Chick-fil-A Support Center Career Opportunities

The Philanthropic Financial Services team exists to safeguard Chick-fil-A’s reputation by providing financial guidance, financial reporting, and compliance support surrounding philanthropic activities. We aim to raise the financial and business acumen of charitable stakeholders and influence philanthropic strategy.   This role will serve as a subject matter expert and will require relationships with key personnel both within and outside Philanthropic Financial Services. The ideal candidate is a natural problem-solver who is independent, coachable, detail-oriented, and continually seeks process improvement. The role requires a person who can operate with significant autonomy in complex situations by seeking direction, when needed, and providing recommendation through his or her substantial expertise.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Scope of responsibility: This position leads product & service strategic sourcing activity for a minimum of two departments within Chick-fil-A Inc, a sub-set of indirect spend which today equates to $3.1B. This leader will be responsible for the development and execution of sourcing strategy for a broad and complex set of projects within those categories. Team / stakeholder interaction: This position will interact and manage relationships at the Director/Officer Level. Work  Complexity & variability: This position will lead and execute sourcing work for a broad and complex set of categories inclusive of services and products. These categories will vary greatly in type, scale, and complexity. Some examples of this include construction services, OEM Materials, professional consulting, software/hardware, digital marketing, Managed Service Providers, Benefits Services, Enterprise Risk Services, Travel, Group Purchasing Organizations, Design & Engineering, Specialized Legal Services, Security, Training and more, ERP Systems and integration, and more. Effective Leadership Characteristics:  This position requires medium level experience and knowledge within spend categories.  It will require a person of mature thinking and temperament who can effectively activate a team, provide clear leadership direction, set priorities, and lead effective delivery of project work. Autonomy & Decision Making: This position will have autonomy and decision-making authority in interacting with stakeholder leadership. They will interact and influence and medium to higher levels of the organization especially at the Director/Officer level and be expected to provide a mature and experienced business acumen and orientation toward the business.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

This role supports the Intelligent Automation (IA) program at Chick-fil-A, which exists to enable Chick-fil-A to scale for growth and create margin for people. This role will drive the growth of intelligent automation at Chick-fil-A through leadership within the Targeted Automation Acceleration program, an internal automation consulting program. This role will also serve as the program lead for 2 strategically aligned organizational automation capabilities: Robotics Process Automation (RPA) and Intelligent Document Processing (IDP).   This role will enable all Chick-fil-A audiences across the organization to maximize their strategic contributions to our organization by implementing automations for their existing and future work. Solutions implemented and leveraged by the person in this role will enable efficiencies and create operational insights across all Chick-fil-A audiences.   The Targeted Automation Acceleration program is a focused approach to increasing staff potential through automation. With this program, self-selected sub-departments across the organization partner with the Intelligent Automation group to focus attention on specific processes and identify opportunities for automation. This role will lead project and program management, vendor management, and implementation tracking for the opportunities identified through the Targeted Automation Acceleration program.   This role will also partner with multiple stakeholders and teams across the enterprise to set the direction, vision, design, and strategy at Chick-fil-A for RPA and IDP. It will develop and implement organizational strategy, standards, endorsed tools and technologies, and best practice guidelines. This role will serve as the subject matter expert (SME) and thought leader for these capabilities that service and support all Chick-fil-A audiences. This role will be responsbile for making decisions related to vendor management, budgeting, and planning for the automation capabilities in its scope and will represent the capabilities to leadership across the enterprise.   This role is based in the Atlanta, GA area. Relocation is available for the selected candidate.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

Chick-fil-A Restaurants depend on high quality sales forecasts as a critical input to several automated systems and process, such as labor scheduling and inventory ordering. The Sr. Lead Technical Product Owner is a member of a growing Agile-based DevOps team responsible for Restaurant Demand Forecasting and will play a pivotal role in driving innovation and efficiency at Chick-fil-A.   In this role, the Technical Product Owner will act as the liaison between Supply Chain, Enterprise Analytics, DTT, and other areas of the business leveraging the Restaurant Sales Forecast, working across multiple organization roadmaps to deliver forecast improvements. This individual will be responsible for partnering with cross-functional leaders to define and execute the product strategy, document functional use cases, define the problems to be solved, research in-field scenarios, and coordinate work with multiple engineering teams to continually build out and improve the capabilities of the Forecast engine.   The ideal candidate will have a strong grasp of technical and statistical concepts, as well as an effective relational and communicative presence.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

  In the Chick-fil-A Senior Lead Software Engineer role you’ll serve as a team leader, problem solver, mentor, and expert software engineer. We need you to apply the technical experience you have gained in software development to the design, development, and delivery of highly engineered, complex technical products, serving to both oversee your team and contribute as a member. You will be able to focus on the techincal aspects of your team's growth and delivery.  

