Leadership Development Program (Puerto Rico)

Additional Position Details
Leadership Development Program Webpage

Our interview process typically takes 90-120 days, and program start dates are on average 4-6 months after the interview process begins.

Job Overview

The Leadership Development Program (LDP) is a 24- to 36-month developmental program available to individuals who are interested in growing their business acumen and restaurant leadership skills in their pursuit of future leadership opportunities with Chick-fil-A or other businesses.  LDP’s vision is to be the premier global leadership development experience.  To develop the business acumen and restaurant leadership skills, LDP Participants are expected to spend time in two different positions:  Grand Opening Supervisor and Interim Manager.  

As Grand Opening Supervisor, an LDP Participant’s main duties will be to recruit and manage a team of grand opening Trainers for each grand opening of a new Chick-fil-A brand restaurant, oversee training by the Trainers on brand standards and operational functions affecting brand standards, and consult during the new restaurant opening with the independent franchised Operator of the independently owned and operated restaurant business.

As Interim Manager, an LDP Participant’s main duties will be to manage all operations and Team Members at their assigned Chick-fil-A, Inc.-Operated Restaurant.  LDP Participants may work at different Chick-fil-A, Inc.-Operated Restaurants during their time in the Interim Manager position.

Further details on the job responsibilities of the Grand Opening Supervisor and Interim Manager positions are discussed below.  

Additionally, LDP Participants may work in the Mobile Kitchen Lead position and/or in various temporary business positions at the Support Center when a need is identified for an LDP participant to lead a staff project.  Additional information about these potential additional positions will be made available as needed to successful applicants to LDP.

Salary and Compensation:

As of the date of this posting, the annual starting salary for this position is $85,000/year for exempt LDP Participants. The hourly rate for non-exempt LDP Participants in training is $30/hour.

Benefits:

Chick-fil-A, Inc. offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical insurance, dental insurance, and vision insurance for the employee and eligible dependents;
• Life and accidental death and dismemberment insurance;
• Twelve (12) weeks fully paid short-term disability benefits;
• 401(k) retirement plan and employer-funded defined benefit pension plan;
• Paid time off in the amount of fifty-six (56) hours at hire and an additional forty (40) hours every six months thereafter;
• Paid holidays on Thanksgiving and Christmas;
• Paid time off to serve on a jury up to twenty-six (26) weeks (130 business days);
• Paid bereavement leave of up to twenty (20) days depending on relationship;
• Paid time off of up to twenty-six (26) weeks to perform certain military service obligations;
• Paid time off of up to four (4) weeks for bonding leave time following birth or adoption of a child;
• 3 additional days of paid time off for rest;
• Income tax filing stipend for states outside of home state;
• Two personal trips for the employee and two for their spouse and any legal dependents each year

Additional perks include company-provided laptop, professional development stipend, reimbursement for moving expenses, housing and rental car, financial wellness support, access to the Chick-fil-A Wellness Center, a company Wellness program, a company Employee Assistance Program, and access to discounted products and services through Chick-fil-A Marketplace.

Grand Opening Supervisor Responsibilities:

• Recruit, select and schedule Grand Opening Trainers employed by Chick-fil-A, Inc. and ensure that all onboarding documents are complete and in compliance with applicable law(s)
• Supervise Grand Opening Trainers, including performance management, and ensure they understand and train Operator’s and restaurant leaders to Chick-fil-A brand standards and operational functions affecting brand standards
• Oversee and manage Grand Opening budget, including labor, travel, meals and entertainment
• Support Grand Opening process by consulting with the Operator on planning strategy and execution of the Operator’s vision for their individual business and Create Raving Fans Strategy
• Consult with the Operator on brand standards and operational issues affecting brand standards, such as their business plans, sales generation, vendor strategy, and maximizing their restaurant layout
• Partner with Grand Opening Marketing Team to execute and provide operational support for all PR and Marketing activations
• Consult with Operators regarding systems to ensure food safety, such as LEAN Chicken. Complete SAFE Daily Critical and eRQA daily, evaluate results and advise on corrective measures as appropriate
• Forecast sales and consult with Operators on inventory levels
• Consult with Operators regarding optional resources and tools available to ensure consistency with brand standards, including Pathway
• Provide consultation on Operators’ set up of Restaurant with necessary equipment, smallwares, and office items to ensure food safety, food quality and quick service
• Support and advise Operators on back office systems
• Create an exit strategy for the Grand Opening support team to ensure minimal impact to brand standards and guest experience once departed

Interim Manager Responsibilities:

• Manage all operations and Team Members at their assigned Chick-fil-A, Inc.-Operated Restaurant
• Recruit, hire, onboard, and supervise Team Members, including, but not limited to, completing new hire and payroll paperwork, labor scheduling, completing payroll biweekly, and performance management
• Develop and implement plan for training Team Members to Pathway standards
• Conduct Team Member performance reviews and create performance management plans
• Create role clarity and clear communication amongst the team
• Develop processes and procedures to ensure compliance with all employment laws
• Assess and analyze current state of the Restaurant business in terms of people, quality and customer service, sales and brand growth, and financial return. Develop a 30/60/90-day business plan
• Analyze Customer Engagement Monitor survey results and create strategy for enhancing survey results, including coaching and solving for opportunities
• Evaluate Restaurant vendor performance and make any necessary changes in vendor relationship
• Ensure inventory levels are appropriate for specific Restaurant needs
• Implement and oversee inventory and ordering process, and train Team Member(s) on the relevant process(es)
• Identify and solve bottlenecks in the business, including innovating ways to maximize throughput
• Analyze data, including End of Month package, to make optimal business decisions for the purpose of maximizing Restaurant’s financial return

• Ensure Restaurant readiness and smooth transition of Restaurant to incoming Operator

Responsibilities for other positions LDP Participants may hold:

Information about the responsibilities of other positions, including but not limited to the Mobile Kitchen Lead role, staff projects, and other assignments based on the needs of the business will be made available as needed to LDP Participants.

• Bachelor's Degree or 5 years of leadership experience 
• Ability to work independently with minimal oversight
• Keen business judgement and sound decision-making skills
• Experience working with and leading teams
• Problem solving and analytical skills
• Ability to provide clear and consistent feedback
• Ability to manage conflict in a respectful and timely manner
• Promptly takes responsibility and action as needed
• Listens effectively; seeks to understand 
• Curious about the needs of those around them
• Quickly establishes rapport and inspires others 
• Communicates clearly and concisely

Physcial Requirements: 

• Ability to work in a fast-paced restaurant environment
• Willing to travel 100 percent of the time 
• Availability to work on weekends

• Valid US (Puerto Rico) or Canadian Driver License