Chick-fil-A Support Center Career Opportunities

This role within the Digital Transformation and Technology department is a member of the Restaurant Development Agile Team and is responsible for products related to Restaurant Development Technology Solutions. These agile teams deliver a suite of APIs and multiple user-facing applications that establish the foundation of technology for Chick-fil-A's Restaurant Development teams. This role will be focused on delivering maximum value to the organization through these products and will be collaborating with Software Engineers, Systems Analysts, Business Analysts, and Scrum Masters. This role requires a high level of autonomy and influence as it partners with others on the Agile team.

The Sr Project Lead role provides overall leadership of the project management capability on the team by setting vision, defining strategy, and developing and executing tactics to deploy project management services. This role may serve as project manager on Financial Services initiatives; as well as oversee the work of external contractors who serve as project managers on significant Financial Services/Financial Strategy initiatives. This role will engage with third party vendors to identify and select service providers, negotiate rates, oversee onboarding of contractors, manage contractors, and select and terminate contractors. This role provides a high level of autonomy and requires a high degree...

Chick-fil-A is seeking a passionate and experienced technology professional to guide our company's workforce into the age of AI-augmented productivity and innovation. As Generative AI (GenAI) rapidly transforms the global business landscape, Chick-fil-A is committed to leveraging the power of GenAI to empower our employees. Our goal is to create a future of work where AI augments human capabilities, allowing our employees to focus on more fulfilling tasks and flourish in their roles.   This role will serve as a key team member of the GenAI Foundation, leading critical business...

The Treasury Financial Risk Analytics (Capital Markets) team strives to be ambassadors who take calculated risks to provide value-added analysis and maintain a Center of Excellence bounded by forward thinking and integrity.  We aim to tell stories that bridge the gap between data and decision making.  Our team is responsible for mitigating the financial risk for the company. The Financial Risk Analytics team manages credit risk, interest rate risk, commodity risk, currency risk, liquidity risk, payment risk, market risk, bank risk, operational risk, vendor financial health risk, fraud risk, working capital, and economic market risk.  

In the Chick-fil-A Sr. Lead Software Engineer for Analytics role you’ll serve as a team leader, problem solver, mentor, and software engineer with an expertise in data and analytics. We need you to apply the technical experience you have gained in software development to the design, development, and delivery of highly engineered and complex data infrastructure and pipelines. In this role, you would be responsible for managing a cloud-based analytics platform, developing ETL pipelines, and the operational data management of confidential data that will ultimately serve to provide valuable insights and analytics for the business. Working with confidential data, an understanding of designing secured...

Chick-fil-A is looking for a Sr. Lead Front-End Software Engineer - Web Architect to provide technical direction to a number of web products in our consumer portfolio, including our core web ordering experience. In this role, you will work with several teams of talented staff and contract engineers to provide strategic technical guidance for our web applications as we work to keep at the forefront of the industry. You will serve as an expert in web technologies in order to foster consensus around how we build web applications at Chick-fil-A.   Your home base will...

As a Data Project Lead within Enterprise Item Lifecycle Management (EILM), you will be responsible for leadinghighly complex data and analytics strategic project workstreams as a part of larger cross-functional EILM initiatives. You will be working primarily with the EILM Lead to lead teams of Staff from several business units, Digital Transformation & Technology (DTT), Enterprise Data & Analytics (ED&A), contingent workers, and 3rd party vendors on transformation journeys to deliver the most value out of EILM for the enterprise. In addition, you will partner with the EILM Governance Board and Product Working...

As Chick-fil-A Supply and Bay Center Foods continue to scale, we must think strategically about our current capabilities and long-term goals to determine the best talent strategy to meet our growing business needs. The Lead Advisor supports the day-to-day operations of the talent team by administering and ensuring compliance across occupational and...

This role is responsible for leading the quality engineering automation team for the supply chain vertical business lines.  The team automates testing within Chick-fil-A Supply, Bay Center Foods, and upstream pilots. This leadership role is responsible for taking an API centric approach to automate tests of critical business processes across multiple systems related to: - SIT for launch new distribution centers - Regression testing of our integration platform - Regression testing of major SaaS platforms when being upgraded or...

The Restaurant Financial Systems team provides Operators and those who serve them with tools, reports and systems that equip them for profitable growth. We do this by building robust data infrastructure, maximizing the effectiveness of our systems portfolio, and offering those we serve with relevant and timely insights about their businesses. Lead Insights Analysts are responsible for sustaining a high degree of technical/analytical competence and project leadership as they partner with cross-functional Staff teams and Restaurant Operators. Their primary role is to identify and communicate insights for an...

