Chick-fil-A Support Center Career Opportunities

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The Workday Security Architect is responsible for overall security architecture and governance across the Workday platform at Chick-fil-A.   Chick-fil-A is transforming its people infrastructure by centralizing multiple legacy systems and providing a new digital employee experience on Workday. Maintaining security across data, processes, and reporting is one of the most important aspects of the new solution. This role is responsible for ensuring the right people have access to the right areas of the system.   The Workday Security Architect will partner with other Workday administrators on security configuration across all domains including: Core HCM, Compensation, Talent, Payroll, Time, Absence, Benefits, Integrations, and Reporting. This includes security for Chick-fil-A, Inc. and all related entities (e.g. CFA Supply, Pinewood) on the Workday platform. This role will partner closely with stakeholders in People, Financial Services, IT, and Legal and external consulting partners.   This Professional role has a high-level of autonomy and will need to drive multiple projects independently.
Job Function
Information Technology
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
10%
Requisition ID
2020-8515
In the Chick-fil-A Lead Software Engineer role you’ll serve as a team leader, problem solver, mentor, and expert software engineer. We need you to apply the technical experience you have gained in software development to the design, development, and delivery of highly engineered, complex technical products, serving to both oversee your team and contribute as a member. You will not be responsible for HR management of your team, though – you’ll rather be able to focus on the technical aspects of your team’s growth and delivery.  
Job Function
Information Technology
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
10%
Requisition ID
2020-8763
The Chick-fil-A Software Engineering role will give you the opportunity to grow in a fast-paced dynamic environment solving high-impact problems using code. In this particular role, you’ll serve on a team that develops and operates two vital financial products for Chick-fil-A that are utilized by other staff members to operate our business model. In the role, you’ll rotate through various aspects of the products cultivating skills in a team-oriented environment.
Job Function
Information Technology
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
10%
Requisition ID
2020-8775
Chick-fil-A partners nationally with select On Demand Delivery Service Providers (DSPs) to serve Customers who place a premium on convenience and desire access to our food when they cannot physically make it to our restaurants. The On Demand Delivery Partnerships team is focused on building, operating, and growing strategic partnerships with DSPs in coordination with our franchised Restaurant Operators to provide our Customers Chick-fil-A food when and where they want it.   Chick-fil-A is seeking operations-minded individual who is passionate about building partnerships, running operations, and crafting strategy for a rapidly scaling area of the business. This leader should have a high degree of comfort with ambiguity and be ready to turn on a dime as the marketplace evolves. The Sr. Platform Lead, Third Party Delivery will run a focused operation designed to create value for Chick-fil-A Restaurant Operators, Chick-fil-A, Inc., and our Delivery Service Providers.  This role will also prototype, test, and launch new products designed to create value for Chick-fil-A Restaurant Operators and our Delivery Service Providers.    This role is part of the On-Demand Delivery Platform, which is on the Beyond the Restaurant team, and reports to the Innovation & New Ventures department.
Job Function
Innovation
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
25%
Requisition ID
2020-8271
With Customers placing an ever-increasing premium on convenience, Chick-fil-A must innovate solutions around delivering Customers what they want, when they want it, where they want it and how they want it—all for a good value. Operator-Led Delivery gives Operators an avenue to own that delivery process, giving them more control over the service, food quality and Customer experience.   The Physical Assets Team strategy is to develop packaging and equipment that unlock the vision of allowing Operators to make the world their dining room and set Chick-fil-A apart in the on-demand delivery marketplace. The Platform Lead, Mechanical Engineering, Delivery Physical Assets Role is to develop new and optimized asset solutions that unlock the potential of delivery for our Guests. He or she will problem solve against strategic initiatives as well as partner with internal and external technical resources to drive best-in-class tools to equip our restaurants to optimize remarkable delivery experiences for our guests.
Job Function
Innovation
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
10%
Requisition ID
2020-8375
The Chick-fil-A Innovation & New Ventures (I&NV) department has two primary purposes: building Chick-fil-A’s innovation culture, capabilities and capacity; providing disruptive innovation to address threats to the core business and creating competitive distance between Chick-fil-A and other restaurant brands.     The Enterprise Innovation team, which is a group within the I&NV department, was established to increase innovation competencies, strengthen the innovation culture, and ensure a healthy pipeline of initiatives and projects that contribute to Chick-fil-A’s growth.  Reporting to the Sr. Principal, the Enterprise Innovation Sr. Project Lead will be responsible for varied protocols and projects that advance innovation at Chick-fil-A, primarily through helping project teams utilize our innovation process: understand; imagine; prototype; validate; launch.  The Innovation team is comprised of two full-time staff, external agency and design partners, and cross-functional teams. 
