Chick-fil-A Support Center Career Opportunities

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Search Results Page 3 of 9

Requisition ID 2022-12384
Corporate Communications partners across the Chick-fil-A organization to execute effective, compelling internal communications that build culture, drive change and support business goals. The team delivers strategic messages across a variety of digital, video and print platforms to inspire, educate and equip Chick-fil-A Operators and Support Center Staff.   Specifically, this individual will focus on consulting and collaborating with a set of business leaders within Chick-fil-A’s Marketing department to create and execute communications strategies and tactics in support of Operators and Restaurants. Initiatives will include introducing new initiatives, solutions and menu items to Restaurants; creative storytelling to build understanding and trust; event support; and sharing business strategy and vision. To be successful in this role, the communicator must be resourceful, collaborative and able to quickly learn the business, its audiences and their needs.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Corporate Communications
Travel Requirements
15%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12385
The Field Operations Services department at Chick-fil-A, Inc. provides 24/6 support services to over 2,200 quick-service restaurants. As part of the Field Operations Services department, the Team Lead, Restaurant Technology Support is responsible for leading and motivating a team of Level I Analysts who provide IT troubleshooting support to our Chick-fil-A Franchisees – Operators and Team Members.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Help Desk
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12386
The Process Improvement Project Lead is a professional role and part of the Customer Support, Continuous Improvement team. This lead role will assist in designing and implementing new processes for improving our customer support program and its business partners, which include IT, Marketing, New Initiatives across the organization that will impact customers and our own internal teams. This professional role requires a comprehensive knowledge in Lean, Kaizen, Six Sigma, and other business process improvement methodologies. Furthermore, the role requires a solid ability in new process design and redesign as well as statistical analysis.   The Project Lead works with Support Now teams and its business partners to identify pain points using qualitative and quantitative methods. Then, using the appropriate process improvement methodology, the Project Lead will lead, train, and/or assist in the project by giving them a holistic approach to measuring, improving, and documenting processes. The Project Lead must have excellent communications skills and the ability to quickly influence and move forward the creation of processes and projects that have been identified for continuous improvement. With these skills, the Project Lead will use a consultative approach with strong business acumen to complete these projects, which can be intra- or inter-departmental.   Projects taken on by the Project Lead are expected to yield significant results in increased productivity and quality. Also, it should result in improved customer support and increased skills and effectiveness across the team, function or enterprise.   CFA Help Overview Customer Support is an essential sub-department of Support Now within Field Operations. We provide support to our end customers and quick-service restaurants by making it easy for our customers to get answers, solve problems and identify opportunities. We measure success by the experience, speed, and accuracy we deliver with each interaction. The services we offer include general support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees and Customers. We also focus on continuous improvement, strategy, and insights to make things better for today and where Chick-fil-A is headed tomorrow.   If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Help Desk
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12390
Chick-fil-A’s In-house agency is growing rapidly, entering its 4th year as an established department, producing hundreds of assets across all channels. The In-house agency streamlines and optimizes the creative and production processes, providing better, faster and cheaper creative assets to Operators and staff stakeholders.   The In-house team manages video and photo productions weekly in a state of art sound stage/photo studio (The Roost) located in the Chick-fil-A Support Center offices, which streamlines and optimizes the production process with film, edit, retouch and culinary capabilities on-site. The space can accommodate multiple productions at once and includes 2 edit-bay stations for real time feed and edit. The team is investing continuously in equipment, software and technology to support the business and creative needs.   The Cinematographer/Editor/Motion Graphics Designer role is critical to the IHA team vision, and will fulfill a unique skillset, not yet established on the team. Their duties will be hybrid in nature encompassing three areas of expertise: - Cinematographer: duties will include assessing scripts, partnering with the creative team and producer, to plan the best production options. He/She should be able to recommend filming angles, lighting options and other techniques to the creative team, and be able to work with the post-production team, to ensure all post needs are accounted for during the shoot. Should be detail-oriented and demonstrate good creative intelligence. Outstanding candidates are easily inspired, have a strong vision and the ability to communicate that vision to the director and crew.    - Editor: assemble recorded video/audio footage into finished story matching the Creative's team vision and representing Chick-fil-A as a premium brand. Videos range from :05 and :15 social media assets to :30 TV commercials to :90 .com stories - all customer facing advertising and communications. An eye for detail, sound and visual storytelling and VIS/branding consistency are key for this role.   - Motion Graphics Designer:  create complex graphics, animation and live video content for various media. Projects include title and post-production work, as well as multimedia campaigns for use in a variety of materials. Videos are published across a variety of outlets like Social Media (9:16, 4:5, 1:1), TV commercials (16:9) as well as content for chick-fil-a.com site (various sizes), so must be able to generate graphics across all platforms and specifications.