Chick-fil-A’s In-House Agency (IHA) is growing rapidly, in its 5th year as an established department, producing thousands of assets across all channels. The In-house agency streamlines and optimizes the creative and production processes, providing better, faster, cheaper and consistent creative assets to Operators and staff stakeholders. This individual will manage two field facing software systems leveraged by over 3,000 Chick-fil-A Restaurants. First, The Studio, which is the Restaurant facing portion of our Digital Asset Management system and contains thousands of approved marketing assets and customizable templates. Next, management of our Social Media Publisher (SMP) tool which is utilized by...

The Lead Business Analyst will work as part of the Business Process team and is responsible for designing, documenting, and implementing business processes across the network of Chick-fil-A internal distribution centers to ensure that they meet the needs of the business and operate effectively. This individual is responsible for understanding business needs and working with business owners and the IT group to define technical requirements to support those needs. Over the next several years, this role is expected to grow designing, implementing, and evaluating business processes across multiple distribution centers distributing ~$3B/yr. worth of product to Restaurants. This candidate will have the...

In the Chick-fil-A Lead Software Engineer role you’ll serve as a team leader, problem solver, mentor, and expert software engineer. We need you to apply the technical experience you have gained in software development to the design, development, and delivery of highly engineered, complex technical products, serving to both oversee your team and contribute as a member. You will not be responsible for HR management of your team, though –you’ll rather be able to focus on the technical aspects of your team’s growth and delivery. The products for which you will lead the engineering effort are part of the Financial Services domain, specifically supporting tax services. You will be...

Chick-fil-A is looking for a Lead Software Engineer - Customer 360 Data that will serve as the leader to a strong team of data engineers responsible for the data development, management and support of Chick-fil-A's Customer 360 data systems.   Chick-fil-A is in the process of enhancing its data infrastructure, processes, data governance and management with a goal to care for our customers personally. Chick-fil-A has experienced tremendous growth in our digital customer engagement through Chick-fil-A App ordering and in-restaurant scans over the past several years....

As a member of Entity Technology Solutions within Digital Technology and Transformation (DTT), this role leads the design, build and support of financial systems to enable Chick-fil-A's emerging business lines. This role provides technical expertise and thought leadership as it partners closely with Financial Services stakeholders supporting Chick-fil-A Supply, Bay Center Foods, and Chick-fil-A International. In addition, this role partners with other product owners within DTT and other departments to ensure alignment across all system applications and business outcomes.   Our...

As a member of Entity Technology Solutions within DTT, this role leads the design, build and support of talent and HR systems to enable Chick-fil-A's emerging business lines. This role provides technical expertise and thought leadership as it partners closely with Talent, Learning and Development, HR and Payroll stakeholders supporting Chick-fil-A Supply, Bay Center Foods, and Chick-fil-A International. This role partners with other Technical Product Owners within DTT to ensure alignment across all system applications and business outcomes.   Our Flexible Future model offers a...

As a Lead Systems Analyst, you’ll help transform Chick-fil-A’s Restaurant Labor Technology by leveraging your analytical, problem solving, and documentation expertise. As our business grows and Restaurant labor needs increases in complexity, new processes, and systems to support this growth are required to scale and thrive. In this role, you will partner with our Engineering Leads, Restaurant Financial Services, Identity Management, and Payroll teams to implement solutions that enable a growing digital ecosystem including but not limited to a suite of APIs and services to manage Team Member, Schedule, Payroll, and Timekeeping data. As part of a growing cross functional team, you will also help...

Chick-fil-A is committed to providing remarkable customer experiences, and delivery offers a unique and convenient way to achieve this goal. With the rapid advancement of digital technology, delivery has become a significant part of Chick-fil-A’s business and continued growth is expected. By building a comprehensive delivery portfolio that includes both branded In-House delivery services and partnerships with Third-Party Delivery Service Providers (DSPs), Chick-fil-A is positioned to offer a uniquely superior service when compared to the marketplace.   Chick-fil-A is seeking...

Chick-fil-A’s Shared Platforms team has developed a growing set of industry-leading applications (web, mobile, chat, voice) organized under several product portfolios. These applications streamline the Restaurant support experience, as well as provide the backbone for communications and real-time Restaurant performance tools for Operators and Team Members. Each product in a portfolio is nurtured and supported by an independent team of engineers specializing in a variety of frontend and backend technology stacks.   As an engineering leader of one of these DevSecOps teams, you...

The Procure-to-Pay Operations team within Financial Services is responsible for ensuring that all transaction-based financial services associated with Purchase Order writing, Accounts Payable (invoice processing & payment facilitation), and Cash Reconciliation for Chick-fil-A, Inc., Chick-fil-A subsidiaries, and affiliated entities are processed timely, accurately, and in accordance with all applicable policies, compliance requirements & service level agreements. Each Project Lead will have co-ownership of a Capability Pod within Procure-to-Pay Operations with responsibilities including procedural oversight and escalation of transaction-based activities performed by staff or third parties,...