Job Function
Innovation
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
10%
Requisition ID
2020-8774
Chick-fil-A partners nationally with select On Demand Delivery Service Providers (DSPs) to serve Customers who place a premium on convenience and desire access to our food when they cannot physically make it to our restaurants. The On Demand Delivery Partnerships team is focused on building, operating, and growing strategic partnerships with DSPs in coordination with our franchised Restaurant Operators to provide our Customers Chick-fil-A food when and where they want it. Chick-fil-A is seeking a growth and strategically minded individual who is passionate about building partnerships and leading channel development for a rapidly scaling area of the business. This leader should have a high degree of comfort with ambiguity and be ready to turn on a dime as the marketplace evolves. The Business Channel Development Sr. Platform Lead will lead the organization’s efforts to prototype, test, validate, and launch healthy growth vehicles designed to create value for Chick-fil-A Restaurant Operators, Chick-fil-A, Inc. and our Delivery Service Providers. This role is part of the On-Demand Delivery Platform, which is on the Beyond the Restaurant team, and reports to the Innovation & New Ventures department.
Job Function
Innovation
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
20%
Requisition ID
2020-8792
The Real Estate Legal department’s focus is to secure, strengthen and safeguard Chick-fil-A’s real estate portfolio by partnering to provide solution-oriented, strategic counsel.  The Commercial Real Estate Paralegal assists with providing legal counsel associated with the acquisition and development of new restaurant locations. This position requires experience and expertise in all aspects of commercial real estate transactions, including understanding the deal lifecycle, title and survey review, environmental due diligence, real estate documents and acquisition closing and lease commencement process.  This position also requires the skill and proficiency to substitute for the in-house attorney, including managing outside counsel, issue spotting and knowing when matters need to be brought to the attention of in-house counsel.
Job Function
Legal
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
5%
Requisition ID
2020-8538
The Digital Product Management Intern will serve the Customer Digital Experience team on the Customer Technology & Insights (CTI) team in the Marketing Department.   CTI creates digital capabilities and cultivates a customer-centric mindset using research, analytics and insights. More specifically, the Customer Digital team manage Chick-fil-A’s web presence, mobile app, Chick-fil-A One ™ experience, marketing technologies and customer data systems.
Job Function
Marketing
Position Type
Internships
City
Atlanta
Travel Requirements
0%
Requisition ID
2020-8248
This role will serve as a PR consultant to anyone who calls the PR Hotline. This includes external audiences (media, stakeholders, online influencers) as well as internal audiences (anyone from our 2,600+ restaurants or Chick-fil-A Inc. staff from the Support Center).   While this role includes proactive public relations counsel, the majority of the role is reactive whether it is responding to a positive event that has just happened in a restaurant or high-stakes issues management.   Because of the reactive nature of this role, the ability to make quick, independent judgement decisions that take into account complex business nuances is essential.
Job Function
Marketing
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
10%
Requisition ID
2020-8400
This position is dedicated to protecting and enhancing Chick-fil-A's reputation in the external marketplace, working to understand key domestic and global issues and trends, build relationships with stakeholders, and make policy recommendations to benefit Chick-fil-A. Leveraging Chick-fil-A's core strengths, the successful candidate will work to positively position the brand by collaborating to proactively tell the Chick-fil-A story across all channels, while also managing any reputation-related issues or crises as they arise, at both the brand and restaurant level. This role will do these things domestically and internationally as the business continues. This role is a pivotal one that requires skills in strategic thinking, cross-functional partnership and coalition-building, external stakeholder engagement, and the willingness to get his/her hands dirty with tactical implementation and follow-through. The successful candidate will have experience with both proactive and reactive communications, rapid response instincts, and a track record for thoughtful, creative and successful implementation of proactive and reactive initiatives. Additionally, this role is responsible for identifying and analyzing reputation risk impacting the business as it expands into global markets, including leading the development of communication and stakeholder engagement strategies designed to protect and enhance the brand as it expands into high-risk markets, both domestically and globally. Based on the business' priorities, the person in this role will play a key role advising business leaders as they make key decisions as well as coordinating with other key internal stakeholders to create a global external affairs strategy as well as custom, localized market plans for external engagement to secure positive positioning of the brand. This role will also be responsible for leading all message positioning and communication strategies across a broad range of issues and stakeholders. This role requires someone who can easily and seamlessly integrate and collaborate across various departments to move the needle, including: Government Affairs, Community Affairs, Supply Chain, Menu Strategy and Development, Real Estate, Operator Recruiting and Selection, Sustainability and Legal.
