Sr. Lead Systems Analyst, Supply Chain Order Management

Job Function
Information Technology
Position Type
Experienced Professionals
Requisition ID


The Sr. Lead Systems Analyst - Supply Chain Order Management is responsible for leading the implementation and operational support of a new Chick-fil-A developed order management platform in
partnership with Operator Technology Solutions (OTS) Engineering and Supply Chain teams. The order management platform will be responsible for processing millions of Restaurant orders annually. Its core functionality will be in
support of the following Supply Chain business outcomes:

  • Real-time visibility of order management operations across Chick-fil-A's Supply Chain network
  • Omnichannel ordering capabilities in support of Market Ecosystem business outcomes
  • Support of new customer service ordering experiences
  • More flexible order management capabilities in response to volatility in Chick-fil-A's Supply
    Chain network

As Sr. Lead Systems Analyst, you will also have an opportunity to develop deep functional and technical expertise around order management processes and operations while building relationships with multiple stakeholders within Digital Transformation & Technology (DTT) and across Supply Chain. In addition, you will work closely with Supply
Chain distribution partners in support of new platform related processes, solutions and integrations.


  • Be accountable as the order management platform leader ensuring the daily success of executing Restaurant orders (thousands of orders daily, millions annually)
  • Proactively partner with Supply Chain on the strategy and design of order management operating procedures
  • Proactively partner with Supply Chain to build and maintain an ongoing roadmap and backlog of
    platform features in support of business outcomes
  • Proactively partner with OTS Engineering teams on the technical strategy, design, and delivery
    of platform features
  • Proactively partner with OTS Engineering teams on the operational processes and tools required
    to effectively meet customer SLAs around platform uptime and performance
  • Create and maintain detailed documentation of platform processes, functionality, and support

Minimum Qualifications

  • Experience managing software in a cloud computing environment
  • Basic understanding of Agile development methodologies
  • Basic understanding of microservices and APIs
  • Able to effectively translate business outcomes to technical deliverables
  • Strong ability to negotiate decisions effectively across a diverse range of teams
  • Highly self-motived with a strong focus on execution while managing relationships
  • Personable but able to effectively lead others by influence
  • High attention to detail

Preferred Qualifications

  • Bachelor's degree
  • Proficiency with SQL
  • Experience as a software product owner leveraging Agile development methodologies with engineering teams
  • Experience working in Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure
  • Experience working with product road mapping tools to manage business requirements and
    user feedback
  • Experience working with or managing partner (3rd party) resources.

Minimum Years of Experience


Required Level of Education

High School

Preferred Level of Education

Bachelors Degree


Business, MIS, or Engineering

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