Chick-fil-A Support Center Career Opportunities

The Content Producer, Employer Branding is a member of the Talent Acquisition Department and reports directly to the Sr. Principal Team Leader, Employer Branding. This position will support TA Pods focused on functional or high-volume talent needs to ensure content is created in alignment with employer branding, recruitment marketing and channel strategies. Oversee agency in the creation and deployment of original content (written, short, long & video), curated content, creative assets, messaging, email & SMS campaigns, paid and organic media campaigns.

The Lead Technical Product Owner within the Digital Transformation and Technology department is a member of the Agile team who is accountable and responsible for the product to which they are assigned.   As Lead Technical Product Owner for Order Fulfillment, you will serve as the owner of a system responsible for displaying customer order information to restaurant Team Members.  This product supports many of Chick-fil-A's unique operations and service models which allow Team Members to ensure every Customer order is filled efficiently and accurately.  The Lead Technical Product Owner will be responsible for creating, launching, and maintaining a new product for assisting our Team Members in reaching higher capacity for delivering good food fast to customers. As Product Owner, you will be responsible for ensuring the right Team Member problems are addressed and they meet the needs of the business. Additionally, the Product Owner will ensure that the system integrates effectively with all necessary back-end systems to properly represent orders and display order updates/status.   In this role, the Lead Technical Product Owner has an opportunity to build technology that is used all day, every day in every Chick-fil-A restaurant and directly influences Chick-fil-A's Customers, Team Members, and Operators.  You will collaborate with business stakeholders and Operators to understand current opportunities and desired experiences, and partner with the development team to realize features and services that ensure the customer order fulfillment experiences are relevant and leading edge.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Chick-fil-A is rolling out one of the largest Kubernetes deployments in the industry to support Internet of Things and Edge Computing use cases in our 2500+ North American restaurants. We need an experienced, passionate distributed systems engineering lead to manage the existing infrastructure, supporting, and enhancing large scale edge and cloud Kubernetes environments and the core capabilities deployed on the platform. The Lead Software Engineer will be responsible for managing and scaling the current infrastructure consisting of over 2500 Kubernetes clusters at the edge, the cloud infrastructure that supports it, core capabilities such as auth and messaging, as well as the reporting infrastructure that allows proactive monitoring, alerting and remediation of the entire platform. The team will also develop new capabilities and build the infrastructure to measure and report on performance and SLOs based on SRE best practices. In the Chick-fil-A Lead Software Engineer role you’ll serve as a team leader, problem solver, mentor, and expert software engineer. We need you to apply the technical experience you have gained in software development to the design, development, and delivery of highly engineered, complex analytics solutions. You will lead outside vendors in the actual development of these solutions. You will be responsible for the design, specification, vendor management and final acceptance.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Restaurant Financial Data and Systems team provides Operators and those who serve them with tools, reports, and systems that equip Restaurants for profitable growth. We do this by building robust data infrastructure, maximizing the effectiveness of our systems portfolio, and offering users relevant and timely insights about their business. The individual in this role will be responsible for leading the full product management lifecycle of a Restaurant Product Mix and Menu Item Cost business intelligence system and its suite of reporting insights - serving as subject matter expert for this system and leading related analyses.   Product Leads on the team are responsible for product governance, strategy, and project leadership and execution as they partner with Restaurant Operators, cross-functional staff teams and external vendors. They will develop comprehensive knowledge of 1-3 systems to build a robust data infrastructure that generate systematic theoretical financial benchmarks, gap analyses and reports. They leverage their deep knowledge and expertise to advise stakeholders, make strategic recommendations and influence both proactive and responsive direction that aligns the organization around short and long-term goals for the product, and how goals will be achieved.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.  

The Benefits, Payroll & Mobility Solutions (BPMS) team exists to attract, retain, and retire top talent by providing a precise, industry leading, and seamless benefits and payroll experience. We offer benefits and payroll solutions to a diverse and growing set of both domestic and international entities while influencing organizational strategy with a focus on financial discipline, ingenuity and compliance.   As a Product Lead on the Benefits, Payroll & Mobility Operations Team, this individual will be responsible for the strategic direction and ongoing operation of the time tracking and absence modules of Chick-fil-A’s HRIS system, Workday. This role will work closely with the Payroll Center of Excellence to ensure the system is compliant with local timekeeping laws while understanding and communicating impacts to the Workday payroll process. In addition to maintaining current knowledge and expertise on various Workday modules and functions, this position will work closely with DTT, People, Legal and other departments to deliver high impact projects and enhancements.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

As Chick-fil-A Supply continues to scale, we must equip the business, particularly physical operations, to rapidly go-live and scale in new buildings. The Transportation Process Implementation Lead will play a key role in developing our future leaders and staff with direct support of building go-lives through process implementation, real-time trouble shooting and exceptions management, execution and adherence measurement, and general subject matter expertise as it relates to CFA Supply transportation operations. About Chick-fil-A Supply Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care. For more information, visit cfa-supply.com. 

