Chick-fil-A Support Center Career Opportunities

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Requisition ID 2023-13985
This position is responsible for providing legal counsel, strategy, and direction on a wide variety of real estate matters associated with our existing real estate portfolio. Leadership responsibilities include, but are not limited to, providing legal counsel and risk-analysis on matters that require a high-touch due to their potential operational impact, determining the level of legal review and partnership necessary for newly created projects or ventures and providing legal counsel, strategy, and direction for business-critical reinvestment projects from LOI through restaurant re-opening by partnering closely with internal business partners and outside counsel. The right person for this role will be able to work effectively across many different teams, manage the tension between senior leaders with strong divergent views, influence strategy and provide real estate and general contract expertise.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Legal
Travel Requirements
20%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-15161
The Sr. Principle Design Lead is a corporate professional position responsible for large scale business critical projects, strategic project planning, leading internal cross-functional and external multi-discipline teams and providing design direction on initiatives that impact Restaurant Development and across the organization. As Chick-fil-A continues to innovate and disrupt the restaurant industry, we are looking to add a new talent to define and drive future solutions for our restaurants, in support of key departmental and company-wide strategic initiatives.   As a Sr. Principle Design Lead on the Restaurant Design Team, you will be responsible for leading a design-thinking approach to create experiences and environments that are industry-leading and relevant to our Guests, Team Members, and Operators. Leading a multi-discipline team, you will tackle all aspects of the design process from research to ideation to physical and/or digital prototyping and validation of design solutions for our restaurant chain. You must be able to clearly define project goals and parameters in an ambiguous phase of innovating future needs of the business. You must be an ambitious problem solver, flexible, and able to succeed within a cross-functional environment. The ideal candidate for this position is able to influence strategic direction and be at ease blending business strategy with design methodologies to execute ideas into solid designs and experiences for all areas of the restaurant. Execution requires critical knowledge of development process and experience navigating through technical aspects of construction documents.   This role will provide advanced Design expertise to multiple strategic initiatives that will have a broad impact across the organization and deliver projects with major complexity. - Leads and/or influences the vision and execution of various guest and/or team member innovation projects ranging from inside restaurant experiences to the drive-thru and site experience - Leads the creation of whole new restaurant formats and experiences that include exterior and interior design, site layout and incorporate future innovations around guest ordering and pick-up experience as well as potential new businesses. - Leads the creation of design solutions for both new and existing restaurants that alleviate pain points and create growth opportunities for Operators, Team Members, and Guests - Provides guidance on how the organizational initiatives will impact the design of new restaurants, existing restaurants, and rollouts. - Influences the strategies of future restaurant designs and experiences. - May represent the Design Team organization in outside discussions and technical forums.   This role requires a curious leader who can collaborate across the business to ensure successful design solutions. - Build and manage appropriate cross-functional teams and partners from across the business to ensure successful design solutions - Ensure alignment during the innovation process that includes various approvals/inputs from key stakeholders such as Operators, Field Operations, Marketing, Food Safety, IT, Risk Management and Restaurant Development teams - Leverage key insights from Operators, Team Members, Guests, and industry trends to identify both now and future design concepts - Must be able to build strong relationships and influence people - Work with wide latitude and is capable of independent dec. Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 
Job Function
Restaurant Development
Travel Requirements
20%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-15677
