Chick-fil-A Support Center Career Opportunities

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Requisition ID 2023-13247
Chick-fil-A, Inc. is a quick service restaurant industry leader and recently named America’s number one chicken chain. With 45 consecutive years of positive sales growth, Chick-fil-A has set itself apart by pioneering innovations and delicious products—including the ever-popular Chick-fil-A® Chicken Sandwich.  Headquartered in Atlanta, GA, we offer the advantage of a personable work environment with a national brand reach.   The Field Operations department at Chick-fil-A, Inc. provides support services to over 2,900 quick-service restaurants. As part of the Field Operations department, the Support Now team provides technical and general support to Chick-fil-A Franchisees and customers.  They support point-of-sale software and hardware, restaurant Wi-Fi, financial software, labor scheduling application, mobile ordering, the kitchen production system, and many other technologies our franchisees use.   As a member of Support Now’s Experience and Special Projects team, the Communications Lead will create and execute communication plans to build the team’s culture and inform, inspire, and equip staff to provide best-in-class support for restaurants and customers.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 
Job Function
Help Desk
Travel Requirements
5%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-13249
The Supply Chain Partner Experience team enables the overall Supply Chain organization in meeting their goals and objectives by developing capabilities for our external partners (ex. suppliers and distributors).  Within the Partner Experience team, the Partner Integration team is developing the people, processes, and technology to enable Supply Chain’s partner policy management capability.   This role plays an important part in developing and operating a policy lifecycle management process.  The policies developed by this role will be written for our supplier, distributor, and service provider partners.  The intent of this work is to provide greater clarity of our expectations and business objectives, leading to tighter strategic and operational integration with our partners.   
Job Function
Supply Chain
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-13311
The Business Analyst – Warehouse Management Systems role is responsible for testing data flows, issue resolution, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Offsite Thawing Pilot.  This person also partners with each area of the Business to define, document, and consult on functional and technical requirements to support daily Operations and enable future growth of each Business. As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants. The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components: - Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants - Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants   About Chick-fil-A Supply   A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants.   Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.   This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.
Job Function
Distribution
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-13312
Talent is the top priority for businesses across all industries as we are in a worldwide talent shortage. The talent landscape is shifting. Today’s workers have different motivations for career decisions and ever-changing expectations for their full- or part-time employer. Chick-fil-A, Inc., in its effort to be the world’s most caring company supports independent Owner/Operators in navigating the talent challenge and landscape. Specifically, the Team Member Experience department within the Marketing department equips and inspires franchised Operators to deliver an elevated applicant and Team Member Experience. This role is part of the Team Member Experience sub-department.   In this role you will be responsible for supporting Chick-fil-A's Apparel and Appearance program which impacts the experience of nearly 400,000 Team Members and Team Leaders each year. You will leverage your project management expertise in partnering closely with the Apparel and Appearance Program leader to ensure delivery of the industry's best program. You will lead multiple enterprise-level Apparel and Appearance projects annually in partnership with Team Member Experience; Supply Chain; Service & Hospitality; Field Operations; Satellites; International; Chick-fil-A Delivery; S. Truett Cathy (STC) Brands; The Cathy Family and multiple external vendors, just to name a few. Ultimately, in this role you will leverage your project management prowess to ensure that both our Team Member and Customer experience with our Apparel and Appearance program, remains a brand differentiator and a competitive advantage for Chick-fil-A, Inc.   As a leader within the Apparel and Appearance program you will oversee impactful, enterprise-level, cross-functional projects that will significantly impact Team Members within Chick-fil-A Domestic, Chick-fil-A International, Chick-fil-A Delivery, Little Blue Menu and STC brands. Your broader team will be at the center of ensuring we have a best-in-class Apparel and Appearance Program that scales with business growth. The ideal candidate will be well versed in project management, leadership, strategy and influence.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Marketing
Travel Requirements
20%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-13334
