Sr. Systems Analyst, Customer Technology Solutions

Job Function
Information Technology
Position Type
Experienced Professionals
Requisition ID


The Digital Payments Sr. Systems Analyst role serves on the Customer Technology Solutions team within the Digital Transformation and Technology department.  As the Digital Payments Sr. Systems Analyst, you will get the opportunity to work with stakeholders in the Treasury, Marketing, and Beyond the Restaurant departments in pursuit of a shared goal to create remarkably convenient e-commerce ordering and payment experiences for Chick-fil-A guests.  In this role, you will define detailed user stories for Chick-fil-A’s e-commerce ordering and payment experiences while also assisting with the development and configuration for those features.  You will manage and collaborate with our payment acquirers, card networks, and digital wallet providers.   Lastly, you will partner with new players in the digital ecosystem to identify new platforms and technologies that help our guests order when they want, how they want, and where they want.


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  • Serve as an organizational SME on our ordering and payment platforms. Communicate appropriately with both technical and non-technical stakeholders regarding opportunities and status of current initiatives.
  • Solve complex technical problems by facilitating technical requirements gathering and occasionally delivering code and technical configurations as a part of the feature development life cycle.
  • Manage cross-functional initiatives by coordinating contributions from POS, digital experience engineers, Treasury, and Marketing stakeholders.
  • Triage issues escalated to the feature team and analyze system logs and production code to identify root cause for correction
  • Identify payment industry rules/regulations and lead, in conjunction with Legal and Treasury, in the design of new processes and systems to ensure compliance.
  • Develop scalable support solutions to troubleshoot technical challenges by leveraging technology automation or creating appropriate documentation for our Customer and Operator facing help desks.
  • Identify new digital trends and partner with engineers to build prototypes of these new technologies.  Assist in in pitching these concepts to Customer Digital Experience, On-Demand Platforms, and Treasury stakeholders for prioritization of further development and rollout to our Customers and Operators.

Minimum Qualifications

  • Bachelor’s degree or equivalent, preferably in a technical field of study
  • Intellectually curious and innovative
  • Strong analytical and problem-solving skills
  • Attention to detail
  • Strong interpersonal skills
  • Strong written and oral communication skills
  • Familiarity with Agile work processes
  • Ability to adhere to the specified architectural and engineering standards set by the feature team
  • Ability to integrate with third party systems and platforms using industry standards
  • Self-starter who completes tasks without excessive supervision

Preferred Qualifications

  • Familiarity with payments processing relationships
  • Familiarity with e-commerce payment platforms
  • Experience within the fintech industry
  • Experience with UX/UI design
  • Experience with managing complex technical integrations

Minimum Years of Experience


Travel Requirements


Required Level of Education

High School

Preferred Level of Education

Bachelors Degree

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