Chick-fil-A Support Center Career Opportunities

As part of the Customer & Market Insights team at Chick-fil-A, it is our role to power Customer-informed decisions by providing meaningful insights that fuel innovation around service, product development, messaging, and experience. The role of Senior Lead Insights Analyst for Customer & Market Insights is integral in helping link Customer behavior to business results in order to inform marketing decisions. This role is responsible for providing analytics that guide intentional growth for Chick-fil-A’s order fulfillment channels with a focus on owned and third party delivery. We are looking for someone with a passion for using analytic tools and techniques to...

Department Overview: Support Now is an essential sub-department of Field Operations. We provide support to users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities.  We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for...

The Financial Solutions Lab (FSL) Sr. Lead Data Engineer is a professional role focused on executing the Financial Services strategy by managing and leading complex projects to translate important Financial Services business needs into value-adding data solutions which provide data driven insights and inform important business decisions.   The Sr. Lead Data Engineer will lead FSL data solutions with excellence, ensuring solutions are fit-for-purpose, resilient, efficient, and consistent to establish and maintain trust and steward the data culture in Financial Services.  

This role is responsible for leading the quality engineering automation team for the supply chain vertical business lines.  The team automates testing within Chick-fil-A Supply, Bay Center Foods, and upstream pilots. This leadership role is responsible for taking an API centric approach to automate tests of critical business processes across multiple systems related to: - SIT for launch new distribution centers - Regression testing of our integration platform - Regression testing of major SaaS platforms when being upgraded or...

Chick-fil-A is looking for a Lead Software Engineer - Customer 360 Data Application that will serve as the leader to a strong team of Software Engineers responsible for the application development, data management and support of Chick-fil-A's Customer 360 data systems.   Chick-fil-A is in the process of enhancing its data infrastructure, processes, data governance and management with a goal to care for our customers personally. Chick-fil-A has experienced tremendous growth in our digital customer engagement through Chick-fil-A...

The Engineering Group within Chick-fil-A, Inc. focuses on "Innovating Revolutionary System to Care for Operators, Team Members, and Customers" in all 3,000+ restaurants. The unique needs of Chick-fil-A restaurants have necessitated the development of unique equipment solutions to solve challenges related to capacity, complexity, that meet our rigorous quality standards.   The Test Laboratory Engineer will oversee the testing and qualification of kitchen equipment, ensuring it meets the highest standards of...

As part of the Customer and Market Insights team at Chick-fil-A, it is our role to power Customer-informed decisions by providing meaningful insights that fuel innovation around service, product development, messaging, and experience. The role of Lead Insights Analyst for Customer & Market Insights is integral in informing marketing decisions by linking Customer behavior to business results. We are looking for someone with a passion for using analytic tools and techniques to drive toward insights that will influence and power business decisions through effective partnerships with internal stakeholders.  

The CommercePoint Program at Chick-fil-A is responsible for designing, building, and maintaining the next generation commerce platform to support the entirety of Chick-fil-A's customer transactions. This position will be responsible for leading the technical design and implementation of in-store services to support various commerce functions, including but not limited to interaction with smart kitchen components, demand management, and legacy platform integration.   As a Lead Software Engineer, you will be a...

The Chick-fil-A Support Center is launching a new project-based role that is part of the Restaurant Development Team within the Field Support Technology, Data & Insights team. This Project Full-time role is a TEMPORARY, full-time position up to a maximum of 36 months. The Field Support Technology, Data & Insights team is responsible for supporting Restaurant Development and Field Operations by developing business intelligence applications, reports, and queries that provide relevant, timely and insightful information to support decision making and improve operational performance at our Restaurants. As a Lead Insights...

Chick-fil-A, Inc. has a stated intent to expand business interests in Canada, Puerto Rico and to the EMEA and APAC regions. As a result, Chick-fil-A is seeking a Lead Software Engineer to build custom solutions for our International Technology Strategy.   In this role, we are seeking an exceptionally talented Lead Software Engineer to spearhead and support solutions for our International Solutions starting with Canada and Puerto Rico Divisions. The International Technology Ecosystem team currently operates as a start-up within an Enterprise. As this team works to bring Chick-fil-A...

The Restaurant Commerce Ecosystem is a suite of technology products designed to facilitate the sale, production, and fulfillment of Chick-fil-A offerings in a digitally driven, market ecosystem environment. Chick-fil-A is on a multi-year journey to modernize these technology products that are used by Operators and Team Members to serve millions of customers every day, at the Restaurant and away from the Restaurant.   Chick-fil-A aims to provide industry-leading technology products for use by our Team Members, products that leverage a combination of highly adaptable, scalable, and...

The Sr. Insights Analyst is a professional track role whose primary role is to identify and communicate insights for an assigned scope of business through the transformation, visualization, and critical evaluation of data through descriptive, diagnostic, and select predictive methods relying on CFA’s established analytics tooling stack. This role will be expected to provide analytical support for multiple related projects or workstreams across Supply Chain functions, including those with dependencies on other departments. It will require acting as a Subject Matter Expert in a broad suite of standard data, methods, and tools, including complex features. The Sr. Insights Analyst may receive...

The Restaurant Cash Management team facilitates and provides accounting support for end-to-end Restaurant payment processes and cash management insights. This professional level role requires an individual who will support for Restaurant Cash Management and Payroll Services for International Restaurants. Individual will be responsible for providing cash management, payroll, payment and reconciliation support for Puerto Rico Chick-fil-A Operators.  This role requires daily interaction with our Franchisees, the individual must have a customer service mindset and will provide 2nd mile service to Operators, team members, staff, and 3rd party vendors.  

The Corporate Financial Reporting team is entrusted with preparing and reporting the financial activity of Chick-fil-A, Inc., and its subsidiaries on a monthly and annual basis, according to Generally Accepted Accounting Principles (GAAP), for internal and external requirements.   The Corporate Financial Reporting team is looking for a natural problem-solver who is independent, coachable, detail-oriented, and continually seeking process improvement.  This position requires strong technical accounting skills, analytical abilities and excellent communication skills.