The Restaurant Transitions Team is responsible for ensuring the success of Restaurant transitions within Chick-fil-A through direct involvement with Participants in Chick-fil-A's Leadership Development Program (LDP) . The purpose of the program is to “accelerate growth in talented, driven leaders through dynamic business experiences.”   The Senior Principal Restaurant Transitions Lead (Sr. RTL) is responsible for managing assigned Company Operated Restaurants (CORs) and facilitating successful business transition of CORs (Inc -to-Operator and Operator-to-Inc) with up to 15 Restaurants on their portfolio. The Senior Principal Restaurant Transition Lead is also responsible for overseeing Operator to Operator transitions in their region.   The Sr. Principal Restaurant Transitions Lead (Sr. RTL) works with new and existing Operators, acting as a thought partner who helps them maximize their business opportunity. For new Operators, this partnership includes pre-transition support and post-transition support throughout their first 6 months of business operations. At the 6 month mark, the Sr. Principal Restaurant Transitions Lead (Sr. RTL) collaborates with the Operator and the Operator’s Principal Operations Lead (Ops Lead) to determine if extended support is appropriate. For existing Operators who are transitioning to an existing Chick-fil-A restaurant, the partnership with the Sr. Principal Restaurant Transitions Lead (Sr. RTL) includes pre-transition support only.   The Senior Principal Restaurant Transitions Lead (Sr. RTL) will coach and develop 10-30 Leadership Development Participants, serving as their primary advisor, as they run the day-to-day operations of CORs as Interim Managers.   The Senior Principal Restaurant Transitions Lead (Sr. RTL) is directly responsible for the success of the Company Operated Restaurants, including making high-risk business decisions, setting opening and transition dates, addressing legal and PR needs and ensuring the Chick-fil-A brand is protected at these Restaurants.   At the Support Center, the Sr. Principal Restaurant Transitions Lead (Sr. RTL) is assigned to a Region and Regional Area Teams. It is the responsibility of the Sr. Principal Restaurant Transitions Lead (Sr. RTL) to ensure alignment between all the services the Launch Support Team provides and the Regional priorities.   Within Launch Support, the Senior Principal Restaurant Transition Lead (Sr. RTL) will be tasked with leading special projects and/or special project team(s) designated by Launch Support Leadership. The Senior Principal Restaurant Transitions Lead (Sr. RTL) is required to represent the Launch Support Team with Operators and at the Support Center (e.g. in Operator Fundamentals or LDP Basecamp training experiences).   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. The position is based at the Chick-fil-A home office in Atlanta, Georgia, and involves 40-60% (note: 2 days = 40%; 3 days = 60%) travel during the business work week.
Job Function
Field Operations
Travel Requirements
40%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-13859
The Principal Design Lead is a corporate professional position responsible for planning projects, leading teams, and providing design direction on initiatives that impact Restaurant Development and across the organization. As Chick-fil-A continues to innovate and disrupt the restaurant industry, we are looking to add a new talent to define and drive future solutions for our restaurants, in support of key departmental and company-wide strategic initiatives.   As a Principal Design Lead on the Restaurant Design Team, you will be responsible for leading a design-thinking approach to create experiences and environments that are industry-leading and relevant to our Guests, Team Members, and Operators. As part of a multidisciplinary team, you will tackle all aspects of the design process from research to ideation to physical and/or digital prototyping and validation of design solutions for our restaurant chain. You must be able to clearly define project goals and parameters in an ambiguous state of imagining future needs of the business. You must be an ambitious problem solver, flexible, and able to succeed within a cross-functional environment. The ideal candidate for this position will influencing strategic direction and be at ease blending business strategy with design methodologies to execute ideas into solid designs and experiences for all areas of the restaurant.   This role will provide advanced Design expertise to multiple strategic initiatives that will have a broad impact across the organization and deliver projects with major complexity. - Leads and/or influences the vision and execution of various guest and/or team member innovation projects ranging from inside restaurant experiences to the drive-thru and site experience - Leads the creation of whole new restaurant formats and experiences that include exterior and interior design, site layout and incorporate future innovations around guest ordering and pick-up experience as well as potential new businesses. - Leads the creation of design solutions for both new and existing restaurants that alleviate pain points and create growth opportunities for Operators, Team Members, and Guests - Provides guidance on how the organizational initiatives will impact the design of new restaurants, existing restaurants, and rollouts. - Influences the strategies of future restaurant designs and experiences. - May represent the Design Team organization in outside discussions and technical forums.   