• Lead Advisor, Change Management

    Job Function
    Accounting/Financial Services
    Position Type
    Experienced Professionals
    Requisition ID
  • Overview

    The Restaurant Financial System team provides Operators and those who serve them with tools, reports, and systems that equip them for profitable growth. We do this by building robust data infrastructure, maximizing the effectiveness of our systems portfolio, and offering users relevant and timely insights about their businesses.


    This Operator Success Lead will play an instrumental role on the team by leading components of a large-scale project to replace the existing time & attendance and payroll solution in Restaurants with a new HCM solution as well as the resulting ongoing program. Primary focus of responsibility is to ensure overall Operator Success for the program. This will be done through impact assessment and change readiness for our Operators, their Team Members, and departments across the organization as well as ensuring that a scalable approach is in place supporting continued growth of the brand both domestically and in international countries.


    • Leading components of a large-scale project that ensure change readiness for all audiences (Operators, Team Members, and Staff) as well as continued success of the program for Operators and their team during future growth and expansion
    • Demonstrating awareness of business opportunities to streamline processes to benefit Operators and Team Members and proactively pursuing them
    • Partnering with groups across the organization (e.g. Financial Education and Restaurant Training) to ensure a successful training program is in place for both the initial rollout as well as in support of the ongoing program for new Restaurants, Operators, and Team Members
    • Continually obtaining and assessing feedback from Operators and their teams through various methods including surveys and panels and communicating all learnings back to other core program team members
    • Supporting the curation of the program communication plan and executing the selected approach


    Minimum Qualifications

    •  Experience with projects involving change management with high levels of user impact, specifically those involving the implementation and rollout of a new system
    •  Demonstrates preparation, timeliness, and consistency in all forms of communication
    • Ability to manage multiple and varying tasks and/or projects while being able to appropriately prioritize work
    • Attentive to details but with the ability to see the larger picture
    • Process improvement mindset with the ability to identify opportunities and enact the changes necessary for growth and success
    • Self-starter who sees needs and proactively completes tasks to meet the needs, exhibits a personal desire for excellence, eagerness to learn, and requires minimal supervision
    • Excellent interpersonal relational skills and demonstrated ability to work with others effectively in teams and independently
    • Servant spirit with strong sense of stewardship
    • Computer skills including: Word, Excel, PowerPoint, Microsoft Outlook 


    Preferred Qualifications

      • Demonstrated experience leading initiatives or components of large-scale projects
      • Experience managing business systems 
      • Experience with SmartSheet or other project management tools
      • Familiarity with and understanding of the labor environment within the restaurant and/or retail industry
      • Chick-fil-A Restaurant experience or experience with restaurant operations


    Minimum Years of Experience


    Travel Requirements


    Required Level of Education

    Bachelor's Degree

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