To meet consumer demand and enable the continued pace of growth in our business, Chick-fil-A (CFA) is embarking on a journey to transform our Supply Chain. The scale of CFA’s supply chain network requires enhanced traceability capabilities to facilitate continuous supply for our restaurant Operators and ensure the safety and quality of our product at all times.
As CFA’s supplier and distribution network grows in both scale and complexity, it becomes imperative to develop, coordinate and align End-to-End (E2E) traceability capabilities between CFA and our valued partners. These efforts include investment in the process, technology and integrations that enable the seamless transfer of product and standardized data between partners and CFA. This enables the ability to quickly and accurately trace compromised product at the restaurant back through the supply chain network to isolate lot level quality exposure at the Supplier level and quickly pull all impacted product off the shelf. Safe, high-quality food is a cornerstone of the brand expectation that all our guests have come to expect.
The Product Lead will function effectively as the Product Owner supporting Supplier Quality and Safety (SQS) leadership within Supply Chain. There is contractual support to help enable partner coordination, but the Product Lead will be responsible for developing and refining Supply Chain traceability requirements. This includes coordinating with CFA Supplier and Distribution partners to understand industry best practices, and then synthesizing that context into industry leading and/or best practice strategies for CFA’s unique network. The successful candidate will need to have a functional knowledge of Supply Chain and traceability core competencies including GS1 standards, standard electronic data interchange (EDI) protocols and distribution operations best practices. Additionally, data competency will be important as much of CFA’s traceability evolution is enabled through enhanced data capture, transfer, transformation, and visualization. Lastly, the role will require effective coordination with the internal stakeholders that support the enablement of traceability capabilities including Digital Transformation & Technology (DTT), SQS business outcome owners, Supply Chain Data and Analytics (SCDA), and other operational teams that would benefit from the data enabled through the improved traceability capabilities. With these partnerships in place, the individual will then drive execution against the established business requirements.
Over the next several years, this role is expected to lead design, implementation, and evaluation of business processes across the restaurant chain, distribution and supplier partners. This person will have the opportunity to create and integrate enterprise-level solutions and will support the drive for supply chain innovation unique to the food service industry.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Employee Relations Consultant is responsible for conducting civility recommendations under the guidance of the Talent Relations Director and providing recommendations to leadership. This person will also be involved in research and reporting as needed, aiding in compliance matters, and aiding in the consistent administration and training on employment law matters.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
As a part of the Chick-fil-A Supply Chain Data Services team, the Supply Chain Data Engineer will design and implement necessary analytics infrastructure on technically complex projects, focusing on developing solutions to data modeling and/or analytics technology needs. They must be able to quickly develop mastery of the needed subject across any line of business for which they are responsible. The role must have strong analytical and data modeling skills, a deep understanding of database technology and data use within analytic platforms, and they must have strong programming skills with SQL and/or Python
This role will directly support our Chick-fil-A Supply Chain data foundation, focusing on transforming data for business and analytic needs. The data engineer plays an essentail role, providing the business with the visibility required to manage our complex business. The ability to collaborate well with both IT and business partners to achive goals is also essential.
This role is also responsible to educate others about the use of key data assets and help drive overall data literacy.
As a part of the Chick-fil-A Supply Chain Data Services team, the Supply Chain Data Engineer will design and implement necessary analytics infrastructure on technically complex projects, focusing on developing solutions to data modeling and/or analytics technology needs. They must be able to quickly develop mastery of the needed subject across any line of business for which they are responsible. The role must have strong analytical and data modeling skills, a deep understanding of database technology and data use within analytic platforms, and they must have strong programming skills with SQL and/or Python
This role will directly support our Chick-fil-A Supply Chain data foundation, focusing on transforming data for business and analytic needs. The data engineer plays an essentail role, providing the business with the visibility required to manage our complex business. The ability to collaborate well with both IT and business partners to achive goals is also essential.
This role is also responsible to educate others about the use of key data assets and help drive overall data literacy.
The Project Lead – Supplier Relationship Management position supports the operations and development of the Supplier Relationship Management Center of Excellence (CoE) reporting to the Principal Team Leader – Supplier Relationship Management. They support the development, piloting, documentation, and execution of a comprehensive supplier relationship strategy to provide consistency in supplier onboarding, performance and risk management, supplier segmentation, and contractual obligations.
The Project Lead is responsible for designing, documenting, and implementing business processes related to Supplier Relationship Management to ensure business needs are met with scalable solutions that take friction out of service delivery. The Project Lead serves as a subject matter expert in Supplier Relationship Management tools and plays an integral part in converting current business practices to consistent, scalable processes within these tools. In this role, a successful candidate is responsible for building business partnerships with key business stakeholders including business process owners, Digital Transformation & Technology (DTT), the Enterprise Supplier Management Program (ESMP) team and procurement partners. This enables the ability to identify, understand, and translate needs and process gaps into business requirements. This individual will then drive execution against the established business requirements.
