The Production Design Group within Chick-fil-A, Inc. focuses on engineering innovative restaurant system solutions to enable profitable growth for 2,400+ restaurants. The Senior Lead Engineer role within the Validate/Launch group of Production Design is to work with a team through all phases of the Innovation process while leading and influencing projects so that they will meet a high standard of reliability and intuitive ease of use.
By 2020, Chick-fil-A restaurants will have more than 20,000 IoT-connected pieces of equipment. Leadership in the area of data analytics is required, to gain insights into proper equipment operation, life-cycle and maintenance expectations as well as consistent process flow between connected pieces of equipment in the restaurant environment. Smart Equipment Analytics include analyzing OEE and Reliability, and identifying opportunities for Preventive/Predictive Maintenance and Continuous Improvement
This position as an Operations Research Analyst will require the candidate to analyze data and develop or apply statistical models, simulation, and mathematical programming on projects that are technically complex, requiring experience and expertise across the full spectrum of the research and analysis process: business and analytic problem framing, data analysis, model development, deployment, and management, and communicating results to business stakeholders. They must be able to quickly develop mastery of new subject-matter across many facets of restaurant operations for which they have responsibility.
This position will typically work with wide latitude for action or decisions on outcomes for projects that are typically more complex or cross-functional in nature. They may represent Production Design in external conversations and may assist with the selection or oversight of outside vendor partners. Successful candidates for this role must have strong analytical and research skills, a strong understanding of operations research methods and their mathematical underpinnings, and they must have strong programming skills with SQL, Python, Java, and/or other mathematical programming and scripting languages. They will need to be fast learners with a keen eye for detail, systems thinking, and process design. They must be team players who work steadfastly to create impactful change. This is a professional track role.
Position must be able to understand current state-of-the systems for IoT-connected equipment and apply robust, forward-thinking test planning and problem-resolution decisions. This role is also expected to be an influencer within Chick-fil-A to help direct the organization through innovative concepts and communicate their applications in the context of menu and operational strategies.