Chick-fil-A Support Center Career Opportunities

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City, State Atlanta, GA
The Digital Commerce team aims to create the Customer’s favorite way to order through a fast and frictionless digital commerce experience. The Order Fulfillment sub-team focuses on powering the experience from the time the Customer places a digital order until they receive it. The role of Senior Product Lead, Digital Order Fulfillment is responsible for the product roadmap and execution for moments of the Customer’s fulfillment experience, including things like order status updates and order production logic. This includes both the frontend Customer experience in digital products like the Chick-fil-A App and backend decisions like when to start making orders at the Restaurant.
Job Function
Marketing
Travel Requirements
20%
Position Type
Experienced Professionals
FLSA Status
Exempt
Requisition ID
2024-17650
City, State Atlanta, GA
The Customer and Market Insights team is the trusted source and strategic thought partner for Customer, Consumer, Team Member, and competitive insights. Team Members are Operators’ employees that serve on the frontline to deliver positive guest experiences in Restaurant. This role is an experienced research professional who is passionate about deeply understanding Operators’ Team Members and using insights to make Chick-fil-A the frontlines’ favorite place to work.   This role supports the Team Member Experience team with insights...
Job Function
Marketing
Travel Requirements
20%
Position Type
Experienced Professionals
FLSA Status
Exempt
Requisition ID
2024-17664
City, State Atlanta, GA
As a leader in the quick service industry, Chick-fil-A strives to be best-in-class in poultry as well. This role is responsible for managing the incoming Safety and Quality for chicken. The person in this role will be responsible for understanding the poultry industry – from the farm through processing – and will partner with Chick-fil-A’s suppliers to proactively address issues and solve challenges.   The role will look at supply quality and safety holistically and partner with suppliers to provide solutions to meet Chick-fil-A’s growth needs and product...
Job Function
Supply Chain
Travel Requirements
60%
Position Type
Experienced Professionals
FLSA Status
Exempt
Requisition ID
2024-17771
City, State Atlanta, GA
Chick-fil-A is well on its way toward building a robust Learning Development capability, including full support for Learning Design, Content Production and Content Strategy for all Field and Staff learning products and experiences. The Content Strategy team is responsible developing, implementing, managing and improving a comprehensive and customized content strategy that aligns to business objectives and meets Field and Staff audience needs. The Sr. Project Lead is responsible for producing and overseeing key deliverables such as content development standards, an efficient and effective component content management system, content governance standards, and content maintenance approach with the support of the Team Leader. (S)he will ultimately ensure that all...
Job Function
Learning & Development
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Requisition ID
2025-17836
City, State Atlanta, GA
Department Overview: Support Now is an essential sub-department of Field Operations. We provide support to users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities.  We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for...
Job Function
Help Desk
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Requisition ID
2025-17903
City, State Atlanta, GA
This role is responsible for leading the quality engineering automation team for the supply chain vertical business lines.  The team automates testing within Chick-fil-A Supply, Bay Center Foods, and upstream pilots. This leadership role is responsible for taking an API centric approach to automate tests of critical business processes across multiple systems related to: - SIT for launch new distribution centers - Regression testing of our integration platform - Regression testing of major SaaS platforms when being upgraded or...
Job Function
Distribution
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Requisition ID
2024-16910
City, State Atlanta, GA
As a Lead Data Engineer, you will be responsible for leading significant project work as a part of a larger cross-functional team in support of Supply Chain. This role is essential to enabling Supply Chain Analytics by ensuring high quality of data at large scale. Lead Data Engineers work in collaboration with other Data stakeholders and contribute to strengthening the links between data quality and data catalogs, data lineage, DataOps pipelines, etc., focusing on increasing the adoption of reliable data products built by the data engineering team. They must be able to quickly develop mastery of the needed subject across the area of Supply Chain for which they are responsible.  Our Lead Data Engineers work with substantial...
Job Function
Supply Chain
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Requisition ID
2024-17223
City, State Atlanta, GA
Chick-fil-A is looking for a Lead Software Engineer - Customer 360 Data Application that will serve as the leader to a strong team of Software Engineers responsible for the application development, data management and support of Chick-fil-A's Customer 360 data systems.   Chick-fil-A is in the process of enhancing its data infrastructure, processes, data governance and management with a goal to care for our customers personally. Chick-fil-A has experienced tremendous growth in our digital customer engagement through Chick-fil-A...
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Requisition ID
2024-17273
City, State Atlanta, GA
The Engineering Group within Chick-fil-A, Inc. focuses on "Innovating Revolutionary System to Care for Operators, Team Members, and Customers" in all 3,000+ restaurants. The unique needs of Chick-fil-A restaurants have necessitated the development of unique equipment solutions to solve challenges related to capacity, complexity, that meet our rigorous quality standards.   The Test Laboratory Engineer will oversee the testing and qualification of kitchen equipment, ensuring it meets the highest standards of...
Job Function
Marketing
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Requisition ID
2024-17662
City, State Atlanta, GA
Chick-fil-A’s In-house Agency (IHA) is growing rapidly, entering its 5th year as an established department, producing thousands of assets across all channels. The In-house Agency streamlines and optimizes the creative and production processes, providing better, faster and cheaper creative assets to Operators and staff stakeholders.   The Creative Services Account Manager/Project Manager sits in an integral role for the IHA team on National campaign work for the US, Canada and Puerto Rico. This individual serves as the strategic partner and trusted advisor to internal channel...
