Chick-fil-A Support Center Career Opportunities

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Requisition ID 2022-11825
This role is responsible for leading the functional design of the critical Oracle-based restaurant systems that our Chick-fil-A owner/operators and team members use chain-wide for HR, Payroll and Benefits, as well as the integrations to other CFA systems. As a member of the Restaurant Labor Technology team, this role serves as a payroll and benefits functional liaison partnering with the associated teams in Financial Services, Legal and other areas of the business.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-11886
The Lead Systems Analyst serves on the Customer Technology Solutions team within the Digital Transformation and Technology (DTT) department. The Systems Analyst is a member of the Agile teams accountable and responsible for the 3rd Party Delivery experience and integrations. These teams are dedicated to integrating with national delivery partners as well as delivery “ghost” kitchens to support Chick-fil-A’s rapid growth of on demand delivery over the last 2 years. The role partners with stakeholders in the Marketing department (primarily the Customer Digital Experience, Business Incubation and Service & Hospitality teams), the Tax & Restaurant Accounting departments, and other teams within DTT, such as Staff Technology Solutions. You will collaborate with stakeholders to understand the current delivery pain points encountered by Operators, Team Members, and 3rd Party drivers, then iterate on delivery solutions to meet their needs. You will work to support the product owners and partner-led engineering teams, provide clear technical requirements & user stories for complex features, while also assisting with the development and configuration for those features.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
20%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-11894
The Lead Technical Product Owner within the Digital Transformation and Technology (DTT) department is a member of the Agile team who is accountable and responsible for the Chick-fil-A App on the iOS platform. We have a shared goal to be the #1 digital experience among Quick Service Restaurant brands, and to create radically convenient, remarkably human experiences in the Chick-fil-A App. The Lead Technical Product Owner will partner with stakeholders in the Marketing department (primarily the Customer Digital Experience and Brand, Advertising, & Media teams) and other product teams within DTT to maintain and build upon Chick-fil-A's customer-facing mobile ordering application. In this role, the Lead Technical Product Owner will partner with stakeholders to iterate on the product vision and prioritize product outcomes. They will then work with engineers and analysts to evaluate and size potential product features and ultimately prioritize solutions for development in alignment with the value to the end customer and business stakeholder roadmaps. Lastly, they will leverage their passion of the iOS ecosystem by keeping a pulse on new players and opportunities in iOS development by partnering directly with Apple, while also understanding trends in the ordering, payment, and loyalty experiences in the industry.    Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
20%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-11928
The Lead Technical Product Owner within the Digital Transformation and Technology department is a member of the Agile team who is accountable and responsible for the product to which they are assigned.   As a Lead Technical Product Owner of Point of Sale (POS) Restaurant Experience services, you will serve as the owner of a set of APIs and services responsible for enabling experiences within Chick-fil-A's multiple restaurant ordering channels.  These services enable Chick-fil-A Team Members to serve our customers and deliver many of the customer experiences that have set Chick-fil-A apart in the industry.  Examples of services within the portfolio include those that enable menu, user profile, hospitality experiences, and terminal management.  While the services enable these experiences, the backlog of this team also includes front end development in existing products to allow configuration for end users as well as administrators.  As the owner of a highly complex system that sits in the middle of an ever-changing and intricate environment, the Lead Technical Product Owner must work closely with other Technical Product Owners within the Customer Technology ecosystem to ensure cross-collaboration to effectively deliver business outcomes.   In this role, the Lead Technical Product Owner has an opportunity to build technology that is used all day, every day in every Chick-fil-A restaurant and directly influences Chick-fil-A's Customers, Team Members, and Operators.  You will collaborate with business stakeholders and Operators to understand current opportunities and desired experiences, and partner with the development team to realize features and services that ensure the Point of Sale experiences are relevant and leading edge.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-11931
In the Scrum Master role, you’ll serve as a servant leader, helping our Feature Leads and Development teams to self-organize and deliver value for the CFA One platform.   We need you to apply your organization and leadership skills to help the Feature Leads understand and apply the Scrum methodology, as well as helping to plan and break down work in increments that the development teams can deliver successfully. Additionally, you’ll work with the Development teams to help them self-organize, focus on outcomes in an effort to get to a mutually accepted definition of “done” and help remove roadblocks that impede progress.   This role is based in Atlanta, GA   NOTE: This is a limited time, 3 year assignment role.    Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-11940