This role requires a curious leader who can collaborate across the business to ensure successful design solutions. - Build and manage appropriate cross-functional teams and partners from across the business to ensure successful design solutions - Ensure alignment during the innovation process that includes various approvals/inputs from key stakeholders such as Operators, Field Operations, Marketing, Food Safety, IT, Risk Management and Restaurant Development teams - Leverage key insights from Operators, Team Members, Guests, and industry trends to identify both now and future design concepts - Must be able to build strong relationships and influence people - Work with wide latitude for unreviewed action or decisions on all outcomes.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 
Job Function
Restaurant Development
Travel Requirements
20%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-14219
Chick-fil-A, Inc., is seeking a Principal Culinary Lead on the Culinary & Commercialization team, which is part of the Menu & Packaging team in Marketing.    The Culinary & Commercialization team is responsible for cultivating remarkable food that drives Customer trust and brand value, and is executable with excellence by Team Members.  This includes the development of craveable new menu items, the improvement of existing menu items to increase relevance and protect quality, and developing menu process simplifications to improve the Team Member experience.     The primary responsibility for this role will be to support short and long-term projects focused on optimizing chicken quality.  This work requires an understanding of food science and meat processing, and includes formulation development to optimize flavor and consistency of the product. This role will include recipe development and reformulation and requires a technical understanding of food science and sensory science in order to match existing recipe sensory attributes at the secondary ingredient level.  Additionally, this role requires working closely with suppliers and legal to ensure supply redundancy for existing menu items, such as onboarding new suppliers and new facilities.     This role requires leading with autonomy and collaborating with Menu Strategy, Category Leaders, Menu Services, Packaging, Production Design, Customer & Market Insights, Supply Chain, Food Safety, Supplier Quality & Safety, Operators and Team Members to achieve desired results.  This individual requires a high-level of self-direction and a proactive mindset that can provide innovative solutions to drive business growth.  He or she should have a passion for exceeding Customer expectations, for food and the science behind it, and for the Chick-fil-A brand.  It is important that this role be able to collaborate effectively across various teams as well as influence senior leadership and project leaders in regard to operational considerations.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 
Job Function
Marketing
Travel Requirements
20%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-15521
This position is responsible for supporting the implementation of Chick-fil-A’s communications and external affairs strategy inclusive of stakeholder engagement, internal and external communications, industry relations, tracking external issues that impact the business and Operator communications for Chick-fil-A's international business. The primary scope of this role will be working with multiple different internal departments and partners to best position the business in new and emerging markets with the aim of garnering necessary local support while ensuring Chick-fil-A's business and reputation story is told in appropriated and necessary internal and external channels.   This role will report to the Executive Director of public affairs for Chick-fil-A while coordinating closely with both the Senior Principal Program Lead, Crisis and International Communications and Senior Principal Team Leader for Reputation Communications.   The role will (1) implement Chick-fil-A’s issues management and external affairs strategy in international markets around the globe, in partnership with the appropriate Chick-fil-A department (i.e. sustainability or community engagement); (2) lead/participate in cross-functional meetings with internal partners and departments to influence both decision making and to represent views of external stakeholders; (3) initiate relationship building opportunities and host hospitality events with key local officials, trade associations, and community partners for Chick-fil-A International; (6) Develop mutually beneficial relationships with key stakeholders in alignment with key issues, such as nonprofits, NGOs, advocacy groups, consultants, local policy makers and legislators, etc.; (7) Develop internal communications strategies that efficiently share relevant information with necessary internal partners both domestic and international. (8) Work with local leaders and business leaders to ensure each opening of a new restaurant is a positive event for the business and the community.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.     
