Chick-fil-A Support Center Career Opportunities

The Lead Business Analyst will work as part of the Business Process team and is responsible for designing, documenting, and implementing business processes across the network of Chick-fil-A internal distribution centers to ensure that they meet the needs of the business and operate effectively. This individual is responsible for understanding business needs and working with business owners and the IT group to define technical requirements to support those needs. Over the next several years, this role is expected to grow designing, implementing, and evaluating business processes across multiple distribution centers distributing ~$3B/yr. worth of product to Restaurants. This candidate will have the...

As a Lead Data Engineer, you will be responsible for leading significant project work as a part of a larger cross-functional team in support of Supply Chain. This role is essential to enabling Supply Chain Analytics by ensuring high quality of data at large scale. Lead Data Engineers work in collaboration with other Data stakeholders and contribute to strengthening the links between data quality and data catalogs, data lineage, DataOps pipelines, etc., focusing on increasing the adoption of reliable data products built by the data engineering team. They must be able to quickly develop mastery of the needed subject across the area of Supply Chain for which they are responsible.  Our Lead Data Engineers work with substantial...

Chick-fil-A is looking for a Lead Software Engineer - Customer 360 Data Application that will serve as the leader to a strong team of Software Engineers responsible for the application development, data management and support of Chick-fil-A's Customer 360 data systems.   Chick-fil-A is in the process of enhancing its data infrastructure, processes, data governance and management with a goal to care for our customers personally. Chick-fil-A has experienced tremendous growth in our digital customer engagement through Chick-fil-A...

As a member of Entity Technology Solutions within DTT, this role leads the design, build and support of talent and HR systems to enable Chick-fil-A's emerging business lines. This role provides technical expertise and thought leadership as it partners closely with Talent, Learning and Development, HR and Payroll stakeholders supporting Chick-fil-A Supply, Bay Center Foods, and Chick-fil-A International. This role partners with other Technical Product Owners within DTT to ensure alignment across all system applications and business outcomes.   Our Flexible Future model offers a...

As a Lead Data Scientist on the Restaurant Pricing and Performance Insights team, you will serve a split role between two sub-teams: Restaurant Pricing and Restaurant Performance Insights. We are looking for an individual with strong analytical and research skills, a strong understanding of statistics and statistical modeling, a basic understanding of modern machine learning and its mathematical underpinnings, and strong programming skills in SQL, R and/or Python. We are seeking a quick learner who is passionate about using analytics to derive clear, actionable insights from large datasets. This individual should be comfortable and competent working with partners to understand business problems, working...

The Chick-fil-A Tax Department is responsible for tax compliance, technology, special projects, research, and audit defense functions for independently owned franchised restaurants and corporate activities. We exist to provide tax planning, regulatory reporting and consulting to stakeholders, governments, external auditors, and business leaders. As we grow in complexity and global footprint, we seek to influence business decisions, reduce tax liability, and mitigate risk.   This role will serve the Chick-fil-A Tax Department by enhancing and maintaining the various technology systems used within the Tax Department. The role will support...

CFA Servco is a subsidiary of Chick-fil-A Inc. responsible for managing Chick-fil-A’s gift card program. The Program Lead will have full responsibility for all management, strategy, and growth for the assigned gift card programs. They will define short-term and long-term strategic priorities across their programs.   This is a professional level role requiring a person with an elevated skill level who consistently applies and leverages knowledge of advanced gift card knowledge and concepts with generally accepted project management practices and procedures.  They will partner closely with the Servco Analyst to solve complex...

The Restaurant Financial Data & Systems (RFD&S) team provides Operators and those who serve them with tools, reports, and systems that equip them for profitable growth. We do this by building robust data infrastructure, maximizing the effectiveness of our digital ecosystem, and offering users relevant and timely insights about their business.   The individual in this role will join a sub-team of the RFD&S team, called the Enablement and Experience team, and play an instrumental role by facilitating strong cross-functional stakeholder alignment and awareness of the HRIS...

The Engineering Group within Chick-fil-A, Inc. focuses on "Innovating Revolutionary System to Care for Operators, Team Members, and Customers" in all 3,000+ restaurants. The unique needs of Chick-fil-A restaurants have necessitated the development of unique equipment solutions to solve challenges related to capacity, complexity, that meet our rigorous quality standards.   The Test Laboratory Engineer will oversee the testing and qualification of kitchen equipment, ensuring it meets the highest standards of...

Chick-fil-A’s In-house Agency (IHA) is growing rapidly, entering its 5th year as an established department, producing thousands of assets across all channels. The In-house Agency streamlines and optimizes the creative and production processes, providing better, faster and cheaper creative assets to Operators and staff stakeholders.   The Creative Services Account Manager/Project Manager sits in an integral role for the IHA team on National campaign work for the US, Canada and Puerto Rico. This individual serves as the strategic partner and trusted advisor to internal channel...