A Lead Systems Analyst (SA) in the Digital Transformation and Technology (DTT) department acts as a technical subject matter expert of specific systems and/or platforms with expertise in aspects of system design, architecture, data structure, and integration. He/she should be able to interpret, understand, and steward both functional and technical requirements from teams within DTT as well as Business Partners when necessary.   As a Lead SA on the Customer Technology Solutions team in DTT, you will work with leaders across the company, Operators, and trusted partners to understand the current Customer technology offerings within our Captive Venue locations, both licensed and franchised, and future requirements needed at international locations. Captive Venues, typically licensed by a third-party vendor, are commonly found in Airports, Colleges/Universities, Hospitals and Stadiums, and serve as extensions of the Chick-fil-A brand. These locations are responsible for their individual Point of Sale systems and must meet certain technical requirements to support Chick-fil-A’s service standards. In the international space, the Lead SA will partner closely with Chick-fil-A International teams to understand timelines and local Point of Sale options and requirements needed to support future locations.   The Lead SA will help research, identify, and support a solution that would allow Chick-fil-A the ability to interface directly with commercial Point of Sale solutions both domestically and internationally. As the Lead SA for these location types, you will partner with other areas of the business, such as International and Operations, to define and appropriately order desired outcomes to serve this area of the business. You will need to leverage influence to partner with DTT product owners to drive and implement changes that will allow integration into Chick-fil-A’s commerce ecosystem for access to things such as Chick-fil-A’s loyalty engine, menu offerings, and financial systems. You will have direct impact to Chick-fil-A Customers as you define and partner to deliver innovation solutions that enhance the customer experience within our Captive Venue and future international locations.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-11943
The Lead Technical Product Owner within the Digital Transformation and Technology department is a member of the Agile team who is accountable and responsible for the product to which they are assigned.   This role is the product owner for Chick-fil-A’s suite of enterprise communications solutions, including @Chick-fil-A, the corporate intranet.  @Chick-fil-A is the primary communications channel for the Chick-fil-A Support Center to Operators and their Team Members. This role is responsible for the technology solutions that enable Corporate Communications to successfully execute their role in the business.   A person in this role has the vision to bring focus to an often-ambiguous context and dynamic set of business challenges.  This role is an excellent collaborator and has experience thriving in agile working models.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
5%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12056
Digital Shared Platforms (DSP) at Chick-fil-A (CFA) is introducing a 3-year program to launch our voice automation capability which will enable us to provide compelling user experiences and scale support services in a healthy way as our business grows.   CFA is looking for someone that is interested in being part of our growing automation engineering team. We have need for someone with a pioneer mindset that is energized by the idea of investigating new technologies, proving out concepts, and laying new foundations in voice automation. As our Intelligent Automation (IA) program continues to expand into use cases across the organization, we have identified voice and chatbot automation as the next frontier.   This role will be responsible for researching and guiding our technical strategy around voice automation at CFA. This will include identifying best-fit voice solutions, building solutions to prove out technology concepts, and implementation of solutions to meet business needs.  As their technical counterpart, you will partner with the IA Business Analyst that is responsible for business outcomes related to Natural Language Processing, including chat, transcription, intelligent search, conversational AI, and virtual assistants. As our capabilities grow, it will likely be necessary to develop relationships with partners outside of Chick-fil-A that can help us accelerate solution delivery and aid with daily operations of our voice technologies.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 
Job Function
Information Technology
Travel Requirements
5%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12066
The Lead Technical Product Owner within the Digital Transformation and Technology department is a member of the Agile team who is accountable and responsible for the product to which they are assigned.   As a ViewPoint Core Lead Technical Product Owner, you will serve as the owner of a service responsible for enabling customer order production and fulfillment experiences within Chick-fil-A's multiple restaurant production and fulfillment channels. This service supports many of Chick-fil-A's unique operations and service models which allow Team Members to ensure every Customer order is prepared and filled efficiently and accurately. The Lead Technical Product Owner must ensure the system integrates effectively with all necessary back-end systems to properly represent customer orders and publish order updates for other products to consume, while ensuring order completeness from inception to delivery. As the owner of a highly complex system that sits in the middle of an ever-changing and intricate environment, the Lead Technical Product Owner must work closely with other Technical Product Owners within the Customer Technology ecosystem to ensure cross-collaboration to effectively deliver business outcomes.   In this role, the Lead Technical Product Owner has an opportunity to build technology that is used all day, every day in every Chick-fil-A restaurant and directly influences Chick-fil-A's Customers, Team Members, and Operators. You will collaborate with business stakeholders and Operators to understand current opportunities and desired experiences, and partner with the development team to realize features and services that ensure the customer order production and fulfillment experiences are relevant and leading edge.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.  