Job Function
Marketing
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Requisition ID
2024-17705
City, State Atlanta, GA
As part of the Customer and Market Insights team at Chick-fil-A, it is our role to power Customer-informed decisions by providing meaningful insights that fuel innovation around service, product development, messaging, and experience. The role of Lead Insights Analyst for Customer & Market Insights is integral in informing marketing decisions by linking Customer behavior to business results. We are looking for someone with a passion for using analytic tools and techniques to drive toward insights that will influence and power business decisions through effective partnerships with internal stakeholders.  
Job Function
Marketing
Travel Requirements
20%
Position Type
Experienced Professionals
FLSA Status
Exempt
Requisition ID
2024-17719
City, State Atlanta, GA
The CommercePoint Program at Chick-fil-A is responsible for designing, building, and maintaining the next generation commerce platform to support the entirety of Chick-fil-A's customer transactions. This position will be responsible for leading the technical design and implementation of in-store services to support various commerce functions, including but not limited to interaction with smart kitchen components, demand management, and legacy platform integration.   As a Lead Software Engineer, you will be a...
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Requisition ID
2024-17779
City, State Atlanta, GA
  We are seeking a candidate who thrives on solving complex problems, is passionate about creating impactful change, and brings a strong foundation in operations research and data science. This is a professional track role offering the opportunity to lead innovative projects and contribute to the success of our business through advanced analytics and optimization.   As a Lead Data Scientist, you will drive impactful project work as part of Chick-fil-A’s supply chain data & analytics team. You will lead projects that involve designing, developing, and implementing solutions for complex supply chain, logistics, or business challenges. You will leverage pre-defined...
Job Function
Supply Chain
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Requisition ID
2025-17812
City, State Atlanta, GA
The Chick-fil-A Support Center is launching a new project-based role that is part of the Restaurant Development Team within the Field Support Technology, Data & Insights team. This Project Full-time role is a TEMPORARY, full-time position up to a maximum of 36 months. The Field Support Technology, Data & Insights team is responsible for supporting Restaurant Development and Field Operations by developing business intelligence applications, reports, and queries that provide relevant, timely and insightful information to support decision making and improve operational performance at our Restaurants. As a Lead Insights...
Job Function
Restaurant Development
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Requisition ID
2025-17825
City, State Atlanta, GA
This is a professional level role requiring a person who will lead and manage assignments that support Restaurant Cash Management functions, including systems, integrations, and associated processes. Individual will be responsible for providing direction, insights, and processes for system and platform scalability, and is expected to communicate both up and down in the organization.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements...
Job Function
Accounting/Financial Services
Travel Requirements
5%
Position Type
Experienced Professionals
FLSA Status
Exempt
Requisition ID
2025-17827
City, State Atlanta, GA
Chick-fil-A, Inc. has a stated intent to expand business interests in Canada, Puerto Rico and to the EMEA and APAC regions. As a result, Chick-fil-A is seeking a Lead Software Engineer to build custom solutions for our International Technology Strategy.   In this role, we are seeking an exceptionally talented Lead Software Engineer to spearhead and support solutions for our International Solutions starting with Canada and Puerto Rico Divisions. The International Technology Ecosystem team currently operates as a start-up within an Enterprise. As this team works to bring Chick-fil-A...
Job Function
Information Technology
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Requisition ID
2025-17881
City, State Atlanta, GA
The Restaurant Commerce Ecosystem is a suite of technology products designed to facilitate the sale, production, and fulfillment of Chick-fil-A offerings in a digitally driven, market ecosystem environment. Chick-fil-A is on a multi-year journey to modernize these technology products that are used by Operators and Team Members to serve millions of customers every day, at the Restaurant and away from the Restaurant.   Chick-fil-A aims to provide industry-leading technology products for use by our Team Members, products that leverage a combination of highly adaptable, scalable, and...
Job Function
Information Technology
Travel Requirements
20%
Position Type
Experienced Professionals
FLSA Status
Exempt
Requisition ID
2025-17895
City, State Atlanta, GA
The Sr. Insights Analyst is a professional track role whose primary role is to identify and communicate insights for an assigned scope of business through the transformation, visualization, and critical evaluation of data through descriptive, diagnostic, and select predictive methods relying on CFA’s established analytics tooling stack. This role will be expected to provide analytical support for multiple related projects or workstreams across Supply Chain functions, including those with dependencies on other departments. It will require acting as a Subject Matter Expert in a broad suite of standard data, methods, and tools, including complex features. The Sr. Insights Analyst may receive...
Job Function
Supply Chain
Travel Requirements
10%
Position Type
Experienced Professionals
FLSA Status
Exempt
Requisition ID
2024-17770
City, State Atlanta, GA
As a Treasury Analyst III, you will be responsible for supporting the company’s cash flow and liquidity, ensuring that sufficient funds are available to meet day-to-day operational needs. You will play a critical role in daily cash positioning and bank account management. Your work will directly contribute to the optimization of cash resources and the smooth operation of cash management processes. You will have the opportunity for collaboration with internal teams (e.g., accounting, finance) to ensure that cash management practices align with the company’s financial goals, while maintaining strong relationships with banking partners and ensuring compliance with internal controls.
Job Function
Accounting/Financial Services
Travel Requirements
0%
Position Type
Experienced Professionals
FLSA Status
Non-Exempt
Requisition ID
2024-17657