Sr. Business Analyst, Supply Chain Business Excellence

Job Function
Position Type
Experienced Professionals
Requisition ID


The  Business Analyst is responsible for providing technical systems and software support for modification, implementation, or conversion of business systems. The role will be a communications link between user and technical groups. This role will document and analyze more complex user business processes and requirements, identify solutions including modification of business processes to align with Business Excellence strategy. This role will focus on understanding the needs of the business and overseeing the development of strategy defining and providing performance goals, metrics and also creating/driving internal processes, systems to ensure appropriate due diligence is applied to business decisions.


About Chick-fil-A Supply

A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants. 


Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.


This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.


  • Develop and maintain strong relationships with internal and external stakeholders, IT, contractors’ systems team.
  • Make recommendations to management as assigned for process adoption or adherence by utilizing data, analysis and insights.
  • Lead in design sessions in prototyping new systems and features to enhance business processes, operations and information process-flow.
  • Drive effectiveness and efficiency of existing reporting capabilities.
  • Prepare and deliver reports, recommendations or alternatives that provide solutions to existing business challenges.
  • Serve as the primary point of contact for assigned business areas as it relates to portal, collaboration and content management needs.
  • Partner with CFA-Supply leadership to identify opportunities and provide appropriate scoping and estimation.
  • Ability to manage multiple priorities across multiple customer areas.
  • Communicate processes, objectives and timelines to necessary parties involved.
  • Work across functions to outline project scope, timeline, expectations.
  • Lead business requirements collection and documentation for end to end business processes for projects and enhancements.
  • Obtain and maintain a working knowledge of the systems, applications and understand key business drivers.
  • Keep abreast of the new trends and advancements in the distribution space.
  • Provide input on strategy based on knowledge.

Minimum Qualifications

  • Bachelor’s degree in a Business-related field
  • 5+ years relevant business experience, Manufacturing Operations in a plant/ Distribution Center preferred.
  • Excellent business communication and presentation skills.
  • Strong capabilities in Microsoft Excel.
  • Familiarity with ERP Systems.

Preferred Qualifications

  • Experience supporting multi-temp facilities (grocery/etc.)
  • Experience supporting Agile Software Development teams.
  • Proficient writing user stories use cases and conducting requirements workshops.
  • Ability to lead small to medium projects and assist cross functional business leaders’ initiatives.
  • Strong analytic skillset.
  • Experience in aggregating large volumes of data for analysis.

Minimum Years of Experience


Travel Requirements


Required Level of Education

Bachelor's Degree

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