Job Function
Marketing
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
20%
Requisition ID
2020-8402
Marketing Investment Team (MIT) Chick-fil-A’s Marketing Investment Team (MIT) is responsible for the strategic oversight and implementation of CFA’s paid media and sponsorship investments.  Work is divided between the National, Market and Local levels.  As a team, we are working to craft the future of paid media and ensure Chick-fil-A’s paid media activities match the pace of today’s consumer. This role is focused on National media designed to support Chick-fil-A’s chain-wide brand marketing activities, specifically paid social and digital media.  The role is fast paced, engaging, intellectually stimulating, collaborative by design and creative in approach. In this role, the Sr. Project Lead, Social & Digital will work collaboratively with the overall team to: - Drive better returns: Build, align and look for new ways to optimize annual paid media plans across National, Markets & Operators - Craft the future of paid media: Audit current process and help establish new approaches that bring more moments of care to life through media, activations & integrations. - Utilize martech and measurement: Establish our DMP practice, incorporate measurement through learning agendas & MMM and apply segmentation into media planning & tactics The Sr. Project Lead, Marketing Investment reports to the Principal Team Leader of National Investment and works directly in managing the National paid social and digital media activities within the Marketing Investment Team.  This role also involves responsibilities associated with Media Operations and ensuring National media budgets, billings and flowcharts are well stewarded.  
Job Function
Marketing
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
15%
Requisition ID
2020-8506
As part of the Customer and Market Insights team at Chick-fil-A, it is our role to capitalize the Customer and provide meaningful insights that fuel innovation around service, product development, messaging and experience. The role of Lead Analyst for Customer & Market Insights is integral in helping link Customer behavior to business results in order to inform marketing decisions. We are looking for someone with a passion for using analytic tools and techniques to drive toward insights that will influence business decisions through effective partnerships with internal stakeholders.
Job Function
Marketing
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
10%
Requisition ID
2020-8563
The War for Talent continues to be a top priority for businesses across industries, yet the talent landscape is shifting. Today’s workers have different motivations for career decisions and ever-changing expectations for their full- or part-time employer. As a franchisor, Chick-fil-A, Inc. seeks to support its independent Owner/Operators to win their unique War for Talent and be known as the most caring Restaurants in their communities.   In this role, the Curriculum Lead of LeadWell, will manage and oversee the development of talent best practice stories across the lifecycle of a Team Member (Recruitment, Selection, Orientation, Development, etc…).  This leader must be intuned to the needs of Franchisees and their Talent Directors.  They will create a road map of content, vet best resources to highlight and be responsible for ensuring content is easily accessible to audience.  This leader will focus on third party as well as franchised Operator created solutions and strategies that support fellow Operators in their efforts to create remarkable experiences for over 200,000 Team Members and Team Leaders and share in the most effective way possible.   
Job Function
Marketing
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
30%
Requisition ID
2020-8821
This position is responsible for maintaining the value of Chick-fil-A’s real estate portfolio by evaluating and leveraging Chick-fil-A’s property and operational rights and obligations. 
Job Function
Real Estate
Position Type
Experienced Professionals
City
Irvine
Requisition ID
2020-8302
Chick-fil-A Supply Chain is responsible for ensuring that Chick-fil-A Restaurants receive safe and reliable product in a manner that flows as seamlessly with Restaurant Operations as possible.   As a part of the Chick-fil-A Supply Chain Analytics team, the Supply Chain Sr. Lead Analyst generates actionable insights by combining the data with business knowledge to ensure that all Supply Chain functions have the timely, quality information and applied analysis they need for business decisions supporting Chick-fil-A Restaurant Operators.    This individual will directly support senior Supply Chain leadership with analytics for strategic decision making and action.  This individual will develop and maintain complex models and dashboards, combining various external and internal data sources for benchmarking and insights.  This experienced individual directs their own work with wide latitude while also providing technical leadership to co-workers.  This individual may also select and oversee outside partners.
Job Function
Supply Chain
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
10%
Requisition ID
2020-8783
As a leader in the quick service industry, Chick-fil-A strives to be best-in-class in poultry as well. This role is responsible for managing the incoming Safety and Quality for chicken.   The person in this role will be responsible for understanding the poultry industry – from the farm through processing – and will partner with Chick-fil-A’s suppliers to proactively address issues and solve challenges.   The role will look at supply quality and safety holistically and partner with suppliers to provide solutions to meet Chick-fil-A’s growth needs and product quality and safety standards. With this in mind, the core responsibility of the role is to challenge status quo in order to reach solutions quickly and successfully.  This requires a proactive, self-starter mindset with a tenacious drive to deliver meaningful outcomes.    By leveraging experiential knowledge, and thinking outside of the box for solutions, this role will influence both external partners and internal senior leadership to transform the products sourced by Chick-fil-A from the poultry industry.
Job Function
Supply Chain
Position Type
Experienced Professionals
City
Atlanta
Travel Requirements
60%
Requisition ID
2020-8828

Connect With Us!

Connect with us! We’re always looking for talented minds to join our team. Interested in learning more about Chick-fil-A, but don’t see an opening that’s the perfect fit just yet? Connect with us so we can stay in touch. Want to know more about Chick-fil-A? This video is a great place to start! Chick-fil-A, Inc. Work Full of Life