Analyst III, Treasury

Job Function
Accounting/Financial Services
Position Type
Experienced Professionals
Requisition ID


This is a professional level role requiring a person with a high level of data fluency who excels at providing descriptive and diagnostic support for the CFA Servco gift card program and provides predictive analytics for the overall program. 


The CFA Servco Analyst develops, delivers and represents the gift card program throughout the organization and is expected to balance intuition and knowledge with the complexity of the data.  This role creates solutions and determines the appropriate tools required for problem solving. They make decisions based on extensive analysis related to forecasting, financial metrics, and process automation. 


Analysis completed within this role will drive decisions that affect the organization therefore requires strong cross-functional business-wide relationships. The individual must have a customer service mindset and will be expected to provide 2nd mile service to Operators, team members, staff and 3rd party vendors. Work is primarily performed at the Support Center under minimal supervision. Occasional after hour support or over-time may be required to meet goals or guidelines.


Core responsibilities exercised with limited review:

  • Apply and leverage knowledge of advanced concepts, practices and procedures consistently to solve complex problems, support dashboard creation and reporting for management information sharing and decision making 
  • Apply broad knowledge of principles, practices and procedures using a multitude of tools and programs
  • Develop predictive forecasting models and Analysis of gift card sales, liability, and inventory that provide actionable strategies to tell the story that the data conveys
  • Continuous evaluation and improvement of reporting and modeling through utilization of additional technology resources and collaboration with other departments
  • Educate self, team and leadership of relevant trends, compliance requirements, and industry innovations in the U.S. and in potential expansion countries
  • Assist in resolving issues, accurately answer business partners inquiries and proactively report potential issues that may impact financial results 
  • Automate and improve Servco processes and serve as a resource for automating processes on other teams
  • Represent Servco on High Visibility Cross-functional teams/projects as well as leading cross-functional teams/projects

May spend up to 10% of time on development or ad-hoc activities.  Examples include:    

  • Department and Team Meetings
  • Milestones, Development Plan
  • Team Leader meetings
  • Lunch & Learns and onsite educational opportunities
  • Seminar/Conferences
  • In-Field Travel
  • Resource for staff with less experience
  • Conducting occasional training

Minimum Qualifications

  • Bachelor’s degree in Accounting, Finance, or related field
  • Outstanding academic credentials
  • Superior verbal and written communication skills
  • Builds strong relationships with others and values the opinions and strengths of teammates
  • Ability to manage multiple projects and responsibilities with competing deadlines
  • Proven data fluency and competency in data analytics, forecasting and metrics
  • Self-driven, exhibiting a personal drive for excellence, eagerness to learn, and requires limited supervision
  • Knowledge of Alteryx, Tableau or similar analytics software
  • Knowledge and understanding of Chick-fil-A’s standard suite of work solutions (Word, Excel, and PowerPoint)
  • Exhibits ability to learn new systems

Minimum Years of Experience


Travel Requirements


Required Level of Education

Bachelor's Degree


Accounting, Finance, or related field

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