Chick-fil-A Support Center Career Opportunities

  The Sr. Product Lead, Inventory Strategy will lead innovative activities to automate capturing and collecting restaurant inventory data. They will assist with optimizing inventory levels and defining the replenishment strategy for new and existing nodes within Chick-fil-A’s Supply Chain. This role will be responsible for setting and maintaining inventory parameters, creating or enhancing replenishment logic and algorithms, minimizing product waste while ensuring high in-stock rates, and developing key performance indicators to measure adherence to inventory parameters and their impacts on restaurant and business objectives. This role will also be responsible for advising restaurants and Chick-fil-A Field Staff on in-Restaurant Inventory Management best practices.   This role will serve as the In-Restaurant Inventory Product Owner supporting the build and rollout of the new Supply Chain back-office system, Signal. As the Inventory Product Owner, this role will be responsible for developing product requirements to improve on-hand inventory accuracy and address waste in current state inventory processes in alignment with restaurant and business objectives. The Inventory Product Owner will work with a cross-functional team to prioritize the product requirement backlog, support the development process, test functionality, and plan releases to Signal restaurants.   Additionally, this role will directly oversee the day-to-day inventory performance of pilot location concepts within the Supply Chain – quickly root causing exceptions and executing any needed changes and parameter updates to ensure smooth operations. This role will work closely with multiple cross-functional stakeholders in Distribution Center Operations and Transportation to align inventory strategy with operational constraints.   This role is a part of the PLAN value chain within Chick-fil-A’s Supply Chain organization. PLAN sits at the beginning of the Supply Chain operational flow and is responsible for ensuring the creation, setup, and maintenance of all necessary inputs to enable proper product to flow to the restaurants. These include areas such as demand and supply planning, replenishment algorithms, channel management, limited time offering buys, and distribution center and restaurant inventory management.

The purpose of the External Research & Development Team is to harness the power of an external venture network to create competitive advantage. We aim to accelerate solutions to core business challenges, support the development of alternative revenue streams beyond the core business, serve as a reliable resource for internal partners and provide real world understanding of emerging solutions/technologies. Supporting these outcomes are three key strategies: building an expansive global venture network, cultivating strong internal relationships and influencing external innovation.   With the increasing pace of change, we believe an open innovation model is needed to effectively support the enterprise; this model acknowledges one company does not have a monopoly on good ideas and actively leverages innovation from outside the company to solve challenges, seize opportunities and prevent disruption. Open innovation requires an expansive network to be successful. The Senior External Research & Development Lead is responsible for supporting our strategic approach to building our global external network. The role leads our efforts to build external relationships, expand our understanding of innovation happening across the globe, identify the most promising solutions and connect potential solutions with internal teams to accelerate the business.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Property Management Representative position is responsible for maintaining the value of Chick-fil-A’s real estate portfolio by evaluating and leveraging Chick-fil-A’s property and operational rights and obligations.   Areas of Expertise: - Project Management - Cross Functional - Peer Collaboration - Decision Making - Problem Solving - Contract Negotiations - Relationship Management - Risk Evaluation   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Chick-fil-A Supply Chain is responsible for ensuring Chick-fil-A Restaurants receive safe and reliable product in a manner that flows as seamlessly with restaurant operations as possible.     As a Senior Lead Analyst on the Supply Chain International team, you will influence our success through deriving and reporting actionable insights into various international Supply Chain initiatives. Combining advanced analytical skills with business knowledge, you will help support decision making, opportunity identification, and operational efficiencies across our international supply chain and global business partners.      This individual will use their advanced analytical knowledge to develop and maintain complex models and dashboards, combining various external and internal data sources to derive insights.  This experienced individual will direct their own work with wide latitude while also providing technical leadership to co-workers.  This individual may also help select and oversee outside partners.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

This role will support the Restaurant Development department by delivering analytical insights that support decisions around new restaurant and existing restaurant strategies. Strategies include measuring the performance and influencing the prioritization of new restaurants, facilities, equipment, and major remodels. In addition, this position will be expected to coach others in methods spanning across the analytical spectrum.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

