Sr. Project Lead, Supply Chain Program Management

Job Function
Position Type
Experienced Professionals
Requisition ID


Are you an organized problem solver who brings structure and attention to detail while being able to thrive in a start-up environment? Are you a self-starter who is dedicated to landing and delivering all aspects of a dynamic program through proactive leadership and rigorous implementation of program management best practices? We are looking for a program manager to lead and manage the end-to-end stand up of distribution centers and related facilities for Chick-fil-A’s new distribution/production network. This role will support and lead in a PMO capacity the end-to-end activity across all aspects of the Construction & Facilities team including Real Estate site selection, design, construction, asset procurement, implementation, go-live, IFM onboarding, lifecycle asset management. 


About Chick-fil-A Supply

A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants. 


Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs.


This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation.


  • Develop and lead end-to-end program tracking for multiple facilities from site analysis through facility go-live
  • Work closely with engineering partners to define asset groupings for 100+ assets per facility and track all stages of asset procurement from initial specification development through final testing, training and acceptance
  • Provide leadership that drives overall program health for multiple work streams though collaboration, providing direction and employing the use of visual dashboards and timely communication
  • Coordinate proactively with multiple Chick-fil-A stakeholders and partners to gather and report out on key task and milestone status and progress, including construction and engineering partners, Procurement and Legal departments, and project managers from other program teams
  • Develop and manage Risk, Action, Issue and Decision (RAID) tracking and escalation solution for Construction and Facilities team, while simultaneously identifying risks at multiple levels within the program and escalating appropriately
  • Coordinate daily with Chick-fil-A Supply leadership PMO and provide outputs for tracking and forecasting at the executive level
  • Facilitate weekly leadership meetings to review and discuss program and RAID status, as well as ad-hoc coordination meetings with other program teams
  • Manage JIRA Scrum Epic including scrum board, backlog, weekly cadence including sprint planning, backlog grooming, and daily scrum meetings
  • Identify opportunities for increased program efficiency and develop processes and procedures for effective management of program, including facilitation of training and adoption
  • Provide thought leadership to leaders, team members and partners regarding effective program delivery solutions, stakeholder coordination, and teaming across multiple work streams; utilizing knowledge of program delivery best practices and understanding of key risks and mitigation options

Minimum Qualifications

  • 7+ years of project/program management experience
  • Ability to communicate well with team members and leaders to meet goals and deadlines
  • Ability to multi-task and drive execution across multiple priorities
  • Extensive knowledge of project management best practices and tools
  • Excellent at thoughtful and responsive communication - written, verbal and as a presenter
  • Experience in leading teams of 5+ direct reports throughout multiple locations on large dynamic projects with minimal supervision
  • Excellent at establishing, building and maintaining functional working relationships
  • Experience driving clarity in ambiguous situations/ environments
  • Excellent organizational skills and close attention to detail
  • Willingness to grow and take on new responsibilities, including identification of better ways of working
  • Proficient in Microsoft Office suite of applications including Microsoft Project (or Smartsheet or equivalent)

Preferred Qualifications

  • 5+ years’ experience in Engineering, Construction, Facilities, Retail Operations or related field
  • Understanding of facility construction principles and related disciplines to include Architectural, MEP, General Contractors, and subcontractor resources
  • Familiarity with the design, principles and operation of food production equipment
  • Basic understanding of material handling systems and equipment, automation, storage solutions, production equipment and the implementation and commissioning of various asset types across multiple distribution & production facilities
  • Experience with indirect procurement
  • Proficient in Agile project tracking tools (JIRA or equivalent)
  • Project Management Professional (PMP) Accreditation
  • Proficient in Traditional (Waterfall) and Agile PM methodologies

Minimum Years of Experience


Travel Requirements


Required Level of Education

Bachelor's Degree

Preferred Level of Education

Masters Degree

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