team and will be a shift start time of 6:30am**   Support Now provides 24/7 support services to over 2,900 quick-service restaurants. As part of Support Now, the Team Lead, Restaurant Technology Support - Online is responsible for leading and motivating a team of Agents who provide IT troubleshooting support to our Chick-fil-A Franchisees – Operators and Team Members.   This role will support Agents that work between shift-based roles and will need to be focus their work day between 6:30am - 3:00pm.   If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

The Lead Analyst is a member of the Total Rewards team within the People & Planning Department and will have primary responsibility for analytical work related to the maintenance of the Talent Management System, including compensation and rewards programs, in support of Chick-fil-A Support Center Staff and Staff in our vertical businesses.   This position is based out of the Chick-fil-A Support Center Office in Atlanta, GA.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Lead Technical Product Owner within the Digital Transformation and Technology department is a member of the Agile team who is accountable and responsible for the product to which they are assigned.   As a CommercePoint Edge Services Lead Technical Product Owner, you will serve as the owner of a service that opens the CommercePoint ecosystem within the restaurant to enable transformative technologies including, but not limited to, robotics, ML modeling, and computer vision solutions. Edge Services is an in-restaurant service that is on the leading edge of demand management and automation. This service supports many of Chick-fil-A's unique operations and service models which allow Team Members to ensure every Customer order is prepared and filled efficiently and accurately. As the owner of a highly complex system that sits in the middle of an ever-changing and intricate environment, the Lead Technical Product Owner must work closely with other Technical Product Owners and Stakeholders across multiple channels to ensure cross-collaboration to effectively deliver business outcomes. Leading through relationships & influence is a must in this role.   In this role, the Lead Technical Product Owner has an opportunity to build technology that is used all day, every day in every Chick-fil-A restaurant and directly influences Chick-fil-A's Customers, Team Members, and Operators. You will collaborate with business stakeholders and Operators to understand current opportunities and desired experiences, and partner with the development team to realize features and services that ensure the customer order production and fulfillment experiences are relevant and leading edge.

The Restaurant Financial Systems team provides Operators and those who serve them with tools, reports and systems that equip them for profitable growth. We do this by building robust data infrastructure, maximizing the effectiveness of our systems portfolio, and offering users relevant and timely insights about their businesses. This role will be part of the Restaurant Benchmark & Costing team, a team that is uniquely positioned from an analytics and business-process standpoint to provide restaurant-level financial insights such as cost and profitability.   Lead Analysts on the team are responsible for sustaining a high degree of analytical competence and project leadership as they partner with cross-functional staff teams and at times Restaurant Operators.  They maintain a high level of subject matter expertise for a particular system and are considered data & process owners within the organization.  Lead Analysts are responsible for both proactive and responsive analysis, project planning, executing project details, and collaborating with others.  They will be responsible for not only for taking full ownership of the data and analytics, but the relationships with key stakeholders to work autonomously and drive initiatives with limited supervision from leadership. They will develop comprehensive knowledge of a robust data infrastructure - serving as a subject matter expert for the business and providing strategic direction for the costs and profit impact of cross-functional menu ideas or decisions.  He or she will also be responsible for recommending changes to appropriate systems to impacted Operators and Staff, by creating and ensuring execution of the project plan, communicating key details, escalating issues, and responding to results.  They leverage their deep knowledge and expertise to advise stakeholders, make strategic recommendations and influence both proactive and responsive direction.   This individual will be expected to drive and execute work that ensures the data within the Menu Cost system matches the reality of the Restaurant. This role performs and presents theoretical menu item profitability analysis for new development and/or changes to existing menu items (i.e., menu & packaging-related innovation) to cross-functional stakeholders.  The individual will be responsible for liaison between teams within Marketing and Supply Chain Innovation to lead financial impact analysis as part of their roadmap, thus playing a critical role in providing stewardship and financial insights to project teams.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Interested in building an internet-scale commerce platform that will support billions in annual sales while helping propel Chick-fil-A to be a global brand? We are looking for an experienced software engineer who enjoys solving a wide range of cross-cutting technology challenges and building platforms that can sustain tremendous growth from our business. In this role you’ll serve as a leader, problem solver, mentor, and expert software engineer. We need you to apply the technical experience you have gained to the design, development, and delivery of a highly engineered and capable cloud commerce platform to run our revenue critical APIs. Our cloud platform provides microservices used by our Chick-fil-A Mobile application and Chick-fil-A.com digital experiences. These order channels have experienced tremendous growth in the last several years and now represent a significant portion of Chick-fil-A's overall sales. Come help us build a world class platform that powers the promise of our brand through digital channels.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.  

