Principal Team Leader – Communications and Strategic Projects

Job Function
Restaurant Development
Position Type
Experienced Professionals
Requisition ID


The Principal Team Leader – Communications and Strategic Projects will be responsible for developing the strategy and direction for all Restaurant Development communications and necessary project support functions needed to support the lifecycle of Restaurants. This position will also be responsible for the leadership and oversight of the sub-teams performing the work and creating necessary deliverables.


The Principal Team Leader will:

  • Serve as a member of the RD Services/Operations leadership team, providing input and insight into the team direction, vision and culture.
  • Develop and oversee the strategy for RD communications and how our work is conveyed within the department and to other Chick-fil-A organizations and departments.
  • Develop strategic partnerships with vendors, external suppliers who can create deliverables needed to accomplish the communications strategy.
  • Provide guidance to members of the RDLT as needed on their individual department communications plan, while ensuring they align with a cohesive RD strategy.
  • Make recommendations for the resources needed to support various projects within RD that are critical to a Restaurant’s lifecycle.
  • Develop and implement processes for these new functions that operate at the department level rather than the sub-department level.
  • Prepare, communicate to, and educate RD Teams on changes to processes.
  • Assist in creating the strategy for functions needed to support RD as a whole as a part of a future “Center of Excellence.”

Minimum Qualifications

  • Bachelors Degree
  • At least 5 years experience in Communications, Operations/Strategic Planning or related field
  • 5+ years in a leadership position 
  • Strong computer skills with proficiency with Microsoft Office suite packages (Microsoft Excel, Microsoft Word, Microsoft Access)
  • Excellent written & verbal communications skills

Preferred Qualifications

  • Demonstrated strategic enterprise thought leadership abilities
  • Ability to achieve results through leading others
  • Ability to work in a team environment
  • Strong facilitation skills of cross functional teams
  • Ability to influence others at all corporate levels
  • Strong communication skills, both individual and group environment
  • Ability to communicate clearly, both orally and in writing
  • Strong project and time management skills
  • Flexibility & adaptability

Travel Requirements


Required Level of Education

Bachelor's Degree

Preferred Level of Education


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