Project Lead, Delivery Operations

Job Function
Position Type
Experienced Professionals
Requisition ID


Technological advancements and Customer demands for convenience are creating challenges and opportunities for restaurant brands. Specifically, the advent of On-Demand Delivery has the potential to be a growth platform for brands that respond well and a disruptor for brands that are slow to act.


The Project Lead, Delivery Logistics and Operations will play a critical role in Chick-fil-A’s effort to build scalable and differentiated delivery capabilities. With an understanding of data, business, and operations, the ideal candidate will bring an analytical mindset to identifying opportunities and solving complex problems. The role requires an ability to coordinate work across functions, working with restaurant designers and process engineers on one day and working with business consultants and restaurant operators the next day. Success in the role will require a willingness to spend time in both spreadsheets and restaurants, with both cross-functional partners and our restaurant Operators.


Chick-fil-A is seeking a growth and process-minded leader who is able to coordinate multiple projects simultaneously and lead cross-disciplinary teammates. This leader should have a high degree of comfort with ambiguity and be ready to turn on a dime as the marketplace evolves. This leader will serve as a subject matter expert for delivery, responsible for serving Chick-fil-A Restaurant Operators as they navigate a complex and maturing delivery marketplace. Finally, this leader will be responsible for health of nationwide delivery operations, working with internal Field Staff and external contractors to oversee the support of Operators executing delivery.


This role is part of the On-Demand Delivery Platform, which is on the Beyond the Restaurant team, and reports to the Innovation & New Ventures department.


  • Leads cross-functional teams stewarding innovation projects from inception through launch at more than 500 restaurants.
  • Serves as an expert for delivery, including financial models, technology, operations, marketing, and equipment.
  • Coordinates with Field Staff to ensure adequate support of, and consulting to, Operators executing delivery.
  • Builds effective feedback loops and synthesize data to assess business health and inform decisions.
  • Leads the design and development of operational and logistical health dashboards to inform business leaders.
  • Facilitates winning decisions with data, facts, and thoughtful analysis, biased to Customer benefits but understanding of Operator perspective.
  • Identifies problem areas and initiates new projects to enable delivery to scale effectively, meeting Customer and Operator needs.
  • Informs the technology roadmap based on identification of the biggest problems to solve.
  • Oversees delivery health nationwide, assessing trends and working cross-functionally to ensure continuous improvement of the delivery business over time.

Minimum Qualifications

  • Results-driven with the ability to work under pressure; navigate through ambiguity, and balance multiple priorities
  • Demonstration of versatile learning with a bias for continuous improvement
  • Analytically minded: Ability to back up decisions with data and facts
  • Attentiveness to details with the ability to understand business context and find common ground
  • Ability to translate business needs to process requirements, and implement and operate those processes 
  • Project management acumen
  • Excellent written and verbal communication skills; ability to influence engineers, project managers, corporate leadership, and partners.
  • Financial acumen

Preferred Qualifications

  • Experience with Chick-fil-A financial model
  • Experience with, and deep understanding of, Chick-fil-A restaurant operations
  • Understanding of on-demand delivery operations and logistics
  • Experience designing or creating visualization tools in Tableau

Minimum Years of Experience


Travel Requirements


Required Level of Education

Bachelor's Degree


Business/ Supply Chain/ Marketing/ Engineering

Minimum GPA (4.0 Scale)


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