Chick-fil-A Support Center Career Opportunities

As part of the Customer & Market Insights team at Chick-fil-A, it is our role to power Customer-informed decisions by providing meaningful insights that fuel innovation around service, product development, messaging, and experience. The role of Senior Lead Insights Analyst for Customer & Market Insights is integral in helping link Customer behavior to business results in order to inform marketing decisions. This role is responsible for providing analytics that guide intentional growth for Chick-fil-A’s order fulfillment channels with a focus on owned and third party delivery. We are looking for someone with a passion for using analytic tools and techniques to...

Department Overview: Support Now is an essential sub-department of Field Operations. We provide support to users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities.  We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for...

The Financial Solutions Lab (FSL) Sr. Lead Data Engineer is a professional role focused on executing the Financial Services strategy by managing and leading complex projects to translate important Financial Services business needs into value-adding data solutions which provide data driven insights and inform important business decisions.   The Sr. Lead Data Engineer will lead FSL data solutions with excellence, ensuring solutions are fit-for-purpose, resilient, efficient, and consistent to establish and maintain trust and steward the data culture in Financial Services.  

  As a leader in the quick service industry, Chick-fil-A strives to be best-in-class in poultry as well. This role is responsible for managing the incoming Safety and Quality for chicken.    The person in this role will be responsible for understanding the poultry industry – from the farm through processing – and will partner with Chick-fil-A’s suppliers to proactively address issues and solve challenges.   The role will look at supply quality and safety holistically and partner with suppliers to provide solutions to meet Chick-fil-A’s growth needs and product quality and safety standards. With this in mind, the core responsibility of...

We are seeking a Senior Lead Software Engineer to drive the custom development of software solutions within our Microsoft platform. This role requires a strong blend of technical expertise, leadership, and strategic influence to shape our approach to Microsoft development technologies such as Power Platform, CoPilot Studio, CoPilot Agents, etc.   Technical Leadership & Development - Subject Matter Expert for Microsoft Power Platform and development focused CoPilot tools such as...

The Culinary & Commercialization team is responsible for cultivating remarkable food that drives Customer trust and brand value and can be executed with excellence by Team Members. This includes the development of craveable new menu items, the improvement of existing menu items to increase relevance and protect quality and developing menu process simplifications to improve the Team Member experience. The Sr. Project Lead of Culinary Commercialization will work to equip Operators and Team Members with processes and tools to enable menu growth, consistently meet Customer expectations, and execute with...

This role is responsible for leading the quality engineering automation team for the supply chain vertical business lines.  The team automates testing within Chick-fil-A Supply, Bay Center Foods, and upstream pilots. This leadership role is responsible for taking an API centric approach to automate tests of critical business processes across multiple systems related to: - SIT for launch new distribution centers - Regression testing of our integration platform - Regression testing of major SaaS platforms when being upgraded or...

Chick-fil-A is looking for a Lead Software Engineer - Customer 360 Data Application that will serve as the leader to a strong team of Software Engineers responsible for the application development, data management and support of Chick-fil-A's Customer 360 data systems.   Chick-fil-A is in the process of enhancing its data infrastructure, processes, data governance and management with a goal to care for our customers personally. Chick-fil-A has experienced tremendous growth in our digital customer engagement through Chick-fil-A...

As part of the Customer and Market Insights team at Chick-fil-A, it is our role to power Customer-informed decisions by providing meaningful insights that fuel innovation around service, product development, messaging, and experience. The role of Lead Insights Analyst for Customer & Market Insights is integral in informing marketing decisions by linking Customer behavior to business results. We are looking for someone with a passion for using analytic tools and techniques to drive toward insights that will influence and power business decisions through effective partnerships with internal stakeholders.  

The CommercePoint Program at Chick-fil-A is responsible for designing, building, and maintaining the next generation commerce platform to support the entirety of Chick-fil-A's customer transactions. This position will be responsible for leading the technical design and implementation of in-store services to support various commerce functions, including but not limited to interaction with smart kitchen components, demand management, and legacy platform integration.   As a Lead Software Engineer, you will be a...