In this role, you will serve as the leader of a strong team of engineers responsible for the increasingly complex set of APIs that power digital ordering at Chick-fil-A. The position requires a critical thinker, a problem solver, and a decisive leader. We are looking for a thoughtful software engineer who values and takes pride in maintainable and extensible software. We need you to apply the technical experience you have gained in software development to the design, development, delivery, and operation of complex and highly critical technical products in a fun and fast-paced environment. You will not be responsible for HR management of your team, which will allow you to be able to oversee the technical aspects of your team’s growth and delivery while also contributing individually.   This specific engineer will serve on Chick-fil-A's Loyalty Core services team. It is one of several DevOps pods responsible for core web services used by our Chick-fil-A Mobile app and in-restaurant digital technology. Chick-fil-A has experienced tremendous growth in our digital customer engagement through Chick-fil-A App ordering and in-restaurant scans over the past several years. A significant portion of Chick-fil-A's sales now include digital engagement. This allows us to better know our customers and care for them personally. This team delivers functionality specifically related to customer engagement and loyalty, which includes membership status, rewards, and customer communications. The team partners closely with other engineering teams and is responsible for services used by both the consumer facing and in-restaurant digital systems. This team will build exciting and stable features that help will enable Chick-fil-A to better engage and reward our customers while powering the promise of our brand through digital channels.

The Lead Technical Product Owner, Manufacturing Systems role is responsible for assessing, designing, and testing data flows, end-end issue resolution, configuration, and technical support for Chick-fil-A Supply, Bay Center Foods, Cold Storage, and automated distribution centers. This person also partners with each area of the business to define, document, and consult on functional and technical requirements to support daily operations and enable future growth of each business.   As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.   The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components: - Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants - Transportation – Growing private fleet of delivery vehicles/assets that supply Chick-fil-A restaurants

As a Lead Data Scientist, you will be responsible for leading significant role-specific project work as a part of a larger cross-functional team in support of one or more lines of business.  Lead Data Scientists typically leverage and implement pre-defined analytics patterns and infrastructure on projects that are moderately complex, requiring working knowledge of a more limited set of machine learning, optimization, simulation, or other advanced modeling approaches.  They must be able to quickly learn new subject-matter in support of a specific project or task.  Our Lead Data Scientists typically work with latitude for action or decisions on specific projects, solutions, or technical issues.    Successful candidates for this role must have strong analytical and research skills, a strong understanding of statistics and statistical modeling, a basic understanding of modern machine learning and its mathematical underpinnings, and they must have moderate programming skills with SQL, R and/or Python.  They will need to be fast learners with a keen eye for detail, systems thinking, and process design.  They must be team players who work steadfastly to create impactful change.  This is a professional track role.

This individual will be responsible for leading, coordinating, and executing all sensory activities on and off-site. The successful candidate will be responsible for developing the recommended learning plans in addition to operation, maintenance, organization and cleanliness of all sensory panel activities. This includes working with project owners and third-party groups to design the testing needed, identify all resources, interpret test results, and report out to key stakeholders across the organization. This role will collaborate with the Customer & Market Insights (CMI) team to develop consumer learning plans that integrate sensory with customer assessments, as needed for projects. This person will serve as the Menu Services SME on all projects that require sensory analysis requiring organizational influence and autonomy in decision making in order to maintain project deliverables and meet deadlines. This individual will partner to document sensory specifications.   This individual will have the ability to build strong relationships and provide leadership to internal partners to facilitate the execution of the sensory program. This individual must have the ability to plan, organize and execute multiple sensory initiatives from concept to stewardship and may also provide training support as needed for production of training materials.   The Sensory Team Lead will report to the Sr. Principal Team Leader of Menu Services and serve on the Menu Services Leadership team.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Legal Operations Lead Insights Analyst role is a full-time, professional track role whose primary responsibility is to identify, generate and communicate insights for the Legal Department through the blending, transformation, and critical evaluation of data through descriptive, diagnostic and limited predictive methods relying on Chick-fil-A’s established analytics tooling stack. The Legal Department is in the early stages of this capability so this role will build from the ground up and influence the metrics and KPIs of the department. This role will also be expected to provide analytical support for multiple projects or workstreams in the Legal Department with some dependencies on other departments. It will require acting as a Subject Matter Expert in a broad suite of standard data, methods and tools, including complex features. This role will report directly to the Legal Operations Systems & Analytics Principal Team Leader. To succeed in this role, the candidate must have a comprehensive knowledge of data, statistical analysis, reporting and data visualization to help investigate and analyze business performance, provide insights, and drive recommendations to improve performance.    Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.  