The Sr. Lead Technical Product Owner within the Digital Transformation and Technology department isa member of the Agile team who is accountable and responsible for the product to which they are assigned. In this role, the Technical Product Owner will be responsible for leading Chick-fil-A’s growing digital payment solutions that enable e-commerce payment acceptance in our digital ordering channels. These complex solutions will require the product owner to build and maintain relationships with multiple stakeholders within the Digital Transformation and Technology, Treasury, and Marketing departments in pursuit of a shared goal to create a remarkably convenient ecommerce payment experience. They will partner closely with our payment acquirers/processors, payment gateways, card networks, and alternative payment method providers to manage ongoing solutions and identify new innovative opportunities that align with Chick-fil-A’s payment strategy.    

The Senior Advisor, Field Public Affairs will manage crises in real time, identify evolving and emerging stakeholder expectations to partner with External Affairs and provide counsel to Operators and senior business leaders on how to manage those changing expectations. This role requires the ability to manage complex issues with a nuanced approach. The role will work with the media relations team, stakeholders, and business leaders.   The role serves as the trusted advisor to Operators and a strategic member of each Area Support Team (AST) by providing timely, tailored solutions to address the evolving, unique reputation challenges and opportunities of each Area across Chick-fil-A. The Advisor is a unique role, tasked with consulting both to markets within each Area, as well as consulting to local Operators across each Area.   In addition, this role will utilize research and analytics to identify the issues important to Operators and represent them appropriately to both internal and external partners. This role will provide proactive public relations and reputation counsel including identifying and fueling the right stories that will positively influence Chick-fil-A’s reputation, and reactive support for real time issues in the field.   This role will need to do all the above for Operators in our West Region including Hawaii, as well as our growing restaurant base in Puerto Rico. This role will have experience and an intimate understanding of the Hispanic Community in both the U.S. and Puerto Rico. They will serve as the Multicultural lead on the team and represent the Field Public Affairs Team working closely with the Brand PR Multicultural Advisor.   Additionally, this person must: - Have a strong sense of initiative, be highly responsive and be able to skillfully handle multiple assignments at once. - Provided trusted counsel to business leaders, partners, Operators and community leaders. - Develop rapport and trust quickly. - Thrive in fast-paced environments, while being flexible, collaborative and deadline driven. - Maintain composure under pressure. - Have a fundamental understanding of social media, digital platforms and traditional media relations. - Think creatively about systems and processes, and then ensure proper execution of those processes. - High attention to detail but also an ability to navigate “grey” areas and make gut decisions. Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.    As of the date of this posting, a good faith estimate of the current pay scale for this position is $182,000 to $192,000. This pay scale takes into account a wide range of business factors and may change over time.  

International experience and Embraer EBM550 preferred.   An aircraft Pilot is accountable to the Director of Aviation for the safe conduct of assigned flights in accordance with all applicable laws, regulations, and policies. Please see distinctions for Pilot-in-Command (PIC) and Second-in-Command (SIC) under Qualifications “a” and “b,” below. The Pilot-in-Command (PIC) of a flight shall have exclusive and final authority in accordance with CFR 91.3 as to whether the aircraft shall proceed to any destination or undertake any flight. The PIC shall not be overruled by any passenger or executive, nor disciplined for well-considered decisions having to do with weather, mechanical condition of the aircraft or other hazards. The PIC will utilize all available resource in making decisions related to flight and ground operations of the aircraft.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Menu Services is a sub-group of the Menu & Packaging Team within the Restaurant Experience group.   The role of Menu Services Director leads the Menu Services team for both Domestic and International Menu & Packaging Development. They are responsible for Procedure Development/Testing, Catalyst/Genesis Software Systems for all Menu & Packaging records, Sensory Evaluation, Menu Media Support and Managing “The Kitchen” Food Innovation space.   They are also a member of the Menu & Packaging Leadership Team and will report to the Executive Director of Menu & Packaging.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.      

The Corporate Senior Counsel position is a full-time position in the Corporate Legal Department which will support a wide variety of increasingly complex matters in the area of corporate governance and corporate transactions for Chick-fil-A, Inc. and related entities.    This role is based in Atlanta, Georgia. If a candidate meets our relocation policy guidelines, Chick-fil-A does offer relocation.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Sr. Real Estate Representative, Existing Restaurants is responsible for managing and maximizing the value of Chick-fil-A's real estate portfolio in their regional market/territory.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Sr. Real Estate Representative, Existing Restaurants is responsible for managing and maximizing the value of Chick-fil-A's real estate portfolio in their regional market/territory.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Sr. Real Estate Representative, New Restaurant Growth, is responsible for the strategic oversight of Chick-fil-A’s real estate deployment strategy within their responsible market territories.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

The Puerto Rico Operations Lead is responsible for providing operations expertise, customized consulting, and market leadership for Franchise Operators in Puerto Rico. The Puerto Rico Operations Lead is a brand representative and business partner, responsible for supporting Puerto Rico Operators by helping them maximize opportunities individually and collectively. The Puerto Rico Operations Lead is responsible for working with internal and external partners to support market expansion and to identify and respond to the unique needs of Puerto Rico Operators. In addition, the Puerto Rico Operations Lead is responsible for overseeing Company-operated Restaurants (CORs), Operator transitions, and coaching participants in the Puerto Rico Leadership Development Program (LDP). More specifically, the role of the Puerto Rico Operations Lead is to:   · Lead and oversee successful openings of new Restaurant locations in Puerto Rico · Provide customized consulting to Operators to help them maximize businesses opportunities · Provide market leadership and help Operators achieve their individual and market goals · Serve as a brand and Support Center representative in the market and with Operators · Coach and oversee participants in the Puerto Rico Leadership Development Program   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

As a member of the Organization Design Practice, this role will play a critical part in helping business partners build organizations that bring their business strategies to life. - Will Deliver expert-level OD services and lead complex org designs across the business. - Serve as lead consultant/advisor in the facilitation of any/all parts of end to end of org design process. Accountable for the outcomes of a design project. - Called upon as SME for all aspects ranging from minor or changes to transformational change - Will engage with senior leaders as primary relationship and process lead (often VP level or above) - Will lead the process of aligning senior leaders on future strategy and macro design of org. - In addition to contributing to delivering successful outcomes of specific org design initiatives, this role will also actively help build the overall org design capability as well as the processes, tools, and systems that will enable the success of the org design practice. Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

This position is responsible for providing legal counsel, strategy, and direction on a wide variety of real estate matters associated with our existing real estate portfolio. Leadership responsibilities include, but are not limited to, providing legal counsel and risk-analysis on matters that require a high-touch due to their potential operational impact, determining the level of legal review and partnership necessary for newly created projects or ventures and providing legal counsel, strategy, and direction for business-critical reinvestment projects from LOI through restaurant re-opening by partnering closely with internal business partners and outside counsel. The right person for this role will be able to work effectively across many different teams, manage the tension between senior leaders with strong divergent views, influence strategy and provide real estate and general contract expertise.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

This person will be responsible for personally executing the leasing work for malls, FSUs, and other formats, surplus property dispositions, and other assigned duties in an assigned area within Existing Restaurants. As such, this individual will: - Execute existing restaurant leasing strategy(s). - Develop leasing expertise relative for all Chick-fil-A concept types (including FSUs, malls, in lines and in the future other location types). - Develop leasing strategies for all concept types that are consistent with stated Restaurant Development department wide goals and strategies, globally and by market. - Continuously improve leasing processes and available tools. - Gather necessary due diligence, creating property-specific lease strategies, negotiating financial and other lease terms with landlords, and managing the renewal process through lease execution. - Partner with colleagues in other areas of Restaurant Development to develop individual reinvestment scopes and budgets for locations not within the Strategic Reinvestment’s purview. - Help develop and implement a proactive communication plan with Operators, Field Operations, and other stakeholders relative to leasing. - Support other existing restaurant initiatives, such as portfolio-level lease form analyses, lease template renegotiation, tests and rollouts, and other macro focused opportunities to improve the overall real estate for Corporate and individual Operators. - Support and execute strategies and initiatives across the portfolio to maximize value to Chick-fil-A, such as proactive lease renegotiation and purchasing of leased properties - Develop, maintain, and improve industry relationships. - Manage and execute the surplus disposition strategy for assigned area. - This position will report to the Director of Leasing, Real Estate Portfolio Management Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