As Chick-fil-A Supply continues to scale, we must equip the business, particularly physical operations, to rapidly go-live and scale in new buildings. The Warehouse Implementation Project Lead will play a key role in developing our future leaders and staff with direct support of building go-lives through process implementation, real-time trouble shooting and exceptions management, execution and adherence measurement, and general subject matter expertise as it relates to CFA Supply warehouse operations.   About Chick-fil-A Supply Chick-fil-A Supply, LLC, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care. For more information, visit cfa-supply.com. 

The Team Leader, Operational Data Validation within Operational Financial Services is responsible for day-to-day oversight of a specific set of transaction-based financial activities performed as part of the procure-to-pay and invoice-to-cash end-to-end processes for Chick-fil-A, Inc., Chick-fil-A subsidiaries, and certain affiliated entities. This will include management & resolution of inquiries escalated from the business or other staff, exception management & troubleshooting activities. This position may oversee activities that are principally automated or performed by 3rd party managed service providers in addition to the people leadership responsibilities enumerated below. This position reports to the Principal Team Leader, Operational Data Validation & Troubleshooting. Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The Project Lead is responsible for serving as the Supply Chain project manager for a portfolio of menu and/or packaging projects, from scope creation through implementation to Chick-fil-A restaurants across the country. This role collaborates heavily with other project managers and subject matter experts across the company and within Supply Chain. In addition to project management responsibilities, the Project Lead will also, in most instances, serve as lead buyer for any new items on his/her projects. The Project Lead will also serve in an administrative capacity, helping to schedule and facilitate team and department meetings, manage communication channels (e.g., Microsoft Teams) and tools (e.g., Smartsheet), team resources, etc.

The Lead Insights Analyst is a professional track role whose primary role is to identify and communicate insights for an assigned scope of business through the blending, transformation and critical evaluation of data through descriptive, diagnostic and select predictive methods relying on CFA’s established analytics tooling stack. This role will be expected to provide analytical support for multiple related projects or workstreams in the assigned business area with dependencies on other departments. It will require acting as a Subject Matter Expert in a broad suite of standard data, methods, and tools, including complex features. The Lead Insights Analyst may receive occasional guidance from Principal analytics talent to produce insights and make recommendations to senior leaders that inform departmental strategy.   The Lead Insights Analyst will work within a full stack analytics team to provide data and analytical support for the Enterprise Risk Management and Enterprise Protection and Travel teams, including the use of data to understand and evaluate key risk indicators and their impact to the business, corporate travel and safety programs, and opportunities to drive efficiency through the strategic curation and sharing of data and insights related to risk and safety initiatives.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

In this position, you will serve as a team leader, problem solver, mentor, and expert software engineer. You will apply the technical experience you have gained in software development and operations to design, develop, and deliver highly engineered, complex technical products. Specifically, you will focus on the modernization of our existing sales tax solution while supporting the existing system. You will oversee a small team working on these products and will contribute as a member of the team as well. You will not be responsible for HR management of your team, instead you’ll focus on the technical aspects of your team’s growth and delivery.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

The role is responsible for responding to emerging business challenges with insightful analytical solutions. In addition to providing ad-hoc support the role is expected to influence the design of analytical tools that allow business users to understand business performance by navigating data visualizations on their own. Often this role is required to interact with stakeholders responsible for strategic work that is highly prioritized at Chick-fil-A and is expected to provide analytical support as bodies of work emerge that support organizational work. The role is team based in nature and requires the analyst to demonstrate excellence in their ability to partner with teammates to ensure a consistent and high-quality outcome for stakeholders. The ideal candidate will have a strong understanding of the hospitality industry, the QSR landscape, and fully understand the strategic position of Chick-fil-A. In addition to having industry knowledge the role will require significant expertise in the areas of data structure, data systems, data analysis and process effectiveness. The role will rely on partnerships with colleagues in various parts of the business to create solutions that are scalable and require low levels of ongoing maintenance. Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Every single day our Restaurants serve amazing food and provide an incredible Customer Experience, however things do not always go 100% as expected. In those moments that matter, when our Customers need support you will be there to serve them. This is an incredible opportunity to do significant work by providing extraordinary support in the unique Chick-fil-A way. Our founder Truett Cathy said it best: "In the food business, it only takes one mistake, one rude Team Member or one bad sandwich to lose a customer. Do things right each time, making sure customers get what they expect, and sometimes more." Our team seeks to resolve problems and delight our Customers, to ensure we win their hearts every day. You will have an incredible impact on everyone you come in contact with and you will represent our Chick-fil-A brand with every Customer interaction.   The Operations Team Lead is a People Leader, responsible for leading a group of frontline Customer Support Advocates who support Chick-fil-A customers. This role includes maximizing team performance to meet business goals, stewarding team culture, coaching team growth and development, and supporting the Customer Support strategy through projects and cross-functional teams. This role is a champion and advocate both for the Customer and for their team of Customer Support Advocates.    Successful candidates for this role need to have excellent leadership skills, be great communicators, and team players.  Ideal candidates will have experience leading people with varying levels of experience, creating team culture, and have strong coaching skills.  If you are seeking to join a championship team that is passionate about making it easy with care for our customers and restoring trust in moments that matter, Chick-fil-A Customer Support is the place for you.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