Job Function
Corporate Communications & External Affairs
Travel Requirements
30%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-15525
Come help mature and optimize the entire commerce product portfolio for a $20 billion restaurant organization operating at industry-leading transaction scale and data volumes. You’ll help over 30 agile product teams meet operational data management needs and satisfy enterprise needs for insights into the performance of the business enabled by the portfolio. You’ll deliver new technology capabilities enabling more efficient and responsive systems driven by advanced analytics and machine learning.   Product-oriented, operational data concerns are the top priority for this role. The person in this role will own data-oriented design and operating standards for the entire commerce portfolio in the domains of data persistence, caching and global distribution, REST API design and best practices, data access control and authorization, data movement and transformation, and other product-oriented data management considerations. This aspect of the role will require skills articulating and driving adoption of a clear strategy that is aligned with adjacent strategies and requirements from peers and stakeholder groups across the enterprise. The person in this role will have significant influence over solution architectures across the portfolio for products interacting with customer and transaction data. This role is also responsible for operating and supporting operational data movement pipelines (via queues, batch data movement jobs, event-driven flows, etc.) that support commerce use cases, as distinct from enterprise analytics needs. This responsibility will entail overseeing managed service providers and ensuring capacity and service levels meet business needs and defined service level objectives.   The second priority for this role is enabling analytics and authorized data consumption across the enterprise. The person in this role will partner with enterprise stakeholders to define a comprehensive strategy supporting enterprise analytics needs. The strategy will articulate solution architecture patterns providing secure and scalable interfaces between commerce products and enterprise data collections. This role will educate product teams, advocate for standards and patterns that support enterprise data access needs, and help teams with implementation by brokering engagements to augment team capacity. This role will help define operational processes and service levels for data movement, and partner with product teams to ensure that operational data sources are available, accurate, and perform adequately to meet enterprise needs and service levels . Initially, this role will also be responsible for procuring and overseeing outside services tasked with maintaining and operating current-state data movement solutions while product teams migrate to new solution architecture patterns and processes.   This role will also help define and implement a high-scale, real-time event processing architecture supporting integration with decision models driven by machine learning. Success will require close partnership and alignment with stakeholder groups and emerging centers of excellence across the enterprise, as well as partnership with outside service providers. This role will help define and iterate a strategy for this new capability and help product teams implement it. The strategy will include standards for stream-oriented and publish-subscribe consumption patterns, schemas for events, and solutions for operations and support at scale.   While compliance with laws and regulations around data access and usage will not be a primary responsibility for this role, the person in this role will need to consult with stakeholders focused on compliance, and ensure that the requirements and visibility necessary for compliance are supported across the portfolio in every area. This role formalizes and centralizes a broad set of data-oriented responsibilities and processes that have been either undefined or ad hoc in nature to date. The ideal candidate has the relevant skills and experience to lead the organization on a multi-stage journey in all areas of responsibility, managing multiple concurrent streams of activity, driving effective change within and across the organization, influencing multiple technology and business strategies, and leading staff and partners through influence. This role is an individual contribution role with no supervisory responsibilities, but has the potential to take on people leadership if emergent strategies and tactics create business needs for additional staff roles.
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-15565
This role is responsible for helping integrate Design needs with our National Account partners as it relates to the sourcing and managing of building materials and finishes incorporated into Chick-fil-A Restaurants. This role provides support to new construction, reinvestments, rollouts and the day-to-day needs of our business. This individual will serve as the primary interface between internal staff and our suppliers. This role will execute work in assigned categories to support Chick-fil-A’s ongoing innovation associated with the Accelerating New Restaurant Growth, change in Existing Restaurants and the development of Restaurant Ecosystems. They will research and assist in developing primary and secondary supply chains as it applies to the evolving global supply of products for Chick-fil-A Restaurants in North America. This role will be responsible for developing data analysis and communications tools needed by the entire National Accounts team to manage supplier performance and use influence on the strategic direction of National Account programs which may have broader impact across RD.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Restaurant Development
Travel Requirements
40%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-15570
As the primary Supply Chain relationship with Operators, the Supply Chain Consultant role provides immersive support and 24/7 accessibility including holidays to meet the unique Supply Chain needs of Restaurant Operators. The Supply Chain Consultant serves as a senior individual contributor (non-people leader) that supports 250-500+ Restaurants as part of an Area Support Team* (AST) within one of six Regions and currently up to $4b+ in sales. The Supply Chain Consultant is entrusted with connecting Operators to key stakeholders across Supply Chain and the organization to create unique Restaurant solutions. The Supply Chain Consultant provides counsel to Operators and their Restaurant Teams for urgent and strategic Supply Chain issues and opportunities in an effort to support Operators’ business growth. Building effective relationships with Operators by partnering with the Consulting Team, their Area Support Teams, strategic business partners, and across Supply Chain is critical to success in this role. The Area Support Team (AST) is an integrated, cross-functional team that collaborates to foster Area health and develop tailored strategies and solutions for each Operator, Restaurant, and Area to promote long-term growth and performance.