The Technology Purchasing Lead position will support the operations of the IT Sourcing, Procurement and Vendor Management Office (SPVM) reporting to the SPVM Sr. Principal Team Leader. They will support a comprehensive sourcing strategy and framework, including leading business leads and stakeholders through processes, and leveraging tools and reporting to actively manage third-party sourcing across the IT organization. They will collaborate with IT technology owners and Corporate Procurement to forecast the technology needs, gather solution requirements, conduct industry research for benchmarking pricing and solution capabilities, support the negotiation of vendor contracts and manage the procurement activities for technology software and services.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

As a Lead Data Scientist, you will be responsible for leading significant role-specific project work as a part of a larger cross-functional team in support of one or more lines of business.  Lead Data Scientists typically leverage and implement pre-defined analytics patterns and infrastructure on projects that are moderately complex, requiring working knowledge of a more limited set of machine learning or advanced modeling approaches.  They must be able to quickly learn new subject-matter in support of a specific project or task.  Our Lead Data Scientists typically work with latitude for action or decisions on specific projects, solutions, or technical issues.    The Lead Data Scientist, People Analytics will support multiple audiences across the People and Planning Department, including DE&I, Organizational Strategy and Planning, and Talent Experience, by applying a broad suite of advanced analytics techniques to identify drivers of key talent outcomes and to predict likely future outcomes in order to shape recommendations. This role will be required to maintain confidentiality of sensitive, personal data related to Staff, contingent workers, and occasionally Operators and Team Members.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

A Professional with a dedicated responsibility to support a group of Sourcing leads that are responsible for nearly $750MM+ of packaging spend across multiple commodities (paper, plastic, etc.) This individual will be responsible for supporting the strategic relationship owner for a set of supplier partners, learning how to effectively execute on managing pricing and supply continuity for 450+ SKUs (cups, bowls, carry-out bags, boxes, cartons, towels, etc.), and work with key internal stakeholders to build and sustain a packaging pipeline for a $22B+ Restaurant Chain across over 3000 Restaurants. This role will include process and results ownership of managing and expanding the supplier network of partners, build robust capacity and contingency plans providing fuel for growing Restaurant sales and growth, while still delivering market leading cost of goods for Chick-fil-A Operators; Feeding into the more Sr Sourcing Lead’s overall category strategy. Cataloging, optimizing, and owning this work in the form of a ‘Packaging Scorecard’ will be critical. Effective relationship management capabilities for both internal and external stakeholders will be critical to success for this role. This will be an opportunity to foster continued growth in the sourcing and procurement space, enabling the opportunity to grow their expertise in Sourcing, ultimately excelling their career at the number one chicken chain in the U.S     Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

The Lead Demand Planner, Limited Time Offers will be the product owner for LTO forecasting, owning the LTO forecast and developing it in collaboration with key partners, such as the LTO Inventory Lead, Supply Chain Data & Analytics, Launch Teams, and other LTO-related workstreams. This role will connect the dots between analytics, supplier and distribution center communications, promotion strategy, and business requirements in order to optimize LTO campaigns throughout the year.   This role will partner with Supply Chain Data & Analytics to ensure data quality and add business context to the mathematics in order to help create the best possible forecasting methods. They will leverage the forecast data to work with the LTO inventory lead and launch team to ensure suppliers and DCs are adequately prepared for upcoming LTOs stock and lead time requirements.   The person in this role will review the forecast with knowledge of business context and sufficient knowledge of the source data and forecast algorithms in order to make recommendations to Supply Chain Data & Analytics and the LTO Inventory Lead on the best forecasts to enable lead time for suppliers to get required stock.   This role will also lead internal communication efforts to ensure all necessary teams involved know the pre-campaign projects, the during-campaign accuracy and stock, and the post-campaign root cause discussions on where the forecast went well and where it can be improved. They will update the respective teams with respect to the forecast and business knowledge so adjustments can be made before, during, and after any given LTO.   A curious, empathic, and life-long learner who wants a challenge that directly impacts restaurants will likely flourish in this role.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