Over the next several years, this role is expected to lead design, implementation, and evaluation of business processes related to indirect suppliers across the organization. This person will have the opportunity to create and integrate enterprise-level solutions that will support due diligence, risk mitigation, and enhanced oversight of Chick-fil-A’s 5,000+ indirect suppliers.
Team / stakeholder interaction:
This position will work alongside the Principal Team Leader – Supplier Relationship Management to deliver value for the organization. They will interact and manage relationships with stakeholders who own vendor relationships and due diligence SMEs across Chick-fil-A, as well as a limited number of strategic vendor partners.
Work Complexity & variability:
This position will assist with all elements of the Supplier Relationship Management strategy and should demonstrate competent technical depth in specific categories/departments/suppliers. The PL should be proficient in project management.
Effective Leadership Characteristics:
This position requires the ability to build strong relationships and provide influence without direct authority.
Autonomy & Decision Making:
This role performs under supervision but operates with considerable latitude for unreviewed action or decisions. The PL will have autonomy to lead some workstreams of the SRM project independently but will sometimes confer with supervisor on unusual matters for assistance or awareness and is expected to escalate project risks and issues to supervisor. This role will look for opportunities for improvement and make recommended changes.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Benefits, Payroll & Mobility Solutions team exists to attract, retain, and retire top talent by providing a precise, industry leading, and seamless benefits and payroll experience. We offer benefits and payroll solutions to a diverse and growing set of both domestic and international entities while influencing organizational strategy with a focus on financial discipline, ingenuity, and compliance.
The Lead Analyst is a professional role that will serve in the Payroll Center of Excellence within the Benefits, Payroll & Mobility Solutions team. The Payroll COE provides oversight for compliance related to Corporate and Related Entities’ payroll, payroll taxes, benefits, wage and hour regulations, time off, and paid sick leave. The COE consults and partners with leaders in the business on programs, initiatives, decisions, and communications related to the same. This role requires attention to detail while also taking a broad perspective to help identify solutions, the ability to assume responsibility with minimal supervision, conferring on unusual matters, and an eagerness to learn in a dynamic environment. As a Lead Analyst, this individual will be responsible for complex assignments and for participating on teams for small projects and programs at times working independently.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
In the Chick-fil-A Lead Software Engineer role you’ll serve as a problem solver, influencer, mentor, architect, and expert software engineer. We need you to apply the technical experience you have gained in software development and infrastructure support to the design, development, and delivery of highly engineered, complex technical products. You will both collaborate through partnerships and contribute as a member but will not be responsible for HR management duties. Instead, you’ll be able to focus on the technical aspects of delivering successful digital transformations related to cloud migrations, system architecture and support, and serving data centered around Chick-fil-A location systems.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The mission of the Identity and Access team is to enable the digital workforce of the Chick-fil-A enterprise to have the right access to the right digital resources at the right time. We are a fast-paced team that partners with multiple teams across the enterprise to enable business outcomes.
This Lead Software Engineer in Identity and Access Management (IAM) is pivotal in ensuring secure, resilient, and scalable integrations across our product and service suite. This role is instrumental in architecting and building our cloud products that support the enterprise, emphasizing the criticality of robust IAM solutions. A crucial aspect of this role is collaborating with members of the larger Identity team to grasp the intricacies of the complex identity ecosystem, thereby ensuring optimal solutions for our users. Additionally, this role will be responsible for migrating complex legacy systems from on-prem data centers to the cloud, ensuring a seamless transition and maintaining system integrity.
This role requires a deep technical knowledge of identity and access management (IAM) solutions, cloud product architecture, and legacy system migration. They should demonstrate a natural curiosity to unravel the complexities of the identity ecosystem. Strong internal collaboration and communication skills are essential.
As a Lead Software Engineer, you will be a technical leader on an agile, product-focused team where you can influence the product direction, system architecture and engineering patterns, while mentoring other staff engineers. You will set the standard for code contribution on your team while keeping the systems you are responsible for running, stable and secure. You will leverage and contribute to existing frameworks while following and extending accepted architectural patterns.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Summary/Purpose: This is a non-permanent, Project-based position (up to 3-year extended assignment).
As the Technology Support Lead Analyst, you will join a team of professionals charged with managing support services for Chick-fil-A's corporate staff. We serve over 4,000 people through a managed service provider, offering service desk, walk-up support, and laptop delivery. Responsibilities include setting strategy for support services that scale with business growth, reviewing interactions to enhance customer experiences, and managing the service provider to ensure effective daily operations and continuous improvement. This role combines strong technical skills and leadership responsibilities with an emphasis on delivering a high level of customer service.
