Sr. Business Process Analyst

Job Function
Position Type
Experienced Professionals
Requisition ID


The Sr. Business Process Analyst will work as part of the Business Process team and is responsible for designing, documenting, and implementing business processes across the network of Chick-fil-A internal distribution centers to ensure that they meet the needs of the business and operate effectively.  This candidate is responsible for understanding business needs and working with business owners and the IT group to define technical requirements to support those needs.  Over the next several years, this role is expected to grow designing, implementing, and evaluating business processes across multiple distribution centers distributing ~$3B/yr. worth of product to Restaurants. This candidate will have the opportunity to create and integrate enterprise-level processes and will support the drive for supply chain innovation unique to the food service industry.


About Chick-fil-A Supply


Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit


    • Understand business needs and engage with IT to translate needs to technical requirements
    • Benchmark business process capabilities and cross-process integration
    • Drive efficient and effective performance of business processes
    • Interact with the business stakeholders and subject matter experts to their business process requirements, analyze, document user’s needs, and perform gap analysis.
    • Work with process owners to understand their requirements to improve and automate how these processes and procedures are performed.
    • Support creation of training and communication material related to business processes
    • Support documentation and management of proposed, new, and existing business processes
    • Support vendor management as needed

    Business Requirements

    • Strong operational experience with enterprise platforms such as ERP, WMS, and TMS
    • Deep understanding of chain of custody for critical value streams such as lifecycle management, order to cash, and procure to pay
    • Deep understanding of data relationships to enable downstream performance
    • Working knowledge of innovations in supply chain and distribution center facilities
    • Exposure to start-up or new business development environments
    • Be knowledgeable of and ensure compliance with food safety and general safety standards, quality specifications, local and governmental requirements

    Customer Relations

    • Work closely with distribution center, CFA corporate, Operators, and business partners to ensure optimal alignment
    • Possess intimate knowledge of who the customers are and the ability to put others above himself/herself
    • Demonstrate the ability to value both relationships and results
    • Be able to navigate through a confrontational situation, ensuring all parties are treated with honor, dignity, and respect

Minimum Qualifications

  • 5 years of applicable experience
  • Bachelor’s Degree
  • Experience with business analysis and business process management
  • Self-starter with excellent project management and organization skills
  • Highly motivated with strong interpersonal skills; a team player, yet able to work independently when necessary
  • Routinely shows interest/knowledge in and offers suggestions / solutions for continuous improvement
  • Exceptional problem solving and communication skills, detail oriented, creative, and has strong organizational skills
  • Able to anticipate needs, lead multiple projects, and manage shifting priorities
  • 20% travel required: Distribution center visits, Chick-fil-A Operator/market visits, supplier visits, and related conferences
  • Excellent command of both written and verbal communication skills

Preferred Qualifications

  • 10+ years experience

Minimum Years of Experience


Travel Requirements


Required Level of Education

Bachelor's Degree

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