The Project Lead will support Supply Chain's partnership with Innovation & New Ventures and Consumer Packaged Goods. By working closely with cross-functional stakeholders including Innovation & New Ventures, Consumer Packaged Goods, Menu Strategy, Legal, and Culinary, this role will execute scopes, timelines, and objectives in accordance with Supply Chain capabilities. This role will partner with their leader and cross functional partners to identify, vet, and contract suppliers to ensure food safety, continuity, quality, and stewardship objectives are met and tradeoffs are aligned upon organizationally.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Chick-fil-A’s In-house Agency (IHA) is growing rapidly, entering its 5th year as an established department, producing thousands of assets across all channels. The in-house agency streamlines and optimizes the creative and production processes, providing better, faster and cheaper creative assets to Operators and Staff stakeholders.   The Operator Services Project Lead serves as the trusted advisor to Operators, Restaurant Marketing Director (RMDs), Area Marketing Directors (AMDs) and strategic partner to the Marketing Consultants, creating tailored creative services and solutions to address the evolving, unique marketing challenges across individual markets and local Restaurants.   This is a unique role, tasked with serving MAP markets, and managing employer brand campaigns from a national, market and local level, supporting Operators/Restaurants in their custom employer brand needs.   The Operator Services Project Lead will be responsible for managing three bodies of work in the Operator Services space: - Account Manager for Market Acceleration Program (MAP) Markets - Provide regionalized support to approximately 40 MAP markets, offering more in-depth consultative services to these markets when the market has a creative need. Support all Tier 3 complex and custom projects for assigned markets by working with creative team to develop creative assets. - Test local creative services option for the field, which will require leveraging the innovation process to plan, understand, imagine, protype, validate and launch to determine how the In-house agency can best serve local restaurants. - Provide strategic creative guidance to MAP markets via consultative calls with the Area Marketing Directors or Lead Operators. - Partner with Marketing Consultants to evaluate MAP projects and collaborate on strategic solutions for the market and the brand at large - Operator Photo and Video Services  - Project manage all Operator Photo and Video Services projects from beginning to end. - Manage all communications with the Operator and AMD, direct a producer/freelancer on each shoot, provide feedback accordingly, and traffic all final files. - Optimize the current process for producing and managing Operator Photo and Video Services, including the final deliverable upload process to internal Operator websites. - Work with accounting to bill local FCRs and MAP billing reports for local and market level productions. - Project Manager for Employer Brand National Creative Campaigns - Manage the National Employer Brand campaign by partnering with channel leads on direction and deliverables. Ensure creative is on-brand, on-brief and approved across all parties within Performance Marketing and Team Member Experience teams. - Lead In-house Agency art directors, copywriters and designers in development of Employer Brand concepts and deliverables across campaign channels. Ensure the concepts and deliverables can scale from the national campaign to the market and local level. - Partner with the In-house Agency trafficking team to ensure Employer Brand creative is trafficked flawlessly at the National and Market levels. - Follow internal legal review process and ensure new Federal Trade Commission (FTC) laws are accounted for in development of new concepts. - Analyze Employer Brand performance data to make informed decisions of current and future creative options. - Co-develop market and local level Employer Brand concepts for MAP markets and local Restaurants by providing instructional resources and internal communications for Operators and Team Members that participate and hosting their teams at photoshoot and video productions. - Partner with internal Studio and Social Media Publisher teams to upload local level employer brand creative.  - Serve as a liaison to Marketing Consultants for Employer Brand creative and resources.   The individual in this role will partner with various groups across the enterprise, including the field to produce the resources and develop proper processes to best serve Operators with the goal of being a full-service agency that meets the unique needs of Restaurants and markets. They will collect and evaluate data-driven themes to proactively make recommendations, after careful analysis, for field creative needs, maximizing productions for better, faster, consistent, and cheaper solutions.   The Operator Services Project Lead will report to the Operator Services Senior Team Leader.    Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.  