Job Function
Marketing
Travel Requirements
20%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12420
The Training Development Program (TDP) Leader is a member of the Learning Programs & Delivery Team and is primarily responsible for the entire TDP participant employee life cycle and the execution & relevancy of the TDP Program. The TDP Leader is responsible for leading, coaching and developing TDP participants. TDP is a 36-month experience with focus on preparing participants to lead training experiences across multiple audiences (i.e.Operators, Team Members, Restaurant Leaders, Licensee Partners and Staff) and modalities for CFA essential learning programs and business initiatives.
Job Function
Learning & Development
Travel Requirements
20%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12430
The Lead, New Restaurant Advisor is responsible for developing and overseeing the deployment of the external communications strategy (including all public relations and marketing activities) for new restaurant openings. This position reports directly to the New Restaurant Team Lead and requires a close partnership with Field Operations as well as Real Estate.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Marketing
Travel Requirements
30%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12438
The Corporate Accounting Policy team exists to ensure the Company’s financial reporting compliance objectives are achieved through the areas of technical accounting research, accounting policy and internal assurance. The Lead Technical Accountant is a professional role that will be responsible for conducting accounting research and providing technical accounting support to cross-functional team members in a timely manner. This role will advise relevant stakeholders on technical accounting issues for appropriate GAAP treatment, including new accounting pronouncements and other complex accounting matters as they arise. This role will partner with the Corporate Financial Reporting team in contributing to the Company’s external audit, including leading the preparation of the year-end audited financial statements, accompanying financial statement disclosures and other supporting audit documentation. This individual will also support the other members of the Corporate Accounting Policy team, contributing to the preparation and review of key accounting policies and assisting with ongoing internal controls activities.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Accounting/Financial Services
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12468
The Lead Analyst is a member of the Total Rewards team within the People & Planning Department and will have primary responsibility for analytical work related to the maintenance of the Talent Management System, including compensation and rewards programs, in support of Chick-fil-A Support Center Staff and Staff in our vertical businesses.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Human Resources/People
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12516
The IT Planning and PMO Project Manager will support the IT Planning team for IT initiatives across Chick-fil-A’s Distribution and Production businesses.  The position will assist with the execution and management of IT projects within the defined scope, work with business and IT leadership to establish project goals, objectives and deliverables and help drive IT organizational optimization as the IT organization grows and scales to support these rapidly growing businesses.    As part of the Chick-fil-A Supply/Bay Center IT leadership team, this individual will report directly to the Sr. IT Planning and Operations Project Lead. In addition to the above responsibilities, this individual will have responsibility for the following functional areas:   About Chick-fil-A Supply   Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12550
Chick-fil-A, Inc. has a stated intent to expand business interests through the creation of complementary, expansive, and innovative domestic and global entity businesses. Chick-fil-A International, Chick-fil-A Supply, Bay Center Foods are current entity businesses that have emerged from this strategy. This expansion program requires technology and infrastructure services that support the diverse business environments and requirements inherent in global expansion (multi-lingual, multi-currency, etc.) and vertical integration through entity businesses. One group of these services are the implementation and maintenance of network and other critical operational technologies. This role will leverage expertise to design, build, and maintain complex LAN, WAN, and cloud infrastructure. The role will also influence and contribute to strategic planning to continuously improve the networking services delivery to support Chick-fil-A’s rapidly growing entity businesses. The role will report to the Entity Technical Services (ETS) leader, serve as part of the Entity Technical Services Common Services team, and will partner closely with other ETS staff and across the Digital Transformation and Technology (DTT) department. The position is based in Atlanta, GA.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
20%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12597
As Chick-fil-A Supply and Bay Center Foods continue to scale, we must think strategically about our current capabilities and long-term goals to determine the best talent strategy to meet our growing business needs. The Lead Advisor supports the day-to-day operations of the talent team by administering and ensuring compliance across occupational and non-occupational related leave of absence programs, return to work processes and accommodations. The Lead Advisor will be responsible for staying current on payroll and timekeeping-related legislative and regulatory changes and work with the relevant teams to make necessary changes to practices. About Chick-fil-A Supply and Bay Center Foods Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care. For more information, visit cfa-supply.com.   