The Supply Chain Operations Technology Team is part of Chick-fil-A's Digital Transformation & Technology (DTT) organization and is responsible for Supply Chain related technology and data solutions serving Chick-fil-A Restaurants, Suppliers, and Distribution Partners. As Chick-fil-A continues to grow both domestically and abroad, new technologies are needed to help scale critical Supply Chain operational systems and processes.   As a Technical Product Owner (TPO), you will join an Agile based development and operations (DevOps) team responsible for implementing and supporting solutions that enable Restaurants to effectively utilize Chick-fil-A's Supply Chain. In addition, you will work closely with Supply Chain business partners to optimize existing processes, systems, and integrations that are critical to Chick-fil-A's supplier and distribution network. Your scope of responsibility will directly impact Chick-fil-A's ability to better serve Restaurants with a more reliable and efficient global Supply Chain.   The ideal candidate will possess a strong technical background with relevant project, program, or product management experience, have a proven ability executing both strategically and tactically, and be excited to work on critical products enabling Chick-fil-A's Supply Chain transformation journey. This role offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. This role's primary location is at Chick-fil-A's Corporate Headquarters in Atlanta, GA.   Our Flexible Future model offers a healthy mix of in person and remote work, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
5%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-13388
The Project Lead is responsible for serving as the enterprise-wide program manager for a portfolio of projects to add suppliers, facilities, lines, and raw materials to keep up with and get ahead of Chick-fil-A’s aggressive growth. Working on behalf of Chick-fil-A’s Sourcing Leads, this role is responsible for leading cross-functional and external partners including Supplier Quality & Safety, Packaging, Menu Services, Customer & Market Insights, Field Operations, and others through validation and launch of additional lines of supply for an array of food and packaging products used by Chick-fil-A Restaurants. Further, the Project Lead is responsible for project in-take, scoping, timelines, driving alignment of sequencing and prioritization, and reporting on all active and pipeline projects.
Job Function
Supply Chain
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-13422
As Chick-fil-A Supply continues to scale, we must think strategically about our current capabilities and long-term goals to determine the best talent strategy to meet our growing business needs. The Learning Coordinator will support the training, growth and development of our distribution center staff through learning design and execution.   About Chick-fil-A Supply Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care. For more information, visit cfa-supply.com. 
Job Function
Human Resources/People
Travel Requirements
30%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-13424
Join a small family of cybersecurity advisors who aid their colleagues across the company to become more aware of cybersecurity best practices in each user's role and projects while coordinating response to emergent system vulnerabilities. As part of Cybersecurity Consulting within the Digital Transformation and Technology (DTT) department’s cybersecurity team, you will be expected to exercise initiative and influence as you work independently with technical and non-technical colleagues under occasional guidance as needed by a senior team leader. You will be navigating complex issues related to multiple interrelated platforms and collegial relationships at all levels of management for various systems and initiatives. You will be responsible to advise your colleagues on best practices to establish security in multiple business areas and remediate security gaps in existing projects that span all current and imagined technologies, especially in mobile and cloud environments. Your team's work encompasses the traditional functional cybersecurity practices of awareness training, information systems security management, and vulnerability management, so you will get to influence security day to day and strategically across all business areas of the company.   Our Flexible Future model offers a healthy mix of in person and remote work, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-13425
Join a small family of cybersecurity advisors who aid their colleagues across the company to become more aware of cybersecurity best practices in each user's role and projects while coordinating response to emergent system vulnerabilities. As part of Cybersecurity Consulting within the Digital Transformation and Technology (DTT) department’s cybersecurity team, you will be expected to exercise initiative and influence as you work independently with technical and non-technical colleagues under occasional guidance as needed by a senior team leader. You will be navigating complex issues related to multiple interrelated platforms and collegial relationships at all levels of management for various systems and initiatives. You will be responsible to advise your colleagues on best practices to establish security in multiple business areas and remediate security gaps in existing projects that span all current and imagined technologies, especially in mobile and cloud environments. Your team's work encompasses the traditional functional cybersecurity practices of awareness training, information systems security management, and vulnerability management, so you will get to influence security day to day and strategically across all business areas of the company.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-13427