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12068
The Lead Technical Product Owner within the Digital Transformation and Technology department is a member of the Agile team who is accountable and responsible for the product to which they are assigned. In this role, the Technical Product Owner will collaborate with business stakeholders to understand the current pain points encountered by Operators, Team Members and Customers, then iterate on solutions to meet their needs:  ‚Äč    You will work to maximize the value of your product by serving as the primary point of contact between your business partners and the development team. Your goal is to bring life to the strategic product roadmap by continually refining the product backlog to ensure success. In this role, you will work with the product development team to evaluate potential product features, assessing time and complexity, and to prioritize the development of solutions in alignment with the value created for end users and Customers.  To accomplish these goals, the role partners with technology agencies and business stakeholders throughout Chick-fil-A but primarily with teams in Digital Transformation and Technology, SupportNOW (Customer Care team) as well as Marketing, including Customer Digital Experience, Brand Strategy, Advertising & Media.   Customer Technology Solutions is responsible for the customer digital experience in our restaurants consisting of Points-of-Sale, Mobile Commerce and Engagement experiences, and Fulfillment technologies. This role will serve on a product team which supports our digital customer care integrations for both customers and our in-house customer care support team.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
20%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12069
Chick-fil-A is using machine learning and advanced modeling to solve many business-critical problems. In this role you will drive the design and orchestration for a portfolio of models used for supply-chain, restaurant operations, and labor and finance.   You will be responsible for architecting, designing, and leading the training, model serving, observability, and experimentation of the models the data scientists develop. This effort will leverage the machine learning operations platform maintained by Chick-fil-A which uses an evolving set of machine learning and data tooling and technology.   Your daily work will require partnering with fellow engineers, the product owner, data and enterprise architects, data scientists, business stakeholders, vendor teams, and other parties following an agile methodology, while being part of a diverse team that values high performance and excellence as much as work-life balance.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12072
The Supply Chain Operations Technology Team is responsible for helping transform Chick-fil-A’s Supply Chain by delivering and supporting critical technology and data capabilities for key Supply Chain disciplines. As a part of this team, you will have the opportunity to serve teams responsible for the network enabling Chick-fil-A to engage with our supplier, distributor, and logistics partners. As well, serve key Supply Chain business functions such as order management and supplier/distributor integration. As Team Leader – Supply Chain Operations Engineering, you will lead a team that helps deliver applications and services in support of Supply Chain business programs and outcomes. You will serve a team of engineers working across this program as a career guide. As well providing guidance on technical strategy, architectural decision making, engineering principles, best practices, and agile team management. Additionally, you will support functional leaders such as technical product owners, systems analysts, and business analysts in delivering technical strategy that influences dependency and sequencing within our program. You will assist with resourcing strategy, helping to manage a contingent workforce that includes the responsibility of developing statements of work with engineering partners. You will collaborate with multiple enablement teams within our digital department such as enterprise architecture, security, tools, Machine Learning and ETL (Extract, Transform, Load) teams. Your scope of responsibility will have a direct impact on the quality of software that is delivered to better serve Restaurants with a more safe, reliable, efficient, and flexible Supply Chain.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12094
Chick-fil-A Supply Staff Selection Lead Recruiter is a highly skilled individual who leads and manages talent acquisition practices to ensure the proper and effective identification and placement of talent. They partner with Hiring Managers, Leaders, and Interview teams to clearly understand their strategy and business needs and lead them through the selection process. They lead the recruitment and interview process and act as key contact for candidates.  They develop recruiting strategies to support the start-up of new Distribution Center locations, develop diversity recruitment strategies, attend college campus and industry events and support Chick-fil-A Supply Services openings, when needed.