Job Function
Human Resources/People
Travel Requirements
25%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12622
Technological advancements and Customer demands for convenience are creating challenges and opportunities for restaurant brands. Specifically, the advent of On-Demand Delivery has the potential to be a growth platform for brands that respond well and a disruptor for brands that are slow to act.   The Project Lead, Delivery Logistics will play a critical role in Chick-fil-A’s effort to build scalable and differentiated delivery capabilities. With an understanding of data, business, technology, and operations, the ideal candidate will bring an analytical mindset to identifying opportunities and solving complex problems. The Project Lead will act as a product manager to software development teams, designing requirements for the Delivery Logistics Engine, which is comprised of the algorithms that power the delivery experience. In addition, this individual will lead analytics projects to optimize on-demand delivery fleet.   The role requires an ability to coordinate work across functions, working with process engineers, software developers, data scientists, restaurant Operators, and more to achieve shared goals. Success in the role will require a willingness to spend time in both spreadsheets and restaurants. This leader should have a high degree of comfort with ambiguity and be ready to turn on a dime as the marketplace evolves. This leader will serve as a subject matter expert for delivery, responsible for serving Chick-fil-A Restaurant Operators as they navigate a complex delivery marketplace. The leader will become one of the organization’s leading experts on on-demand logistics in service of making Chick-fil-A the “#1 Delivery Experience Brand.”   This role is part of the On-Demand Delivery Platform, which is on the Business Incubation team, and reports to the Innovation & New Ventures department.
Job Function
Marketing
Travel Requirements
30%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12635
The Continuous Improvement Project Lead is a professional role and part of the Support Now Continuous Improvement team. This lead role will assist the Principal Team Leader in implementing and expanding the continuous improvement program to CFA HELP and its various internal business partners and vendors. This professional role requires a comprehensive knowledge in Lean, Kaizen, Six Sigma, and other process improvement methodologies. Furthermore, the Project Lead will be proficient in data collection and statistical analysis.   The Project Lead works with HELP and its business partners to identify pain points using qualitative and quantitative methods. Then, using the appropriate process improvement methodology, the Project Lead will lead, train, and/or assist in the project by giving them a holistic approach to measuring, improving, and documenting processes. The Project Lead must have excellent communications skills and the ability to influence project teams. With these skills, the Project Lead will use a consultative approach with strong business acumen to complete these projects, which can be intra- or inter-departmental.   Projects taken on by the Project Lead are expected to yield significant results in increased productivity and quality. Also, it should result in improved Operator support and increased skills and effectiveness across the Support Center.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Help Desk
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2021-10342
UI Platform Engineering is a strategically important component to Chick-fil-A’s overall Product Engineering success. We’re staffing up this team to focus on ensuring our UI Platform serves the needs of all of our products and customers, by creating and aligning our various product lines on Chick-fil-A’s Design system. The position requires strong front-end development skills and a passion for intuitive, consistent and efficient developer & user experience. This is a unique opportunity for self-motivated individuals, and our team culture empowers you to take ownership of your features or components.   At CFA you will have the opportunity to work on the latest and greatest technical environments helping design the user interface for projects that use technologies like Machine Learning, Artificial Intelligence, Internet-of-Things and more.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2021-10433
The Corporate Financial Reporting team is responsible for reporting the financial activity of Chick-fil-A Inc. and its subsidiaries on a monthly and annual basis, according to U.S. GAAP requirements. As the footprint of Chick-fil-A, Inc. and related entities continues to grow, the need for transparency into the direct & indirect costs incurred to support each entity will likewise increase. This role is responsible for managing the shared financial costs and/or services provided to our subsidiaries and related entities. The Intercompany Accountant will work cross-functionally with leaders across multiple business lines and Chick-fil-A, Inc. departments to coordinate accounting, budgeting, and reporting on shared costs and/or services. The role will work with limited supervision to calculate the fees, coordinate with stakeholders, and make reporting available to leadership.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and commu