Interested in defining the future of technology with us? The future is an exciting place at Chick-fil-A, especially for those with a penchant for applying emerging technology to a growing business. Enterprise Architecture needs to add another game-changer to our team to help us grow our technology capabilities in our Restaurants. This role will be a balance of providing business architecture thought leadership and high-level solution design guidance to several Digital Technology teams.    The Enterprise Architecture team is responsible for ensuring that Chick-fil-A’s technology strategy and capabilities enable business outcomes to be successful. We work with technology and business leaders to set strategic direction, and we work with software engineering teams to help them with hard engineering problems. We look to maximize freedom and autonomy for our engineering teams, but also provide standards and principles to help ensure that engineering teams are aligned across the organization.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

With an active customer loyalty program of tens of millions of members, it is imperative that Chick-fil-A take good care to ensure we cultivate lasting personal relationships with customers that are scalable, personal, and secure. This area of our digital business has grown in complexity in recent years as customers continue to trust Chick-fil-A with more personally identifiable information compounded by threats to cyber security and brand reputation which are on the rise for many brands, including Chick-fil-A.   As a member of the Customer Digital Experience team at Chick-fil-A, the Principal Lead will be responsible for translating Chick-fil-A's strategy to execute digital experiences that are both radically convenient and remarkably human into digital product experiences that: - Keeps customer information secure - Builds seamless and trustworthy experiences around account, identity and preference management. - Fosters deeper engagement with the Chick-fil-A brand and any sub-brands or experiences created - Ensures digital transactions remain healthy for the business - Protect the reputation of the brand and customer trust there within The ideal candidate will partner with Chick-fil-A Operators, Team Members, and Chick-fil-A Customer Technology Solutions and Cybersecurity teams to deliver an effective and empowering digital experience for Chick-fil-A customers, while keeping brand reputation and trust at the forefront of product decisions. Candidate must have strong leadership, strategy, project management, cross-functional collaboration, crisis management and execution skills with a proven ability to influence decisions, drive change and respond appropriately within high-risk situations.   This role is part of the Customer Engagement Team which is on the Customer Digital Experience Team and reports into the Marketing Department.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

The Principal Design Lead is a corporate professional position responsible for planning projects, leading teams, and providing design direction on initiatives that impact Restaurant Development and across the organization. As Chick-fil-A continues to innovate and disrupt the restaurant industry, we are looking to add a new talent to define and drive future solutions for our restaurants, in support of key departmental and company-wide strategic initiatives.   As a Principal Design Lead on the Restaurant Design Team, you will be responsible for leading a design-thinking approach to create experiences and environments that are industry-leading and relevant to our Guests, Team Members, and Operators. As part of a multidisciplinary team, you will tackle all aspects of the design process from research to ideation to physical and/or digital prototyping and validation of design solutions for our restaurant chain. You must be able to clearly define project goals and parameters in an ambiguous state of imagining future needs of the business. You must be an ambitious problem solver, flexible, and able to succeed within a cross-functional environment. The ideal candidate for this position will influencing strategic direction and be at ease blending business strategy with design methodologies to execute ideas into solid designs and experiences for all areas of the restaurant.   This role will provide advanced Design expertise to multiple strategic initiatives that will have a broad impact across the organization and deliver projects with major complexity. - Leads and/or influences the vision and execution of various guest and/or team member innovation projects ranging from inside restaurant experiences to the drive-thru and site experience - Leads the creation of whole new restaurant formats and experiences that include exterior and interior design, site layout and incorporate future innovations around guest ordering and pick-up experience as well as potential new businesses. - Leads the creation of design solutions for both new and existing restaurants that alleviate pain points and create growth opportunities for Operators, Team Members, and Guests - Provides guidance on how the organizational initiatives will impact the design of new restaurants, existing restaurants, and rollouts. - Influences the strategies of future restaurant designs and experiences. - May represent the Design Team organization in outside discussions and technical forums.   This role requires a curious leader who can collaborate across the business to ensure successful design solutions. - Build and manage appropriate cross-functional teams and partners from across the business to ensure successful design solutions - Ensure alignment during the innovation process that includes various approvals/inputs from key stakeholders such as Operators, Field Operations, Marketing, Food Safety, IT, Risk Management and Restaurant Development teams - Leverage key insights from Operators, Team Members, Guests, and industry trends to identify both now and future design concepts - Must be able to build strong relationships and influence people - Work with wide latitude for unreviewed action or decisions on all outcomes.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.