Talent continues to be a top priority for businesses across industries, yet the talent landscape is shifting. Today’s workers have different motivations for career decisions and ever-changing expectations for their full- or part-time employer. Chick-fil-A, Inc., in its effort to be the world’s most caring company supports independent Owner/Operators in navigating the talent landscape. Specifically, the Team Member Experience subdepartment within Marketing supports franchised Operators in their efforts to find, develop and launch top talent who fuel business growth and positively impact the world.    As the Project Lead, Team Memeber Appreciation, you will support franchised Operators in their efforts to show appreciation to their Team Members through multiple optional activations. These activations include efforts focused locally, at the market level, and nationally. A hallmark of success for this Project Lead will be the ability to iterate on existing programs, such as Team Member Appreciation local activations, Market-level Team Member Events, and more innovative and breakthrough offerings.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Marketing
Travel Requirements
20%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-13443
The Chick-fil-A Tax Department is responsible for tax compliance, technology, special projects, research and audit defense functions for independently owned franchised restaurants and corporate activities. We exist to provide tax planning, regulatory reporting and consulting to stakeholders, governments, external auditors, and business leaders. As we grow in complexity and global footprint, we seek to influence business decisions, reduce tax liability, and mitigate risk.   This International Lead Tax Accountant’s role is essential to the international tax reporting function and requires coordination with other functional groups and outside consultants. This role’s primary responsibility will be to support the Tax Department’s Income Tax Compliance function by reviewing the corporate income tax returns of CFA, Inc’s international subsidiaries. The role will contribute as part of a team while also leading individual projects with respect to the preparation and filing of International corporate income tax returns, estimated payments and extensions. This role will also assist in various other international tax functions including planning and research.   Our Flexible Future model offers a healthy mix of in person and remote work, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Accounting/Financial Services
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-13459
A Lead Business Analyst in the Digital Transformation and Technology department acts as the “bridge” between business challenges and technology solutions.  They work with functional partners to understand how data-driven changes to process, products, services, software, and hardware can improve efficiencies and add value.    In this role, the Lead Business Analyst will be responsible for creating technology solutions that ensure our Direct-to-Consumer (D2C) digital ordering and membership experiences are "Radically Convenient, Remarkably Human." Responsibilities include leading the creation and execution of cross-functional technology initiatives that expand our ordering and engagement capabilities, partnering closely with Customer Digital Experience, Brand Advertising & Media, Innovation & New Ventires teams while collaborating heavily across many product teams to launch strategic solutions.   Successful execution will result in scalable and integrated solutions for Chick-fil-A.  These solutions will provide Customers with remarkable experiences, Chick-fil-A restaurant Operators with new entrepreneurial opportunities, and the business with new avenues for future growth in digital and on-demand economy.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-13460
The Lead Restaurant Technology Advisor role serves as an advisor between Chick-fil-A Restaurant Owner/Operators and the Digital Transformation and Technology Department (DTT) at Chick-fil-A’s Support Center. The main responsibility of the role is to advise with Chick-fil-A Owner/Operators and their teams enabling them to maximize their utilization of technology solutions to achieve business goals. Successful outcomes will be achieved through thoughtful orchestration and facilitation of meaningful business discussions to drive alignment between Operators and DTT technology offerings. This role will require the development of a network of key technology leaders and Support Center consultants to provide effective solutions to Operators, Restaurant leaders, and Field Staff.  This role is part of the Operator Experience team within the DTT department at Chick-fil-A.  The role provides the opportunity to work with Operators and their teams at Restaurants and other meeting venues across the United States.    Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
50%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-13462
As a Lead Systems Analyst, you will contribute your design, analytical, and problem-solving skills to help transform Chick-fil-A Inc's (CFA's) financial applications.   You will be the trusted partner between the Digital Transformation & Technology (DTT) department and the Financial Services (FS) department, learning about their business processes and requirements, achieving their goals, and making the dreams of FS, DTT, and CFA a reality.   In this role, your primary focus is innovation and emerging technologies. Your secondary focus is reporting and analytics (e.g., Data Lake) and traditional responsibilities of a systems analyst (e.g., overseeing integration development and support).   The goal of this role is to increase the speed by which FS explores, learns, and applies emerging technologies to achieve business outcomes. This role is expected to develop partnerships with FS's innovation team and co-create the solution. This role's goal is to help FS and DTT increase the speed of innovation work, reducing techno-functional obstacles.   Other high-level details: - A wide range of engagement/collaboration across DTT and FS and their subject areas (e.g., from working with Architects to Machine Learning Operations to Treasury to Tax) - Work assignments involving technology that is new or in its early stages of adoption at CFA (e.g., Blockchain; Machine Learning) - Work assignments may not have a clear solution or precedent - requiring ingenuity and high degree of autonomy and tolerance to uncertainty   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2021-10342
