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The Labor & Incremental Profit Opportunity (“IPO”) Lead Insights Analyst is responsible for maintaining a high degree of analytical competence as they partner with product leads, analytics engineers, business partners, and field staff to discover, test, and deliver insights to Restaurants that drive better decisions. The individual in this role will be responsible for leading the advanced analytics for Restaurant profit opportunity and labor benchmarking and enhancing the suite of reporting insights for Operators.
Chick-fil-A Customer Support and Recovery (CS&R) is a sub-department of Field Operations. We provide support by making it easy with care for our customers (restaurant guests) to get answers and solve problems. We measure success by the speed, accuracy, and experience we provide. We support Chick-fil-A customer-facing Digital Platforms (mobile ordering application and chick-fil-a.com) and the customer loyalty program, as well as feedback and inquiries related to a restaurant experience or our brand. We focus on continuous improvement, strategy and data insights to make things better today and pursue what’s next for tomorrow. This role supports our Customer Support Agent team and will have a 10:00am-6:30pm schedule...
As a Lead Systems Analyst, you will contribute your design, analytical, and problem-solving skills to help transform Chick-fil-A Inc's (CFA's) financial processes.
You will be the trusted partner between the Digital Transformation & Technology (DTT) department and the Financial Services (FS) department, learning about their business processes and requirements, achieving their goals, and making the dreams of FS, DTT, and CFA a reality.
In this role, your primary focus is on Corporate Financial Reporting (e.g., Financial Statements; General Ledger) and...
The Sr. Insights Analyst is a professional track role whose primary role is to identify and communicate insights for an assigned scope of business through the transformation, visualization, and critical evaluation of data through descriptive, diagnostic, and select predictive methods relying on CFA’s established analytics tooling stack. This role will be expected to provide analytical support for multiple related projects or workstreams across Supply Chain functions, including those with dependencies on other departments. It will require acting as a Subject Matter Expert in a broad suite of standard data, methods, and tools, including complex features. The Sr. Insights Analyst may receive occasional guidance from Analytics Program Leads and Data...
The Chick-fil-A Tax Department is responsible for tax compliance, technology, special projects, research and audit defense functions for independently-owned franchised restaurants and corporate activities. We exist to provide tax planning, regulatory reporting and consulting to stakeholders, governments, external auditors and business leaders. As we grow in complexity and global footprint, we seek to influence business decisions, reduce tax liability and mitigate risk.
The Sr. Accountant, Payroll Tax, responsibilities will be to support the Payroll Tax Compliance function by assisting with U.S. Federal, state, and local payroll tax compliance and audits for...
The Restaurant Cash Management team facilitates and provides accounting support for end-to-end Restaurant payment processes and cash management insights. This professional level role requires an individual who will provide support for Restaurant Cash Management for an assigned group of restaurants, with a focus on product ownership and system integrations and validations.
The Chick-fil-A Tax Department is responsible for tax compliance, technology, special projects, research and audit defense functions for independently-owned franchised restaurants and corporate activities. We exist to provide tax planning, regulatory reporting and consulting to stakeholders, governments, external auditors and business leaders. As we grow in complexity and global footprint, we seek to influence business decisions, reduce tax liability and mitigate risk.
The primary responsibilities of the Sr. Accountant, Sales Tax Compliance, will be to support the Sales Tax Compliance Function by assisting with state and local sales...
Support Now is an essential sub-department of Field Operations. The Chick-fil-A HELP program provides support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities. We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.
The DTT Co-Op Program offers participants a unique environment to learn Chick-fil-A’s business, culture, and technology in a safe and supportive environment. The program is committed to developing participants personally and professionally through hands-on experience, workshops, mentorship, and project work. Participants have the opportunity to explore both technical and functional tracks, enabling cross-functional skill development. This is a 3 semester Co-Op operating on a non-sequential, every other-semester, basis. The 1st semester is the Foundations semester for Co-Ops where participants will gain hands-on learning and project experience. The 2nd...
