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The Senior Business Analyst serves as a subject matter expert for all Direct-to-Consumer (D2C) Channels, including the Chick-fil-A app on Android & iOS, and Web Ordering, possessing a deep understanding of each platform's unique nuances and challenges while focused on offers, rewards, tiers, and campaign-based features that drive the Chick-fil-A One loyalty program. The role will gather requirements, create documentation, implement changes of considerable complexity, setting up and measuring the performance of changes, and demonstrating leadership within their team and with cross-functional partners.
This role also requires technical...
The Sr. Insights Analyst is a professional track role whose primary role is to identify and communicate insights for an assigned scope of business through the transformation, visualization, and critical evaluation of data through descriptive, diagnostic, and select predictive methods relying on CFA’s established analytics tooling stack. This role will be expected to provide analytical support for multiple related projects or workstreams across Supply Chain functions, including those with dependencies on other departments. It will require acting as a Subject Matter Expert in a broad suite of standard data, methods, and tools, including complex features. The Sr. Insights Analyst may receive occasional guidance from Analytics Program Leads and Data...
The Chick-fil-A Global Impact Fellows Program is a 12-month developmental program that uniquely integrates high-level community impact work experience with professional development. The Global Impact Fellow will be responsible for working with teams across the business to help deliver successful Global Impact programming and further impactful stakeholder engagement initiatives.
Fellows will be led by the Place-Based Initiatives & Strategic Partnerships team and work cross-functionally within Global Impact and broader Corporate Communications & External Affairs teams to deepen their community impact knowledge and further develop their professional experience.
The Assistant to the VP of Innovation role will serve as administrative support for the VP of Innovation and other Directors within the function to ensure that company goals and objectives are accomplished and that operations run efficiently. In this role you will maintain and refine internal processes that support executives across the business, and coordinate internal and external resources to expedite workflows. You will manage communication with employees by liaising with internal and external contacts on various projects and tasks, manage calendars, plan meetings and events, research, provide technical administrative solutions in a paperless environment and handle information requests. You will perform administrative functions such as preparing correspondence, planning events,...
Providing high-level administrative support to a staff member within Field Operations and in support of various responsibilities within the Family Enterprise. This person will manage calendars, plan meetings and events, coordinate travel logistics, research and provide technical solutions in a paperless environment, and perform additional administrative functions. S/he will be interacting regularly with Staff members at all levels of the organization, Chick-fil-A Operators, and outside individuals and organizations as needed. This role requires a focus on both results and relationships. Teams at Chick-fil-A work in a fast-paced, highly collaborative manner. Often the responsibilities require real-time prioritization and flexibility on the part of this...
The Hospitality & Service Experience (HSE) Team purpose is to grow occasions to care by nourishing Customers with easy and enriching experiences that are unique to Chick-fil-A. Hospitality and Service Experience is a differentiator for Chick-fil-A in a cluttered industry that is growing with direct and indirect competition, of which Chick-fil-A is experiencing some for the first time. Additional internal and external complexities present new challenges to current hospitality and service models – increase in sales channels, shifts in Team Member behavior norms/desires, increase complexity of team member role, competitor imitation, digital customer expectations and unknown customer of the future.