UI Platform Engineering is a strategically important component to Chick-fil-A’s overall Product Engineering success. We’re staffing up this team to focus on ensuring our UI Platform serves the needs of all of our products and customers, by creating and aligning our various product lines on Chick-fil-A’s Design system. The position requires strong front-end development skills and a passion for intuitive, consistent and efficient developer & user experience. This is a unique opportunity for self-motivated individuals, and our team culture empowers you to take ownership of your features or components.   At CFA you will have the opportunity to work on the latest and greatest technical environments helping design the user interface for projects that use technologies like Machine Learning, Artificial Intelligence, Internet-of-Things and more.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2021-10862
This mid-level engineering role is a software engineering role that integrates and implements custom business logic for our most critical systems using a cloud-based workflow engine.  The role will give you the opportunity to continue your professional development and enable you to make impactful contributions in a fast-paced, dynamic environment. In this role, you will work as a core contributor on a small DevOps team that solves large scale problems using the latest cloud technologies. You will actively contribute in every part of the development lifecycle, from design and development to CI/CD and delivery.   About Chick-fil-A Supply As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.   The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components: - Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants - Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-11927
Do you love Android and Kotlin? Do you obsess over great Customer experiences? Are you passionate about building great Android applications using the latest approaches with Kotlin, Compose and Coroutines? Chick-fil-A is looking for a Sr. Software Engineer to join theCustomer Technology Team to help work on the Chick-fil-A One Application and more.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12209
As a Sr. Systems Analyst on the Identity & Access Management team, you will join a growing team responsible for the Provisioning and Governance of all Identities at Chick-fil-A. We are focused on building and implementing highly complex technical solutions that will simplify how various users are defined, what systems they need to be provisioned to, and what accesses they need inside of those systems. As our business grows in size and complexity, the need for efficient provisioning and reliable access becomes increasingly important. In this role, you will have the opportunity to simplify and improve provisioning and governance processes of both Chick-fil-A Restaurants and the Corporate Workforce.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12801
Chick-fil-A is rolling out one of the largest Kubernetes deployments in the industry to support Internet of Things and Edge Computing use cases in our 2500+ North American restaurants. We need an experienced, passionate Software Engineer to support the existing infrastructure, help scale up components during rapid growth and build new capabilities to help support increased capacity and better decision making in the restaurants.   The Experienced Software engineer role in this rapidly evolving space requires skills in a broad range of technologies as well as the passion for continued learning and research into standards, best practices, and new technologies.   Day to Day activities of this role include developing new capabilities, supporting existing infrastructure, continually improving systems to support rapid growth, collaborating with clients and other teams, and working to share knowledge and best practices with others.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
0%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12822
In this role you will have the daily opportunity to directly impact the user experience for millions of Chick-fil-A customers.  This engineering role will be tasked with designing and implementing solutions for Chick-fil-A's MenuDNA team.  This team is responsible for enterprise Menu and Pricing systems that power our Digital Commerce ecosystem.  This includes the Chick-fil-A mobile application, Chick-fil-A.com digital experiences, digital menu boards, and the point-of-sale devices in all Chick-fil-A restaurants - all of our commerce channels.  The team will provide APIs used by the different customer channels and provide administrative interfaces for our restaurant users and corporate staff to manage the menu and pricing data.  This product area will include three different streams of work - Menu Builder, Menu Publishing, and Pricing.  This engineering role will also work very closely with our other engineering teams to power the promise of our brand through all digital channels.   You'll serve as an expert problem solver and software engineer for the MenuDNA team. You will apply the technical experience you have gained in software development to the design, development, and delivery of highly engineered, complex technical products.
Job Function
Information Technology
Travel Requirements
5%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta