Chick-fil-A Support Center Career Opportunities

As a Principal Advanced Analytics Portfolio Lead, you lead the work to successfully scope, develop, launch and integrate into the business a substantial portfolio of advanced analytics products stewarded by the Advanced Analytics (AA) team within Enterprise Data & Analytics (ED&A). You will own the development of the vision and strategy for the products within this portfolio, plan for and lead their successful execution, and act as the primary representative of this portfolio to the business. This requires a person who has an entrepreneurial spirit and agile mindset with the enthusiasm and ability to develop trusted relationships and influence leaders and colleagues across the enterprise,...

The Employee Relations Manager will serve as the leader of the Employee Relations Investigation Team. The Employee Relations Manager will oversee the assignment, management, and direction of Employee Relations investigations. This role is responsible for directing the work of Employee Relations Advisors to mitigate risk and develop solutions to complex talent matters while serving as an ambassador for a civil work environment for Staff.  In conjunction with senior leaders in Talent, this leader will influence the implementation of strategies to mitigate risk and protect the enterprise's culture.   

This position is responsible for developing comprehensive, location-based market plans that drive strategic and tactical growth priorities across Regions/Area Support Teams (“ASTs”). The role includes working in close collaboration with partners across the business in order to influence and drive the most effective strategic location solutions (new site selection, existing restaurant asset strategy, cross-platform) that will best support our Owner/Operators and the communities they serve. The position requires ownership and communication of comprehensive local, regional, and national strategic plans, enabling Chick-fil-A to make the best decisions possible for short and long-term restaurant...

The National Alignment team was established to partner with ER Real Estate and Strategic Reinvestment to support the development and construction of major capital investments at existing restaurants. The Principal Program Lead role will be responsible for assessing, planning, and implementing program changes as well as establishing efficiencies for the entire program. They will require a “can do” “get it done” attitude with the ability to bring others along in the process. This person will contribute innovative thinking and imagine future needs.   Our...

The International Marketing Team exists to support the growth of the Chick-fil-A Brand outside of the U.S.  This role leads creative integration across International Markets and other key partners in the U.S. business. A crucial player on the International Marketing team, the Sr. Integration Lead leads the creative process for all major customer-facing campaigns inclusive of primary and secondary products, brand tentpoles, and Chick-fil-A Brand advertising campaigns in International Markets.  The role partners closely with its’ US counterpart to maximize...

  The Principal Team Leader, Regulatory Compliance and Risk Assessment & Mitigation for Restaurant Food Safety will lead a team of food safety professionals to implement strategy, design, and execution of all work related to food safety regulatory compliance.  The FDA Food Code is updated bi-annually and becomes the framework that each state uses to create their own code.  Individual municipalities also have the latitude to make changes to the state level code.  The Restaurant Food Safety, Regulatory Compliance team has the responsibility for staying current with Food Code at all three levels to ensure all restaurant procedures, equipment/small wares, and restaurant design are in compliance in every city we conduct...

The Marketing Consultant (MC) serves as the trusted advisor to Operators and a strategic member of each Area Support Team (AST*) by providing timely, tailored solutions to address the evolving, unique marketing challenges of each area across Chick-fil-A. The Marketing Consultant is a unique role, tasked with consulting both to markets within each area, as well as consulting to local Operators across each area.   At the market level, the Marketing Consultant influences and consults Operator groups to align on their market-level strategy, accrual, marketing tactics and marketing investment for the year. At the...

This individual will support the Chick-fil-A Corporate Communications team’s vision of creating clarity and alignment across Chick-fil-A by inspiring, educating and equipping internal audiences. The team serves as a communications service organization for all of Chick-fil-A Inc. and its Vertical Business Lines.   Specifically, the individual will be charged with leading internal communication strategy for Chick-fil-A’s Vertical Business Lines including Chick-fil-A Supply and Bay Center. Both companies are in start-up mode requiring this role to consult on a wide...

The Rollouts Principal Program Lead’s primary responsibility is to lead, influence, consult, and direct various highly complex, time sensitive and business critical restaurant equipment programs and initiatives. Specifically, this role is designed to keep focus and momentum on business-critical strategic projects that affect all Operators and the overall organization. Additionally, they will partner with T&R Leadership team on developing strategy priorities and a multi-year team plan.  

As a Sr. Lead Data Engineer, you will be responsible for leading and executing complex data engineering project work in support of multiple products field operations analytics needs. The person in this role will work as part of a larger, cross-functional, full-stack execution team charged with designing, building, and deploying analytics products within the Field Operations Analytics portfolio under the stewardship of the ED&A Service Analytics team within Enterprise Data & Analytics (ED&A).  