The Project Lead, Industrial Development & Construction will direct the planning and execution of all Construction Administration & FF&E solutions for all CFA Supply facilities projects and serve in a key supporting role to Development & Construction Managers through critical stages of site selection, due diligence, design, entitlements, permitting, construction on operations go-live. This is a significant and challenging role that will support and foster Chick-fil-A Inc. Supply Chain innovation strategy and long-term expansion goals.
The Project Lead, Industrial Development & Construction will report directly to the Sr. Principal, Industrial Development & Construction, lead the efforts of a Contingent Resource team and will collaborate with various senior stakeholders to drive Supply Chain network delivery. This position is located at the Chick-fil-A Inc. Support Center in Atlanta, GA.
About Chick-fil-A Supply
A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants.
Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.
This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.
Lead Software Engineer, Front-End, Operator Technology Solutions
Operator Technology Solutions exists to help Chick-fil-A Operators scale their business as part of the world's most caring company. As an engineer on this team, you will invest your time and craft in building and integrating the services, tools and custom software to make it simpler for operators and team members to succeed in caring for their customers and building the Chick-fil-A brand.
As a Lead Software Engineer, you will be a technical leader on an agile, product-focused team where you can influence the product direction, system architecture and engineering patterns, while mentoring other staff engineers. You will set the standard for code contribution on your team while keeping the systems you are responsible for running, stable and secure. You will leverage and contribute to existing frameworks while following and extending accepted architectural patterns.
In this front-end role, you will be responsible for delivering design, architecture, and build-out of an easy-to-use, Team Member focused training platform used by Operators to grow and develop their teams and serve their customers.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
In this Lead Software Engineer role you will have the daily opportunity to directly impact the user experience for millions of Chick-fil-A customers. This role directly supports the needs of the Brand Advertising and Media (BAM) team as they create digital campaigns and initiatives such as Code Moo. The Code Moo digital game first launched this summer and saw some 3.5 million Chick-fil-A one members engage over the 6-week period it was live. This resulted in about 450,000 new Chick-fil-A one members engaging over the previous year. This role would be responsible for the services that will enable our Marketing partners to create these engaging customer experiences while at the same time protecting the services that power our Chick-fil-A app and Web Ordering platforms, such as our Identity, Loyalty, and Ordering services. This role will empower our Marketing partners to integrate with Chick-fil-A and our Marketing department to unleash customer demand to interact with our brand digitally.
You’ll serve as a team leader, problem solver, mentor, and expert software engineer for the BAM Services team. We need you to apply the technical experience you have gained in software development to the design, development, and delivery of highly engineered, complex technical products, serving to both oversee your team and contribute as a member. You will not be responsible for HR management of your team, though – you’ll rather be able to focus on the technical aspects of your team’s growth and delivery.
This role is based in Atlanta, Georgia. If a candidate meets our relocation policy guidelines, Chick-fil-A does offer relocation.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
As a MDM Project Lead, you will be responsible for executing and directing significant role-specific project work, as shaped by the MDM Principle Program lead, as a cross-functional team in support of one or more lines of business, orchestrating the collection of people, processes, and technology, focused on specific competencies and capabilities that enable and empower the delivery of scalable and consistent data and analytic products through the deployment of our master data leveraging our established Master Data Management Principles. MDM Project Lead uses and shares existing developed disciplines, standards, best practices, and expectations for technical data & analytic capabilities supported by our Data Programs team, that maximize the adoption of scalable and cross-functional solutions. They must be able to quickly develop mastery of assigned capability gaps across one or more lines of business that leverage the Program, influencing strategic direction and impact of related programs, projects, and outcomes, while participating in the delivery of technical solutions and best practices that enable scalable data & analytic outcomes.
Our MDM Project Leads typically work with some latitude for action or decisions on specific projects or capability development, while partnering with DTT to prioritize and implement technical platforms. The MDM Project Lead participates in facilitating the adoption of technical best practices across multiple DTT audience teams and business data & analytics teams. They may represent ED&A in external conversations and may assist with the selection or oversight of outside vendor partners.
