Lead Business Analyst - Transportation

Job Function
Position Type
Experienced Professionals
Requisition ID


The Enterprise Systems Lead BA - TMS is the System Owner of the Transportation Management System (TMS) as well as the Fleet Management System with responsibility for data flows, integrations, configuration and support for both Chick-fil-A Supply and Bay Center Foods.  This person is responsible for understanding the business needs and working with Business Owners and IT to define technical requirements to support those needs.  Additionally, this role will be responsible for supporting the upstream food production business for all Warehousing and Transportation systems.


About Chick-fil-A Supply

Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com.  



  • Develop ongoing Roadmap of System Enhancements/Improvements that align to the Business Needs and requirements.
  • Benchmark business process capabilities and integrations across all Entities to develop Standard solutions that will deliver scale, agility and value to the Business Stakeholders.
  • Strong understanding of Master Data Management in order to enable Standards across all Entities and System Platforms.
  • Lead and execute the development of new and existing configurations as well as supporting documentation that enables Change Management and End User Training.
  • Lead and own the Business Relationship with Software Vendors that delivers excellent Customer Service and responsiveness to the Business.
  • Provide 2nd Level Operational Support for all Entities for each Platform that includes advanced troubleshooting techniques and tools to minimize Business impacts.
  • Develop the Long-Term 3rd Level Support Model by Platform as well as Sourcing Model that will deliver excellent Customer Service and value to the Business.
  • Provide End-to-End solution and process expertise to business stakeholders in order to identify new IT-enabled solutions. Evaluate packaged solution options against IT roadmap, key requirements, and various constraints.
  • Develop business case documentation along with financial justification and ROI for all initiatives. Partner with IT leadership to establish project approach and timeline.
  • Lead and execute the documenting of the current-state and future-state business process requirements including data flows, configurations and reporting needs
  • Lead and execute Testing Phases for Implementations to ensure systems address business stakeholder needs from users’ point of view.
  • Manage simultaneous projects across multiple Entities to coordinate all aspects of implementation and delivery of tasks necessary for successful project execution.
  • Lead and coordinate all software version upgrades with Business Stakeholders and Software Vendors to ensure successful migrations and minimal business interruptions.

    Business Requirements

    • Strong Operational experience with Enterprise Platforms such as Transportation Management systems including Labor Management and Robotics.
    • Deep understanding of chain of custody for critical value streams such as Lifecycle Management, Tendering and Shipment Processes.
    • Deep understanding of data relationships to enable System-to-System performance.
    • Working knowledge of Innovation Lifecycle in Manufacturing and Distribution Center facilities.
    • Strong experience in a Start-up or new Business Development environment.


    Customer Relations

    • Work closely with distribution centers, food production centers and business partners to ensure optimal alignment.
    • Possess intimate knowledge of who the customers are and the ability to put others above himself/herself.
    • Demonstrate the ability to value both relationships and results.

Minimum Qualifications

  • Bachelor’s degree in Engineering, Computer Science, Business Administration, related field or relevant experience.
  • 8+ years of experience in an IT Business Analyst or related role.
  • 8+ years of experience with Enterprise Supply Chain Technology including Transportation and/or Fleet Management Systems.
  • Excellent business communication and presentation skills.
  • Ability to effectively coordinate multiple projects involving multiple Entities, Departments, and External Consulting Teams.
  • Excellent interpersonal, analytical, organizational, and problem-solving skills.
  • Deep understanding of data requirements and flows.

Preferred Qualifications

  • BlueYonder Cloud Transportation Management system experience.
  • Cloud based Enterprise System experience.
  • 10+ years of experience with BlueYonder Transportation Management System configuration and support.
  • Demonstrated experience of Advanced Supply Chain tools within BlueYonder Systems.
  • Experience driving integrations between SaaS based enterprise systems and third-party stakeholders.
  • Experience with Master Data Management across enterprise systems.
  • Business process management experience.

Minimum Years of Experience


Travel Requirements


Required Level of Education

High School

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Connect With Us!

Connect with us! We’re always looking for talented minds to join our team. Interested in learning more about Chick-fil-A, but don’t see an opening that’s the perfect fit just yet? Connect with us so we can stay in touch. Want to know more about Chick-fil-A? This video is a great place to start! Chick-fil-A, Inc. Work Full of Life