The Chick-fil-A Support Center is launching a new project-based role that is part of the Restaurant Development Team within the Field Support Technology, Data & Insights team. This Project Full-time role is a TEMPORARY, full-time position up to a maximum of 36 months. The Field Support Technology, Data & Insights team is responsible for supporting Restaurant Development and Field Operations by developing business intelligence applications, reports, and queries that provide relevant, timely and insightful information to support decision making and improve operational performance at our Restaurants. As a Lead Insights...

Chick-fil-A, Inc. has a stated intent to expand business interests in Canada, Puerto Rico and to the EMEA and APAC regions. As a result, Chick-fil-A is seeking a Lead Software Engineer to build custom solutions for our International Technology Strategy.   In this role, we are seeking an exceptionally talented Lead Software Engineer to spearhead and support solutions for our International Solutions starting with Canada and Puerto Rico Divisions. The International Technology Ecosystem team currently operates as a start-up within an Enterprise. As this team works to bring Chick-fil-A...

Support Now at Chick-fil-A, Inc. delivers 24/6 support services to over 3,000 quick-service restaurants, ensuring seamless operations for Chick-fil-A Franchisees—Operators and their Team Members. As part of this mission, the Team Lead, Support Now – Restaurant Support, plays a critical role in leading, coaching, and motivating a team of Level I Analysts who provide essential IT troubleshooting and technical support to restaurant teams. **This role supports our Phone IT Agent team and will be a shift start time of 2:00pm-11:00pm end**   Our Flexible Future model offers...

The Chick-fil-A Tax Department is responsible for tax compliance, technology, special projects, research and audit defense functions for independently-owned franchised restaurants and corporate activities. We exist to provide tax planning, regulatory reporting and consulting to stakeholders, governments, external auditors and business leaders.  As we grow in complexity and global footprint, we seek to influence business decisions, reduce tax liability and mitigate risk.   This role is essential to the international tax reporting function and requires collaboration with other functional teams as...

The Sr. Insights Analyst is a professional track role whose primary role is to identify and communicate insights for an assigned scope of business through the transformation, visualization, and critical evaluation of data through descriptive, diagnostic, and select predictive methods relying on CFA’s established analytics tooling stack. This role will be expected to provide analytical support for multiple related projects or workstreams across Supply Chain functions, including those with dependencies on other departments. It will require acting as a Subject Matter Expert in a broad suite of standard data, methods, and tools, including complex features. The Sr. Insights Analyst may receive...

The Restaurant Cash Management team facilitates and provides accounting support for end-to-end Restaurant payment processes and cash management insights. This professional level role requires an individual who will support for Restaurant Cash Management and Payroll Services for International Restaurants. Individual will be responsible for providing cash management, payroll, payment and reconciliation support for Puerto Rico Chick-fil-A Operators.  This role requires daily interaction with our Franchisees, the individual must have a customer service mindset and will provide 2nd mile service to Operators, team members, staff, and 3rd party vendors.  

The Corporate Financial Reporting team is entrusted with preparing and reporting the financial activity of Chick-fil-A, Inc., and its subsidiaries on a monthly and annual basis, according to Generally Accepted Accounting Principles (GAAP), for internal and external requirements.   The Corporate Financial Reporting team is looking for a natural problem-solver who is independent, coachable, detail-oriented, and continually seeking process improvement.  This position requires strong technical accounting skills, analytical abilities and excellent communication skills.   

As a Treasury Analyst III, you will be responsible for supporting the company’s cash flow and liquidity, ensuring that sufficient funds are available to meet day-to-day operational needs. You will play a critical role in daily cash positioning and bank account management. Your work will directly contribute to the optimization of cash resources and the smooth operation of cash management processes. You will have the opportunity for collaboration with internal teams (e.g., accounting, finance) to ensure that cash management practices align with the company’s financial goals, while maintaining strong relationships with banking partners and ensuring compliance with internal controls.

The primary purpose of this role is to provide routine regional accounting support through various tactical assignments. Key responsibilities include managing Chick-fil-A restaurant assignments, conducting month-end reviews, reconciling general ledger accounts, and auditing revenue and expenses to ensure compliance with policies and procedures. This professional-level position requires meticulous attention to detail and adherence to accounting guidelines.   Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of...