Successful candidates for this role must have a strong understanding of database technology, MDM platforms, and data use within analytic platforms, a moderate understanding of data & analytic product lifecycle, and they must have strong strategic thinking, communication, and project management skills, including prioritization and the ability to influence difficult trade-off decisions. We expect our MDM Project Leads to have the capacity for fluency and competency across the technical-functional spectrum, able to effectively interface with diverse audiences including DTT, insights analysts, data scientists, and other business leaders. They should have some experience developing and implementing data & analytics best practices for broad business use and a moderate level of experience with cloud database architecture. They will need to be fast learners with a keen eye for detail, systems thinking, and process design. They must be team players who work steadfastly to create impactful change. This is a professional track role.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Feedback provided by Owner/Operators and staff plays a critical role in shaping how Chick-fil-A supports and upholds its franchise agreement and maintains strong relationships with Owner/Operators. The Lead Research Advisor represents the “Voice of the Operator” and “Voice of Operator Support Staff” under the umbrella of the Field Insights team by acting as one of the primary business leaders responsible for delivering key insights to the organization through successful day-to-day project execution. The Field Insights Team is a sub-team of the Field Effectiveness Team in Field Operations. A successful Lead Research Advisor will work daily with the Senior Lead Research Advisor and Principal Program Lead to leverage the Field Insights toolkit to equip internal stakeholders across the Support Center with relevant, compelling, and actionable insights to inform and improve their decision making.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Lead Insights Analyst is a professional track role whose primary role is to identify, generate, and communicate insights for an assigned scope of business through the blending, transformation, and critical evaluation of data. This role will perform these duties through descriptive, diagnostic, and limited predictive methods, relying on CFA’s established analytics tooling stack. This role will be expected to provide analytical support for multiple related projects or workstreams within Field Operations. It will require acting as a Subject Matter Expert in a broad suite of standard data, methods, and tools, including complex features. The Lead Insights Analyst will work under the direction of the Sr. Principal Team Leader over ED&A Service working with Field Operations.
The Lead Insights Analyst will work within a full stack analytics team to provide data and analytical support for Field Operations, including the use of data to understand and evaluate prioritized work from Field Operations Leadership such as the pipeline of Operator candidates, Grand Opening Restaurant performance, Staffing Models, and Smart Shop visits.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
As the Project Lead – Food Safety and Quality Assurance (FSQA), you will assist development and implementation of the Chick-fil-A Supply ™ Corporate Food Safety Quality Assurance (“FSQA”) programs within the Safety, Quality and Compliance (“SQC”) function. In this role, you will have the opportunity to enhance, administer, and oversee standards, processes, training, and assessments that meet the needs of the organization and your colleagues – which in turn will help enable continued growth at an operation like no other in the food service industry.
About Chick-fil-A Supply
A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants.
Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.
This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.
As a Senior Systems Analyst, you’ll contribute your design, analytical, and problem-solving skills to help transform the Chick-fil-A Support Center's procurement systems and processes (primarily, inventory item procurement)
You will be the trusted partner between the Digital Transformation & Technology (DTT) department and the Support Center, achieving their procurement goals, and making shared dreams a reality.
This role will be responsible for ensuring the efficient operation of our procurement systems and processes, including software applications and databases. This role will require the individual to work closely with cross-functional teams to provide technical expertise and guidance to drive continuous improvement of the procurement systems.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
As a Senior Systems Analyst, you will join a team responsible for supporting technology for Chick-fil-A’s Staff Technology. As our business grows in sales and complexity, new processes and systems to support this growth are required to scale and thrive. In this role, you will serve as a liaison between Digital Transformation & Technology and Organizational Planning, providing technical and functional solutions to support Chick-fil-A’s growth. You will partner with Organizational Planning, Financial Planning and Talent Planning to implement a strategy execution management system to capture strategy, tie key work to the strategy, and monitor progress of ongoing projects.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
This Senior Paralegal currently sits in Legal Regulatory, Privacy and Compliance and will work with a team of lawyers, other paralegals, compliance professionals and administrators. The Senior Paralegal will track and implement new law and maintain ongoing compliance programs, including anti-bribery, across Chick-fil-A, Inc. Support Center departments and Chick-fil-A subsidiaries. The ability to work on a team, thrive in a dynamic, changing regulatory environment and global business as well as demonstrate strong legal, knowledge management, problem-solving and project management skills are keys to success in this role.
This role is based in Atlanta, Georgia. If a candidate meets our relocation policy guidelines, Chick-fil-A does offer relocation.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Production Design Group within Chick-fil-A, Inc. engineers innovative restaurant system solutions to enable profitable growth for 2,200+ restaurants.
The Industrial Engineer role within the Understand/Imagine group of Production Design will work within a team of three engineers that will drive new food-production equipment, systems, and process projects from conception to implementation. The role specifically has two vital tasks in Chick-fil-A’s Innovation process:
- Understanding problems the chain will face in speed, space, complexity, capacity, and Team Member experience.
- Imagining possible solutions to the problems, converging on the most valuable ones.
When the team's projects are outside the Understand/Imagine phases, this engineer is expected to continue to contribute to a project's success by leveraging his or her unique and versatile abilities to turn ideas into prototypes, validate project performance in Chick-fil-A's restaurants, and collaborate with a larger project team to launch solutions that deliver business value to the organization.
This engineer needs to be skilled and comfortable influencing and communicating to cross-functional partners at all levels of the organization. A chief contribution will be to utilize disciplined principles of engineering analysis, problem-solving, and innovative design. Position must be able to understand current state-of-the art food-industry equipment designs and apply innovative, forward-thinking design initiative prior to the need being explicitly stated or identified.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