As a Sr. Lead Data Engineer within the Strategic Insights team, you will be responsible for leading and executing complex data engineering project work in support of multiple Restaurant Development analytics and reporting needs. Sr. Lead Data Engineers typically design, implement, maintain, and optimize necessary analytics infrastructure on technically complex projects, focusing on developing solutions to data modeling and/or analytics technology needs. They must be able to quickly develop mastery of the needed subject across Restaurant Development for which they are responsible. Our Sr. Lead Data Engineers typically work with some latitude for action or decisions on specific projects, solutions, or technical issues. Successful candidates for this role must have strong analytical and data modeling skills, a deep understanding of database technology and data use within analytic platforms, and they must have strong programming skills with SQL and/or Python. We expect Sr. Lead Data Engineers to have the capacity for fluency and competency in both the technology language of IT and the analyst language of departmental analysts. They will need to be fast learners with a keen eye for detail, systems thinking, and process design. They must be team players who work steadfastly to create impactful change.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The business imperative of developing and supporting healthy Chick-fil-A Market Ecosystems has placed more emphasis than ever on the development and integration of new non-traditional restaurant concepts. This emphasis has served as a catalyst for growth in this area and requires more intentional focus than ever before to ensure the sustainability and success of these non-standard concept types. The need to influence strategic direction to ensure long term financial health, pursue automation and integration sequences to establish scalable supporting infrastructure, and create analytical competency and insights to ensure an accurately informed narrative is as great as it ever has been as Non-Traditional Restaurant portfolio continue to grow at a rate far outpacing incremental growth in core restaurants. This Sr. Project Lead will support unique demands within the complex and diverse workstreams of Non-Traditional Restaurants (e.g. Analytics, Project Management, Compliance, etc.). This role will serve on the Restaurant Accounting Strategy team that primarily supports On-Demand Platforms (ODP), Non-Traditional Restaurants (NTR), and other Big Move initiatives directly impacting Restaurant Operators and has a primary focus on the following: 1.) Working with Non-Traditional partners to convert business problems/questions into insightful Tableau Visualizations including enhancements and maintenance of existing visulations. 2.) Support from inception to completion financial process integration and analytical visualization to measure new NTR concepts. 3.) Leading the OCV (Operator Captive Venue) and LCV (License Captive Venue) Taskforces and all compliance initiatives around NTR concepts.   Our Flexible Future model offers a healthy mix of working in-person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Stewardship within Supply Continuity centers around risk analysis and mitigation activities to be faithful stewards over our area of responsibility as well as for the greater CFA. CFA Supply Continuity stewardship activities include commodity analysis & hedging, capacity/contingency planning (CapCon) to support future growth, category/supplier/supply chain risk assessments/analysis/mitigation strategy development, sustainability, risk identification, and diverse supplier development. Through our work, we interact with all our sourcing leads, their suppliers, and the raw materials needed to create finished goods. We require strong analytical skills balanced with creativity to identify, strategize, and communicate our priorities to attain cross-functional support. From our position in the organization, we see a broader picture and from this angle, we can create a more cohesive view of our supply.  The Supply Chain Supply Continuity Analyst, specializing in data analytics and modeling, will be instrumental in leveraging data-driven insights to mitigate risk for supply chain operations. This role involves building and running analytical models, creating visualizations, and collaborating with internal and external stakeholders to ensure future supply chain continuity.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

Chick-fil-A is looking for a Senior Technical Product Manager that will be accountable and responsible for two Tax product teams and solutions.   These two agile teams are a part of the Digital Transformation and Technology (DTT) organization and deliver a suite of APIs and multiple user-facing applications that establish the foundation of Chick-fil-A's enterprise tax systems and infrastructure relied upon daily by many products, systems, and teams.   This role will be focused on delivering maximum value to the organization through these products and will be collaborating with Software Engineers, Systems Analysts, Business Analysts, and Scrum Masters. This role requires a high level of autonomy and influence as you partner with others on the Agile team.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

This role is responsible for leading the Analytics DevOps team for the supply chain vertical business lines.  The team implements and runs the platform used to extract, load, and transform data from all critical systems within Chick-fil-A Supply, Bay Center Foods, and upstream pilots.  The data is loaded into a cloud-based data warehouse so critical KPI’s and metrics can be automatically visualized and reported to the business.  This leadership role is responsible for multiple functional areas. This includes: - Build and maintain the Airflow workflow engine use for ETL/ELT - Implement and maintain the VBL Data Warehouse - Partner with business users creating dashboards and model data within the data warehouse to reduce calculation complexity, improve performance, and improve reliability - Curate and share entity financial data with the financial shared services data warehouse.   This highly productive team delivers releases in an agile fashion nearly every week to continuously improve existing functionality and delivery new data sets and data models.  This is a DevOps team so the team provides 24/7 on call operational support for all developed solutions.        About Chick-fil-A Supply and Bay Center Foods  As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.    The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components:  - Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants - Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants   