Job Function
Accounting/Financial Services
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2021-10862
The Full Stack Senior Mobile App Engineer role is a senior software engineer that contributes both on the front end of an Androd and IOS mobile app in addition to implementing the microservices based backend. In this role, you’ll serve as a senior engineer on an agile DevOps team, driving engineering and operational excellence.  The initial focus of the role will be on the front end development with backend responsibilities growing over time.   About Chick-fil-A Supply and Bay Center Foods As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.   The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components: - Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants - Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants
Job Function
Information Technology
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-11247
As a Senior Systems Analyst, you will join a team responsible for supporting technology for Chick-fil-A’s Corporate Workforce. As our business grows in sales and complexity, new processes and systems to support those processes are required to scale and thrive. In this role, you will serve as a liaison between Digital Transformation and Technology and Organizational Planning, providing technical and functional solutions to support Chick-fil-A’s growth.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
5%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-11292
Chick-fil-A is rolling out one of the largest Kubernetes deployments in the industry to support Internet of Things and Edge Computing use cases in our 2500+ North American restaurants. We need an experienced, passionate Software Engineer to support the existing infrastructure, help scale up components during rapid growth and build new capabilities to help support increased capacity and better decision making in the restaurants.   The Experienced Software engineer role in this rapidly evolving space requires skills in a broad range of technologies as well as the passion for continued learning and research into standards, best practices, and new technologies.   Day to Day activities of this role include developing new capabilities, supporting existing infrastructure, continually improving systems to support rapid growth, collaborating with clients and other teams, and working to share knowledge and best practices with others.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
0%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-11733
This senior engineer role is focus on creating automation for our QA team that tests business processes that cross web bases SaaS system, API’s, and custom developed web and mobile solutions.  We are investing in automation that will influence multiple growing businesses and will be implemented in an AWS cloud-based environment.  This engineering role will give you the opportunity to continue your professional development and enable you to make impactful contributions in a fast-paced, dynamic environment.    About Chick-fil-A Supply As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.   The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components: -  Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants -  Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-11793
Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities.  We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.    HELP’S Application Support & Problem Management (ASPM) team is a dynamic group of senior customer technical support analysts. The Senior Specialists on this team specialize in different technical applications (mainly aligned to DTT). The ASPM team serves as the resident specialized analysts for the HELP department, who lead the representation of their respective applications for training, coaching, knowledge management, ticket escalations, and partnering with DTT to be as knowledgeable as possible to communicate and support new products, updates, and managing issues. In addition to application support, the ASPM Team serves as Support Now's SMEs for Problem Management during outages/wide-spread issues that yield major cases and problem tickets. We are looking for friendly, enthusiastic people who enjoy serving others. You must be motivated, work well under pressure and provide second-mile service. Our team is responsible for providing support to our Chick-fil-A franchisees in point-of-sale software and hardware, mobile ordering, kitchen production and our financial, supply chain and scheduling applications. Our service desk environment offers cutting edge technology, an onsite mock restaurant training facility, a professional work culture and many perks above other help desks.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.  
Job Function
Help Desk
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta