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Please review the below information BEFORE expressing interest in the Leadership Development Program:
1. What is LDP?
2. Preparing to apply
3. 60-min Live Informational Session: Prior to applying, it is strongly recommended to attend a Live Informational Session to learn more about the program and ask questions to a recruiter and current LDP Participants. This virtual event dives deep into the history and purpose of LDP, the logistics of the program, training, salary and benefits, the interview process, and more. Please register here.
The Leadership Development Program (LDP) is a 24- to 36-month developmental program available to individuals who are interested in growing their business acumen and restaurant leadership skills in their pursuit of future leadership opportunities with Chick-fil-A or other businesses. LDP’s vision is to be the premier global leadership development experience. To develop the business acumen and restaurant leadership skills, LDP Participants are expected to spend time in two different positions: Grand Opening Supervisor and Interim Manager.
As Grand Opening Supervisor, an LDP Participant’s main duties will be to recruit and manage a team of grand opening Trainers for each grand opening of a new Chick-fil-A brand restaurant, oversee training by the Trainers on brand standards and operational functions affecting brand standards, and consult during the new restaurant opening with the independent franchised Operator of the independently owned and operated restaurant business.
As Interim Manager, an LDP Participant’s main duties will be to manage all operations and Team Members at their assigned Chick-fil-A, Inc.-Operated Restaurant. LDP Participants may work at different Chick-fil-A, Inc.-Operated Restaurants during their time in the Interim Manager position.
Further details on the job responsibilities of the Grand Opening Supervisor and Interim Manager positions are discussed below.
Additionally, LDP Participants may work in the Mobile Kitchen Lead position and/or in various temporary business positions at the Support Center when a need is identified for an LDP participant to lead a staff project. Additional information about these potential additional positions will be made available as needed to successful applicants to LDP.
Notice
All applicants are highly encouraged to attend an information session before submitting their application. You can sign up thorugh Calendly here. Familiarity with the Program and our related expectations of Participants, based on the available, optional resources, will be a factor in our selection decisions.
Additional Position Details
Leadership Development Program Webpage
We are currently filling positions for July and October 2024 start dates, and the interview process typically takes 90-120 days.
Job Overview
The Leadership Development Program (LDP) is a 24- to 36-month developmental program available to individuals who are interested in growing their business acumen and restaurant leadership skills in their pursuit of future leadership opportunities with Chick-fil-A or other businesses. LDP’s vision is to be the premier global leadership development experience. To develop the business acumen and restaurant leadership skills, LDP Participants are expected to spend time in two different positions: Grand Opening Supervisor and Interim Manager.
As Grand Opening Supervisor, an LDP Participant’s main duties will be to recruit and manage a team of grand opening Trainers for each grand opening of a new Chick-fil-A brand restaurant, oversee training by the Trainers on brand standards and operational functions affecting brand standards, and consult during the new restaurant opening with the independent franchised Operator of the independently owned and operated restaurant business.
As Interim Manager, an LDP Participant’s main duties will be to manage all operations and Team Members at their assigned Chick-fil-A, Inc.-Operated Restaurant. LDP Participants may work at different Chick-fil-A, Inc.-Operated Restaurants during their time in the Interim Manager position.
Further details on the job responsibilities of the Grand Opening Supervisor and Interim Manager positions are discussed below.
Additionally, LDP Participants may work in the Mobile Kitchen Lead position and/or in various temporary business positions at the Support Center when a need is identified for an LDP participant to lead a staff project. Additional information about these potential additional positions will be made available as needed to successful applicants to LDP.
The Lead Analyst will work as part of the Business Process team and is responsible for designing, documenting, and implementing business processes in the Master Data Management (MDM) space across the network of Chick-fil-A internal distribution centers to ensure that they meet the needs of the business and operate effectively. This candidate is responsible for understanding business needs and working with business owners and the IT group to define technical requirements to support those needs. Over the next several years, this role is expected to grow designing, implementing, and evaluating business processes across multiple distribution centers distributing ~$3B/yr. worth of product to Restaurants. This candidate will have the opportunity to create and integrate enterprise-level processes and will support the drive for supply chain innovation unique to the food service industry.
About Chick-fil-A Supply
A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants.
Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.
This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.
The Lead Technical Product Owner, Regulatory & Compliance – CMMS (Computerized Maintenance Management Systems) role is responsible for testing data flows, issue resolution, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Offsite Thawing Pilot. This person also partners with each area of the Business to define, document, and consult on functional and technical requirements to support daily Operations and enable future growth of each Business.
As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.
The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components:
- Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants
- Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants
- Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants
The Enterprise Systems – Lead ERP Procurement Product Owner role is the System Owner and Functional Lead of the Oracle ERP Supply Chain modules with responsibility for data flows, integrations, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Offsite Thawing Pilot. This person is responsible for partnering with each Business to define, document and consult on functional and technical requirements to support daily Operations and enable future growth of each Business.
As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.
The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components:
- Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants
- Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants
- Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants
This senior engineering role is a software engineering role that integrates and implements custom business logic for our most critical systems using a cloud-based workflow engine. The role will give you the opportunity to continue your professional development and enable you to make impactful contributions in a fast-paced, dynamic environment. In this role, you will work as a core contributor on a agile DevOps team that solves large scale problems using the latest cloud technologies. You will actively contribute in every part of the development lifecycle, from design and development to CI/CD and delivery.
About Chick-fil-A Supply
As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.
The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components:
- Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants
- Production Distribution Center – Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants
Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants
The Sr Technician, Power Automation and Controls will be a technical SME responsible for assisting the Controls Engineer in equipment uptime, continuous improvement, troubleshooting, and maintaining the Warehouse Execution System (SynQ) and Warehouse Control System (BCI) within the Distribution Warehouse. This individual will be working with state-of-the-art industrial controls hardware and will be working with a diverse team to help deliver automation processes to the highest standards. This individual will be joining the Chick-fil-A Supply LLC. family with the goals of being able to provide a caring, consistent, and reliable service through its distribution networks helping support Chick-fil-A restaurants and their communities.
As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.
The Chick-fil-A Supply service networks are comprised of two components:
- Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants
- Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants
The Systems Analyst II (Power, Automation & Controls) will be a technical SME tasked with inventory movement and maintenance, data management, statistical analysis of equipment performance, and assisting the operations with systemic moves all within the Distribution Warehouse. The enviornment in which this team member will be working in will be mostly spent in a control room but will be trained in team member responsibilities to assist in all hands-on deck situations. The tasks associated with interfacing with the Warehouse Execution System and Warehouse Control System are mission critical for the day-to-day buisness. Lastly, this individual will be joining the Chick-fil-A Supply LLC. family with the goals of being able to provide a caring, consistent, and reliable service through its distribution networks helping support Chick-fil-A restaurants and their communities.
As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.
The Chick-fil-A Supply service networks are comprised of two components:
- Distribution Center – State-of-the-art warehouses that house supply for Chick-fil-A restaurants
- Transportation – Growing fleet of delivery vehicles that supply Chick-fil-A restaurants
Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities. We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.
IT Helpdesk Agents are responsible for providing support for all technologies used by our Chick-fil-A Franchisees. IT Agents look for ways to serve, get answers, and solve problems in a timely manner for our Operators, Team Members and each other.
If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Fleet Maintenance Shop Manager directly oversees the operation of transportation equipment maintenance program in San Antonio, TX. Incumbent is responsible for overseeing the maintenance and repair activities of both in-house fleet maintenance technicians and external contractors to ensure it is completed in a timely and orderly fashion, the right way, the first time. Knowledgeable in most areas of truck/trailer maintenance, the Fleet Maintenance Shop Manager provides team leadership and necessary coaching to develop Fleet Maintenance Technicians and other personnel into dynamic problem-solving team members focused on caring for their teammates in Transportation, the Distribution Center and ultimately the Operators and Restaurants.
The Fleet Maintenance Shop Manager demonstrates a service first attitude while maintaining fiscally responsible behaviors in planning/scheduling maintenance, working with external vendors / suppliers and managing on-site tools, equipment, and spare parts. Our Fleet Maintenance Shop Manager works with external vendors to ensure accurate and timely invoicing and vendor payment and ensuring that contract terms and service level agreements are met.
In addition, the Fleet Maintenance Shop Manager directly participates in the hiring and training of Fleet Maintenance field resources. The Fleet Maintenance Shop Manager reports directly to the Fleet Manager.
About Chick-fil-A Supply
Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends the Chick-fil-A culture of care. For more information, visit cfa-supply.com.
The Chick-fil-A Supply Chain Department encompasses Procurement, Operations, and Development functions that exist to enable the creation and growth of healthy market ecosystems across the organization. This is done by enabling increased capacity in Restaurants, reducing complexity for Operators and Team Members, all while relentlessly protecting the Brand.
The Chick-fil-A Supply Chain Co-Op program offers students the opportunity to engage in real-world corporate initiatives derived from our real-time business needs. Our program is structured to expose students to corporate culture, diverse learning opportunities, cross-functional project work, while enhancing their business acumen and Supply Chain knowledge over a multi-semester experience. Chick-fil-A Supply Chain Co-Ops are also encouraged to influence the organization by providing fresh perspective on company challenges and help to explore solutions, pulling from past work and educational experiences.
This is anticipated to be a 2 semester Co-Op that can accommodate various semester schedules. Students can start in the Spring, Summer, or Fall and do a non-sequential rotation (every other-semester) OR complete one back-to-back rotation (i.e. Spring and Summer). There is also potential to do a 3rd rotation based on business need. Each of these options consist of full-time semesters with Chick-fil-A. If selected for this Co-Op, the student will discuss their desired start date and rotation schedule with the interview team.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
The Sr. Real Estate Representative, New Restaurant Growth, is responsible for the strategic oversight of Chick-fil-A’s real estate deployment strategy within their responsible market territories.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities. We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.
This role will function as a portfolio leader for the Support Now department, collaborating with functional leaders/teams and senior leadership within the department. This role will lead a team of project and change management professionals. The primary objective of this role will be to develop tools and processes that allow functions and sub teams to manage and track the progress of their initiatives and develop materials that allow the Support Now Leadership Team to make decisions based on the progress of the work. The role will be a thought leader that will aggregate information from across Support Now and internal partners within Chick-fil-A and provide insight on potential risks, tradeoffs, and dependencies. In addition, this leader will work to optimize the planning process within Support Now to enable a timely decision-making capability.
If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Directs the overall Human Resources (HR) activities for our West Region including employee relations, recruiting, staffing, organizational planning, legal compliance, safety, training, and communication. Provides both strategic support as well as operational focus. Works with regional leadership and plant management of all business units to engage employees, support leaders and enhance the performance of the business. This position is responsible for managing Human Resource functions within a multi-state environment and supports manufacturing plants, distribution centers and sales offices. The Regional HR Director is responsible for providing HR support to the employees within the assigned region as well as being a key member of the Regional team.
The Sr. Real Estate Representative, Existing Restaurants is responsible for managing and maximizing the value of Chick-fil-A's real estate portfolio in their regional market/territory.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Chick-fil-A is a brand constantly striving to serve customers well. In a world where customer needs are rapidly changing and shifting, the Chick-fil-A enterprise is passionate to find new ways to also serve customers’ needs beyond the restaurant with excellence.
The New Business Concepts team is an Innovation team dedicated to creating, prototyping and recommending to executive leadership untapped opportunities to both enhance customers’ lives and grow the business in new ways. The New Business Concept Director will join a team of directors each dedicated to finding new business opportunities and leading early prototypes to understand true potential. This team works together to identify, prioritize and allocate concept work across direct reports, and to establish working concept teams who can move with precision, rigor and agility. The aim of this team is to analyze a plethora of opportunities, prototype multiple concepts per year and propose those which represent the best opportunities to grow the enterprise and to care for the people and businesses we serve.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
This position will lead the team responsible for supporting and implementing technology in partnership with Chick-fil-A’s Legal department. As our organization continues to grow in size and complexity, we aim to provide and support a portfolio of solutions that automates daily workflow, solves complex business problems and scales the Legal department's operations. This role will be responsible for coaching and mentoring a team of analysts deployed in support of the Legal department, as well as being uniquely responsible for key projects and overall technology roadmap and strategy.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
This position has a high preference for intermediate or advanced Spanish speaking skills.