The Sr. Team Lead, Escalated Support role in Customer Support & Recovery will manage the performance of a team of Specialists who are the escalation point for our Agents. This leader will be responsible for ensuring the team is equipped and empowered to support agents and ultimately customers, as we strive to meet or exceed performance expectations and goals. In addition to these core duties, it is expected for this role to build cross-functional partnerships across Support Now and the business to continuously improve, create strategy for CS&R Escalated Support function, and grow and develop the team. This leader must be relentlessly focused on serving their team and our customers and creating a premier and personalized experience for them.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.   About Support Now Chick-fil-A SUPPORT NOW is an essential sub-department of Field Operations. We provide support by making it easy with care for our Operators, Team Members, and Customers to get answers, solve problems and identify opportunities. The Customer Support & Recovery (CS&R) team at Support Now focuses specifically on recovering our external customers. We measure success by the speed, accuracy, and experience we provide. We also focus on continuous improvement, and strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.   If you are passionate about joining a championship team that focuses efforts on making it easy with care, Chick-fil-A Support Now is the place for you.

The Financial Planning & Analysis (FP&A) team at Chick-fil-A exists to improve business decisions across the organization by supporting the allocation of capital to its most productive use through planning, budgeting, forecasting and business partnership.    This role on the Corporate FP&A team will work very closely with the Sr. Principal Program Lead of Planning Systems & Processes to ideate, innovate, implement, execute, and manage enterprise-wide financial planning processes, including the design and implementation of planning processes and systems. This individual will be responsible for creating, communicating, and delivering planning process resources and updates to Department FP&A, as well as other planning partners, to ensure alignment both within and external to FP&A. This role requires a strong understanding of company strategy, goals and workstreams and will ultimately impact processes for the entire organization as we design and execute annual financial processes and systems for the enterprise.  Job Responsibilities & Activities: Our Flexible Future model offers a healthy mix of working in-person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Supply Continuity Stewardship is about managing costs and risks to be faithful stewards over our area of responsibility. Supply Continuity Stewardship activities support CFA and our sourcing leads via commodity analysis & hedging activities. Further, we lead the capacity & contingency planning (CapCon) practice to support future growth and measure supply chain health. We also create informational advantages for negotiations and pricing through our Expected Cost Tool (ECT), negotiation support, sustainability, new risk identification and mitigation strategies, and diverse supplier development.   In our work, we interact with all sourcing leads, suppliers, and secondary suppliers. We require strong analytical skills balanced with creativity to identify, strategize, and communicate our priorities to attain cross-functional support. Our ideal candidate is humble, willing to learn, a teacher, a leader, a great communicator, and focuses on serving others. This role requires a seasoned commodity trader, who has managed through a variety of challenging markets, and has the mental scars necessary to manage through the next unforeseen event. This person knows when to stick to their bias and when they need to shift their strategy. The Commodity Analyst will play a crucial role in ensuring the seamless oversight and mitigation of commodity risk within Chick-fil-A’s supply chain. This person will help formulate strategy, execute our bias, and will have responsibility for the continuous improvement of the program – there is still a lot of white space. This person will lead the COGS reporting and forecasting process and become an information source for negotiations. This position strongly favors previous procurement or sales experience as the role is expected to offer novel negotiating tactics and solutions as a supportive coach to the team. While the primary work is around commodity risk, this person must be able to offer far more via their past experiences. Should Chick-fil-A pursue hedging via its own brokerage account instead of via OTC swap counterparties and supplier partners, this person will have the ability to build the necessary infrastructure with appropriate oversight, as well as help build out the team managing trade execution and delta hedging.   This position is based out of the Chick-fil-A Support Center Office in Atlanta, GA.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Sr. Lead Corporate Fleet & Drivers Safety Advisor is responsible for providing leadership and consultation for Chick-fil-A, Inc. corporate fleet and drivers' safety development, implementation, and mitigation strategies.  This role would serve as the corporate advisor for fleet and drivers safety efforts and initiatives. This role would be responsible for maintaining updated knowledge of fleet and drivers' safety practices and regulatory (e.g., DOT), support compliance efforts, engage with a collaborative team to integrate the fleet and drivers safety program within different departments (e.g. CORs TDP), perform regular trend analyses to identify areas for safety intervention & oversight, collaboratively work with leaders to set standards and accountability, develop and provide driving safety education where needed.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Chick-fil-A Customer & Market Insights (CMI) team is the trusted source and strategic thought partner for consumer, Customer, and competitor insights. We are looking for an experienced research professional who is passionate about deeply understanding consumers and creating remarkable Customer-centric experiences. The Senior Customer Insights Lead candidate should be a confident and agile leader who can effectively create new research road-maps, learning plans as well as lead and consult on strategic insights design, analysis, & activation.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Chick-fil-A is looking for a Senior Network Engineering Lead - Cloud Transformation to expand and migrate our business processes and applications from an on-prem Data Center environment to sustainable cloud environments. This newly created role is part of the Digital Transformation and Technology (DTT) Infrastructure and Network team who is responsible for implementing and maintaining connectivity to Chick-fil-A Restaurants and Support Center locations supporting critical business areas.  In this role you will utilize your networking expertise to design, build, deliver, and maintain a highly reliable, scalable, and complex cloud network infrastructure.  You will also influence and contribute to strategic planning efforts as we continuously improve the delivery of networking services supporting our rapidly growing business. You will partner with DTT teams and other internal departments to help create solutions to facilitate business processes and requirements. You will also consult with external partners to bring in knowledge to support growth and innovation. Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