Job Function
Human Resources/People
Travel Requirements
30%
Position Type
Experienced Professionals
Posting Location : Location
US-TX-Hutchins
Requisition ID 2022-12125
At Chick-fil-A, Site Reliability Engineering is a technical function which mixes in influence. Across our 2000+ restaurants, cloud, and private data centers, SREs work with our DevOps teams to introduce and hone SRE principles, establish reliability goals, and develop tooling for operational observability. We are a small team working through many different patterns to bring observability to everyone. SREs at Chick-fil-A collaborate across teams and roles, feed learnings back into the organization, and learn all the ways technology is used along the way.   In this role, there is a strong focus on building the tooling and integrations necessary to easily onboard services into our next-generation platform. There will be a mix of platform and application-level work to support the vision of out-of-the-box visibility, monitoring, and dashboarding.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 
Job Function
Information Technology
Travel Requirements
5%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12143
Scope of responsibility: This position will provide leadership for assessment, analysis, insights, opportunity, risks, performance, and value capture for indirect spend categories. This position will serve in a project management office that will retain all related project activity, progress and delivery of value for the company. This position will collaborate with Strategic Sourcing on annual assessments of indirect spend categories, collaborate with Procurement Operations on assessment of all transactional spend flowing through our Digital Platform, and coordinate with our Supplier Relationship Management function on Supplier Diversity Opportunity and supplier risk assessment & mitigation. Team / stakeholder interaction: This position will be part of a team of staff who will drive category management work across all categories of indirect spend. This position will collaborate with senior leaders within Corporate Procurement as well as executive stakeholders across the business. Complexity and variability of the work: This position will work with a broad spectrum of indirect spend that varies in scale, type, and complexity. Some of these categories include and are not limited to: construction services, OEM materials, professional consulting, software/hardware, digital marketing, managed service providers, benefits services, enterprise risk services, travel, group purchasing organizations, design & engineering, specialized legal services, security, training, ERP systems and integration. Effective Leadership Characteristics: This position will require quick activation, strong collaboration, effective prioritization of work, and the ability to influence at all levels, excellence in project management delivery.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Accounting/Financial Services
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12182
Forward thinking individual to lead the inventory management of packaging at all nodes of the Supply Chain which includes suppliers/re-distribution, Distribution Centers, and restaurants by driving alignment throughout the organization on an inventory strategy to support sales while minimizing liability.     Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Supply Chain
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12189
The Field Operations Services department at Chick-fil-A, Inc. provides 24/6 support services to over 2,200 quick-service restaurants. As part of the Field Operations Services department, the Team Lead, Restaurant Technology Support is responsible for leading and motivating a team of Level I Analysts who provide IT troubleshooting support to our Chick-fil-A Franchisees – Operators and Team Members.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Help Desk
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12207
This role will apply a comprehensive knowledge of Food Safety and Quality Assurance to timely identify trends and potential issues from various data sources for Chick-fil-A. This role will be a part of the Quality Verification and Issue Identification Team which is also responsible for third party product audits, an on-site lab, and being a liaison for Supplier Quality & Safety Systems.   This role will interact regularly with other teams within Supplier Quality & Safety team as they identify potential issues and provide timely and useful information.   This role requires a proactive, self-starter mindset with an attention to detail and a tenacious drive to deliver meaningful outcomes.
Job Function
Supply Chain
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12223
Digital Shared Platforms (DSP) at Chick-fil-A (CFA) is introducing a 3-year program to launch our computer vision automation capability which will enable us to provide compelling user experiences, scale support services in a healthy way, and provide valuable analytics as our business grows. Chick-fil-A is using machine learning and advanced modeling to solve many business-critical problems. In this role you will drive the design, architecture, development, and integration of Computer Vision across Chick-fil-A. This role will be responsible for researching and guiding our technical strategy around computer vision automation at CFA. This will include identifying best-fit computer vision solutions, building solutions to prove out technology concepts, and implementation of solutions to meet business needs. As their technical counterpart, you will partner with the IA Business Analyst that is responsible for business outcomes related to computer vision including object detection, tracking, reidentification, labeling, and quality assurance of production systems. This role will also include solutioning for how we manage computer vision IOT devices, cloud and edge architectures and integrations, and real-time data acquisition and analytics. As our capabilities grow, it will likely be necessary to develop relationships with partners outside of Chick-fil-A that can help us accelerate solution delivery and aid with daily operations of our computer vision technologies. Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta
Requisition ID 2022-12224
The Lead Technical Product Owner within the Digital Transformation and Technology department is a member of the Agile team who is accountable and responsible for the Customer Technology Solutions product to which they are assigned. In this role, the Technical Product Owner will collaborate with stakeholders to understand the current pain points encountered by Operators, Team Members and Customers then iterate on solutions to meet their needs.     You will translate requests from the business into technical specifications for the engineering team and develop a strong vision and actionable product roadmap. The position works with the development team to evaluate potential product features, assessing time and complexity, and to prioritize the development of solutions in alignment with the value created for end users and Customers.  To accomplish these goals, the role partners with technology agencies and business stakeholders throughout Chick-fil-A but primarily with teams in Marketing including Customer Digital Experience; Brand Strategy, Advertising & Media; Business Incubation; and Service & Hospitality.   Customer Technology Solutions is responsible for the customer digital experience in our restaurants consisting of Points-of-Sale, Mobile Commerce and Engagement experiences, and Fulfillment technologies.  Your team will fall into one of these domains.   Currently we are seeking candidates to help innovate solutions for in-Restaurant order taking, production and fulfillment products; scalable international Digital Menu products; delivery products and integrations to enable best in class Chick-fil-A and 3rd Party Delivery experiences; and branded web and mobile app experiences. Professional experience in one of these domains is preferred.   Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Job Function
Information Technology
Travel Requirements
20%
Position Type
Experienced Professionals
Posting Location : Location
US-GA-Atlanta