As a Data Project Lead within Enterprise Item Lifecycle Management (EILM), you will be responsible for leadinghighly complex data and analytics strategic project workstreams as a part of larger cross-functional EILM initiatives. You will be working primarily with the EILM Lead to lead teams of Staff from several business units, Digital Transformation & Technology (DTT), Enterprise Data & Analytics (ED&A), contingent workers, and 3rd party vendors on transformation journeys to deliver the most value out of EILM for the enterprise. In addition, you will partner with the EILM Governance Board and Product Working Group to align on direction and resourcing. Ultimately, you will have the immense responsibility of strengthening EILM's influence the discipline of prioritizing enterprise initiatives over individual business unit initiatives in the "day-to-day" operations of Item data management.   For the first 12-16 months of your role, you will lead enterprise change management for Menu Data Migration with the EILM Lead. As part of your onboarding, you will be educated on and provided artifacts for the current and future state design, including Master Data Management strategy, Item data models, Stibo STEP System and Oracle Fusion structures, cross-platform integrations, and affected functional personas in the stewardship models. Menu Data Migration will complete the Design phase June 2024 and will have a change management plan in place for Build/Implementation through Q2/3 2025. Menu Data Migration will have a large operational impact on several business units across the enterprise. In addition to executing the change management plan as it is agreed upon, your role is also to build strong relationships with your cross-functional stakeholders and EILM teammates to further build confidence in EILM and sustain enterprise momentum for the 2027 EILM Roadmap.   For the remainder of your tenure, you will be advancing and delivering EILM 2027 Roadmap workstreams and supporting the EILM lead in developing the EILM Run-State Strategy with the Enterprise Stewardship Model. You will be leading the entirety of at least one of these workstreams:   - Menu Data Migration Phase 2: You will leverage your experience leading workstreams within Menu Data Migration Phase 1 to drive cross-functional Strategy, Design, Build, and Release cycles for Proposal 2 (More Granular Usage Recipes) through mid-2027. This workstream will be similar to Phase 1 but will focus primarily on the Restaurant to Item relationship. It is anticipated that this change in the data model will have several operational impacts across internal Staff and Restaurant-facing technology platforms. As with Phase 1, you will develop and align on a change management plan with partners to coincide with the release cycles. You will partner with several of the same Staff and consultant teams from Phase 1 and are expected to deliver the new data model within STEP by mid-2027.   2. Cloud PLM Delivery: You will drive EILM position in future-state Cloud PLM strategy and implementation with the Menu Services Team (Marketing) through mid-2027. Chick-fil-A's current on-prem PLM solution will be retired in April 2027. You will be assigned to support the Menu Services team as they rapidly evaluate and execute PLM direction through early-2027. You will influence strategy and design. You will provide the enterprise lens through the RFP process and the future state PLM data model and influence any necessary improvements to cross-functional access to PLMdata. As part of providing the enterprise lens, you will be expected to pull together teams of cross-functional stakeholders who may not have been previously engaged in PLM strategy to ensure that the PLM team does not implement a siloed design. You may have to directly support UAT and release cycles along with your DTT partners. You will influence the long-term maintenance schedule, including the reconciliation of PLM and EILM strategies, cross-functional impacts of changes to access and data, DTT support needs, amongst others. You are expected to support the delivery of a Cloud PLM platform by mid-2027.   - Product Working Group 2.0: You will establish a sustainable, long-term cross-functional EILM Product Working Group structure and optimize delivery of Backlog Tickets through mid-2027. You will re-imagine the total scope, playbook, cadence, team member responsibilities, and relationship with the Governance Board. You will be expected to identify the roles necessary on PWG 2.0 and work with the Governance Board to nominate individuals across the enterprise to fulfill those roles. You will collaborate with the Supplier & Portfolio team to re-imagine the ticket intake and execution process to address enterprise Item data challenges. Specifically, you will define the roles of ticket owners and clarify the commitment and cadence to delivery. You will also develop a sustainable escalation channel to the Governance Board and mitigation practices should tickets run into obstacles for delivery. You are expected to deliver the PWG 2.0 structure run-state with demonstrated effectiveness and value by mid-2027.   As part of the Enterprise Item Lifecycle Management team, you will cross multiple lines of business and work on challenges in areas where you will need to quickly learn and adapt. You will design and implement necessary role clarity, process, and implementation requirements on technically complex projects, focusing on developing cross-functional solutions with input from partners across business units, DTT, and ED&A to develop and maximize the value of data assets across the item lifecycle. You must be able to quickly develop mastery of the domain needs across the many lines of business that interact with the data assets within the portfolio, influencing strategic direction and impact of related programs, projects, and outcomes, while overseeing the delivery of high quality, broadly consumable, and discoverable data assets from source system to consumption.    You will typically work with wide latitude for action or decisions on projects that are highly complex and cross-functional in nature, acting as an SME on certain aspects of the Item domain, while facilitating the coordination, governance, and alignment of the item domain by influencing the project prioritization and execution of multiple DTT audience and business teams. With support from EDS and EILM leadership, you may represent ED&A in external conversations and will assist with the selection or oversight of outside vendor partners.    Successful candidates for this role must have a very strong leadership acumen, strong project management skills, including prioritization and the ability to influence difficult trade-off decisions, as well as a moderate understanding of data product lifecycle, database technology and data use within operational and analytic platforms, and they must have strong strategic thinking, and communication skills. We expect the Data Project Lead to demonstrate fluency and competency with the ability to influence cross-functional alignment on enterprise outcomes resulting in trustworthy and reliable data. They will need to be fast learners with a keen eye for detail, systems thinking, and process design. They must be team players who work steadfastly to create impactful change.  This is a professional track role.   The Chick-fil-A Support Center is launching a new project-based role that is part of the Enterprise Viability Team within Enterprise Data & Analytics department. This Project Full-time role is a TEMPORARY, full-time position up to a maximum of 36 months.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.