As part of the Customer and Market Insights team at Chick-fil-A, it is our role to power Customer-informed decisions by providing meaningful insights that fuel innovation around service, product development, messaging and experience. The role of Sr. Lead Insights Analyst for Customer & Market Insights is integral in helping link Customer behavior to business results in order to inform marketing decisions. This role is responsible for providing analytics that guide intentional growth for Chick-fil-A's owned and third party delivery experiences. We are looking for someone with a passion for using analytic tools and techniques to drive toward insights that will influence and power business decisions through effective partnerships with internal stakeholders.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Engineering Group within Chick-fil-A, Inc. focuses on innovating revolutionary systems to care for Operators, Team Members, and Customers. The unique needs of Chick-fil-A restaurants have necessitated the development of innovative equipment solutions to solve challenges related to capacity, complexity, and that meet our rigorous quality standards.   The Senior Lead Product Engineer role is tasked with influencing our equipment suppliers in the specification, design, development, testing, validation, and approval of equipment for cooking, processing, and hot and cold holding. A chief contribution will be to utilize disciplined principles of engineering analysis, problem-solving and innovative design. This role is also expected to be an influencer within Chick-fil-A to help direct the organization through innovative concepts and communicate their applications in the context of menu and operational strategies.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

As a part of the Chick-fil-A Supply Chain Data Services team, the Supply Chain Data Engineer will design and implement necessary analytics infrastructure on technically complex projects, focusing on developing solutions to data modeling and/or analytics technology needs.  They must be able to quickly develop mastery of the needed subject across any line of business for which they are responsible. The role must have strong analytical and data modeling skills, a deep understanding of database technology and data use within analytic platforms, and they must have strong programming skills with SQL and/or Python This role will directly support our Chick-fil-A Supply Chain data foundation, focusing on transforming data for business and analytic needs.   The data engineer plays an essentail role, providing the business with the visibility required to manage our complex business.  The ability to collaborate well with both IT and business partners to achive goals is also essential. This role is also responsible to educate others about the use of key data assets and help drive overall data literacy. 

The Benefits, Payroll & Mobility Solutions team exists to attract, retain, and retire top talent by providing a precise, industry leading, and seamless benefits and payroll experience. We offer benefits and payroll solutions to a diverse and growing set of both domestic and international entities while influencing organizational strategy with a focus on financial discipline, ingenuity, and compliance.    The Lead Analyst is a professional role that will serve in the Payroll Center of Excellence within the Benefits, Payroll & Mobility Solutions team.  The Payroll COE provides oversight for compliance related to Corporate and Related Entities’ payroll, payroll taxes, benefits, wage and hour regulations, time off, and paid sick leave.  The COE consults and partners with leaders in the business on programs, initiatives, decisions, and communications related to the same.  This role requires attention to detail while also taking a broad perspective to help identify solutions, the ability to assume responsibility with minimal supervision, conferring on unusual matters, and an eagerness to learn in a dynamic environment. As a Lead Analyst, this individual will be responsible for complex assignments and for participating on teams for small projects and programs at times working independently.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.