Job Function
Supply Chain
Travel Requirements
40%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-15575
The Chick-fil-A Tax Department is responsible for tax compliance, technology, special projects, research, and audit defense functions for independently owned franchised restaurants and corporate activities. We exist to provide tax planning, regulatory reporting and consulting to stakeholders, governments, external auditors, and business leaders. As we grow in complexity and global footprint, we seek to influence business decisions, reduce tax liability and mitigate risk.   The Principal Program Lead, Tax Research-Income Tax role will support the Tax Department's income tax compliance, tax accounting, and federal income tax planning and strategy functions by providing technical tax research and tax planning insights. The Primary responsibilities of this role are to provide research on complex tax matters and thought leadership on income tax compliance and provision matters.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Accounting/Financial Services
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-15588
The Principal Program Lead will facilitate programmatic work that will reach across Restaurant Development with the opportunity to influence major initiatives within the department. This position requires strong organization, prioritization, collaboration, and communications skills, and time management ability is a necessity. As the Principal Program Lead, you must be able to work in a fast-paced environment, balancing numerous key projects simultaneously and navigating between each project nimbly as needed while maintaining positive momentum with each. You will execute a wide variety of high-level strategic projects by building key relationships and leveraging significant partnerships within the Facilities Management team. The Principal Program Lead will also be expected to share the narrative of their progress with senior leadership across Facilities Management. The role requires a limited amount of regional team involvement, including attending regional team meetings and helping to identify and remove efficiency roadblocks from the regional team.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 
Job Function
Restaurant Development
Travel Requirements
20%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-15622
This Principal Program Lead, Sustainability role will lead the development and oversee the implementation of Chick-fil-A’s renewable energy strategy. Additionally, this role will oversee the utility management and rate optimization for restaurants. The selected candidate will provide thought leadership and subject matter expertise on a range of energy related topics, including renewables, energy efficiency, energy regulation and policy updates, EV infrastructure, and others.   This role will interface cross-functionally with Corporate Procurement, Finance, Enterprise Risk Management, Regulatory & Government Affairs, CFA Supply, Design, Facilities & Equipment, and External Communications. The job position will be responsible for orchestrating energy efficiency and renewables knowledge-sharing and will drive the innovation agenda in this space.   This role is based in Atlanta, Georgia. If a candidate meets our relocation policy guidelines, Chick-fil-A does offer relocation.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Corporate Communications & External Affairs
Travel Requirements
20%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-15663
The Talent Partner (HR Business Partner) serves as an advisor to entry through mid-level leaders and Staff providing HR consultation as well as developing resources to match business needs. The role serves as a member of the Talent Consulting team supporting the design and execution of people strategy and initiatives. Talent Partners support growth of leadership capability, organizational change management, and improve processes that scale people practices for the future. Talent Partners have the opportunity to work across multiple departments and in tandem with Talent Directors who support senior leaders. This position is based in Atlanta, Georgia at our Chick-fil-A Support Center.
Job Function
Human Resources/People
Travel Requirements
20%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-15665
As a Principal Financials Data Portfolio Lead, you will be responsible for leading complex data and analytics strategic project work as a part of a larger cross-functional team in support of multiple lines of business focused on the lifecycle of the Financials data domain.  Principal Data Portfolio Leads design and implement necessary role clarity, process, and implementation requirements on technically complex projects, focusing on developing cross-functional solutions with input from multiple parties across the business, DTT, and Enterprise Data & Analytics to develop and maximize the value of financial data assets. They must be able to quickly develop mastery of the Financials domain needs across the many lines of business that interact with the data assets within the portfolio, influencing strategic direction and impact of related programs, projects, and outcomes, while overseeing the delivery of high quality, broadly consumable, and discoverable financial data assets from source system to consumption.    Our Principal Data Portfolio Leads typically work with extensive latitude for action or decisions on projects that are very complex and cross-functional in nature, acting as a subject-matter-expert on the Financials data domain, while facilitating the lifecycle of data-as-a-product by influencing the project prioritization and execution of multiple DTT audience teams and business data & analytics teams.  