As part of the Customer and Market Insights team at Chick-fil-A, it is our role to power Customer-informed decisions by providing meaningful insights that fuel innovation around service, product development, messaging, and experience. The role of Lead Insights Analyst for Customer & Market Insights is integral in informing marketing decisions by linking Customer behavior to business results. We are looking for someone with a passion for using analytic tools and techniques to drive toward insights that will influence and power business decisions through effective partnerships with internal stakeholders.  

Scope of responsibility: The International Onboarding Sr. Specialist will take charge of overseeing and orchestrating the seamless onboarding of new international suppliers into our procurement systems.  The Onboarding Sr. Specialist will work with the Project Lead - Corporate Procurement Operations to understand compliance requirements, tax regulations, and legal obligations in existing and future international and help ensure process and system adaptations are made to encompass these new jurisdictions.  The Onboarding Sr. Specialist will be responsible for monitoring progressing of...

This senior software engineer role is focused on backend development for the Mobile App DevOps team.   The team is responsible for multiple products including: - CFA Supply App – Android/IOS/Ipad app the puts supply chain in the hands of restaurant Operators and enables amazing customer support - RoutCFA App – Android app using by drivers and transportation managers.  This is a critical app that guides drivers...

The Sr Business Analyst will work as part of the Business Process team and is responsible for designing, documenting, and implementing business processes in the Master Data Management (MDM) space across the network of Chick-fil-A internal distribution centers to ensure that they meet the needs of the business and operate effectively.  This candidate is responsible for understanding business needs and working with business owners and the IT group to define technical requirements to support those needs.  Over the next several years, this role is expected to grow designing, implementing, and evaluating business processes across multiple distribution centers distributing ~$3B/yr. worth of product to Restaurants. This candidate...

Chick-fil-A is committed to providing remarkable customer experiences, and delivery offers a unique and convenient way to achieve this goal. With the rapid advancement of digital technology, delivery has become a significant part of Chick-fil-A’s business and continued growth is expected. By building a comprehensive delivery portfolio that includes both branded In-House delivery services and partnerships with Third-Party Delivery Service Providers (DSPs), Chick-fil-A is positioned to offer a uniquely superior service when compared to the marketplace.   Chick-fil-A is seeking...

  We are seeking a dynamic and detail-oriented individual to join our Finance team with a focus on indirect procurement policy and procedure. This role is crucial in ensuring the efficient and compliant creation of indirect purchase orders (POs) through leading the buying desk team, overseeing PO governance, engaging with suppliers, and providing continuous training and support to stakeholders. The successful candidate will play a vital role in advocating and supporting the business regarding indirect procurement policy and procedure and will be a key contributor in scaling our operation. This person...

The Sr. Paralegal, Intellectual Property and Advertising position is a full-time position designed to play a vital part in providing strategic direction to business and legal partners on a wide variety of Intellectual Property and Advertising matters that impact marketing, Restaurant operations and the Chick-fil-A brand.   This role requires independent decision-making and the ability to excel in a fast-paced, evolving business setting, with a particular focus on rights management and advertising issues, problem-solving and project management skills, and the ability to learn and...

Chick-fil-A is utilizing process automation to drive digital transformation throughout the business. This 2-year project full time role supports the Intelligent Automation (IA) program at Chick-fil-A, which exists to enable Chick-fil-A to scale for growth and create margin for people. This role will drive the growth of intelligent automation at Chick-fil-A through delivering solutions within the Intelligent Automation program. At Chick-fil-A we leverage several technologies to develop process automation solutions that include, but are not limited to, the use of Microsoft Power Platform, Amazon Web Services (AWS), scripting and programming in JavaScript, Python, PowerShell and others.

The Chick-fil-A Support Center is launching a new project-based Sr. Business Analyst role that is part of the Experience & Delivery team within the Digital Transformation & Technology department. This Project Full-time role is a TEMPORARY, full-time position up to a maximum of 36 months.   The Sr. Business Analyst position will support the operations of the IT Technology Purchasing and Vendor Management Office (TPVM), reporting to the TPVM Sr. Principal Team Leader. This position will work to research, document, and organize technology vendor data in relevant systems to...

The Sr. Insights Analyst is a professional track role whose primary role is to identify and communicate insights for an assigned scope of business through the transformation, visualization, and critical evaluation of data through descriptive, diagnostic, and select predictive methods relying on CFA’s established analytics tooling stack. This role will be expected to provide analytical support for multiple related projects or workstreams across Supply Chain functions, including those with dependencies on other departments. It will require acting as a Subject Matter Expert in a broad suite of standard data, methods, and tools, including complex features. The Sr. Insights Analyst may receive...