The Sr. Lead Restaurant Safety Advisor is responsible for providing technical leadership and consultation in the field of Restaurant specific Environmental, Health and Safety.  This role would serve as an advisor on Restaurant workplace safety efforts and initiatives. This role would be responsible for maintaining updated knowledge of People Safety regulations (e.g., OSHA), support compliance efforts, perform regular trend analyses to identify areas for safety intervention & oversight, and perform safety assessments and education where needed.

The Sr. Lead Safety Advisor, Product Safety is responsible for providing Product and People Safety leadership and consultation for Chick-fil-A branded product items working collaboratively with Legal - Regulatory, Supply Chain, Marketing and Brand Strategy. This role would liaison with process owners of these departments to evaluate and advise on People Safety risks within product categories such as Kids Meal Premiums, Plush, E-Commerce/Retail, NEXT, Team Member Appreciation, Evergreen, CFA Support Center Store, Pennycake, and Future of Play, Marketing events etc.  

The Sr. Lead Product Owner – EHS and QA Compliance Systems role is responsible for testing data flows, issue resolution, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Supply Chain Development Center.  This person also partners with each area of the Business to define, document, and consult on functional and technical requirements to support daily Operations and enable future growth of each Business. As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants. The Chick-fil-A Supply and Bay...

The Senior Design Lead for Restaurant Design Application & Training plays a crucial role in the Design Integration team, overseeing the enhancement and maintenance of the design catalog and providing training to stakeholders in Restaurant Development and across the organization regarding the use of the catalog and any new or updated design initiatives.   With a focus on gathering constant feedback from end users, this role also assumes some design leadership responsibilities for both internal and external partners, ensuring the continued development and improvement of the restaurant design catalog. Strategic efforts are required to clarify the purpose and functionality of the catalog, aiming to create a...

The Sr. Project Lead serves a critical function on the Marketing Investment Team, overseeing the day-to-day execution of all paid national and market level media investments. The Sr. Project Lead supports both the national and market media operations required to facilitate the stewardship of Chick-fil-A’s domestic marketing investment. The Sr. Project Lead works closely with our media agency to ensure our strategies are accurately implemented and our investments optimized on a continuous basis. Working cross functionally, the Sr. Project Lead ensures our investments complement and align with other enterprise work (Brand Strategy, Marketing Consulting, Performance Marketing, Customer Relations Management, Customer and Market Insights, Digital Transformation,...

The Production Design Group within Chick-fil-A, Inc. focuses on engineering revolutionary restaurant system solutions that Operators, Team Members, and Customers love for 3,000+ restaurants.   The Senior Lead Engineer in the Industrial & Systems Engineering group of Production Design provides Operational consulting to cross-functional stakeholders who drive new menu or packaging items and new food-production equipment, systems, and process projects from conception to implementation. This engineer is specifically tasked with developing and influencing solutions to increase the...

The Benefits, Payroll & Mobility Solutions team exists to attract, retain, and retire top talent by providing a precise, industry leading, and seamless benefits and payroll experience. We offer benefits, payroll and mobility solutions to a diverse and growing set of both domestic and international entities while influencing organizational strategy with a focus on financial discipline, ingenuity and compliance.    The Domestic Mobility Sr. Lead role will ensure compliant and effective oversight of the domestic mobility program, which ensures payroll compliance for Chick-fil-A, Inc. and related entity Staff traveling domestically....

  The Sr. Product Lead, Inventory Strategy will lead innovative activities to automate capturing and collecting restaurant inventory data. They will assist with optimizing inventory levels and defining the replenishment strategy for new and existing nodes within Chick-fil-A’s Supply Chain. This role will be responsible for setting and maintaining inventory parameters, creating or enhancing replenishment logic and algorithms, minimizing product waste while ensuring high in-stock rates, and developing key performance indicators to measure adherence to inventory parameters and their impacts on restaurant and business objectives. This role will also be responsible for advising restaurants and Chick-fil-A Field Staff on...

The purpose of the External Research & Development Team is to harness the power of an external venture network to create competitive advantage. We aim to accelerate solutions to core business challenges, support the development of alternative revenue streams beyond the core business, serve as a reliable resource for internal partners and provide real world understanding of emerging solutions/technologies. Supporting these outcomes are three key strategies: building an expansive global venture network, cultivating strong internal relationships and influencing external innovation.  

The Property Management Representative position is responsible for maintaining the value of Chick-fil-A’s real estate portfolio by evaluating and leveraging Chick-fil-A’s property and operational rights and obligations.   Areas of Expertise: - Project Management - Cross Functional -