They may represent ED&A in external conversations and will regularly assist with the selection or oversight of outside vendor partners.    Successful candidates for this role must have strong analytical and data modeling skills, a deep understanding of data product lifecycle, database technology and data use within analytic platforms, and they must have strong strategic thinking, communication, and project management skills, including prioritization and the ability to make difficult trade-off decisions.  We expect our Principal Data Portfolio Leads to have demonstrated fluency and competency across the technical-functional spectrum, able to effectively interface with diverse audiences including DTT, insights analysts, data scientists, and other business leaders.  They should have experience developing and implementing data models for broad business use and a moderate level of experience with cloud database architecture.  They will need to be fast learners with a keen eye for detail, systems thinking, and process design.  They must be team players who work steadfastly to create impactful change.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Enterprise Viability
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-15724
8The Principal New Restaurant Lead (NRL) is responsible for supporting the business startup phase for Chick-fil-A’s Core Restaurant Concepts and Satellite Location Concepts. The support of Satellite location concepts includes an emphasis on Licensee Locations run by Food Service Providers. Additionally, the Principal New Restaurant Lead (NRL) may support the Beyond the Restaurant Innovation Team to open new types of sales concepts for Chick-fil-A, Inc. The Principal New Restaurant Lead (NRL) supports these business needs through direct involvement with Participants in Chick-fil-A's Leadership Development Program (LDP). The purpose of the program is to “develop future leaders for the organization while supporting Operator and business needs.”   The Principal New Restaurant Lead (NRL) is directly responsible for ensuring a successful opening and handover of new Restaurants. Therefore, the Principal New Restaurant Lead (NRL) is entrusted with making business decisions that set the Operator and the business up for sustained success. These decisions include setting the Restaurant opening date and determining the appropriate level of LDP support. The Principal New Restaurant Lead (NRL) is also responsible for overseeing the stewardship of the Field Events Staff budget for each new Restaurant opening.   The Principal New Restaurant Lead (NRL) partners with Operators, acting as a thought partner who helps them maximize their business opportunity. The Principal New Restaurant Lead (NRL) supports Operators who are new to Chick-fil-A (i.e. New Operators) and existing Operators who have been selected for an additional opportunity (e.g. Multi-Restaurant Operators). For New Operators, this partnership includes pre-opening support and post-opening support throughout their first 6 months of business operations. At the 6 month mark, the Principal New Restaurant Lead (NRL) will collaborate with the Operator and the Operator’s Principal Operations Lead (Ops Lead) to determine if extended support is appropriate. For existing Operators, the partnership with the Principal New Restaurant Lead (NRL) includes New Restaurant Opening support only. The Principal New Restaurant Lead (NRL) will support a rolling business portfolio of 10 to 15 Operator relationships at any given time.   At all Restaurant openings, the Principal New Restaurant Lead (NRL) is responsible for providing direction, oversight and development for LDP Participants. The Principal New Restaurant Lead (NRL) will serve as their primary supervisor as they provide on-site support for Operators, including providing documented feedback. There are typically 2-3 LDP Participants assigned to a New Restaurant Opening. Depending upon the size of business portfolio, the Principal New Restaurant Lead (NRL) could be responsible for 10-20 participants at any given time.   At the Support Center, the Principal New Restaurant Lead (NRL) is responsible for building and maintaining strong working relationships with all Support Center staff who support new Restaurant openings (e.g. Marketing/PR, Restaurant Development, DTT, Facilities and Equipment, etc.). The Principal New Restaurant Lead (NRL) is also responsible for ensuring alignment between the Restaurant opening decisions and market priorities.   Within Launch Support, the Principal New Restaurant Lead (NRL) will participate on short-term special project teams and/or assignments designated by Launch Support Leadership. Additionally, the Principal New Restaurant Lead (NRL) may be tasked with representing the Launch Support Team with Operators and with Stakeholders at the Support Center (e.g. in Operator Fundamentals or LDP Basecamp training experiences).   This role is based at the Chick-fil-A Support Center in Atlanta, Georgia and involves 40-60% (note: 2 days = 40%; 3 days = 60%) travel during the business work week.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Field Operations
Travel Requirements
40%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-13331
Join our innovative and dynamic cybersecurity engineering team as a Senior Lead Cybersecurity Engineer. In this role, you'll be at the forefront of securing our cutting-edge technologies. If you're driven by the thrill of solving intricate puzzles, embracing new challenges, and collaborating with brilliant minds across various disciplines, this position offers the perfect blend of autonomy, teamwork, and personal growth. As a senior leader, you'll be a pivotal force in shaping our cybersecurity strategies, fostering creativity, and driving excellence in safeguarding our digital landscape.   If you are energized by innovation, excited to lead, thrive in a collaborative environment, and are eager to shape the future of cybersecurity, we invite you to apply. Join us in our mission to safeguard our digital landscape with creativity, passion, and expertise. Your journey to cybersecurity excellence starts here.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-13680
