Lead Data Analyst - Payments Fraud

Job Function
Accounting/Financial Services
Position Type
Experienced Professionals
Requisition ID


The Lead Data Analyst is responsible for providing support in the critical areas of fraud prevention and payment analytics for Chick-fil-A's Treasury department.  This role will focus on developing robust fraud mitigation strategies, coordinating with subject matter experts and key stakeholders to understand the needs of the business, defining and providing fraud performance goals and metrics, and creating/driving internal processes and systems to ensure appropriate due diligence is applied to business decisions.  In this role, you will have an opportunity to develop relationships with multiple stakeholders within DTT, Financial Services, Marketing, and Operations as you take responsibility of this multifaceted work.  In addition, you will work with various external parties including payment acquirers/processors, card networks, issuers, and wallet providers.


  • Develop, implement and manage fraud prevention strategies for all payment activity in partnership with IT, marketing, and legal
  • Create and execute systematic processes for handling payment fraud
  • Leverage multiple, large data sources to research and create detailed dashboards related to ecommerce, online and retail fraud
  • Using analytical techniques, identify new and emerging patterns of fraud and make recommendations for new operational controls and improved monitoring
  • Quantify and forecast the cost of fraud on the corporate and restaurant level
  • Serve as Subject Matter Expert for industry fraud and chargeback rules and regulations
  • Stay aware of the continually evolving fraud trends, best practices and available tools to optimize and identify fraudulent activity
  • Understand Chick-fil-A's risk standards and procedures
  • Strong understanding of Chick-fil-A's payment acceptance options and technologies
  • Act as a point of contact for staff members, vendors and banking partners regarding payment fraud
  • Partner across the business (IT, Security, Customer Experience, etc) to research, develop and test new fraud detection rules
  • Partner with Restaurant Cash Management Accountants to research and gather supporting evidence against open chargebacks and disputes

Minimum Qualifications

  • Bachelor's Degree in Finance, Economics, Statistics, Computer Science, MIS or IT related field
  • Proficient in Microsoft Office Suite
  • Excellent analytical, critical thinking and problem-solving skills
  • 3-5 years of data analytics, fraud prevention or risk management experience
  • Strong interpersonal & written communication skills
  • Ability to drive large pieces of work independently
  • Aptitude and willingness to get involved in the details
  • Ability to manipulate, question and interpret data in order to develop recommendations

Preferred Qualifications

  • 5-7 years of e-commerce fraud prevention, investigation or retail fraud experience
  • Proficient in analytical tools (e.g. SQL, Tableau, Alteryx)

Minimum Years of Experience


Travel Requirements


Required Level of Education

Bachelor's Degree

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