The Consultant, Restaurant Food Safety & TM Health provides specialty consulting services to Operations Leads, Chick-fil-A Franchisees and various other CFA Support Center groups. This consulting service includes providing expertise in all areas related to food safety and the health of restaurant Team Members. This also includes serving Operations Leads and Operators to ensure that regulatory requirements are met in the various local, state and national jurisdictions.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Come help mature and optimize the entire commerce product portfolio for a $20 billion restaurant organization operating at industry-leading transaction scale and data volumes. You’ll help over 30 agile product teams meet operational data management needs and satisfy enterprise needs for insights into the performance of the business enabled by the portfolio. You’ll deliver new technology capabilities enabling more efficient and responsive systems driven by advanced analytics and machine learning.
Product-oriented, operational data concerns are the top priority for this role. The person in this role will own data-oriented design and operating standards for the entire commerce portfolio in the domains of data persistence, caching and global distribution, REST API design and best practices, data access control and authorization, data movement and transformation, and other product-oriented data management considerations. This aspect of the role will require skills articulating and driving adoption of a clear strategy that is aligned with adjacent strategies and requirements from peers and stakeholder groups across the enterprise. The person in this role will have significant influence over solution architectures across the portfolio for products interacting with customer and transaction data. This role is also responsible for operating and supporting operational data movement pipelines (via queues, batch data movement jobs, event-driven flows, etc.) that support commerce use cases, as distinct from enterprise analytics needs. This responsibility will entail overseeing managed service providers and ensuring capacity and service levels meet business needs and defined service level objectives.
The second priority for this role is enabling analytics and authorized data consumption across the enterprise. The person in this role will partner with enterprise stakeholders to define a comprehensive strategy supporting enterprise analytics needs. The strategy will articulate solution architecture patterns providing secure and scalable interfaces between commerce products and enterprise data collections. This role will educate product teams, advocate for standards and patterns that support enterprise data access needs and help teams with implementation by brokering engagements to augment team capacity. This role will help define operational processes and service levels for data movement, and partner with product teams to ensure that operational data sources are available, accurate, and perform adequately to meet enterprise needs and service levels. Initially, this role will also be responsible for procuring and overseeing outside services tasked with maintaining and operating current-state data movement solutions while product teams migrate to new solution architecture patterns and processes.
This role will also help define and implement a high-scale, real-time event processing architecture supporting integration with decision models driven by machine learning. Success will require close partnership and alignment with stakeholder groups and emerging centers of excellence across the enterprise, as well as partnership with outside service providers. This role will help define and iterate a strategy for this new capability and help product teams implement it. The strategy will include standards for stream-oriented and publish-subscribe consumption patterns, schemas for events, and solutions for operations and support at scale.
While compliance with laws and regulations around data access and usage will not be a primary responsibility for this role, the person in this role will need to consult with stakeholders focused on compliance and ensure that the requirements and visibility necessary for compliance are supported across the portfolio in every area.
This role formalizes and centralizes a broad set of data-oriented responsibilities and processes that have been either undefined or ad hoc in nature to date. The ideal candidate has the relevant skills and experience to lead the organization on a multi-stage journey in all areas of responsibility, managing multiple concurrent streams of activity, driving effective change within and across the organization, influencing multiple technology and business strategies, and leading staff and partners through influence. This role is an individual contribution role with no supervisory responsibilities but has the potential to take on people leadership if emergent strategies and tactics create business needs for additional staff roles.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
This Principal Program Lead, Sustainability role will lead the development and oversee the implementation of Chick-fil-A’s renewable energy strategy. Additionally, this role will oversee the utility management and rate optimization for restaurants. The selected candidate will provide thought leadership and subject matter expertise on a range of energy related topics, including renewables, energy efficiency, energy regulation and policy updates, EV infrastructure, and others.
This role will interface cross-functionally with Corporate Procurement, Finance, Enterprise Risk Management, Regulatory & Government Affairs, CFA Supply, Design, Facilities & Equipment, and External Communications. The job position will be responsible for orchestrating energy efficiency and renewables knowledge-sharing and will drive the innovation agenda in this space.
This role is based in Atlanta, Georgia. If a candidate meets our relocation policy guidelines, Chick-fil-A does offer relocation.
Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.