The Smart Restaurant Team, within the Production Design engineering organization, creates data-driven systems to improve production in our restaurants. As our production equipment becomes smarter and more connected, we have the opportunity to use its data to improve how we manage production at the restaurant level.     We are looking for an individual who is interested in designing, developing, and prototyping the future of production and conveyance systems for Chick-fil-A restaurants. This role also includes working cross-functionally with organizational partners to validate and launch production systems and ensuring our systems remain up to date as processes, equipment, and menu items change. This role will be responsible for communicating and collaborating with stakeholders across our organization, influencing them to understand the value of the work.  This role may also include selecting or overseeing external partnerships to achieve these goals.   Success in this role will require someone who has strong industrial and systems engineering capabilities and proficiency in working cross-functionally with technical engineering teams and software development teams. The main goals of this role are to develop and improve integrated production, information, and conveyance systems in our restaurants in order to increase our capacity, reduce Team Member complexity, and add business value to Chick-fil-A. While working inside of the Smart Restaurant Team strategy, this role will require the expertise to work with a wide latitude for independent direction and decision making freedom to determine how best to accomplish these goals.   This role will be expected to plan and direct work independently and provide technical leadership and consultation to co-workers. This role is also expected to be an influencer within Chick-fil-A, helping to inform and influence work across the organization through their expertise and meaningful working relationships.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Marketing
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-13844
The Talent Privacy and Records Retention Senior Lead Advisor will work with the ongoing development and operations of the talent functions and records management activities. The Senior Lead Advisor will be a thought partner in developing and executing a records retention strategy, schedules for retention, developing and conducting training, and implementing methods of inventory completion and preserving and purging vital Talent records. This role will be an expert in the processes and procedures related to record retention and privacy. In addition, the Senior Lead Advisor will be responsible for compliance requirements, records keeping best practices, electronic and offsite storage solutions, and other records management issues related to Staff and vendors. In addition, the role will maintain electronic and paper talent files as a critical coordinator of offsite records activities, monitor activities of vendors and users, and will inform policy and procedural improvements to existing workflows.
Job Function
Human Resources/People
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-14178
In the Chick-fil-A Senior Lead Software Engineer role you’ll serve as a leader, problem solver, mentor, expert software engineer, and influencer of software engineering at Chick-fil-A. We need you to apply the technical experience you have gained in software development and SRE to the design, development, and delivery of highly engineered, complex technical products. This role presents an exciting opportunity to design and build a comprehensive digital commerce intelligence hub that will aid in incident prevention and response solutions that will enable digital commerce at Chick-fil-A to operate at scale, with high availability and resiliency, and with uncompromising security and care for our customers and Chick-fil-A Operators.
Job Function
Information Technology
Travel Requirements
20%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta
Requisition ID 2023-14223
The Sr. Team Leader, Delivery & Faculty is responsible for ensuring the delivery of high impact learning and development programs across all Chick-fil-A audiences. Responsible for leading a shared service model of highly capable and tenured facilitators, this leader understands the facilitation requirements and objectives for each learning solution, determines the facilitation resourcing strategy, whether internal or external, best suitable for each individual learning offering.   S/he has learning industry experience and knows how to select, prepare, coach, develop and lead Talent to deliver a wide range of content, across diverse audiences in a dynamic, multi-modal environment. S/he is accountable for ensuring the successful implementation of facilitation across Learning audience. S/he is responsible for understanding current learning and facilitation trends while also anticipating and preparing for future needs and opportunities.   The Sr. Team Leader, Delivery & Faculty is a practitioner of the profession and is expected to facilitate 10%.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 
Job Function
Learning & Development
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Posting Location : Location
US-GA-Atlanta