Corporate Communications partners across the Chick-fil-A organization to execute effective, compelling internal communications that build culture, drive change and support business goals. The team delivers strategic messages across a variety of digital, video and print platforms to inspire, educate and equip Chick-fil-A Operators and Support Center Staff.   Specifically, this individual will focus on consulting and collaborating with a set of business leaders within Chick-fil-A to create and execute communications strategies and tactics in support of Operators and Restaurants. Responsibilities will include introducing new programs and solutions to Restaurants; creative storytelling to build understanding and trust; and sharing business strategy and vision with internal audiences. To be successful in this role, the communicator must be resourceful, collaborative and able to quickly learn the business, its audiences and their needs.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

As part of the Restaurant Performance Insights (RPI) team at Chick-fil-A, it is our role to be Chick-fil-A’s trusted partner in understanding Restaurant performance through providing insights that influence decision making. The role of Lead Data Scientist for RPI is integral in using a limited set of advanced modeling approaches to optimize our understanding of Restaurant performance in order to describe trends and predict impacts to Chick-fil-A’s sales and profits. We are looking for an individual with strong analytical and research skills, a strong understanding of statistics and statistical modeling, a basic understanding of modern machine learning and its mathematical underpinnings, while possessing moderate programming skills with SQL, R and/or Python. We are looking for a fast learner with a passion for leveraging analytics to extract clear understanding and actionable insights from large data sets. This individual should be comfortable and competent working with partners to understand business problems, work through data challenges, and to convey clear and compelling insights. This individual may represent RPI in internal conversations. This is a professional track role.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Chick-fil-A Supply Chain is responsible for ensuring Chick-fil-A Restaurants receive safe and reliable product in a manner that flows as seamlessly with restaurant operations as possible.     As a Lead Analyst on the Supply Chain Analytics team, you will influence our success through deriving actionable insights for various Supply Chain functions. Combining advanced analytical skills with business knowledge, you will help support decision making, opportunity identification, and operational efficiencies throughout Supply Chain and across our business partners.      This role will advance the analytical support of operational functions with an emphasis in distribution and procurement. This individual will directly support and coordinate analytical work across multiple high-level leaders to provide insights for strategic decision making and action. This individual will develop and maintain complex models and dashboards, combining various external and internal data sources for benchmarking and insights.  This experienced individual will direct their own work with significant latitude while also providing technical leadership to co-workers.  This individual may also help select and oversee outside partners. 

This role will serve on the Fee Calculation Report (FCR) Systems team within Restaurant Accounting Strategy and Systems. The FCR Systems team maintains and enhances various Restaurant Financial Systems. Product Leads on the team are responsible for product governance, strategy, and project leadership and execution as they partner with Accountants and other stakeholders across the business. They leverage their deep knowledge and expertise to advise stakeholders, make strategic recommendations and influence both proactive and responsive direction that aligns the organization around short and long-term goals for the product, and how goals will be achieved.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

As a Lead Analyst on the Restaurant Pricing team, you will develop, lead, and implement the pricing strategy utilized in Chick-fil-A concepts including licensed locations (airports, universities), captive venues (stadiums, theme parks), and STC Brand concepts (Dwarf House, Truett’s Chick-fil-A).  In this role, you will work with the Restaurant pricing team, other professionals across the business, external vendors, and Restaurant Operators to design and analyze complex pricing solutions relevant to our Customers and Restaurant Operators. The right candidate for this role will enjoy analyzing data to generate insights, designing and evaluating tests, developing innovative solutions, automating processes, and collaborating with others. This role requires a continuous learner who loves to solve problems, ask questions, investigate, and seek new answers.   Our Flexible Future model offers a healthy mix of in person and remote work, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.

Forward thinking individual to lead the inventory management execution and strategy across all nodes of the Supply Chain for various menu categories. This includes suppliers, cold storage, re-distribution, Distribution Centers, and restaurants. This leader will partner with both internal Chick-fil-a, Inc. Sourcing, Launch, Marketing, Distribution, Supplier Quality and Safety, and Supply Chain Consultant teams along with external suppliers and distributors to develop and execute the network-wide inventory strategy across 70+ Distribution and Contingency Centers that service 2500+ restaurants. This position requires the leader to utilize a diverse range of skills and experiences in the overall support of inventory management across the end-to-end supply chain and requires a high degree of independence in the execution of these responsibilities to support $30 Billion in restaurant sales.

The Lead Analyst is a member of the Total Rewards team within the People & Planning Department and will have primary responsibility for analytical work related to the maintenance of the Talent Management System, including compensation and rewards programs, in support of Chick-fil-A Support Center Staff and Staff in our vertical businesses.